Retail TouchPoints

JUNE 15, 2023

These companies, and their award-winning strategies and campaigns, will be featured in more detail in an awards report, running later this June.

Customer Retention 276

Customer Retention Jewelry Outdoor Fulfillment 276

lateshipment

FEBRUARY 28, 2025

Exchanges streamline the process by allowing customers to swap items without disrupting sales. Both options enhance customer retention while minimizing the financial impact of returns on your eCommerce business. Gift Cards Gift cards offer convenience and flexibility for both e-commerce businesses and customers.

Definition 130

Definition eCommerce Customer Retention Shipping Costs 130

Retail TouchPoints

AUGUST 31, 2022

The retailer plans to leverage its recently introduced cross-banner Welcome Rewards loyalty program to drive traffic, sales and customer retention. We command a special presence in the Home and Baby markets, and we intend to fulfill our opportunity to be the category retailer of choice.”.

Customer Retention 289

Customer Retention Supplies Operations Fulfillment 289

Optimizely

MAY 15, 2018

In this session, you can learn about the latest developments in social commerce, the technologies that underpin these advancements, and how you best take advantage of this to help improve your customer retention strategies, and expand your business. Wednesday: June 06. Break Point: The Reality of US Ecommerce Today.

Internet Retail 321

Internet Retail Magazine Customer Retention eCommerce 321

Retail TouchPoints

SEPTEMBER 13, 2023

It would fulfill and ship out orders only for them to be reported weeks or months later as fraudulent, ultimately saddling this brand with both the loss of goods and chargeback fees. One leading luxury retailer was able to reduce losses, keep valuable merchandise and avoid the need for chargebacks by doing just this.

Shipping Costs 277

Shipping Costs Payment Services Banking Retail 277

Retail TouchPoints

AUGUST 28, 2023

To maximize both sales and profitability this holiday season, both retailers and brands will need to focus on customer retention and loyalty: “A lot of switching happened over the past few years, and now consumers are looking for value and quality,” said Garf.

Shipping Costs 246

Shipping Costs Fulfillment Gifts Consumer 246

Kissmetrics

MARCH 29, 2018

However, according to the Adobe Digital Index Report , returning customers make up 40% of revenues whilst representing only 8% of visitors. This tells us there’s a huge opportunity to increase customer retention rates further to support revenue growth. Why would a customer come back? It’s important to set the scene.

Customer Retention 205

Customer Retention Customer eCommerce Merchant Services 205

Retail TouchPoints

APRIL 11, 2023

Instead, returns should be viewed as an opportunity to create a positive experience for a customer, leading to a loyal customer base and long-term ROI. Companies that invest in a personalized customer service (CS) program will see improvement in both savings and revenue, despite the loss on returns.

Customer Retention 297

Customer Retention Customer Loyalty B2B Customer 297

Groove

JULY 24, 2022

On top of issues that are typically associated with perishable goods, Dippin’ Dots products have specific and challenging fulfillment constraints. Once the package has been received by the customer, the product must be consumed in the first 24 hours after arrival, making the delivery date essential to a great customer experience.

BigCommerce 195

BigCommerce Customer Retention Shipping Costs Shipping 195

lateshipment

NOVEMBER 4, 2024

Delayed shipments are more than an operational inconvenience; they come with hidden costs that affect customer retention and brand reputation. For instance, if your e-commerce business has a high volume of orders from the East Coast, partnering with a fulfillment center in that region.

eCommerce 130

eCommerce Shipping Costs Shipping Operations 130

lateshipment

APRIL 10, 2025

It’s trusted not just for building storefronts but for supporting everything that happens after a sale: shipping, fulfillment, and, yes, returns. Customers will send things back. Multi-Location Inventory Support If you manage multiple fulfillment locations, Shopify allows you to route returns to the right one.

Shopify 130

Shopify Management Shipping Costs Merchant Services 130

Kissmetrics

APRIL 21, 2021

Omnichannel e-commerce provides a better customer experience and allows your brand to take advantage of new platforms, increase customer retention rates, and boost sales. Omnichannel E-Commerce Strategies Provide a Better Customer Experience. Increase Customer Retention Rates and Sales.

eCommerce Marketing 254

eCommerce Marketing eCommerce Omnichannel Marketing 254

Kibo

FEBRUARY 3, 2023

Whether you’re a B2B company selling recurring services or a DTC company selling product subscriptions, customer retention and happiness are at the core of a successful business. In this article, we’ll outline four strategies to help boost your retention rate and discuss how technology will help you implement these strategies.

Customer Retention 62

Customer Retention Subscription Payment Services Customer 62

Retail TouchPoints

JULY 19, 2021

In fact, experts and practitioners across the retail spectrum largely agree that the store is a crucial vehicle for customer retention, engagement and loyalty. Even once-digital only brands like Warby Parker have doubled down on their store investments.

eCommerce 299

eCommerce Supplies Consumer Customer Retention 299

Retail TouchPoints

DECEMBER 21, 2021

A typical retail employee might be asked to provide customer service expertise all over the store, fulfill online orders, answer phone calls, stock inventory and, yes, manage a physical queue. Manpower is another resource that retailers must carefully manage, particularly in the pandemic era.

Customer Experience 306

Customer Experience Customer Retention Technology Customer 306

GetElastic

JULY 11, 2019

However, with multiple points to track across marketing, sales and fulfillment, keeping them all straight can become complicated. Here’s a guide to keep them all straight: Multichannel: bringing marketing, sales and fulfillment together. Customer Retention: Connected to the lifetime value of your customers is your retention rate.

Multichannel 164

Multichannel eCommerce Shipping Costs Fulfillment 164

365 Retail

DECEMBER 20, 2023

What is customer retention? Customer retention refers to a company’s capacity to convert purchasers into repeat customers, preventing them from purchasing from a rival. Why is customer retention crucial for businesses?

Customer Retention 52

Customer Retention Customer Customer Loyalty Merchant Services 52

Retail TouchPoints

APRIL 23, 2021

Engaging software to take care of repetitive, mundane tasks frees up time to focus on the most crucial aspect of a retail business — customer service. Healthy and timely customer service is crucial to customer retention and business growth. It also leads to enhanced brand value over time.

Retail 285

Retail Operations Customer Retention Order Fulfillment 285

GetElastic

JULY 22, 2019

Studies show that businesses who adopt this approach have customer retention rates 91 percent higher than competitors who do not. Educate employees about in-store fulfillment. Often times, it is the in-store staff that will be fulfilling orders consumers place online. Adopting an omnichannel approach takes time.

Omnichannel 161

Omnichannel Fulfillment Social Media Clothing 161

Smile.io

MARCH 12, 2020

Customer retention is the key to fostering truly loyal customers. These customers make more purchases than one-time shoppers, promote your brand to their networks, and become your best brand advocates. If customer retention wasn’t already on your mind, it needs to be! Challenge customers with gamification.

Customer Retention 46

Customer Retention Customer Beauty and Health Subscription 46

Omniconvert

DECEMBER 18, 2019

Creating Customer Centricity with eCommerce Fulfilment As the Wall Street Journal wrote, “Alongside life, liberty and the pursuit of happiness, The post Creating Customer Centricity with eCommerce Fulfilment appeared first on ECOMMERCE GROWTH Blog.

Fulfillment 78

Fulfillment eCommerce Customer Blog 78

Retail TouchPoints

JUNE 27, 2022

If you happened to buy something a year ago, this same item is now more expensive, and if you happen to have stored it in a fulfillment center somewhere you have the ability to price arbitrage. Promote Retention by Offering Something No One Else Can.

Shipping Costs 276

Shipping Costs Omnichannel Customer Retention Retail 276

Smile.io

MARCH 12, 2020

Customer retention is the key to fostering truly loyal customers. These customers make more purchases than one-time shoppers, promote your brand to their networks, and become your best brand advocates. If customer retention wasn’t already on your mind, it needs to be!

Customer Retention 46

Customer Retention Customer Beauty and Health Subscription 46

Demac Media

JULY 12, 2017

In-store, online, mobile, pop-up shops, all are front of mind when thinking about creating great customer experiences and improving our customer retention (i.e. What About Using Shipping For Customer Retention What about the back-end of every order? 100% 3PL (outsourced fulfillment). – lifetime value).

Customer Retention 38

Customer Retention Shipping Costs Customer Shipping 38

FastSpring

MARCH 15, 2021

You have to create a subscription-friendly product, infrastructure, marketing plan, and customer retention plan. With digital product subscriptions, you don’t have to worry about shipping costs, buyer location, customs, or import laws. The post-checkout fulfillment process happens automatically. Ease of Distribution.

Subscription 147

Subscription Payment Services Shipping Costs Payments 147

Retail TouchPoints

JULY 14, 2021

Today’s online shoppers have already formed certain intuitive expectations when it comes to services offered by these ecommerce platforms, such as transparent pricing and product information, on-time order fulfillment, timely email/SMS notifications and of course, a quick and easy payment process. Not Prioritizing SEO.

eCommerce Platforms 264

eCommerce Platforms Payment Services eCommerce Small Business Retail 264

Retail TouchPoints

JULY 10, 2023

The company says Quin helps shoppers make better and faster decisions throughout their online or in-store journeys — fulfilling any sophisticated shopping request — ranging from finding available product assortments or recipes that match a whole suite of health- or budget-related constraints — to general health and customer service.

Merchant Services 279

Merchant Services Shipping Costs Retail Social Media 279

SellBrite

JUNE 7, 2017

Savvy business owners know that customer retention is worth its weight in gold. The numbers say it all: it costs five times more to bring in a new customer than it does to maintain a current one and the odds of making a sale to a current customer are 60-70 percent compared to only a 5-20 percent chance of selling to a new lead.

Customer Loyalty 167

Customer Loyalty Social Media Customer Customer Retention 167

Retail TouchPoints

JANUARY 23, 2024

The positive vibe of the show was largely driven by retail executives’ obvious eagerness to explore which new technologies would help them maximize customer retention and business growth in 2024.

ACH 285

ACH Multi-channel Technology Customer Retention 285

Groove

MARCH 24, 2022

In developing your BigCommerce website, we partner with you to help turn shoppers into customers and increase sales and customer retention. Our diverse team members bring knowledge to the table in all areas, completely fulfilling our client’s concerns and clearing up any confusion they may have.

BigCommerce 195

BigCommerce B2C eCommerce Marketing B2B 195

lateshipment

OCTOBER 2, 2023

Customers could have a number of questions about the order, Make them self-serviceable so that the customer’s general questions are answered right then and there. Beyond that, if the customer has any questions, arm your customer service team with the necessary information required to fulfill the customer’s needs.

Marketing 130

Marketing Customer Retention Channel Social Media 130

Ecommerce Platforms

DECEMBER 30, 2019

Such falloffs often result in numerous chargeback claims, poor customer ratings, a low customer retention rate, stunted ROI from ads, blocked payment gateways and marketing accounts, the list is long. Global order fulfillment services integration. You also get to choose your fulfillment service. Web hosting.

eCommerce 190

eCommerce Drop Ship Shipping Costs Merchant Services 190

lateshipment

NOVEMBER 26, 2023

Enter “Brand BFF” or repeat customer, a win-win situation for your customers and your business. Why Focus on Customer Retention? To give you a little motivation, here are some of the benefits that you can stand to gain by increasing your customer retention rates.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

ROI Revolution

MAY 6, 2021

After all, a 2017 Harvard Business Review study found that customers who use multiple channels rather than a single channel spent an average of 4% more when shopping in-store and 10% more when shopping online. Sellers taking advantage of third-party fulfillment services, like Fulfillment by Amazon (FBA). Same-Day Delivery.

Omnichannel 135

Omnichannel Merchant Services Social Media Payment Services 135

lateshipment

MARCH 9, 2020

However, the situation between when a parcel is shipped out and when it is delivered at the doorstep of a customer is radically different. This phase, the post-purchase phase of retail logistics, is when the parcel is handed over to a shipping carrier like UPS, FedEx, or DHL for fulfillment.

Customer 246

Customer Shipping Merchant Services Customer Experience 246

Kissmetrics

FEBRUARY 11, 2021

Not only can it attract more people, but it can also lead to a higher rate of customer retention. Your products must be able to fulfill the promises you make in your ads. Furthermore, 56 percent remain loyal to a brand if it offers complete transparency. Brand transparency proves a brand is genuine and trustworthy.

Social Media 275

Social Media Marketing Beauty and Health Consumer 275

Retail TouchPoints

SEPTEMBER 21, 2023

While AI presents vast possibilities to enrich this journey, it also ushers in significant challenges that could negatively impact customer retention and a brand’s bottom line. Underlying these experiences is the invisible hand of artificial intelligence, steering our post-purchase journey.

eCommerce 264

eCommerce Customer Loyalty eCommerce Platforms Shipping Costs 264