lateshipment

MARCH 26, 2020

Delivery Experience Management (DEM) is the process of being proactive in ensuring that your customers receive their orders on-time and how they expect. It involves taking action as required to correct issues in the last mile and constantly engaging customers to validate brand promises. What is Delivery Experience Management?

Management 208

Management Shipping Costs Shipping Merchant Services 208

GetElastic

SEPTEMBER 15, 2021

Customer Loyalty Programs: Almost all B2B marketers strive to find a balance between acquiring new customers and retaining existing customers. However, data shows that: 33% of marketers plan to increase spending on customer acquisition, versus only 18% on customer retention.

B2B 146

B2B eCommerce Customer SEO 146

RetailMinded

FEBRUARY 19, 2022

Contributed by Steve Villegas VP, Head of Payment Partnerships for North America. Customer retention requires a well-balanced blend of gilt-edge experience and customization. Merchants serving a global audience need an added layer of personalization; tailoring their payment method offering to consumers in each market.

Merchant Services 52

Merchant Services Payment Services eCommerce X-cart 52

Ecommerce Platforms

NOVEMBER 11, 2019

One open-ended way to make customers so loyal to your brand is to make it easy for them while redeeming their earned points. The process itself requires minimal effort. Here, you're more of making a pitch or better still, a proposal to another established entity that deals in the same products or services. Two minds think alike.

Customer Loyalty 143

Customer Loyalty Customer Merchant Services eCommerce 143

Omnisend

MAY 30, 2021

Understanding customer behavior is essential for any merchant. The right customer data can help drive your buyers to make more personalized purchase decisions—and this is where behavioral segmentation comes into play. Omnisend’s studies have revealed that custom automation can yield incredibly high open and click-through rates.

Customer 114

Customer Merchant Services Subscription Omnichannel 114

Omnisend

MAY 12, 2021

For many merchants, it’s easy to focus on attracting new customers, with time for little else. It’s entirely possible for these merchants to take a look at customer lifecycle stages and only see the first few steps. But what is the customer lifecycle? Reading Time: 6 minutes. Evaluation.

Customer 97

Customer Merchant Services Omnichannel Social Media 97

lateshipment

SEPTEMBER 15, 2024

This lack of communication for a customers simple need for reassurance not only adds to customer service workloads but also signals a potential gap in the post-purchase experience. Do the math, if your business receives 1000 WISMO queries a week at 10-minutes per ticket, thats about 160 hours of your customer supports time.

Shipping Costs 130

Shipping Costs Merchant Services eCommerce Shipping 130

Smile.io

FEBRUARY 2, 2024

Year-over-year comparisons of 6 key retention metrics based on Smile’s network of merchants, categorized by industry and merchant size.  has the world’s largest loyalty dataset, with 100,000 merchants.  The sample size includes 139 million orders analyzed for this study. 

Customer Loyalty 101

Customer Loyalty eCommerce Customer Merchant Services 101

Fabric

MARCH 14, 2023

From managing more SKUs across multiple sales channels, to more intricate and sophisticated order management operations, to complex post-purchase processes, scaling operations in the lightning quick and rapidly changing fashion and apparel industry is fraught with risks and pitfalls.

Apparel 130

Apparel Fashion Shipping Costs Merchant Services 130

RetailMinded

FEBRUARY 8, 2023

Reinforcing this are technology leaders who aim to deliver profitable solutions for merchants looking to achieve clarity to their inventory, supply, logistics and consumers – ultimately creating more dynamic, more engaging and more profitable retail experiences. Efficiency should always be the goal, yet too often it’s not achieved.

Technology 98

Technology Merchant Services Retail Shipping Costs 98

Omnisend

JUNE 15, 2021

Not only does it boost marketing efforts for merchants, but it also makes that marketing much more relevant for customers. . Engage with customers at different stages of the lifecycle. By doing so, merchants can reach out to customers with much more precision. As a merchant, you can have a lot of questions.

Merchant Services 78

Merchant Services Marketing Customer eCommerce 78

Smile.io

JANUARY 21, 2020

Let’s say you noticed your business wasn’t acquiring as many new customers as you expected, and you want that to change. Well, believe it or not, one of the most sustainable ways to improve your customer acquisition cost is through customer retention. They also found similar results in all of the categories they studied.

Customer 77

Customer Customer Retention Merchant Services Reference 77

Smile.io

SEPTEMBER 19, 2023

A marketplace is a digital platform where multiple sellers and buyers come together to exchange goods or services. In a marketplace, sellers list their products or services, and buyers can browse, compare, and purchase from a wide range of offerings. Because pricing is more than just putting a number on a product.

Shipping Costs 94

Shipping Costs Merchant Services Arts Shopify 94

ecomdash

NOVEMBER 26, 2018

Merchants can focus on building more personalized content and customer experiences for their target customers which leads to stronger brand loyalty. Studies show that a 5% increase in customer retention leads to a 95% increase in profits. Better ROI. From there, they store and ship the products for you.

Shipping Costs 148

Shipping Costs eCommerce Shipping Fulfillment 148

ESW

APRIL 9, 2024

Last mile delivery, the final stage of the logistics process from a distribution centre to the end customer, presents significant challenges for retailers. This crucial phase plays a pivotal role in shaping customer satisfaction, operational costs and overall business profitability.

Shipping Costs 78

Shipping Costs Merchant Services Shipping Operations 78

ESW

APRIL 8, 2024

Last mile delivery, the final stage of the logistics process from a distribution centre to the end customer, presents significant challenges for retailers. This crucial phase plays a pivotal role in shaping customer satisfaction, operational costs and overall business profitability.

Shipping Costs 78

Shipping Costs Merchant Services Shipping Operations 78

Omnisend

MAY 18, 2021

In fact, according to an in-depth study by the National Retail Federation, 2019 experienced a 700% increase in the purchase of CBD-based products. Revolutionary Apps and Services Are Assisting in CBD Ecommerce. Top ecommerce platforms are assisting cannabis merchants in their journey of transitioning towards online platforms.

eCommerce 78

eCommerce Marketing Food and Beverages eCommerce Platforms 78

Korona

JUNE 23, 2022

Researching all options and understanding the pros and cons of each is a tedious process, and it’s one that’s going to be unique for each type of operation. Whether it’s organizing events, promoting your tickets, analyzing data, or managing customer service, the ticketing platform must enable you to navigate through all these aspects.

Merchant Services 52

Merchant Services Payment Services POS Events 52

Omnisend

APRIL 23, 2021

Bringing new customers to the checkout is a difficult challenge for most ecommerce merchants, but keeping them coming back is another challenge altogether. It’s always worth considering how to use post-purchase emails in your email automation process. Post-purchase’ refers to the final stage of the customer decision process.

Customer 78

Customer Merchant Services Multi-channel Reference 78

Omnisend

APRIL 19, 2021

So unless you have an army of marketing staff, capable of looking after each individual customer with personalized service, marketing automation is your only answer. While it has the features that you’d need for basic marketing automation, it’s still a bit limited in terms of what an ecommerce merchant might want to do.

Merchant Services 78

Merchant Services Shipping Costs eCommerce Live Chat 78

Kibo

MAY 14, 2014

5 Tips for Improving Your Omnichannel Customer Experience Technology is rapidly changing the way we connect with the world, including how we shop for the products we want. Little more than a decade ago, a smiling sales associate and a 1-800 support number were enough to ensure a great customer experience.

Customer Experience 62

Customer Experience Omnichannel Improvements Customer 62

Smile.io

MARCH 20, 2024

The challenge for ecommerce brands is retaining customers and encouraging authentic customer loyalty.    Customer loyalty programs have played a considerable role in fostering repeat purchases. A recent study revealed that 90% of companies offer some sort of loyalty program.

Shipping Costs 95

Shipping Costs Shopify Customer Loyalty Merchant Services 95

Smile.io

JUNE 5, 2024

The sole purpose of a loyalty program is to turn one-time customers into repeat customers and build a loyal following. Shopify Plus brands utilize loyalty programs to increase repeat purchase rates and boost customer retention. Check out the full case study.  Loyalty & Reward Program Insights from Smile.io

Shopify 53

Shopify Customer Loyalty Merchant Services Customer Retention 53

Smile.io

APRIL 4, 2024

How “Double the Points” led to more than triple the revenue No matter how loyal your customers are, shoppers love the idea of receiving additional value, especially when it’s only available for a limited time.  Read the case study for bonus point strategy, impact, and execution.  GET STARTED

Merchant Services 46

Merchant Services Customer Retention Events Arts 46

Korona

MARCH 2, 2022

The cleanliness of your store is one of the key factors that come into play for customer retention. Even more, the same study found that 95% of shoppers said exterior appearance influenced where they decided to shop – a huge factor for the retail industry in particular. . Take your time during the hiring process.

POS 52

POS Merchant Services Retail Point of Sale 52

Ecommerce Platforms

JUNE 20, 2022

Or maybe you're worried about thinking of a product or service that people are willing to pay for on a monthly or yearly basis. One of the most common ways to start a subscription business is by offering a discounted subscription as people start trying your service or product. Customer Acquisition Costs Decrease.

Subscription 220

Subscription Shipping Costs Merchant Services Payment Services 220

Smile.io

FEBRUARY 24, 2023

As we enter a period of economic uncertainty, one thing will be more important than anything else for small business owners–customer retention. When customers are spending less on discretionary purchases, it’s important to emphasize loyalty. The next step is customer engagement. What is customer retention?

Customer Retention 87

Customer Retention Customer Social Media Merchant Services 87

Smile.io

AUGUST 5, 2024

A loyalty program is a well-structured, customer retention marketing strategy that encourages customers to shop from your store on a long-term basis. Through rewards, discounts, and other incentives, loyalty programs enable you to thank customers for their loyalty and trust in your business. Gamified loyalty program 3.

Customer Retention 46

Customer Retention Shopify Customer Merchant Services 46

Korona

NOVEMBER 10, 2022

It is much more cost-effective to focus on retention and lifetime value than to try to get new customers to make a purchase. It is five times more expensive to attract a new customer than to retain an existing one. However, by increasing customer retention by 5% , profits can increase by 25-95%.

Shipping Costs 52

Shipping Costs Online Retail Payment Services Merchant Services 52

Smile.io

MARCH 20, 2025

  Customer retention is a key factor in growing your ecommerce business. Repeat customers are more profitable than one-time shoppers. Loyalty and rewards programs are becoming part of the customer experience, and a well-designed customer loyalty program is expected from customers. 

Customer Loyalty 46

Customer Loyalty Shipping Costs Shipping Merchant Services 46

ROI Revolution

JUNE 2, 2020

In light of coronavirus, nearly one-quarter of shoppers are looking for contactless payments or delivery options, with 36% of shoppers saying they won’t return to brick-and-mortar stores until a vaccine is available , according to a recent survey of 3,558 consumers from Salesforce Research. Learn more and save your spot here!

eCommerce 122

eCommerce Payment Services Merchant Services Shipping Costs 122

ROI Revolution

JULY 2, 2020

In response to COVID-19, Walmart has already integrated a touch-free payment system where customers can add money to their Walmart shopping app and use their phone to pay. The concept of Walmart’s touch-free payment system is very similar to Apple Pay, which saw users increase from 67 million in 2016 to 441 million in 2019.

eCommerce 173

eCommerce Payment Services Merchant Services Small Business Retail 173

ROI Revolution

AUGUST 5, 2021

It’s not just that shoppers are spending more – it’s also that they’re making more digital payments and fewer cash payments. Contactless payments grew 37% YoY in Q2 2021 to account for 45% of global in-person transactions. Touchless payment continues to grow. That’s 9% growth over Q1, amounting to a total of $4.5

eCommerce 197

eCommerce Social Media Payment Services Merchant Services 197

ROI Revolution

DECEMBER 3, 2020

Also in Q2, Walmart’s ecommerce sales were up 97% YoY and Target grew its same-day fulfillment services by 273%. As part of its continued steps to compete with Amazon during the pandemic, Walmart has plans to launch Walmart+, a Prime-like service priced at $98/year. retail ecommerce up 44.5% 9/9 update. 7/9 update. 6/2 update.

eCommerce 156

eCommerce Social Media Small Business Retail Payment Services 156

ROI Revolution

OCTOBER 1, 2020

Also in Q2, Walmart’s ecommerce sales were up 97% YoY and Target grew its same-day fulfillment services by 273%. As part of its continued steps to compete with Amazon during the pandemic, Walmart has plans to launch Walmart+, a Prime-like service priced at $98/year. retail ecommerce up 44.5% 9/9 update. 7/9 update. 6/2 update.

eCommerce 193

eCommerce Payment Services Merchant Services Small Business Retail 193

ROI Revolution

NOVEMBER 4, 2020

Also in Q2, Walmart’s ecommerce sales were up 97% YoY and Target grew its same-day fulfillment services by 273%. As part of its continued steps to compete with Amazon during the pandemic, Walmart has plans to launch Walmart+, a Prime-like service priced at $98/year. retail ecommerce up 44.5% 9/9 update. 7/9 update. 6/2 update.

eCommerce 158

eCommerce Social Media Payment Services Merchant Services 158

ROI Revolution

DECEMBER 2, 2021

Here are some stats from Cisco’s 2021 Privacy Benchmark Study that showcase how the pandemic has influenced new ways of approaching consumer privacy: 93% of organizations turned to their privacy teams to assist with their pandemic response in 2020. In August 2021, 66% of organizations were in the process of delaying their office reopenings.

eCommerce 148

eCommerce Social Media Payments Payment Services 148