Kissmetrics

MAY 4, 2021

What’s more: research shows they generate double the sales of paid ads and with a 37% higher customer retention rate. I started in the trenches of SEO before learning content marketing , conversion rate optimization, influencer marketing, social media marketing , and more. Conversations don’t end on social media.

Social Media 334

Social Media Blog Channel Events 334

Omnisend

JANUARY 8, 2024

Reading Time: 8 minutes A common misconception about repeat customers is that they only respond to crazy discounts. While providing discounts is an effective strategy to encourage returning customers, it’s neither the only nor the best way. Returning customers also benefit your reputation, strengthening your market position.

Customer 89

Customer Customer Retention Social Media X-cart 89

Smile.io

MARCH 12, 2020

Customer retention is the key to fostering truly loyal customers. These customers make more purchases than one-time shoppers, promote your brand to their networks, and become your best brand advocates. If customer retention wasn’t already on your mind, it needs to be! Challenge customers with gamification.

Customer Retention 46

Customer Retention Customer Beauty and Health Subscription 46

Smile.io

MARCH 12, 2020

Customer retention is the key to fostering truly loyal customers. These customers make more purchases than one-time shoppers, promote your brand to their networks, and become your best brand advocates. If customer retention wasn’t already on your mind, it needs to be!

Customer Retention 46

Customer Retention Customer Beauty and Health Subscription 46

lateshipment

OCTOBER 2, 2024

Just like how the Super Bowl is a day for sports enthusiasts or the re-release of a famous franchise movie is a treat for the fans, Black Friday and Cyber Monday (BFCM) is a tailor-made event for e-commerce businesses to boost revenue, attract new customers, and build brand loyalty.

eCommerce 130

eCommerce Social Media Shipping Costs Home Furnishings 130

lateshipment

MAY 28, 2020

As if this were not bad enough, many such former customers end up posting damaging reviews on social media and forums that deter potential customers from buying from this retailer (could be you!). Customer Acquisition Cost (CAC): Are You Spending Too Much on Acquiring Customers?

Shipping Costs 246

Shipping Costs Customer Retention Shipping Small Business Retail 246

UpSellIt

NOVEMBER 7, 2024

Encourage customer involvement through social media interactions, community events, or user-generated content. When customers feel an emotional bond with your brand, they are more likely to stay loyal and advocate for your business.

Customer Loyalty 135

Customer Loyalty Customer Live Chat Customer Experience 135

lateshipment

MARCH 15, 2021

As if this were not bad enough, many such former customers end up posting damaging reviews on social media and forums that deter potential customers from buying with you! And if you are planning to just replace one customer with another, you are in for a shock!

Shipping Costs 130

Shipping Costs Customer Retention Social Media Shipping 130

365 Retail

NOVEMBER 13, 2024

Offering branded items as incentives for loyalty program members or frequent customers shows them they’re recognized and appreciated, encouraging continued engagement and shopping. Promotional Events and Giveaways Branded events centered around giveaways are powerful drivers of foot traffic.

Customer Loyalty 52

Customer Loyalty Retail Gifts Social Media 52

lateshipment

OCTOBER 2, 2023

And providing a voice to the customer can go a long way. Customer retention activities Customer retention activities could be a number of activities with which you can stay in constant touch with your customers and build a relationship with them. Brands can leverage personalization to achieve this.

Marketing 130

Marketing Customer Retention Channel Social Media 130

Email Audience

SEPTEMBER 30, 2024

We write social media posts, run email campaigns, and track customer data. They are based on data from your customers and market research. Creating buyer personas allows you to tailor your marketing messages and social media posts to specific groups. As marketers, we juggle many tasks.

Marketing 52

Marketing Social Media Customer Retention Multi-channel 52

lateshipment

JULY 17, 2020

Running re-targeting ads on social media could do the trick, but if you want to kick things up a notch, here are some techniques and tips to keep in mind. . You can entice them back by sending them a coupon or discount via re-targeting – either through the email address they left, or via social media. Think Ahead.

Customer 237

Customer Shipping Costs eCommerce Customer Retention 237

Ecommerce Platforms

APRIL 5, 2023

Here are some key elements to include in a customer profile: Demographics: age, gender, location, income, and education. Behavioral: purchase history, website visits, and social media engagement. Goals and challenges: what motivates your customers to buy and what obstacles do they face? Customer acquisition cost.

eCommerce Marketing 104

eCommerce Marketing eCommerce Marketing Social Media 104

Smile.io

MARCH 8, 2024

Online shopping and social media use are on the rise source: Backlink.io billion people used social media platforms last year.  More than 88% of global mobile phone users use social media platforms. With smartphone subscriptions reaching 6.4 Think about the following statistics: Around 4.59

Social Media 80

Social Media Customer Loyalty Customer Retention eCommerce 80

Kissmetrics

MARCH 29, 2018

However, according to the Adobe Digital Index Report , returning customers make up 40% of revenues whilst representing only 8% of visitors. This tells us there’s a huge opportunity to increase customer retention rates further to support revenue growth. Why would a customer come back? It’s important to set the scene.

Customer Retention 205

Customer Retention Customer eCommerce Merchant Services 205

Retail TouchPoints

JULY 14, 2021

These features can include email campaigns, reminders of life events, SMS marketing capabilities, all of which will help you ensure customer retention. No Compatibility with Social Media. No discussion is complete without social media. Not Prioritizing SEO.

eCommerce Platforms 264

eCommerce Platforms Payment Services eCommerce Small Business Retail 264

iVend

AUGUST 10, 2022

The explosion of social media has sky-rocketed our networks way beyond ‘family and friends’, and a shopper’s recommendation can be seen (and acted on) nationally or even globally. Retail technology can play an important role in helping to develop customer advocates and retail communities. The role of retail technology.

Retail 98

Retail Customer Retention Social Media Customer Loyalty 98

lateshipment

JUNE 24, 2021

If you’re thinking right now why customer loyalty is stressed so much, here are some stats to clear your doubts: Acquiring a new customer costs five times than it costs to retain an existing customer. Social Media Interactions. They say social media is a double-edged sword that can make or break your brand.

Customer 130

Customer Shipping Costs Social Media Shipping 130

GetElastic

APRIL 28, 2022

Through Contentful and social media, Glossier has created a strong, loyal customer base and enhanced customer experiences. million followers with a content mix of customer reviews, product promotions, and influencer partnerships to draw in more customers. Subscriptions Build Up Customer Loyalty.

Payment Services 78

Payment Services eCommerce Customer Retention Demo 78

BigCommerce

APRIL 18, 2018

This is where you should be tracking and analyzing metrics related to inbound traffic to your store, email, and social media engagement. According to Bain & Company , a 5% increase in customer retention rate will result in a 25% to 95% increase in profits. A repeat customer can provide a ton of value to a business.

Download 418

Download eCommerce Social Media Shopping Carts 418

Optimizely

MAY 15, 2018

IRCE 2018 takes place from June 5 to 8 at McCormick Place West in Chicago and, with an agenda put together by the experts at Internet Retailer magazine, it’s a can’t-miss event for everyone in ecommerce. Hit Your Target with Smart Social Ad Campaigns. Wednesday: June 06. Break Point: The Reality of US Ecommerce Today.

Internet Retail 321

Internet Retail Magazine Customer Retention eCommerce 321

AcquireConvert

JULY 26, 2024

We’ll delve into various types of marketing, such as social media, content, and influencer marketing, and explain the difference between inbound and outbound strategies. Definition Marketing is the strategic process of creating, communicating, and delivering value to customers through various methods.

Marketing 36

Marketing Social Media Multi-channel PPC 36

lateshipment

OCTOBER 30, 2023

To help you provide a great post-purchase experience and reap its benefits, we have developed a playbook covering everything you need to know about creating an e-commerce post-purchase strategy that will improve the customer experience and boost customer retention this Holiday Season and beyond.

eCommerce 130

eCommerce Shipping Costs Shipping Customer Experience 130

Payoneer

FEBRUARY 22, 2019

While bringing in new customers is important, over 40% of a business’s profits come from existing customers. As a result, customer retention is just as important, if not more so, then acquisition. Put Customer Experience First. Be sure to answer complaints respectfully and on time.

Customer Retention 20

Customer Retention Customer Shipping Costs Social Media 20

365 Retail

JANUARY 29, 2024

Retailers should invest in a robust online presence, utilizing social media, content marketing, and search engine optimization to reach a wider audience and drive customer engagement. Websites can be a showcase for the offline work and services you provide – and social media can be used to market that experience yet further.

Payment Services 52

Payment Services Social Media Retail Customer Retention 52

lateshipment

JUNE 8, 2022

These queries take up about 40% of your customer support queries i.e, a customer service agent spends an average of 10-minutes per ‘where is my order?’ Increased customer frustration. Negative customer reviews can also cause irreparable damage to your brand’s online reputation. Keep customers in the loop of their orders.

Customer 130

Customer Shipping Costs Shipping Events 130

Kissmetrics

MARCH 22, 2018

In automating this process, they can quickly swap out a gift that isn’t garnering excitement and track orders so customers don’t receive the same gift twice. Using Data To Improve Customer Experience. You can segment by location, products purchased, time between events, etc. Consider hosting an event at your store (or theirs).

Customer Experience 279

Customer Experience Customer Shipping Costs Gifts 279

Smile.io

MAY 2, 2023

All loyalty programs have one thing in common–they are a customer retention tool aimed at increasing repeat customers. This is because repeat customers are more profitable in the long run. April Skin rewards customers for leaving reviews. Engaging with your store on social media. Of course not!

Social Media 76

Social Media Shipping Costs Blog Events 76

GetElastic

DECEMBER 25, 2019

If you’re thinking “Hey, it seems challenging to create a retention marketing strategy. How to Enable Your Retention Marketing Strategy. To develop a customer retention strategy, you first have to understand your potential customers. Lost customers : Those who no longer shop with you. Host events.

Marketing 124

Marketing Customer Retention Shipping Costs Clothing 124

Kissmetrics

AUGUST 16, 2021

Marketers, particularly B2C marketers , rely on several channels to drive leads to their businesses and boost their conversion rate: SEO paid ads social media email landing pages. It created a stronger bond that led to more qualified sales and customers in the long run. purchase your product).

Webinar 349

Webinar Social Media Blog Books 349

RETAIL MANAGEMENT SOFTWARE

DECEMBER 24, 2021

Online shopping is gaining more momentum around the globe, with a growing number of new companies using social media platforms and marketplaces to launch their novelties. To meet the right customers, retailers use Facebook and Google ads that are personalized and highly targeted. Personalization in the data mining age.

Consumer 93

Consumer Retail Social Media Payment Services 93

Smile.io

FEBRUARY 16, 2023

As the cost of acquiring new customers continues to climb, many online fashion retailers are turning to loyalty programs and customer retention. Here are 5 great loyalty examples in the fashion industry that help retain customers and increase profitability. Thousands of customers tag KYDRA in their photos on social media.

Fashion 67

Fashion Social Media Events Small Business Retail 67

Retail TouchPoints

MAY 8, 2024

When consumers click to branded ecommerce sites via paid search and social campaigns, they are forced to navigate a series of experience frustrations, such as the slow page loads that plague 40% of all site visits.

Merchant Services 277

Merchant Services eCommerce Channel Mobile 277

Kissmetrics

JULY 31, 2021

At this early stage, use visually engaging content such as videos, short blog posts, and social media posts to introduce your company and emphasize your brand story. Consider what you can learn from their landing pages, social media channels, and blogs. How are they reeling in potential customers? Grow Customers.

Download 361

Download Social Media Subscription Customer 361

Retail TouchPoints

MARCH 25, 2024

Planned topics include: Tangible use cases for artificial intelligence (AI); Content marketing strategies that drive awareness and build trust; The evolution of contextual commerce through connected TV (CTV), retail media and other emerging channels.

Retail 259

Retail Article Omnichannel Customer Experience 259

lateshipment

NOVEMBER 26, 2023

Enter “Brand BFF” or repeat customer, a win-win situation for your customers and your business. Why Focus on Customer Retention? To give you a little motivation, here are some of the benefits that you can stand to gain by increasing your customer retention rates.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

365 Retail

MARCH 15, 2024

It will enable you to make the place social media-friendly. Additionally, it will transform the mood and feel of the store and influence customers to visit the store. That way, different textures and patterns in the stores give customers a multisensory experience, enabling them to feel the store properly.

Retail 52

Retail Customer Retention Social Media Technology 52