Customer Retention Merchant Services Shipping Costs 
Retail TouchPoints
MAY 2, 2023
There are hefty fees for merchants when it comes to returns — shipping is costly and restocking takes time and money, which can take a toll on any business. However, not providing a frictionless customer experience has long-term growth implications that you need to consider if you hope to maintain a successful e-commerce business.
lateshipment
MARCH 15, 2025
In fact, 7% to 11% of customers’ online orders arrive broken or damaged and close to 50% of Americans had claimed that at least one of their packages was lost. Even the intensity of lost and damaged packages is high for e-commerce merchants such as yourself. Not just the scale.
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Retail TouchPoints
JULY 10, 2023
The company says Quin helps shoppers make better and faster decisions throughout their online or in-store journeys — fulfilling any sophisticated shopping request — ranging from finding available product assortments or recipes that match a whole suite of health- or budget-related constraints — to general health and customer service.
Omnisend
JUNE 8, 2021
However, every ecommerce merchant reaches a tipping point where it makes more sense to focus on retention. Of course, creating a customer retention strategy is easier said than done—unless you have data to back it up. In this piece, we’ll cover what it means to create a data-driven customer retention strategy.
lateshipment
SEPTEMBER 1, 2023
Picture this from the customers’ PoV: You’ve spent hours scrolling through an online store, meticulously selecting items that caught your eye. You make your choices, enter your payment information, and eagerly await the arrival of your package. Satisfied customers not only come back for more, but they also become brand advocates.
Groove
OCTOBER 7, 2022
On top of that, these replenishment programs typically include a modest discount on products that would otherwise be bought at full price. According to Recharge’s State of Subscription Commerce Report , it was found that 32% of merchants use a Shopify subscriptions app chose this model.
Groove
OCTOBER 7, 2022
On top of that, these replenishment programs typically include a modest discount on products that would otherwise be bought at full price. According to Recharge’s State of Subscription Commerce Report , it was found that 32% of merchants that offer subscriptions chose this model. Optimizing Your Subscription Program.
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