Ecommerce Platforms

MARCH 17, 2020

Shopify empowers you to organize your products, customize your storefront, accept credit card payments , and track or respond to shopper's orders, all with just a few clicks of the mouse. But, it's not just online merchants Shopify helps, they also have the infrastructure in place to enable you to sell from multiple sites in-person.

eCommerce Platforms 169

eCommerce Platforms Shopify Payment Services Merchant Services 169

FastSpring

JANUARY 25, 2019

Want to learn more about the 5 ecommerce payments trends shaping 2019? Give your customers the flexibility to complete their purchase from any device, regardless of where they initially started the checkout process from. A push for smarter payment processing. Keep reading to find out more. billion , a 19.3%

Payment Services 68

Payment Services Merchant Services Payments eCommerce 68

Ecommerce Platforms

FEBRUARY 13, 2020

The store owner, instead, forwards customers’ orders to the supplier who completes the fulfillment process by shipping the products directly. Transferring your customers’ sales to the supplier means you don't have to bear the burden of shipping or holding large amounts of inventory. Automate the store management process.

Shopify 156

Shopify Merchant Services Payment Services eCommerce 156

lateshipment

FEBRUARY 6, 2024

The success of an e-commerce business depends on a lot of factors — venturing into new markets, net profits made during a quarter, rapport shared with customers and the general public, offering quality products and services, etc. Talking about CLV, it’s a calculation used to assess the long-term financial value of a customer.

eCommerce 130

eCommerce Customer Customer Retention Shipping Costs 130

Omnisend

SEPTEMBER 29, 2021

This can range from no longer buying your products to no longer using your services. Any merchant seeking a sustainable, reliable business that’s viable in the long term should be aiming to reduce churn as much as possible. One of the best ways to do this is by increasing customer retention rates.

Customer 148

Customer Customer Retention Social Media Merchant Services 148

ROI Revolution

MAY 6, 2021

After all, a 2017 Harvard Business Review study found that customers who use multiple channels rather than a single channel spent an average of 4% more when shopping in-store and 10% more when shopping online. DNVBs getting off the ground through subscription-based commerce. In today’s hyper-competitive world, every dollar counts.

Omnichannel 135

Omnichannel Merchant Services Social Media Payment Services 135

365 Retail

DECEMBER 20, 2023

However, it is crucial to convert occasional consumers into devoted clients who consistently purchase your product or service since this is as important, if not more significant, for the success of your organisation. What is customer retention? Why is customer retention crucial for businesses?

Customer Retention 52

Customer Retention Customer Customer Loyalty Merchant Services 52

Omnisend

MAY 30, 2021

Understanding customer behavior is essential for any merchant. The right customer data can help drive your buyers to make more personalized purchase decisions—and this is where behavioral segmentation comes into play. Behavioral segmentation is essentially how a company divides their customer base.

Customer 115

Customer Merchant Services Subscription Omnichannel 115

Ecommerce Platforms

NOVEMBER 11, 2019

One open-ended way to make customers so loyal to your brand is to make it easy for them while redeeming their earned points. The process itself requires minimal effort. Here, you're more of making a pitch or better still, a proposal to another established entity that deals in the same products or services. Two minds think alike.

Customer Loyalty 143

Customer Loyalty Customer Merchant Services eCommerce 143

ecomdash

NOVEMBER 26, 2018

Merchants can focus on building more personalized content and customer experiences for their target customers which leads to stronger brand loyalty. Studies show that a 5% increase in customer retention leads to a 95% increase in profits. Better ROI. From there, they store and ship the products for you.

Shipping Costs 148

Shipping Costs eCommerce Shipping Fulfillment 148

Ecommerce Platforms

MARCH 15, 2021

But despite that, many online merchants still struggle to sustainably scale their business and make a real impact with their marketing. It's designed to help ecommerce brands utilize historical data to retain customers and grow sustainably. By 2019, Metrilo tracked over 3098 thousand events and processed nearly a billion orders!

Payment Services 138

Payment Services Merchant Services Live Chat eCommerce Analytics 138

lateshipment

MAY 8, 2022

Therefore, it’s time to move on to the importance of order tracking experiences in customer retention (and much more!). To provide superior order tracking experiences, it is important to first look at how far eCommerce businesses have been able to keep up with customers’ expectations when it comes to tracking orders. .

eCommerce 130

eCommerce Shipping Costs Merchant Services Shipping 130

Retail TouchPoints

AUGUST 30, 2024

From Fragmented to Frictionless By now, the benefits of a good loyalty program are well-documented: improved customer retention, more frequent purchases, higher-volume orders and better brand sentiment. Leveling Up The next level of loyalty is the subscription-based (paid) program, which already is increasing in popularity.

POS 138

POS Food and Beverages Customer Data Consumer 138

Ecommerce Platforms

OCTOBER 5, 2018

Delivery sounds good, but it turns out the merchant has a local store is positioned midway between your workplace and home. After all, there’s a lot of moving parts between disparate services, like networks, servers, software and humans. Omnichannel customers have 30% greater lifetime value than other types of shoppers.

eCommerce Platforms 91

eCommerce Platforms Omnichannel Merchant Services Payment Services 91

Ecommerce Platforms

SEPTEMBER 30, 2019

The subsequent seamless communication workflows are effective when it comes to customer engagement, and they’ve been shown to increase conversion rates by over 250%. During the actual purchase process, customers engaged via continuous omnichannel experiences typically spend 13% morethan other buyers. It doesn’t end there though.

Omnichannel 165

Omnichannel Shopify Marketing Multichannel 165

Smile.io

FEBRUARY 2, 2024

Year-over-year comparisons of 6 key retention metrics based on Smile’s network of merchants, categorized by industry and merchant size.  has built up a decade of all-time data with over 700 million shoppers and over 800 million point transactions of customers earning and redeeming points with ecommerce brands.

Customer Loyalty 101

Customer Loyalty eCommerce Customer Merchant Services 101

Smile.io

SEPTEMBER 19, 2023

A marketplace is a digital platform where multiple sellers and buyers come together to exchange goods or services. In a marketplace, sellers list their products or services, and buyers can browse, compare, and purchase from a wide range of offerings. Factor in the Shopify subscription fee and marketing costs to set a baseline price.

Shipping Costs 94

Shipping Costs Merchant Services Arts Shopify 94

Smile.io

JANUARY 18, 2022

But a handful of them really stand out when it comes to driving sales and delivering a stellar customer experience. The 5 Post-Purchase Emails You Need to Send Your Customers As a merchant, there are few things better than knowing you’ve just made a sale.That all the work you’ve put into acquiring a new customer has paid off.

Shipping Costs 79

Shipping Costs Shipping Merchant Services Customer Retention 79

Korona

JUNE 23, 2022

Researching all options and understanding the pros and cons of each is a tedious process, and it’s one that’s going to be unique for each type of operation. Whether it’s organizing events, promoting your tickets, analyzing data, or managing customer service, the ticketing platform must enable you to navigate through all these aspects.

Merchant Services 52

Merchant Services Payment Services POS Events 52

Omnisend

SEPTEMBER 29, 2021

This can range from no longer buying your products to no longer using your services. Any merchant seeking a sustainable, reliable business that’s viable in the long term should be aiming to reduce churn as much as possible. One of the best ways to do this is by increasing customer retention rates.

Customer 78

Customer Customer Retention Social Media Merchant Services 78

Korona

OCTOBER 19, 2021

Your customer has just finished adding items to their cart, and they are happy with the purchase they are about to make. You take their credit card and insert it into your payment processor machine , but suddenly the screen displays a credit card declined code. Ask the customer to try the payment again.

Payment Services 52

Payment Services Payments Merchant Services POS 52

Korona

OCTOBER 19, 2021

Your customer has just finished adding items to their cart, and they are happy with the purchase they are about to make. You take their credit card and insert it into your payment processor machine , but suddenly the screen displays a credit card declined code. Ask the customer to try the payment again.

Payment Services 52

Payment Services Payments Merchant Services POS 52

Omnisend

APRIL 19, 2021

So unless you have an army of marketing staff, capable of looking after each individual customer with personalized service, marketing automation is your only answer. While it has the features that you’d need for basic marketing automation, it’s still a bit limited in terms of what an ecommerce merchant might want to do.

Merchant Services 78

Merchant Services Shipping Costs eCommerce Live Chat 78

Smile.io

SEPTEMBER 17, 2024

Calculating repeat purchase rate  6 tips to get more repeat customers in Shopify How to get started with effective customer retention Getting started with Smile.io   Email and SMS marketing are two of the most effective channels to build customer retention because they’re hard to miss and keep you top of mind.

Shopify 46

Shopify Merchant Services Subscription Customer Retention 46

Lemonstand

JUNE 21, 2018

Rather than scramble for sales from strangers, e-tailers should consider how they can squeeze more of their current base of customers. That’s why understanding your customer lifetime value (LTV) is such a make-or-break metric for merchants today. What is Customer Lifetime Value (and Why Does It Matter?).

eCommerce 46

eCommerce Shipping Costs Customer Merchant Services 46

Kibo

MAY 14, 2014

5 Tips for Improving Your Omnichannel Customer Experience Technology is rapidly changing the way we connect with the world, including how we shop for the products we want. Little more than a decade ago, a smiling sales associate and a 1-800 support number were enough to ensure a great customer experience.

Customer Experience 62

Customer Experience Omnichannel Improvements Customer 62

Korona

MARCH 7, 2023

POS gift cards can also help increase cash flow and grow your bottom line by providing an easy way for customers to make payments without worrying about carrying cash or checks around in their wallets. Plus, when customers use gift cards rather than cash or credit cards, it’s often cheaper for merchants to process fees.

POS 52

POS Gifts Payment Services Merchant Services 52

Smile.io

FEBRUARY 7, 2023

To the now looming recession and an increase in prices of everyday goods and services that every consumer is feeling. Krissie Leyland is the Founder & CEO at Kollectify , a zero-waste digital marketing service that helps ecommerce and Shopify apps in marketing. Ecommerce has gone from waves of highs and lows over the years.

eCommerce 109

eCommerce Shipping Costs Merchant Services Social Media 109

Smile.io

JULY 21, 2023

We often hear merchants concerned about the financial impacts a rewards program can have on their bottom line. These brands know that their industry is built on gaining customer trust and effectively, so they turn to referral programs to let their best customers do their customer acquisition marketing for them.

Customer Retention 81

Customer Retention Reference Customer Blog 81

Smile.io

MARCH 20, 2024

Analysis from Smile Rewards’ network of 100K+ merchants revealed that traditional points programs resulted in a: 9% lift in average order value  3.3x Patrick Trochaniak With a points program, you unlock various features that will further drive customer retention and lifetime value.

Shipping Costs 95

Shipping Costs Shopify Customer Loyalty Merchant Services 95

Ecommerce Platforms

JUNE 20, 2022

From Birchbox to Dollar Shave Club, and Kiwi Crate to Netflix, we seem to live in a world of subscriptions, whether it be for software, movies, clothing, food, or whatever else you don't mind paying for with a monthly subscription. There's a reason so many subscription-based business models seem to be popping up.

Subscription 220

Subscription Shipping Costs Merchant Services Payment Services 220

Ecommerce Platforms

JANUARY 14, 2020

An ecommerce transaction extends to services that are sold online. A solid customer engagement. Your business model should capture such attributes to cash in on the customers’ confidence. What about processing payments, beating the competition, and so forth? Types of Ecommerce Merchants.

Merchant Services 175

Merchant Services eCommerce Payment Services Shipping Costs 175

Retalon

AUGUST 5, 2020

Stock-outs result in lost sales and degrade the customer experience. Merchants and inventory analysts must be aware of how well they are getting their products to the stores. Merchants can use GMROI to create more profitable assortment plans and develop more effective promotions. Why Measure In-Stock Percentage.

Retail 41

Retail Merchant Services Improvements Customer 41

Retail TouchPoints

OCTOBER 14, 2024

Fast Company recently noted that alternative financing methods like buy now, pay later (BNPL) are positioned to divert market share away from more traditional forms of payment on ecommerce purchases, including debit cards, especially for discretionary purchases such as electronics and beauty products.

Merchant Services 261

Merchant Services Payment Services Electronics Customer Loyalty 261

BigCommerce

OCTOBER 24, 2017

By just being friendly with all your customers or hiring a virtual assistant to do this you can increase your stores customer retention rate and customer lifetime value substantially. So many online business focus on customer acquisition, but what makes you more money in the end is your returning customers.

eCommerce 420

eCommerce Shipping Costs Merchant Services Payment Services 420

FastSpring

JANUARY 29, 2020

Want to learn more about the five ecommerce payment trends shaping 2020? Push for smarter payment processing. More businesses will transition to a subscription model. Give your customers the flexibility to complete their purchase from any device, regardless of where they initially started the checkout process.

Payment Services 75

Payment Services Merchant Services Payments eCommerce 75

ROI Revolution

AUGUST 5, 2021

It’s not just that shoppers are spending more – it’s also that they’re making more digital payments and fewer cash payments. Contactless payments grew 37% YoY in Q2 2021 to account for 45% of global in-person transactions. Touchless payment continues to grow. That’s 9% growth over Q1, amounting to a total of $4.5

eCommerce 197

eCommerce Social Media Payment Services Merchant Services 197