lateshipment

APRIL 10, 2025

You get built-in tools to manage returns, send labels, issue refunds, and restock inventory, all from one place. In this article, we’ll walk you through Shopify returns management: what it offers, how to make the most of it, and what best practices can help you reduce friction and keep customers coming back.

Shopify 130

Shopify Management Shipping Costs Merchant Services 130

lateshipment

FEBRUARY 23, 2025

But heres the kicker: how you handle returns can make or break your customer relationshipsand your bottom line. Returns management isnt just about slapping a label on a packaging box and calling it a day. Lets just say you might find yourself drowning in a sea of disgruntled customers and lost profits.

Management 130

Management eCommerce Shipping Costs Shipping Labels 130

Groove

DECEMBER 5, 2024

Marketing Hub The HubSpot features in Marketing Hub pull together all of the information, content generation support, and communication channels you need to connect with leads and convert them into customers. Among other things, these features handle email marketing, analytics tracking, and ad management.

eCommerce 293

eCommerce Marketing B2B Management 293

Omniconvert

SEPTEMBER 5, 2018

As seen through the eyes of someone who actually buys stuff online I have piled up 5 eCommerce Retention strategies to help guys/gals like you (eCommerce managers, that is) draw in and *keep* gals (and guys) like me. But let me start with this, though: I’m guilty as charged. I’m a huge, monstrous eCommerce […].

Customer Retention 129

Customer Retention eCommerce Customer Blog 129

FastSpring

OCTOBER 13, 2020

If you love your customers—which I’m sure you do—you want to hold onto them … tight. Yep, we’re talking about customer retention—a business’s ability to keep customers over a period of time. As much as we love new customers, we love repeat customers even more. Sure, having a great product helps, too.

Customer Retention 148

Customer Retention Customer Payment Services Subscription 148

lateshipment

MAY 21, 2021

Did you know that the average Customer Retention Rate (CRR) is just around 35% for eCommerce businesses. Just take a look at these stats 65% of a company’s business can be credited to existing customers. Companies have to spend 7 times more to get a new customer than to retain an existing one. Leverage email marketing.

Customer Retention 130

Customer Retention eCommerce Customer Social Media 130

Kissmetrics

AUGUST 6, 2021

It costs 5X less to retain a customer than it does to acquire a new one. That’s why customer retention is crucial to growing your Ecommerce business. What is customer retention? Customer retention is the ability to encourage customers to keep coming back to make purchases.

Customer Retention 302

Customer Retention Customer Payment Services BigCommerce 302

lateshipment

FEBRUARY 28, 2025

Exchanges streamline the process by allowing customers to swap items without disrupting sales. Both options enhance customer retention while minimizing the financial impact of returns on your eCommerce business. Gift Cards Gift cards offer convenience and flexibility for both e-commerce businesses and customers.

Definition 130

Definition eCommerce Customer Retention Shipping Costs 130

lateshipment

FEBRUARY 14, 2020

In order for businesses to thrive in today’s highly competitive eCommerce landscape, owning and crafting a stellar delivery experience has become essential, hence the pressing need for Delivery Experience Management (DEM). Hence the need for Delivery Experience Management (DEM). What is Delivery Experience Management?

Customer Experience 260

Customer Experience Management Shipping Costs Customer 260

BigCommerce

SEPTEMBER 21, 2018

After all that, there are some final factors you need to consider when calculating commissions, including customer retention and lifetime value. Know your customer retention rate. Your customer retention rate will play an important factor in the commissions you can offer. Common Affiliate Program Challenges.

eCommerce 344

eCommerce Customer Retention Payments Management 344

Retail TouchPoints

DECEMBER 15, 2022

It also offers loyalty amplifiers such as sweepstakes, UGC contests and trivia, with the goal of helping brands enhance customer acquisition, program onboarding and education, revenue, point burn, customer retention and brand advocacy.

Customer Retention 263

Customer Retention Customer Loyalty Subscription Presentation 263

lateshipment

MARCH 26, 2020

What is Delivery Experience Management? Delivery Experience Management (DEM) is the process of being proactive in ensuring that your customers receive their orders on-time and how they expect. It involves taking action as required to correct issues in the last mile and constantly engaging customers to validate brand promises.

Management 208

Management Shipping Costs Shipping Merchant Services 208

FastSpring

OCTOBER 21, 2024

Some examples include: Seamlessly adding new payment methods to improve the customer experience. Using subscription management tools to improve customer retention. Authenticate accounts via account ID to ensure proper access to your products. The great part?

Payment Services 152

Payment Services Customer Retention Subscription Games 152

iVend

JUNE 20, 2024

Customer retention is one of the most valuable and important strategies for building a successful mid-size retail business. It places the focus on customer lifetime value (CLTV) – the total that a customer spends with the retailer over a relationship that usually spans years, and even generations.

Customer Retention 94

Customer Retention POS Customer Retail 94

lateshipment

MARCH 28, 2025

A customer orders a pair of shoes, but they don’t fit quite right. You see, for e-commerce businesses, managing this return journey efficiently is just as crucial as delivering orders in the first place. Seamless reverse logistics equals happy customers and low costs. A first-time buyer who turned into a lifelong customer.

Definition 130

Definition Shipping Costs eCommerce Management 130

lateshipment

MAY 28, 2020

You can get an unbiased picture of whether you are investing in the right areas and if you are getting commensurate returns by tracking key metrics like Customer Acquisition Cost (CAC) , Customer Retention Rate (CRR) , and Customer Lifetime Value (CLV). Customer Retention Rate (CRR): Are You Keeping Your Customers Happy?

Shipping Costs 246

Shipping Costs Customer Retention Shipping Small Business Retail 246

lateshipment

MARCH 7, 2025

From there, it continues through the shipping process (providing updates and managing expectations), the product arrival (offering setup assistance or usage tips), and well beyond the initial “getting to know the brand” phase. Here are 3 metrics that can tell you more about how you engage customers post-purchase: 1.

Shipping Costs 130

Shipping Costs Customer Retention Reference eCommerce 130

Groove

APRIL 15, 2024

BigCommerce B2B Edition makes it easy to browse products, place orders, and manage accounts with ease at any time of the day. Account Management Tools BigCommerce B2B Edition features several tools to help manage accounts , including segmenting customers, configuring permissions based on responsibilities and roles, and setting credit limits.

BigCommerce 230

BigCommerce B2B B2C Customer Retention 230

Kissmetrics

FEBRUARY 22, 2021

Customer retention isn’t just another vanity metric. The longer a customer stays with your business, the more revenue they generate. In financial services, a 5 percent increase in retention results in a 25 percent increase in profits. How Establishing an Involvement Level Impacts Customer Retention.

Customer Retention 279

Customer Retention Document Improvements Information 279

lateshipment

MARCH 25, 2025

For instance, you can consider sharing targeted reminders, personalized discounts, and the like with customers who abandon their cart to incentivize them to complete the purchase. Enhances Customer Retention Efforts Understanding and optimizing your shopping journey means facilitating a positive customer experience.

Shipping Costs 130

Shipping Costs Shipping Payment Services eCommerce 130

Retail TouchPoints

MARCH 26, 2021

At a time when brand interactions bridge both digital and physical shopping, it is increasingly important for retailers to leverage technology to improve customer experiences and create value. Here are a few examples of how technology enhances customer experience and strengthens brand value.

Customer Experience 312

Customer Experience Technology Customer Fulfillment 312

Retail TouchPoints

APRIL 1, 2024

Research shows that nearly 30% of businesses lacking appropriate multilingual support have lost customers. On the other hand, businesses providing multilingual support see tangible benefits, like bolstered loyalty that improves overall customer retention.

Retail 320

Retail Customer Experience Customer Retention Technology 320

RETAIL MANAGEMENT SOFTWARE

AUGUST 2, 2022

From online stores to online customer service to employee management, many businesses have moved away from traditional storefronts. Tailored retail management solutions help your store deliver a smooth, reliable, and personalized customer experience. Integrated Inventory Management Solutions. Automation.

Management 110

Management Retail Customer Retention POS 110

Forrester eCommerce

JULY 25, 2023

Stick to metrics that describe key business results and reflect the strategic goals of the organization — such as revenue, profit, or customer retention — at least until you’re sure […] Forrester recommends avoiding CX metrics entirely.

Customer Retention 195

Customer Retention Customer Experience Recommendation Customer 195

Forrester eCommerce

NOVEMBER 17, 2022

Loyalty marketers have conventionally focused their efforts on customers post-purchase: increasing customer retention, enrichment, and advocacy. But brands and customers alike have faced unprecedented challenges over the last few years, including a pandemic, supply chain issues, and social […].

Customer 195

Customer Customer Retention Supplies Marketing 195

Retail TouchPoints

APRIL 5, 2024

Yakuel led the CRM industry in making a powerful fundamental shift in marketing by always starting with the customer instead of a campaign or product. Customer-led marketing has been proven to deliver brands an average increase of 33% in customer lifetime value.

Retail 312

Retail Games Multi-channel Leisure 312

Retail TouchPoints

JULY 5, 2022

In 2021, retailers shaped their omnichannel strategies around two key issues: customer acquisition ( 63% ) and customer retention ( 58% ). While some companies have successfully rolled out robotics , others are focusing on automated task management and prioritization tools.

Omnichannel 278

Omnichannel Fulfillment Customer Retention Channel 278

Kissmetrics

APRIL 21, 2021

Omnichannel e-commerce provides a better customer experience and allows your brand to take advantage of new platforms, increase customer retention rates, and boost sales. Omnichannel E-Commerce Strategies Provide a Better Customer Experience. Increase Customer Retention Rates and Sales.

eCommerce Marketing 254

eCommerce Marketing eCommerce Omnichannel Marketing 254

Kissmetrics

DECEMBER 11, 2022

Behavioral marketing is designed to act on those choices with the kind of engagement that increases conversion rates, grows profits , and vastly improves customer retention. These are the unexpected but highly welcomed emails that encourage better customer retention. The Notification Email. The Icing on the Cake Email.

Marketing 275

Marketing Customer Retention White Paper Download 275

Wiser

JANUARY 8, 2025

Armed with this data, the rep can immediately discuss with the store manager how adjusting the facings according to real-time sales data can benefit both the store and the brand. We can see same-store sales growth and other key metrics in real-time, facilitating informed discussions with store managers.

Retail 78

Retail Customer Retention Improvements POS 78

Groove

JULY 24, 2022

Once the package has been received by the customer, the product must be consumed in the first 24 hours after arrival, making the delivery date essential to a great customer experience. Customer Engagement: As eCommerce experts, we know that a high level of customer retention starts with a high level of customer engagement.

BigCommerce 195

BigCommerce Customer Retention Shipping Costs Shipping 195

Retail TouchPoints

DECEMBER 21, 2021

Manpower is another resource that retailers must carefully manage, particularly in the pandemic era. A typical retail employee might be asked to provide customer service expertise all over the store, fulfill online orders, answer phone calls, stock inventory and, yes, manage a physical queue. A World of Data.

Customer Experience 306

Customer Experience Customer Retention Technology Customer 306

BigCommerce

FEBRUARY 23, 2018

Being true to your brand—and not being afraid to be playful, fun, or quirky if that’s what your brand is — is more likely to get your customers to come back again and again. – Kayla Lewkowicz, Marketing Manager, Privy. Build a community for your brand,” says Alex Birkett, Growth Marketing Manager at Hubspot.

Customer Loyalty 378

Customer Loyalty eCommerce Improvements Shipping Costs 378

Retail TouchPoints

SEPTEMBER 29, 2021

The recurring revenue associated with subscriptions helps businesses that are easily impacted by financial fluctuations, or changing customer sentiments, continue to keep their organization afloat. Subscriptions give businesses access to predictable revenue, increased customer retention and a higher level of brand loyalty.

Subscription 298

Subscription Payment Services Payments Automotive 298

BigCommerce

FEBRUARY 1, 2018

One thing that can be time consuming in managing the day-to-day tasks in a business is bouncing back and forth between tasks. Manage your email inbox. Collaborate and manage projects. Trello is a great option for growing businesses struggling to manage it all. Alex Birkett, Growth Marketing Manager, HubSpot.

Social Media 374

Social Media BigCommerce Blog Shipping Costs 374

Retail TouchPoints

APRIL 23, 2021

Therefore, running a retail business in America requires a lot of effort and efficient technology for operation management. A customer setting foot in a retail outlet expects immediate and impeccable service, similar to the one received through an online purchase. The industry employs more people than any other sector in the U.S.

Retail 285

Retail Operations Order Fulfillment Customer Retention 285

Retail TouchPoints

JULY 14, 2021

Difficulty in Platform Management. If you’re struggling to keep up with your site management because it is too cumbersome to change, chances are your ecommerce site maintenance costs will increase exponentially and may not perform very well in the long run. Not Prioritizing SEO.

eCommerce Platforms 264

eCommerce Platforms Payment Services eCommerce Small Business Retail 264