GetElastic

DECEMBER 3, 2018

If you run an ecommerce business, then you know how important customer retention is. And getting customer feedback is directly linked to customer retention. In fact, American businesses lose a whopping $62 billion a year due to bad customer experiences. What do your customers have to say?

Customer Retention 157

Customer Retention Improvements Customer Social Media 157

lateshipment

MAY 28, 2020

You can get an unbiased picture of whether you are investing in the right areas and if you are getting commensurate returns by tracking key metrics like Customer Acquisition Cost (CAC) , Customer Retention Rate (CRR) , and Customer Lifetime Value (CLV). Customer Retention Rate (CRR): Are You Keeping Your Customers Happy?

Shipping Costs 246

Shipping Costs Customer Retention Shipping Small Business Retail 246

Omnisend

JULY 21, 2020

In this piece, I’ll cover how to identify your lapsed-purchasers with your own data, how to get started on a lapsed-purchase campaign quickly, and how to segment and target your campaigns so they’ll be as effective as possible. . How to Identify a Lapsed-Purchaser. How to Quickly Get Started on a Lapsed-Purchase Campaign.

Customer Retention 144

Customer Retention Customer Demo Channel 144

FastSpring

OCTOBER 13, 2020

If you love your customers—which I’m sure you do—you want to hold onto them … tight. Yep, we’re talking about customer retention—a business’s ability to keep customers over a period of time. As much as we love new customers, we love repeat customers even more. Sure, having a great product helps, too.

Customer Retention 148

Customer Retention Customer Payment Services Subscription 148

Groove

NOVEMBER 12, 2020

Make a great first impression and create a positive experience for your customers by catering to their unique needs. In this blog, we're sharing 5 tips on how to improve customer experience and turn existing customers into repeat purchasers. How To Improve Customer Experience: 5 Tips. Ask For Feedback.

Customer Experience 258

Customer Experience Improvements Customer Social Media 258

Kissmetrics

AUGUST 6, 2021

It costs 5X less to retain a customer than it does to acquire a new one. That’s why customer retention is crucial to growing your Ecommerce business. What is customer retention? Customer retention is the ability to encourage customers to keep coming back to make purchases. How do you do that?

Customer Retention 302

Customer Retention Customer Payment Services BigCommerce 302

BigCommerce

FEBRUARY 23, 2018

Yet, due to intense competition, great customer service, like that at Costco’s brick-and-mortar stores, isn’t always enough to keep customers coming back. So, how can you increase retention and customer lifetime loyalty? We’ll cover: What an ecommerce customer loyalty program is. How to Select a Loyalty App.

Customer Loyalty 378

Customer Loyalty eCommerce Improvements Shipping Costs 378

lateshipment

MARCH 15, 2025

The first action a frustrated customer would take in such situations is simply choosing to quit shopping with you, as a result of the bad experience they faced. The post How to Handle and Prevent Damaged Packages: A Guide for Businesses appeared first on Lateshipment.com. Thats all from us for now. Were ready when you are.

Shipping Costs 130

Shipping Costs Shipping Customer Definition 130

Salsify

JULY 21, 2022

Businesses need new customers to grow. Without the influx of new shoppers, company revenue will stagnate, and ongoing success becomes a challenge.

Customer Retention 147

Customer Retention Improvements Customer 147

lateshipment

JULY 17, 2020

How to Hack Your Re-targeting Efforts. Why focus on customer retention , and not just increasing the number of new visitors? But returning customers can become influential online ambassadors for your organization. Personalization has proven to work for customer retention: It’s easy to get lost in the big wide web.

Customer 237

Customer Shipping Costs eCommerce Customer Retention 237

Kissmetrics

JULY 31, 2021

Let me take you through exactly how it’s done. How to Create a Conversion Funnel. To help their customers, LegalSuite offers a free eBook with ways to make their legal operations run more efficiently. How to Track Your Conversion Funnel With Google Analytics. Add a Call to Action (CTA) to Relevant Resources.

Download 361

Download Social Media Subscription Customer 361

Kissmetrics

MAY 18, 2021

Below, we’ll cover why CRO programs matter, how to create them, and what success in this space really looks like. How to Create a CRO Program. Here’s how to get started. How to Measure the Success of Your CRO Program. It often costs far more to bring in new customers than to keep the ones you already have.

eCommerce 280

eCommerce SEO Improvements Document 280

Kissmetrics

APRIL 20, 2021

In this article, we’ll cover how to calculate it, what it means, and how to improve it. To learn how to get the contribution margin ratio, you subtract the variable costs of producing a product or service from the overall sale price of the product or service. How to Calculate Your Contribution Margin Ratio.

Shipping Costs 269

Shipping Costs Shipping Accessories Improvements 269

BigCommerce

APRIL 14, 2017

In this post, we’ll be talking mainly about how to reduce that abandonment rate of 61% and turn it into sales. How to Use Psychology to 2x Sales. Here is how our brains work when faced with psychological triggers (and how you can use the info to increase sales). How to Customize Your Abandoned Cart Emails.

Shipping Costs 411

Shipping Costs Payments BigCommerce Payment Services 411

lateshipment

MARCH 9, 2022

The post How to Deal With Shipping Delays appeared first on Lateshipment.com Blog. The impact of shipping delays on key metrics. It’s now your turn to grow your fanbase, savings, and business with LateShipment.com. We’re ready when you are. Or still have questions? We’re all ears.

Shipping Costs 246

Shipping Costs Shipping eCommerce Customer Retention 246

My Wife Quit Her Job

JANUARY 13, 2020

When it comes to getting repeat sales for your ecommerce store, customer loyalty programs are one of the most effective ways to boost customer retention. The post How To Create A Customer Loyalty Program Using ManyChat And Facebook Messenger appeared first on MyWifeQuitHerJob.com.

Customer Loyalty 177

Customer Loyalty Customer Retention Customer eCommerce 177

Kissmetrics

APRIL 21, 2021

Omnichannel e-commerce provides a better customer experience and allows your brand to take advantage of new platforms, increase customer retention rates, and boost sales. Omnichannel E-Commerce Strategies Provide a Better Customer Experience. Increase Customer Retention Rates and Sales.

eCommerce Marketing 254

eCommerce Marketing eCommerce Omnichannel Marketing 254

Kissmetrics

SEPTEMBER 19, 2020

Increase qualified website traffic Increase time on site Add more subscribers to your email list Add followers to your social media accounts Increase sales Increase upsells Increase average order values Decrease expenses and marketing costs Improve customer retention. How to Work With an Ecommerce Agency.

eCommerce 275

eCommerce eCommerce Marketing Shipping Costs Shopify 275

Kissmetrics

SEPTEMBER 8, 2020

Do you know how to choose the right agency? If you’re running a restaurant, for example, you may want to pay attention to your customer acquisition costs, repeat visits, customer retention, and the offers that brought customers back. Google declined to clarify what changed, when it happened, or how to adjust.

SEO 271

SEO Multi-channel Mobile Information 271

Kissmetrics

APRIL 30, 2021

This makes it difficult to decide whether it’s the right choice for you, especially if you don’t understand how it works and how it can make you money. Before we jump into the good stuff (like how to make money with an MOQ), let’s dive into the minimum order quantity definition. How to Calculate Your MOQ.

Shipping Costs 278

Shipping Costs Shipping eCommerce Definition 278

Retail TouchPoints

JANUARY 18, 2022

Well-timed special incentives, like social kickbacks and rebates, can inspire customers to re-engage with your program after the holidays and cement their role as brand evangelists. Offer personalized benefits that evolve with customer needs. Personalization is critical to a comprehensive loyalty strategy and customer retention.

Customer Retention 290

Customer Retention Social Media Shipping Point of Sale 290

Kissmetrics

OCTOBER 21, 2021

This list is a healthy mix of short-term and long-term KPIs, which is crucial to agile marketing. You don’t need to include all of them in your quarterly business review.

Customer Retention 283

Customer Retention Marketing Social Media Recommendation 283

Omnisend

AUGUST 18, 2021

As a marketer, you’re probably well aware of the importance of a good customer retention strategy. We know that it’s easier, cheaper, and more profitable to keep an active base of loyal customers rather than constantly acquiring new ones. With this in mind, it makes sense that customer retention is high on the priority list.

Customer Retention 148

Customer Retention Customer eCommerce Customer Loyalty 148

Retail TouchPoints

APRIL 12, 2023

Grocers that convince customers to become loyalty card holders, for example, will achieve levels of customer retention that restaurants don’t often see. With that loyalty card, customers can find personalized offers in-store that ease and enhance the shopping experience. Hyper-personalization is also on the rise.

Retail 264

Retail Shipping Costs Supplies Customer Retention 264

Smile.io

FEBRUARY 24, 2023

As we enter a period of economic uncertainty, one thing will be more important than anything else for small business owners–customer retention. When customers are spending less on discretionary purchases, it’s important to emphasize loyalty. What is customer retention?

Customer Retention 87

Customer Retention Customer Social Media Merchant Services 87

Retail TouchPoints

DECEMBER 17, 2021

Omnichannel is a buzzword in the world of retail customer experience. But despite its popularity, there is a lot of misinformation about what it actually means and how to create an omnichannel strategy that works for your business. Omnisend , 2020) Omnichannel shoppers have a 30% higher lifetime value. Aberdeen Group ).

Omnichannel 328

Omnichannel Multichannel Multi-channel Customer Retention 328

lateshipment

FEBRUARY 28, 2025

Exchanges streamline the process by allowing customers to swap items without disrupting sales. Both options enhance customer retention while minimizing the financial impact of returns on your eCommerce business. Gift Cards Gift cards offer convenience and flexibility for both e-commerce businesses and customers.

Definition 130

Definition eCommerce Customer Retention Shipping Costs 130

Groove

MARCH 24, 2022

In developing your BigCommerce website, we partner with you to help turn shoppers into customers and increase sales and customer retention. We’re sharing tips on how to choose a BigCommerce Agency and why working with an Elite BigCommerce Partner will guide your eCommerce store in a positive direction. Conclusion.

BigCommerce 195

BigCommerce B2C eCommerce Marketing B2B 195

Smile.io

MAY 1, 2023

Customer retention is a key element in making sure your ecommerce business is sustainable and in business for the long term. Without repeat customers, your business won’t have the base it needs to grow. 🛍️ Customer retention is about keeping loyal customers, as opposed to recruiting new ones.

Customer Retention 77

Customer Retention Customer Customer Loyalty Merchant Services 77

Kissmetrics

APRIL 28, 2021

Humanizing your brand can give you a competitive edge and improve customer retention. It shows you’re taking a customer-centric approach, and you understand your buyers. However, humanizing your brand also builds customer trust, which is vital these days. Then there’s customer retention.

PPC 195

PPC Customer Retention Social Media Consumer 195

Retail TouchPoints

AUGUST 7, 2023

When building your digital marketplace, the customer should be at the center of your strategy — what do your customers want, and what are the needs of the customer base you are trying to acquire?

Subscription 246

Subscription B2B Mobile Customer Experience 246

iVend

JUNE 20, 2024

Customer retention is one of the most valuable and important strategies for building a successful mid-size retail business. It places the focus on customer lifetime value (CLTV) – the total that a customer spends with the retailer over a relationship that usually spans years, and even generations.

Customer Retention 94

Customer Retention POS Customer Retail 94

Optimizely

JULY 2, 2019

But first, you have to figure out when and where you’re losing customer today. Here’s how to optimize your marketing strategy and improve your ecommerce sales funnel for higher revenue. Action: The end goal of every sales funnel is for the consumer to complete a purchase and become a customer. Awareness Generated.

eCommerce 240

eCommerce X-cart Improvements Channel 240

Groove

DECEMBER 5, 2024

It explained how to grow your business through inbound marketing methodology. Nearly half of the survey respondents said that they stopped purchasing from companies in the past year because of poor customer service experiences. HubSpot's Service Hub aims to improve these experiences and help strengthen your customer retention efforts.

eCommerce 293

eCommerce Marketing B2B Management 293

Retail TouchPoints

MARCH 13, 2024

Some questions to find honest answers to: How are my competitors performing? Where else are my customers shopping? How does my customer retention compare to my competitors’? How do my brand’s sales compare across geographies vs. competition? How can I adjust my strategy to compete?

Multi-channel 264

Multi-channel Payment Services Consumer Automotive 264