Groove

DECEMBER 5, 2024

With this knowledge in hand, you can make a more informed decision as to whether HubSpot is the right platform for your eCommerce business. HubSpot is a cloud-based software-as-a-service company that offers a full stack of marketing, sales, and customer support software for your online store. What Is HubSpot?

eCommerce 293

eCommerce Marketing B2B Management 293

Retail TouchPoints

NOVEMBER 18, 2020

But the first step, before marketers consider how they’ll maintain this customer loyalty, is to examine the latest consumer data in order to understand key shifts in their customers’ behavior. Loyalty programs are considered among the best tactics for building customer retention, as they can help increase purchase frequency.

Customer Retention 264

Customer Retention Information Mobile Customer Loyalty 264

Retail TouchPoints

MARCH 27, 2023

The retailer will tap into Reveal’s Visit Local solution to measure incrementality from paid social and programmatic campaigns, create and activate custom audiences based on places consumers shop and understand store-level analytics such as visitor volume, frequency and competitive analysis. ”

Books 317

Books Customer Retention Social Media Mobile 317

Retail TouchPoints

DECEMBER 17, 2021

Customer data is centralized so that agents can resolve issues faster and more efficiently, customers can move seamlessly between communication without having to repeat information, and with everything in one spot you’re able to integrate existing or new tech much more easily. Customers also expect omnichannel experiences.

Omnichannel 328

Omnichannel Multichannel Multi-channel Customer Retention 328

Kissmetrics

FEBRUARY 22, 2021

Customer retention isn’t just another vanity metric. The longer a customer stays with your business, the more revenue they generate. In financial services, a 5 percent increase in retention results in a 25 percent increase in profits. How Ongoing Services Improves Client Retention.

Customer Retention 279

Customer Retention Document Improvements Information 279

iVend

JUNE 20, 2024

Customer retention is one of the most valuable and important strategies for building a successful mid-size retail business. It places the focus on customer lifetime value (CLTV) – the total that a customer spends with the retailer over a relationship that usually spans years, and even generations.

Customer Retention 94

Customer Retention POS Customer Retail 94

Smile.io

MAY 1, 2023

Customer retention is a key element in making sure your ecommerce business is sustainable and in business for the long term. Without repeat customers, your business won’t have the base it needs to grow. 🛍️ Customer retention is about keeping loyal customers, as opposed to recruiting new ones.

Customer Retention 77

Customer Retention Customer Customer Loyalty Merchant Services 77

lateshipment

MARCH 25, 2025

This means having an optimized landing page, engaging them through active marketing, and ensuring you have clear messaging that leaves your customers with no doubts about what you bring to the table. Keeping your customers hooked at this stage requires you to offer in-depth information about your offerings.

Shipping Costs 130

Shipping Costs Shipping Payment Services eCommerce 130

Groove

FEBRUARY 24, 2020

Would you feel comfortable, as a consumer, entering your credit card information on that site? Be sure to implement the following, if you're not already, into your eCommerce strategy: Place key information above the fold. Place Key Information Above The Fold. Now, consider your eCommerce website. Add enticing calls-to-action.

eCommerce 291

eCommerce Mobile Information Customer Retention 291

lateshipment

MAY 28, 2020

You can get an unbiased picture of whether you are investing in the right areas and if you are getting commensurate returns by tracking key metrics like Customer Acquisition Cost (CAC) , Customer Retention Rate (CRR) , and Customer Lifetime Value (CLV). Customer Retention Rate (CRR): Are You Keeping Your Customers Happy?

Shipping Costs 246

Shipping Costs Customer Retention Shipping Small Business Retail 246

Retail TouchPoints

APRIL 11, 2023

Instead, returns should be viewed as an opportunity to create a positive experience for a customer, leading to a loyal customer base and long-term ROI. Companies that invest in a personalized customer service (CS) program will see improvement in both savings and revenue, despite the loss on returns.

Customer Retention 297

Customer Retention Customer Loyalty B2B Customer 297

Kissmetrics

MARCH 29, 2018

However, according to the Adobe Digital Index Report , returning customers make up 40% of revenues whilst representing only 8% of visitors. This tells us there’s a huge opportunity to increase customer retention rates further to support revenue growth. Why would a customer come back? It’s important to set the scene.

Customer Retention 205

Customer Retention Customer eCommerce Merchant Services 205

BigCommerce

SEPTEMBER 21, 2018

After all that, there are some final factors you need to consider when calculating commissions, including customer retention and lifetime value. Know your customer retention rate. Your customer retention rate will play an important factor in the commissions you can offer. Source: Smart Insights.

eCommerce 344

eCommerce Customer Retention Payments Management 344

Groove

JULY 24, 2022

Once the package has been received by the customer, the product must be consumed in the first 24 hours after arrival, making the delivery date essential to a great customer experience. Customer Engagement: As eCommerce experts, we know that a high level of customer retention starts with a high level of customer engagement.

BigCommerce 195

BigCommerce Customer Retention Shipping Costs Shipping 195

lateshipment

MARCH 7, 2025

A well-placed email with helpful information is far more effective than a daily barrage of promotions. Give your customers some breathing room, and they’ll be much more receptive to your messages 2. Here are 3 metrics that can tell you more about how you engage customers post-purchase: 1.

Shipping Costs 130

Shipping Costs Customer Retention Reference eCommerce 130

BigCommerce

JUNE 13, 2017

This is because acquiring net new customers is expensive –– and if a customer only purchases from you once, your return on ad spend (ROAS) doesn’t increase over time. How to Calculate Customer Lifetime Value. Customer lifetime value informs nearly every business decision, but none more than ad and marketing spend.

Shipping Costs 417

Shipping Costs Customer Customer Loyalty Social Media 417

Retail TouchPoints

JANUARY 2, 2024

To drive customer retention and loyalty, most brands and retailers continue to rely on purchase discounts ( 77% ) and loyalty program points ( 61% ), according to Retail TouchPoints research. Consumers also will demand more transparency around how brands and retailers use their data to inform loyalty program tiers and perks.

Consumer 309

Consumer Shipping Costs Customer Retention Information 309

Retail TouchPoints

APRIL 1, 2024

Research shows that nearly 30% of businesses lacking appropriate multilingual support have lost customers. On the other hand, businesses providing multilingual support see tangible benefits, like bolstered loyalty that improves overall customer retention.

Retail 320

Retail Customer Experience Customer Retention Technology 320

Retail TouchPoints

SEPTEMBER 13, 2023

The solution lies in ensuring transparency, that is, making transaction information clearer to everyone. This can be as simple as adding a logo or digital receipts to each outgoing payment, thereby helping to jog customers’ memory and greatly reducing the odds of confusion when the bank statement arrives.

Shipping Costs 277

Shipping Costs Payment Services Banking Retail 277

Optimizely

DECEMBER 20, 2018

They recognize that some customers may only want to read their editorials, while others will be interested in buying specific products. To achieve this, the company uses customer data to keep buyers informed of the latest trends they personally care about. . Glambot: Focus on customer retention.

Online Retail 259

Online Retail Marketing Retail Fashion 259

Retail TouchPoints

SEPTEMBER 19, 2022

EY, formerly known as Ernst & Young, says that 57% of consumers choose a brick-and-mortar retailer predominantly based on the customer shopping experience. Every interaction holds the potential to impact overall customer satisfaction and long-term customer retention. This can cause all sorts of problems.

Marketing 246

Marketing Retail Information Customer Retention 246

Groove

APRIL 15, 2024

Customer retention through improved customer experience with the user-friendly interface, quick order function and flexible pricing options. The ability to make more informed decisions through data-driven insights, including robust analytics and reporting capabilities.

BigCommerce 230

BigCommerce B2B B2C Customer Retention 230

Kissmetrics

DECEMBER 11, 2022

Behavioral marketing is designed to act on those choices with the kind of engagement that increases conversion rates, grows profits , and vastly improves customer retention. These are the unexpected but highly welcomed emails that encourage better customer retention. The Icing on the Cake Email.

Marketing 275

Marketing Customer Retention White Paper Download 275

Retail TouchPoints

APRIL 23, 2021

Engaging software to take care of repetitive, mundane tasks frees up time to focus on the most crucial aspect of a retail business — customer service. Healthy and timely customer service is crucial to customer retention and business growth. It also leads to enhanced brand value over time. Goal Setting for Success.

Retail 285

Retail Operations Order Fulfillment Customer Retention 285

Omnisend

AUGUST 18, 2021

As a marketer, you’re probably well aware of the importance of a good customer retention strategy. We know that it’s easier, cheaper, and more profitable to keep an active base of loyal customers rather than constantly acquiring new ones. With this in mind, it makes sense that customer retention is high on the priority list.

Customer Retention 148

Customer Retention Customer eCommerce Customer Loyalty 148

Retail TouchPoints

MARCH 10, 2023

Data drives decision-making, so access to accurate and comprehensive information at the right time is critical. Enterprise-Grade Market Research is the Solution Third-party data is on the way out with first-party data — which is information a company collects directly from its customers and owns — pushing its way to the front of the line.

Marketing 246

Marketing Customer Retention Consumer Information 246

Retail TouchPoints

APRIL 5, 2024

While the velocity of retail interactions doesn’t move at the breakneck speed of iGaming interactions, online retail customers are still looking to complete any interaction quickly, be it to get more information on a product or service or to make an actual purchase. If a customer leaves a retail site, the marketer needs to know why.

Retail 312

Retail Games Multi-channel Leisure 312

lateshipment

MARCH 28, 2025

Logistics is the process of planning, implementing, and controlling the efficient, cost-effective flow of raw materials, in-process inventory, finished goods, and related information from the point of origin to the point of consumption to conform to customer requirements. Think of it as the boomerang effect of e-commerce.

Definition 130

Definition Shipping Costs eCommerce Management 130

lateshipment

NOVEMBER 4, 2024

So, in this blog, we’ve covered a comprehensive holiday schedule in the form of information on shipping deadlines and peak season surcharges for the 2024 season. Delayed shipments are more than an operational inconvenience; they come with hidden costs that affect customer retention and brand reputation.

eCommerce 130

eCommerce Shipping Costs Shipping Operations 130

Groove

AUGUST 10, 2024

Would you feel comfortable, as a consumer, entering your credit card information on that site? Using a clean, minimalist design is one great strategy to capture attention and draw a visitor's eyes to your key information. Users do not want to have to search for the information they're looking for.

eCommerce 195

eCommerce Mobile Information Customer Retention 195

Retail TouchPoints

JULY 15, 2022

Now, however, with disposable incomes squeezed and purchases becoming more considered than ever before, it’s important for larger brands to learn from the agility and mindset of microbrands to improve customer retention and success in an increasingly competitive retail landscape.

Small Business Retail 277

Small Business Retail Social Media Retail Leisure 277

Wiser

JANUARY 8, 2025

This information includes sales trends, facings count, and recommendations for optimizing product placement. Underutilizing Store-Level Data: Vast amounts of data from store visits are often underutilized, meaning valuable insights are lost and strategic decisions are based on incomplete information.

Retail 78

Retail Customer Retention Improvements POS 78

Kissmetrics

APRIL 21, 2021

Omnichannel e-commerce provides a better customer experience and allows your brand to take advantage of new platforms, increase customer retention rates, and boost sales. Omnichannel E-Commerce Strategies Provide a Better Customer Experience. Increase Customer Retention Rates and Sales.

eCommerce Marketing 254

eCommerce Marketing eCommerce Omnichannel Marketing 254

Optimizely

AUGUST 7, 2018

Once you understand that, you can improve customer retention and power your ecommerce growth. Learn how you can create a marketing strategy to more accurately target your buyers with customer lifecycle marketing. What customer lifecycle data do I need? The more data you have on your customers, the better.

Marketing 199

Marketing eCommerce Multi-channel Customer Retention 199

Retail TouchPoints

MAY 11, 2021

With that in mind, here are five essential KPIs you can use to measure how good your returns experience is, so that you can make sure you are improving customer retention and lifetime value. In the long term, though, you’re probably losing that customer. Purchase Frequency Before Return Versus Purchase Frequency After Return.

Customer Experience 221

Customer Experience Customer Customer Retention Definition 221

BigCommerce

FEBRUARY 1, 2018

There’s a lot of information out there concerning small businesses and ecommerce, and it can be difficult to keep track of it all. Staying on top of industry information, government regulations, ecommerce best practices and marketing trends is key to your success. My favorite online resource for business information is actually Quora.

Social Media 374

Social Media BigCommerce Blog Shipping Costs 374

Kissmetrics

JUNE 9, 2017

Before the Information Age, data collection was a slow and arduous process. By recording consumer behavior, demographic and psychographic information, you can come to conclusions about the types of content people would like to receive via email. Customer Retention. List Segmentation.

Customer Retention 205

Customer Retention Customer Data Information PPC 205