Kissmetrics

JULY 25, 2019

If you’re trying to optimize your mobile app , I’m sure you’ve already tinkered with the layout, fonts, copy, and more, but there’s one thing you probably haven’t…. Mobile deep linking. That’s why I’m going to be teaching you what mobile deep linking is, why you need it, and how you can implement it yourself. Let’s dive in.

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Mobile Definition Download Document 214

Kissmetrics

AUGUST 6, 2021

It costs 5X less to retain a customer than it does to acquire a new one. That’s why customer retention is crucial to growing your Ecommerce business. What is customer retention? Customer retention is the ability to encourage customers to keep coming back to make purchases.

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Customer Retention Customer Payment Services BigCommerce 302

Retail TouchPoints

MARCH 3, 2025

Attentives data insights have helped us refine everything from SMS timing to abandoned cart strategies, leading to higher conversion rates and better customer retention. Cozy Earth is further optimizing its marketing efforts using tools like Send Time AI and Audience AI.

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Customer Marketing Channel Customer Retention 260

Mi9

DECEMBER 4, 2024

The Benefits of a Mobile POS for Retail Stores In the fast-evolving retail environment, where customer expectations continue to rise, delivering quick, personalized service is no longer optional; it’s essential for business growth and customer retention.

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Payment Services POS Mobile Shipping Costs 52

Retail TouchPoints

NOVEMBER 18, 2020

But the first step, before marketers consider how they’ll maintain this customer loyalty, is to examine the latest consumer data in order to understand key shifts in their customers’ behavior. Loyalty programs are considered among the best tactics for building customer retention, as they can help increase purchase frequency.

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Customer Retention Information Mobile Customer Loyalty 264

Retail TouchPoints

JUNE 15, 2023

These companies, and their award-winning strategies and campaigns, will be featured in more detail in an awards report, running later this June. Mondelez International Ben Bridge Jeweler Marketplace Strategies & Technologies DRINKS Staples, Inc.

Customer Retention 276

Customer Retention Jewelry Outdoor Fulfillment 276

iVend

JUNE 20, 2024

Customer retention is one of the most valuable and important strategies for building a successful mid-size retail business. It places the focus on customer lifetime value (CLTV) – the total that a customer spends with the retailer over a relationship that usually spans years, and even generations.

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Customer Retention POS Customer Retail 94

Groove

FEBRUARY 24, 2020

Design for mobile. Not only does on-site search benefit your customers, it also benefits your online business. Increase conversions and improve customer retention by analyzing the keywords customers type in to your search bar. Design For Mobile. Display a unique value proposition. Include a site search bar.

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eCommerce Mobile Information Customer Retention 291

Fabric Blog

DECEMBER 23, 2020

Editor’s Note: This article was inspired by a PRD and mobile app strategy our team created for one of the world’s largest omnichannel fashion retailers.

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Mobile Customer Retention Fashion Omnichannel 98

Groove

APRIL 15, 2024

BigCommerce B2B Edition integrates seamlessly with many customer relationship management systems and enterprise resource planning software. It is also mobile responsive , which means your customers can order while they are on the move – no more waiting until they reach the office.

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BigCommerce B2B B2C Customer Retention 230

Retail TouchPoints

JUNE 29, 2021

Some are testing delivery robots, others self-serve mobile kiosks, and some are simply retrofitting flagship, high-traffic locations with AI cameras and sensors. Over the course of 2020, retailers increasingly turned to AI-driven technology to optimize their operations and better understand their customers.

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Payment Services Retail Customer Retention Payments 276

Retail TouchPoints

FEBRUARY 2, 2021

Alongside this steep uptick in online sales is the rise of a familiar mobile communications platform: WhatsApp. For perspective, only 20% of Americans have WhatsApp on their mobile devices, compared to 93% of Brazilians actively using the app.

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Mobile Customer Retention Games Customer 223

Retail TouchPoints

JULY 5, 2022

The latest report, which was released in December 2021, found that not only are retailers selling through branded ecommerce sites ( 76% ) and stores ( 65% ), they also are using other channels including social commerce ( 43% ), mobile websites/apps ( 36% ) and marketplaces ( 35% ).

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Omnichannel Fulfillment Customer Retention Channel 278

Retail TouchPoints

AUGUST 7, 2023

Businesses of all sizes can provide subscription-based services to their customers, offering add-ons and integrations from third-party vendors. Customers benefit from being able to pay as they go for the technology they are consuming. T-Mobile, for example, offers Netflix along with connectivity services, all in one bill.

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Subscription B2B Mobile Customer Experience 246

Practical eCommerce

NOVEMBER 24, 2024

The post Wallet Passes Are a Mobile Marketing Channel appeared first on Practical Ecommerce. Merchants are finding success with digital representations of cards for auto insurance, loyalty programs, coupons, and memberships.

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Channel Mobile Marketing eCommerce 109

Kissmetrics

DECEMBER 11, 2022

Behavioral marketing is designed to act on those choices with the kind of engagement that increases conversion rates, grows profits , and vastly improves customer retention. These are the unexpected but highly welcomed emails that encourage better customer retention. The Icing on the Cake Email.

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Marketing Customer Retention White Paper Download 275

Groove

AUGUST 10, 2024

Be sure to implement the following, if you're not already, into your eCommerce strategy: Place key information above the fold Display a unique value proposition Add enticing calls-to-action Include a site search bar Design for mobile Place Key Information Above The Fold Website visitors either come to your site to shop or to learn something new.

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eCommerce Mobile Information Customer Retention 195

lateshipment

MARCH 25, 2025

For instance, you can consider sharing targeted reminders, personalized discounts, and the like with customers who abandon their cart to incentivize them to complete the purchase. Enhances Customer Retention Efforts Understanding and optimizing your shopping journey means facilitating a positive customer experience.

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Shipping Costs Shipping Payment Services eCommerce 130

RETAIL MANAGEMENT SOFTWARE

DECEMBER 12, 2022

In the face of unprecedented and challenging market disruptions, forward-thinking retailers are turning to mobile POS systems to maximize productivity and profits. In addition, investments in the right retail technology can improve the overall customer experience, even when there is a staff shortage. Build Customer Loyalty.

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Payment Services POS Mobile Operations 97

Optimizely

MAY 15, 2018

In this session, you can learn about the latest developments in social commerce, the technologies that underpin these advancements, and how you best take advantage of this to help improve your customer retention strategies, and expand your business. Wednesday: June 06. Break Point: The Reality of US Ecommerce Today.

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Internet Retail Magazine eCommerce Customer Retention 321

Kissmetrics

APRIL 21, 2021

Omnichannel e-commerce provides a better customer experience and allows your brand to take advantage of new platforms, increase customer retention rates, and boost sales. Omnichannel E-Commerce Strategies Provide a Better Customer Experience. Increase Customer Retention Rates and Sales.

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eCommerce Marketing eCommerce Omnichannel Marketing 254

BigCommerce

APRIL 14, 2017

Or, to address a long or complicated checkout process (which is a particular complaint on mobile), make sure your checkout is only one page, and optimized for browser type. Here is that above checkout experience in mobile view: Here is another example of a one-page checkout, both of desktop and on mobile.

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Shipping Costs Payments BigCommerce Payment Services 411

BigCommerce

APRIL 18, 2018

According to Bain & Company , a 5% increase in customer retention rate will result in a 25% to 95% increase in profits. A repeat customer can provide a ton of value to a business. Measuring customer retention should form the starting point to understanding and improving customer loyalty.

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Download eCommerce Social Media Shopping Carts 418

Kissmetrics

DECEMBER 24, 2020

The service also monitors your mobile site every 60 seconds (same for desktop) and performs the same checks on your mobile sites to help you deliver a standard experience across devices. Pingdom also has a powerful HTTP-based, RESTful API for people who like to customize and automate synthetic monitoring interactions.

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Mobile Customer Other eCommerce 363

BigCommerce

FEBRUARY 23, 2018

To have success you need to have the right ecommerce customer loyalty software. Having a mobile app is helpful, especially when customers are out and about without their wallets but still want to patronize your business. You don’t need to spend too much to create your own customer loyalty app. The good news?

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Customer Loyalty eCommerce Improvements Shipping Costs 378

Optimizely

AUGUST 7, 2018

This data powers your ability to execute lifecycle marketing — a strategy to engage with shoppers in the most relevant way according to where they are in their customer journey. It really all comes down to: Are they a long-term loyal customer? Or a brand new customer? What customer lifecycle data do I need?

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Marketing eCommerce Multi-channel Customer Retention 199

Kissmetrics

SEPTEMBER 8, 2020

Statista says 52 percent of global internet traffic is mobile. A third of all mobile searches on Google are local. Microsoft says the same thing — 53 percent of mobile searches on Bing have local intent. . Then we see data showing that local searches are growing 50 percent faster than mobile search. and local SEO.

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SEO Multi-channel Mobile Information 271

Wiser

JANUARY 8, 2025

As soon as the rep enters the store, they use a mobile app to capture the current shelf arrangement. Enhanced Customer Satisfaction: Increase in customer retention rates by 5-10% and potential improvement in brand loyalty scores.

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Retail Customer Retention Improvements POS 78

Kissmetrics

MARCH 22, 2018

Whether it’s renting a booth at a local fair or event or even creating a mobile trailer to determine the best location for your next (or first!) They may provide same day shipping and low costs, but they don’t provide the customer experience that’s only increasing in importance for today’s consumer. Image Source.

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Customer Experience Customer Shipping Costs Gifts 279

SellBrite

JUNE 7, 2017

Savvy business owners know that customer retention is worth its weight in gold. The numbers say it all: it costs five times more to bring in a new customer than it does to maintain a current one and the odds of making a sale to a current customer are 60-70 percent compared to only a 5-20 percent chance of selling to a new lead.

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Customer Loyalty Social Media Customer Customer Retention 167

RTP blog

AUGUST 30, 2019

These key benefits of individualizing the beauty customer experience include: Increased customer retention : Personalizing the beauty customer experience helps position you as an expert in beauty in the eyes of your consumers, a trusted partner who understands their needs. With high margins comes elevated competition.

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Customer Retention Department Stores Customer Experience Fashion 150

Digital Doughnut

APRIL 13, 2022

As a business owner, you might assume that owning a mobile app is solely for big brands, or that owning a mobile app for your business will cost you a fortune. On the contrary, it is quite easy to own a mobile app for your business. Find out more about the advantages a mobile app gives your business over your competitors.

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Mobile Customer Retention Customer Data Other 60

Kissmetrics

JUNE 29, 2021

Without a customer, you don’t have a business. Without consistent customers , you don’t have a stable business. A little caveat here is businesses should also focus on customer retention , which is different from an acquisition. One of the best ways to get more customers is to have your customers get them for you.

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Customer Social Media eCommerce Customer Retention 276

Retail TouchPoints

SEPTEMBER 21, 2021

Leslie Hand, GVP of IDC Retail Insights, discusses the new parameters of the customer experience: “Think about the enhanced customer experience through one-to-one mobile and one-to-many streaming content personalization capabilities — we’re starting to see that pop up. Put Away the Crystal Ball, Retail’s Future is Clear.

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Payments Payment Services Customer Experience Social Media 272

Retail TouchPoints

DECEMBER 20, 2021

By continuing to sell its solutions to other brands and businesses, Mavely will be able to “stay at the forefront of mobile social commerce needs and provide best-in-class solutions, features and insight that will be incorporated into the Nu Skin digital tools,” Smith explained. the strategic investment arm of Nu Skin Enterprises.

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Social Media Customer Retention Technology B2C 264

Retail TouchPoints

MAY 8, 2024

But there’s also the elephant in the room, which is that traffic continues to shift to mobile and those experiences are less likely to convert. Mobile delivered 77% of traffic, but only 56% of revenue. Digital marketers must optimize the journey — which is increasingly mobile — not just the screen.

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Merchant Services eCommerce Channel Mobile 277

Omnisend

APRIL 20, 2021

As a business owner, when you are struggling to obtain new customers, having an online presence is not a choice. This is where mobile commerce (or m-commerce) helps in aligning you and your customers in a single frame. What Is Mobile Commerce? hours have been spent on mobile apps per day. In fact, 55.4%

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Mobile Payment Services Omnichannel Social Media 78