Kissmetrics
FEBRUARY 22, 2021
Customer retention isn’t just another vanity metric. The longer a customer stays with your business, the more revenue they generate. In financial services, a 5 percent increase in retention results in a 25 percent increase in profits. How Establishing an Involvement Level Impacts Customer Retention.
Retail TouchPoints
SEPTEMBER 29, 2021
The recurring revenue associated with subscriptions helps businesses that are easily impacted by financial fluctuations, or changing customer sentiments, continue to keep their organization afloat. Subscriptions give businesses access to predictable revenue, increased customer retention and a higher level of brand loyalty.
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Retail TouchPoints
JANUARY 23, 2024
The positive vibe of the show was largely driven by retail executives’ obvious eagerness to explore which new technologies would help them maximize customer retention and business growth in 2024.
Omnisend
APRIL 28, 2021
Enter retention marketing—the difference between constantly struggling to attract first-time buyers and comfortably selling to loyal customers. Many will often reference impressive numbers with retention marketing, like how increasing customer retention by 5% leads to a 25% to 95% boost in profits. Post-Purchase.
RTP blog
OCTOBER 23, 2018
CLV provides a different framework for running a retail or brand business, he added: “Rather than focusing on product, you would want to figure out what you could do for these really valuable customers. What products and services should you offer to enhance the value of those customers, and to find more customers like them?”
Omnisend
AUGUST 15, 2021
This is where Retention Benchmarks come in. There’s no denying that customer acquisition is critical to the success of any ecommerce business. No matter your niche, you need a solid customer retention strategy to ensure the sustainability of your entrepreneurial endeavor. What is an Excellent Customer Retention Rate?
Retail TouchPoints
SEPTEMBER 19, 2022
EY, formerly known as Ernst & Young, says that 57% of consumers choose a brick-and-mortar retailer predominantly based on the customer shopping experience. Every interaction holds the potential to impact overall customer satisfaction and long-term customer retention.
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