Remove Customer Retention Remove Live Chat Remove Recommendation
article thumbnail

4 Reasons Live Chat for eCommerce Drives Sales and Loyalty

Lemonstand

What do you think of live chat for eCommerce? Despite the mixed-feelings that people have on it, stats show that live chat for eCommerce (done right) actually results in more sales, high order values, and more loyalty from customers. In fact, 92% of live chat engagement occurs prior to the user reaching the cart.

article thumbnail

Retention Marketing: Why It’s Important for Ecommerce (+5 Tips for Getting It Right)

Omnisend

Enter retention marketing—the difference between constantly struggling to attract first-time buyers and comfortably selling to loyal customers. Many will often reference impressive numbers with retention marketing, like how increasing customer retention by 5% leads to a 25% to 95% boost in profits. Post-Purchase.

Marketing 196
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

How bonuses and incentives help customer retention 

365 Retail

What is customer retention? Customer retention refers to a company’s capacity to convert purchasers into repeat customers, preventing them from purchasing from a rival. Why is customer retention crucial for businesses?

article thumbnail

The Best Shopify Analytics App: Our Round-Up for 2021

Ecommerce Platforms

Using analytics unlocks a fair few benefits, including: Being able to gather accurate data to offer better, personalized, customer-focused marketing and customer service. . Get a proper feel for customer retention and churn. You can install live chat on your website. There's a 7-day free trial.

Shopify 211
article thumbnail

6 Personalization Strategies to Improve your Retention Rate

Smile.io

Here’s a few reasons why you might want to do that: 65% of American customers consider positive, personal experiences to have more of an impact on them than advertising. 93% of customers are likely to buy again from a company after receiving fantastic customer service. Recommended for you.

article thumbnail

A Comprehensive SALESmanago Review: Everything You Need to Know

Ecommerce Platforms

With over 2,000 customers and an astounding over 100% customer retention rate, it's safe to say SALESmanago has more than made a name for itself. From there, SALESmanago can deliver personalized comms throughout the customer lifecycle using a variety of marketing and sales channels, including: Email. Your website.

Live Chat 104
article thumbnail

Best Shopify Apps for Fashion Stores

Ecommerce Platforms

Simple: it makes it more likely that a customer is going to recommend your site to someone else. Gorgias – Helpdesk & Live Chat. Don’t want that to happen with your customers? Then you’d better think about installing Gorgias Helpdesk & Live Chat on your Shopify page. Important Features.

Shopify 197