Retail TouchPoints

JANUARY 18, 2022

Well-timed special incentives, like social kickbacks and rebates, can inspire customers to re-engage with your program after the holidays and cement their role as brand evangelists. Offer personalized benefits that evolve with customer needs. Personalization is critical to a comprehensive loyalty strategy and customer retention.

Customer Retention 290

Customer Retention Social Media Shipping Point of Sale 290

Ecommerce Platforms

JANUARY 13, 2022

Convenience is the name of the game for online subscriptions. Many online consumers even seek out dozens of subscription offerings to streamline everything in their lives, from cooking to cleaning, and razors to gift giving. Subscriptions play an essential role in simplifying lives, but they also make for a wonderful business model.

Subscription 104

Subscription Shopify Payment Services Merchant Services 104

FastSpring

AUGUST 11, 2020

When it comes to software and online purchases, those transactions are increasingly moving to a subscription-based model, where customers put their purchases on autopilot so they can have continuous access to SaaS products. Subscription services are what customers want. How to move to a subscription revenue model.

Subscription 113

Subscription Payments Payment Services Shipping Costs 113

FastSpring

APRIL 11, 2019

We’ve seen explosive growth in the field of subscription and recurring billing with more and more software and SaaS companies discovering how impactful implementing a subscription model can be for their long-term growth plans. To help you make an informed decision, we’re exploring the subscriptions trends in today’s market.

Subscription 93

Subscription Payment Services Payments Shipping Costs 93

FastSpring

JULY 12, 2019

However, there’s one metric that doesn’t get as much attention—customer lifetime value. Since most SaaS and subscription-based businesses depend on recurring payments to sustain themselves, it can pay dividends to keep a close eye on lifetime value and customer retention rates. What is Customer Lifetime Value?

Subscription 93

Subscription Payment Services Payments Customer 93

BigCommerce

SEPTEMBER 21, 2018

After all that, there are some final factors you need to consider when calculating commissions, including customer retention and lifetime value. Know your customer retention rate. Your customer retention rate will play an important factor in the commissions you can offer. Start with an affiliate network.

eCommerce 344

eCommerce Customer Retention Payments Management 344

Omnisend

SEPTEMBER 29, 2021

One of the best ways to do this is by increasing customer retention rates. In this article, we’re going to discuss the best ways to identify customers that are an immediate ecommerce churn risk. Using churn management strategies you’ll be able to quickly prioritize your marketing efforts toward these high-risk customers.

Customer 148

Customer Customer Retention Social Media Merchant Services 148

FastSpring

JUNE 28, 2019

Today’s shoppers are shifting away from one-time purchases in favor of becoming long-term customers. As interest in subscription services continues to rise, maximizing customer lifetime value becomes even more important than ever before. What is customer churn? Customers may choose to opt out of a subscription service.

Payment Services 95

Payment Services Payments Customer Retention Subscription 95

FastSpring

MAY 30, 2019

We’ve all heard how effective subscriptions can be for growing companies. Perhaps one of the biggest benefits of implementing a subscription model is that it allows software companies to avoid the unpredictability of one-time sales by guaranteeing a steady stream of revenue. How to Calculate ARR. 3600/3 = $1200 ARR.

Subscription 78

Subscription Payments Payment Services Customer Retention 78

FastSpring

DECEMBER 20, 2018

What’s the story with subscriptions? If your digital business is just getting off the ground, subscriptions can be a lifesaver. Thanks to heavy up-front customer acquisition costs, SaaS startups often struggle with cash flow issues until they recover their initial investment.

Subscription 81

Subscription Payment Services Payments Customer Retention 81

GetElastic

AUGUST 20, 2019

This is important because collecting customer-related information from each department ensures that customer frustration instances are not left out. In order to understand why your visitors take the actions they do, you need to monitor and understand how they behave on your ecommerce site.

eCommerce 153

eCommerce Customer Customer Retention Information 153

Kissmetrics

MARCH 23, 2018

You just have to learn how to co-exist. Amazon has a lot of the same problems that most retailers have when dealing with customer service. They still deal with customer complaints with varying degrees of success, just like everyone else. And customer experience can play a big role in customer retention and loyalty.

eCommerce 210

eCommerce Shipping Costs Subscription Payment Services 210

FastSpring

MAY 30, 2019

We’ve all heard how effective subscriptions can be for growing companies. Perhaps one of the biggest benefits of implementing a subscription model is that it allows software companies to avoid the unpredictability of one-time sales by guaranteeing a steady stream of revenue. How to Calculate ARR. 3600/3 = $1200 ARR.

Subscription 68

Subscription Payments Payment Services Customer Retention 68

Ecommerce Platforms

JANUARY 14, 2020

In this guide, we’ll teach beginners how to invest in the ecommerce movement without falling off the edge. Most ecommerce websites are classified according to the kind of products or services they sell to online customers. Such an approach gives you pointers on how to break-even at a proximate interval.

Merchant Services 175

Merchant Services eCommerce Payment Services Shipping Costs 175

Retail TouchPoints

NOVEMBER 30, 2023

The innate connections we have with food and beverage brands, especially those we have grown up with, create a built-in opportunity for companies like PepsiCo to drive customer retention and loyalty. They have more choices to make and little time to make them.

Food and Beverages 304

Food and Beverages Games Consumer Customer Retention 304

Korona

MARCH 25, 2022

Given that the probability of an existing customer returning to purchase something at your store is 60-70% compared to the 5-20% chance of converting a new customer, it’s no surprise that eCommerce brands are prioritizing customer retention. Subscription programs. Offer a subscription program. Amazon model.

Customer Loyalty 98

Customer Loyalty eCommerce Customer Social Media 98

FastSpring

JANUARY 23, 2019

When it is set up correctly, recurring billing can fulfill both of these requirements by not only supporting your business with a consistent revenue stream but also boosting customer loyalty with a hassle-free collection process. Active churn – like the kind when customers decide to leave your business is easy to spot.

Payments 75

Payments Payment Services Subscription Customer Retention 75

Lemonstand

APRIL 17, 2018

There has never been a better time to start a subscription box service. From 2013 to 2016 alone , the number of visitors to subscription box websites has grown by over 3,000% — from 722,000 to 21.4 And as of March of 2016, there were more than 2,000 subscription box services in the U.S. A Few Subscription Box Service Winners.

Subscription 78

Subscription Payment Services eCommerce Platforms Payments 78

365 Retail

DECEMBER 20, 2023

What is customer retention? Customer retention refers to a company’s capacity to convert purchasers into repeat customers, preventing them from purchasing from a rival. Why is customer retention crucial for businesses?

Customer Retention 52

Customer Retention Customer Customer Loyalty Merchant Services 52

Smile.io

MARCH 12, 2020

Customer retention is the key to fostering truly loyal customers. These customers make more purchases than one-time shoppers, promote your brand to their networks, and become your best brand advocates. If customer retention wasn’t already on your mind, it needs to be! Challenge customers with gamification.

Customer Retention 46

Customer Retention Customer Beauty and Health Subscription 46

Retail TouchPoints

SEPTEMBER 21, 2021

The End of Black Friday as we Know it: How to Plan for the Unplannable. How to Get the Most Value From Your Loyalty Program This Season. Closing the ‘Phygital’ Service Gap: How to Create Connected Customer Experiences. WSL is known for its consumer surveys, especially its How America Shops research.

Payments 272

Payments Payment Services Customer Experience Social Media 272

Kissmetrics

DECEMBER 8, 2020

Maybe it’s a purchase, a subscription, or just free trial signup. And then I’ll show you how to start doing that. Then you’ll see how to use your ads to promote engagement. And finally, you’ll discover how to promote the right engagement to set yourself up for future conversions. But is that all mobile ads are good for?

Mobile 363

Mobile Social Media Article Payment Services 363

Korona

AUGUST 23, 2022

And even better, they can order a subscription box and receive their products regularly without thinking about it. And the numbers speak for themselves – subscription business revenues are growing five times faster than S&P 500 companies. But the most critical question is how to start a subscription business.

Subscription 52

Subscription Payment Services Shipping Costs Payments 52

Ecommerce Platforms

JANUARY 22, 2023

In this guide, we explain how to accept payments online, whether you’d simply like to add a quick payment button for one product, accept subscriptions for your content, or process thousands of ecommerce payments. Keep reading to learn all about how to accept payments online for your business! How Do You Accept Payments Online?

Payment Services 104

Payment Services Merchant Services Payments ACH 104

Smile.io

MARCH 12, 2020

Customer retention is the key to fostering truly loyal customers. These customers make more purchases than one-time shoppers, promote your brand to their networks, and become your best brand advocates. If customer retention wasn’t already on your mind, it needs to be!

Customer Retention 46

Customer Retention Customer Beauty and Health Subscription 46

GetElastic

MAY 15, 2019

Some of them are free and others come with a subscription fee (usually a free trial is offered to test first). Smile helps increase customer retention by rewarding repeat customers building brand loyalty. Subscription grants companies their own branded data, as well as, industry benchmarks. Source: Mailchimp. #6

eCommerce 154

eCommerce Shipping Costs Shipping Subscription 154

SellBrite

JUNE 7, 2017

Savvy business owners know that customer retention is worth its weight in gold. The numbers say it all: it costs five times more to bring in a new customer than it does to maintain a current one and the odds of making a sale to a current customer are 60-70 percent compared to only a 5-20 percent chance of selling to a new lead.

Customer Loyalty 166

Customer Loyalty Social Media Customer Customer Retention 166

Kissmetrics

MARCH 8, 2021

If you can help them achieve their goals successfully, why would they ever stop paying the monthly subscription? Customer success can also reduce your business’s customer support needs. Issues will always arise, but they’ll be far less common when users understand how to use your tool or product properly.

Customer 276

Customer Improvements Customer Retention Other 276

FastSpring

APRIL 26, 2022

Last week, I canceled an annual SaaS subscription (I had three weeks left until renewal). Interestingly, even though I paid for a year-long subscription, the company didn’t let me keep the last three weeks of access to its premium features. This action will immediately downgrade your subscription.

Payments 147

Payments Subscription Payment Services Definition 147

BigCommerce

APRIL 18, 2018

How to Measure Ecommerce Success. How To Set Ecommerce Benchmarks: Step 1: Determine your long term goals. Step 2: Determine how your site is currently performing. According to Bain & Company , a 5% increase in customer retention rate will result in a 25% to 95% increase in profits.

Download 418

Download eCommerce Social Media Shopping Carts 418

Smile.io

SEPTEMBER 22, 2020

Online subscription models are hard to maintain but come with a great reward. Today, there’s absolutely no use in trying to implement contracts or minimum subscription periods. This leaves you with the question, how can you implement strategies to reduce churn in your subscription business and maintain happy customers?

Subscription 46

Subscription Social Media Customer Retention Article 46

Omnisend

SEPTEMBER 29, 2021

One of the best ways to do this is by increasing customer retention rates. In this article, we’re going to discuss the best ways to identify customers that are an immediate ecommerce churn risk. Using churn management strategies you’ll be able to quickly prioritize your marketing efforts toward these high-risk customers.

Customer 78

Customer Customer Retention Social Media Merchant Services 78

ESW

JUNE 26, 2018

This post will show you how to shore up your eCommerce fundamentals so your team has the bandwidth to respond to those thornier issues if and when they arise. Here are five KPIs for global ecommerce that will let you know precisely how well your digital storefront is doing — and what you can do now to fix anything that’s underperforming.

Payment Services 96

Payment Services X-cart Shipping Costs eCommerce 96

Smile.io

JULY 7, 2023

Increases customer retention Customer retention is the key to sustainable and long-term growth for ecommerce brands. According to our data at Smile.io , on average, the top 10% of customers spend 2 times more per order than the lower 90%. Blog Mike Rossi 2. Blog Gabrielle Policella 5.

Customer Retention 95

Customer Retention Blog Customer Experience Jewelry 95

GetElastic

APRIL 28, 2022

With that being said, many brands are becoming environmentally conscious and shifting away from plastic in packaging and now include the origin of materials used, as well as information on how to recycle them. In addition, many companies now include data about their carbon footprint with their customers. What’s Next for DTC eCommerce?

Payment Services 78

Payment Services eCommerce Customer Retention Demo 78

ecomdash

NOVEMBER 26, 2018

Merchants can focus on building more personalized content and customer experiences for their target customers which leads to stronger brand loyalty. Studies show that a 5% increase in customer retention leads to a 95% increase in profits. Related: Learn how to choose the best products to dropship. Better ROI.

Shipping Costs 148

Shipping Costs eCommerce Shipping Fulfillment 148

Smile.io

MARCH 20, 2024

Strategically selecting the right loyalty program features can make or break the success of your retention tactic. Find out the top loyalty program features of 2024, how to select the best software, and how to implement a program designed for success.  Learn how to build the best program for your store.

Shipping Costs 95

Shipping Costs Shopify Customer Loyalty Merchant Services 95