Smile.io

FEBRUARY 24, 2023

As we enter a period of economic uncertainty, one thing will be more important than anything else for small business owners–customer retention. When customers are spending less on discretionary purchases, it’s important to emphasize loyalty. What is customer retention?

Customer Retention 81

Customer Retention Customer Social Media Merchant Services 81

GetElastic

DECEMBER 3, 2018

If you run an ecommerce business, then you know how important customer retention is. And getting customer feedback is directly linked to customer retention. In fact, American businesses lose a whopping $62 billion a year due to bad customer experiences. But HOW do ecommerce businesses collect it?

Customer Retention 157

Customer Retention Improvements Customer Social Media 157

FastSpring

OCTOBER 13, 2020

If you love your customers—which I’m sure you do—you want to hold onto them … tight. Yep, we’re talking about customer retention—a business’s ability to keep customers over a period of time. As much as we love new customers, we love repeat customers even more. Which brings us to our next point ….

Customer Retention 148

Customer Retention Customer Payment Services Subscription 148

365 Retail

DECEMBER 20, 2023

What is customer retention? Customer retention refers to a company’s capacity to convert purchasers into repeat customers, preventing them from purchasing from a rival. Why is customer retention crucial for businesses?

Customer Retention 52

Customer Retention Customer Customer Loyalty Merchant Services 52

Omnisend

JANUARY 8, 2024

Reading Time: 8 minutes A common misconception about repeat customers is that they only respond to crazy discounts. While providing discounts is an effective strategy to encourage returning customers, it’s neither the only nor the best way. Understanding how to get repeat customers can boost your revenue.

Customer 89

Customer Customer Retention Social Media X-cart 89

Groove

NOVEMBER 12, 2020

Make a great first impression and create a positive experience for your customers by catering to their unique needs. In this blog, we're sharing 5 tips on how to improve customer experience and turn existing customers into repeat purchasers. How To Improve Customer Experience: 5 Tips. Ask For Feedback.

Customer Experience 249

Customer Experience Improvements Customer Social Media 249

lateshipment

MAY 28, 2020

As if this were not bad enough, many such former customers end up posting damaging reviews on social media and forums that deter potential customers from buying from this retailer (could be you!). Customer Acquisition Cost (CAC): Are You Spending Too Much on Acquiring Customers?

Shipping Costs 246

Shipping Costs Customer Retention Shipping Small Business Retail 246

Kissmetrics

APRIL 21, 2021

While consumers may be able to shop on social media, a website, and a brick-and-mortar store, they can’t move seamlessly between them. Omnichannel e-commerce provides a better customer experience and allows your brand to take advantage of new platforms, increase customer retention rates, and boost sales.

eCommerce Marketing 254

eCommerce Marketing eCommerce Omnichannel Marketing 254

Ecommerce Platforms

APRIL 5, 2023

Learn how to create a marketing plan for your ecommerce business in this brief guide. An ecommerce marketing plan is a comprehensive strategy that outlines how an online business attracts users and converts them into paying customers. Behavioral: purchase history, website visits, and social media engagement.

eCommerce Marketing 104

eCommerce Marketing eCommerce Marketing Social Media 104

Kissmetrics

AUGUST 6, 2021

It costs 5X less to retain a customer than it does to acquire a new one. That’s why customer retention is crucial to growing your Ecommerce business. What is customer retention? Customer retention is the ability to encourage customers to keep coming back to make purchases.

Customer Retention 302

Customer Retention Customer Payment Services BigCommerce 302

lateshipment

MARCH 15, 2021

As if this were not bad enough, many such former customers end up posting damaging reviews on social media and forums that deter potential customers from buying with you! And if you are planning to just replace one customer with another, you are in for a shock! How to Calculate Customer Lifetime Value (CLV).

Shipping Costs 130

Shipping Costs Customer Retention Social Media Shipping 130

Groove

OCTOBER 9, 2024

You can accomplish this by using things like ads, organic search listings, social media, or content marketing. Example: A pop-up offering a 10 percent discount on the first purchase is a common way to capture email addresses when potential customers browse your website.

Marketing 327

Marketing Customer Customer Retention Recommendation 327

lateshipment

JULY 17, 2020

How to Hack Your Re-targeting Efforts. Running re-targeting ads on social media could do the trick, but if you want to kick things up a notch, here are some techniques and tips to keep in mind. . Why focus on customer retention , and not just increasing the number of new visitors? So, first things first.

Customer 237

Customer Shipping Costs eCommerce Customer Retention 237

Smile.io

AUGUST 5, 2024

A loyalty program is a well-structured, customer retention marketing strategy that encourages customers to shop from your store on a long-term basis. Through rewards, discounts, and other incentives, loyalty programs enable you to thank customers for their loyalty and trust in your business. Gamified loyalty program 3.

Customer Retention 46

Customer Retention Shopify Customer Merchant Services 46

Omnisend

SEPTEMBER 29, 2021

One of the best ways to do this is by increasing customer retention rates. In this article, we’re going to discuss the best ways to identify customers that are an immediate ecommerce churn risk. Using churn management strategies you’ll be able to quickly prioritize your marketing efforts toward these high-risk customers.

Customer 148

Customer Customer Retention Social Media Merchant Services 148

Omnisend

DECEMBER 15, 2020

The challenge for ecommerce businesses is the average customer uses ten different channels, including contact forms, social media profiles, live chat, and email—making it hard for companies to know where to focus their efforts. Reducing agents’ time handling customer requests. Higher customer satisfaction rates.

Omnichannel 148

Omnichannel Live Chat Customer Social Media 148

Retail TouchPoints

JANUARY 18, 2022

For long-term engagement post-holidays, you can encourage shoppers to share their favorite holiday purchases on social media for the chance to get money back in the form of a rebate. Offer personalized benefits that evolve with customer needs. It’s no longer just a nice-to-have — it’s an expectation for consumers.

Customer Retention 275

Customer Retention Social Media Shipping Point of Sale 275

lateshipment

APRIL 6, 2023

Repeat customers are receptive to more: They’re eager to test out new goods and services from a company they already know and respect. Companies may design a seamless and “omni-awesome” client journey by swiping right on a variety of touchpoints, including calls, emails, social media, text messages, mobile apps, and more.

eCommerce 130

eCommerce Customer Payment Services Shipping Costs 130

Smile.io

MARCH 1, 2023

Their current model of donating proceeds from a customer’s purchase gives shoppers a way to support initiatives without taking an extra step. TOMS is still an incredible example of how to approach social responsibility and made an incredible impact on how other brands should operate worldwide.

Customer Retention 100

Customer Retention Customer Apparel Clothing 100

Kissmetrics

APRIL 28, 2021

Humanizing your brand can give you a competitive edge and improve customer retention. It shows you’re taking a customer-centric approach, and you understand your buyers. However, humanizing your brand also builds customer trust, which is vital these days. Then there’s customer retention. Use Social Media.

PPC 195

PPC Customer Retention Social Media Consumer 195

Kissmetrics

JULY 31, 2021

Let me take you through exactly how it’s done. How to Create a Conversion Funnel. You’re trying to generate some buzz and encourage prospects to learn more about your company and how your products can help them. How do your products solve the problems they have? How are they reeling in potential customers?

Download 361

Download Social Media Subscription Customer 361

Smile.io

MARCH 12, 2020

Customer retention is the key to fostering truly loyal customers. These customers make more purchases than one-time shoppers, promote your brand to their networks, and become your best brand advocates. If customer retention wasn’t already on your mind, it needs to be! Challenge customers with gamification.

Customer Retention 46

Customer Retention Customer Beauty and Health Subscription 46

365 Retail

AUGUST 5, 2022

Engage On Social Media. Social media has become a powerful tool for businesses. Many businesses utilise social media to help them create a positive online reputation for the company. Companies should engage as much as possible with customers on social media.

Customer Loyalty 108

Customer Loyalty Improvements Customer Social Media 108

Smile.io

MARCH 12, 2020

Customer retention is the key to fostering truly loyal customers. These customers make more purchases than one-time shoppers, promote your brand to their networks, and become your best brand advocates. If customer retention wasn’t already on your mind, it needs to be!

Customer Retention 46

Customer Retention Customer Beauty and Health Subscription 46

Kissmetrics

MAY 4, 2021

In this article, we’ll go over how I became one and how to become an influencer in your own field. What’s more: research shows they generate double the sales of paid ads and with a 37% higher customer retention rate. Everyone wants to sit at home on their couch and connect with influencers on social media.

Social Media 334

Social Media Blog Channel Events 334

Kissmetrics

OCTOBER 21, 2021

A SMART goal might look like this: “Increase the number of MQL’s in our funnel by 8 percent by the end of Q3 via a targeted social media campaign.”. This list is a healthy mix of short-term and long-term KPIs, which is crucial to agile marketing. You don’t need to include all of them in your quarterly business review.

Customer Retention 283

Customer Retention Marketing Social Media Recommendation 283

Retail TouchPoints

DECEMBER 20, 2021

Retail TouchPoints (RTP): What role does social media play in Nu Skin’s growth marketing toolkit? The entire journey, from product discovery through to purchasing, relies on word-of-mouth recommendations, so social media is a powerful tool for amplifying the reach of our hundreds of thousands of affiliates around the world.

Social Media 237

Social Media Customer Retention Technology B2C 237

Kissmetrics

SEPTEMBER 19, 2020

Increase qualified website traffic Increase time on site Add more subscribers to your email list Add followers to your social media accounts Increase sales Increase upsells Increase average order values Decrease expenses and marketing costs Improve customer retention. How to Work With an Ecommerce Agency.

eCommerce 275

eCommerce eCommerce Marketing Shipping Costs Shopify 275

GetElastic

DECEMBER 25, 2019

Retention Marketing Strategy. If you’re thinking “Hey, it seems challenging to create a retention marketing strategy. I have no idea how to get started”. How to Enable Your Retention Marketing Strategy. To develop a customer retention strategy, you first have to understand your potential customers.

Marketing 124

Marketing Customer Retention Shipping Costs Clothing 124

Omnisend

SEPTEMBER 29, 2021

One of the best ways to do this is by increasing customer retention rates. In this article, we’re going to discuss the best ways to identify customers that are an immediate ecommerce churn risk. Using churn management strategies you’ll be able to quickly prioritize your marketing efforts toward these high-risk customers.

Customer 78

Customer Customer Retention Social Media Merchant Services 78

Korona

MARCH 25, 2022

Given that the probability of an existing customer returning to purchase something at your store is 60-70% compared to the 5-20% chance of converting a new customer, it’s no surprise that eCommerce brands are prioritizing customer retention. Social media engagement. Engage with customers on social media .

Customer Loyalty 98

Customer Loyalty eCommerce Customer Social Media 98

Kissmetrics

JUNE 29, 2021

Without a customer, you don’t have a business. Without consistent customers , you don’t have a stable business. A little caveat here is businesses should also focus on customer retention , which is different from an acquisition. All of these are steps in the overall customer acquisition funnel. Social Media.

Customer 276

Customer Social Media Customer Retention eCommerce 276

Smile.io

APRIL 2, 2020

You have to treat them as one in the same in order to maximize the value of having loyalty to increase customer retention. By sharing pages and launchers where customers can easily discover and engage with your rewards on your website, you’re fostering a relationship with each customer, and they will become your loyal brand advocates.

Customer Retention 55

Customer Retention Customer Social Media Information 55

GetElastic

JULY 22, 2019

Studies show that businesses who adopt this approach have customer retention rates 91 percent higher than competitors who do not. When products are offered on different social media channels and websites, retailers need to leverage the right technology to help. Factors to focus on.

Omnichannel 161

Omnichannel Fulfillment Social Media Clothing 161

Smile.io

APRIL 2, 2020

You have to treat them as one in the same in order to maximize the value of having loyalty to increase customer retention. By sharing pages and launchers where customers can easily discover and engage with your rewards on your website, you’re fostering a relationship with each customer, and they will become your loyal brand advocates.

Customer Retention 55

Customer Retention Customer Social Media Information 55

Kissmetrics

SEPTEMBER 8, 2020

Do you know how to choose the right agency? If you’re running a restaurant, for example, you may want to pay attention to your customer acquisition costs, repeat visits, customer retention, and the offers that brought customers back. Google declined to clarify what changed, when it happened, or how to adjust.

SEO 271

SEO Multi-channel Mobile Information 271

Omnisend

DECEMBER 1, 2021

Email and SMS are great on their own, but more and more consumers are interacting with their favorite brands on social media and other channels. Social media is the perfect channel for warning leads about holiday order delays as well as deadlines for delivery before specific dates. Other examples.

Shipping Costs 159

Shipping Costs Shipping Information Order Fulfillment 159