Optimizely

AUGUST 7, 2018

The customer lifecycle is as varied and multifaceted as your customers themselves. Customers take a multi-step journey as they move from a brand new buyer to — hopefully — a loyal customer. It really all comes down to: Are they a long-term loyal customer? Or a brand new customer?

Marketing 199

Marketing eCommerce Multi-channel Customer Retention 199

RTP blog

JANUARY 9, 2019

However, the word still conveys an important truth: retailers must take every action possible to maximize customer engagement opportunities across both traditional and emerging channels. It’s definitely about time the vast majority of retailers were focused on the customer, with data as a backup.

Omnichannel 150

Omnichannel Multi-channel Channel eCommerce 150

BigCommerce

AUGUST 8, 2017

Most channels require significant lead time to yield an ROI (ex. Some channels yield quick results but not day in and day out (ex. And some channels are consistent but time consuming to dial in (ex. For modern ecommerce sites, the ability to immediately and consistently bring in new customers is a HUGE deal.

Social Media 420

Social Media Shipping Costs Multi-channel B2B 420

Kissmetrics

JULY 18, 2017

Multi-Channel Expansion. But scaling to multiple channels takes some finesse and strategy. Getting a handle on one channel can be difficult enough. Here are the four biggies to consider when you want to expand to multi-channels: 1. Do you have the manpower for customer service? Here’s how.

Blog 205

Blog Clothing Multi-channel Shipping Costs 205

Kissmetrics

SEPTEMBER 8, 2020

If you’re running a restaurant, for example, you may want to pay attention to your customer acquisition costs, repeat visits, customer retention, and the offers that brought customers back. DMA excels at handling large, multi-national accounts for established medium-sized or blue-chip clients.

SEO 271

SEO Multi-channel Mobile Information 271

GetElastic

APRIL 28, 2016

Extreme personalization, sometimes referred to as marketing to a customer segment of one, is the holy grail of the multi-channel world. Extreme personalization comes down to one simple reality: customers expect your company to know who they are — no matter what method or touchpoint they are using. Year after year.

Multi-channel 113

Multi-channel Online Catalogues eCommerce eCommerce Platforms 113

Retail TouchPoints

MARCH 30, 2023

Commerce [functionalities] used to be expensive to deploy and hard to maintain, but now you have multi-tenant SaaS MACH-based commerce vendors, so it makes much more sense to pay a nominal fee to use, for example, our shopping cart versus building something and maintaining that. View the session on demand.

POS 298

POS Omnichannel Webinar Point of Sale 298

ROI Revolution

MAY 6, 2021

To make the customer journey between all of these channels seamless, retail leaders are making sure a holistic omnichannel strategy is a part of their digital transformation. To make this a reality, focus on four main pillars: sales channels, marketing and advertising, operations, and fulfillment.

Omnichannel 135

Omnichannel Merchant Services Social Media Payment Services 135

lateshipment

APRIL 26, 2022

Provide multi-channel customer support. Whether your employees are attending to the customers or a chatbot – either way, the customer should have a good e-commerce shipping experience. And one of the ways to do that is to have a multi-channel approach.

eCommerce 130

eCommerce Shipping Costs Shipping Multi-channel 130

GetElastic

OCTOBER 22, 2019

Customer service is more than a compliant department – it’s the act of providing assistance to the customer before, during and after a purchase. Its widely accepted that customer retention is cheaper to customer acquisition. Passive Communication: Many websites run through passive channels. Ecommerce.

Live Chat 114

Live Chat eCommerce Customer Retention Multi-channel 114

Omnisend

JANUARY 8, 2024

Reading Time: 8 minutes A common misconception about repeat customers is that they only respond to crazy discounts. While providing discounts is an effective strategy to encourage returning customers, it’s neither the only nor the best way. Returning customers also benefit your reputation, strengthening your market position.

Customer 89

Customer Customer Retention Social Media X-cart 89

Ecommerce Platforms

OCTOBER 5, 2018

It does not access it’s POS (point of sale) or multi-store back office. All three are required for omnichannel retail where orders, inventory and fulfillment must be managed across multiple channels and locations. This is why W3bstore created a new platform from scratch, architected for this new way of serving customers.

eCommerce Platforms 91

eCommerce Platforms Omnichannel Merchant Services Payment Services 91

GetElastic

JULY 22, 2022

The numbers (from the mouths of actual shoppers) help tell the story: Purchase frequency is 250% higher on omnichannel vs. single channel, and the average order value is 13% higher for omnichannel vs. single channel. Customer retention rates are 90% higher on omnichannel vs. single channel. Source: Clout Brands.

Omnichannel 148

Omnichannel Outdoor Multi-channel Toys 148

Algopix

APRIL 14, 2024

Ryan Flannagan – Nuanced Media Ryan Flannagan at Nuanced Media is distinguished for his deep understanding of multi-channel eCommerce strategies. By following them, you can gain access to expert insights and advice that might not be readily available through conventional channels. LinkedIn 2. LinkedIn 11. LinkedIn 20.

eCommerce Marketing 113

eCommerce Marketing eCommerce Marketing Toys 113

RETAIL MANAGEMENT SOFTWARE

FEBRUARY 10, 2022

Multi-channel retailing helps ensure retailers reach your audience wherever they are on their buyer’s journey, as well as their device preferences. With a point of sale system, you can reach new & existing customers anytime and anywhere, and your customers won’t have to wait in line to check out.

POS 98

POS Point of Sale Customer Retention Multi-channel 98

GetElastic

NOVEMBER 29, 2022

The numbers (from the mouths of actual shoppers) help tell the story: Purchase frequency is 250% higher on omnichannel vs. single channel, and the average order value is 13% higher for omnichannel vs. single channel. Customer retention rates are 90% higher on omnichannel vs. single channel. Source: Clout Brands.

Omnichannel 147

Omnichannel Multi-channel Payment Services Outdoor 147

Ecommerce Platforms

SEPTEMBER 30, 2019

Each channel possibly had its own distinct campaign, complete with independent variables and different sets of customers. The only problem, however, is this – the channels are disconnected and each one tends to operate independently. It allows users to send automated personalized messages through its engagement channels.

Omnichannel 165

Omnichannel Shopify Marketing Multichannel 165

SellBrite

SEPTEMBER 21, 2017

These are tricks of the trade that can fly under the radar but when used consistently, they help you achieve higher sales and stronger customer retention. Not all acquisition channels are created equal. Everyone knows multi-channel selling increases your customer reach. What actions do they take?

eCommerce 103

eCommerce Marketing Multi-channel Customer Retention 103

Smile.io

MAY 4, 2022

Use this as an opportunity to turn that customer into a repeat buyer. Reebok Post Purchase Email Email is an effective channel for earning repeat business. By offering a generous discount after a purchase, this entices the customer to return again to redeem their code. Offer multi-channel support.

eCommerce Marketing 87

eCommerce Marketing eCommerce Marketing Customer Retention 87

SellBrite

JANUARY 5, 2021

Customers who are happy with your service can directly affect your profit margins, as research from Bain & Company shows. Their study found that a 5% increase in customer retention correlates with at least a 25% increase in profit. Leverage eBay Feedback to sell more in the marketplace.

Payment Services 167

Payment Services Shipping Costs Shipping Improvements 167

Sailthru

MAY 9, 2018

Some of these barriers are relatively easy to dismantle–if publishers can leverage the immense value of cross-channel personalization, like many Sailthru customers have done. Readers live in a multi-channel world. Lack of cross-channel reader experience is the top barrier, according to 45% of media executives.

Multi-channel 60

Multi-channel Customer Retention Channel Customer Loyalty 60

Fabric

DECEMBER 22, 2023

With the hustle and bustle of the Cyber 5 shopping season still fresh in retailers’ mind, and as we enter the home stretch of this holiday season, it’s important to take a moment to reflect on what worked and what still needs improvement for the overall customer shopping experience. million people visiting physical retail locations and 134.2

Merchant Services 130

Merchant Services Shipping Costs eCommerce Retail 130

Ecommerce Platforms

MARCH 15, 2021

It's designed to help ecommerce brands utilize historical data to retain customers and grow sustainably. Metrilo operates with the understanding that customer retention using their methods (more on this in a sec) boasts lower acquisition costs and better profit margins. Social channels. Revenue generated by coupons.

Payment Services 138

Payment Services Merchant Services Live Chat eCommerce Analytics 138

FastSpring

JANUARY 29, 2020

Multi-channel selling is a must. Multi-channel selling is a must. With more consumers choosing to conduct their shopping directly from their mobile devices, mobile isn’t a channel your business can afford to ignore. Increasing customer retention through hassle-free billing. billion in sales.

Payment Services 75

Payment Services Merchant Services Payments eCommerce 75

Lemonstand

JUNE 22, 2017

Integrated Marketing Channels. Integrating your marketing channels is crucial to building a lasting relationship with your customers and there’s a number of ways to do this. For starters, include social sharing links so products can be shared through a customer’s personal channels. Multi-Step Navigation Checkout.

eCommerce 80

eCommerce Multi-channel Shopping Carts Customer Retention 80

ChannelSale

APRIL 18, 2018

Because even with all your social reach attempts and customer retention strategy, a large part of your online sales will come from search engine. So, if you’re looking to rank your products high on the likes of Amazon, eBay, Walmart, Sears, Jet.com, Google Shopping and other online channels, it won’t come easy to you.

Shipping Costs 66

Shipping Costs Multi-channel eCommerce eCommerce Software 66

Smile.io

FEBRUARY 12, 2024

  Email marketing has the potential to foster the customer journey and build rapport like no other marketing endeavor can. Email marketing surpasses all other marketing channels in driving purchases. Let’s explore five steps for using email to nurture interest and win customer loyalty.  

eCommerce 93

eCommerce Marketing Customer Loyalty Multi-channel 93

ChannelSale

OCTOBER 16, 2017

No wonder, while newbies buy into the hype of popular marketplaces, smart sellers go for channels like Sears that are often underrated. Every big thing once started small; so take marginal profit with cheap price until you have managed to acquire a decent number of customers. Integrate with other channels.

Comparison Shopping 49

Comparison Shopping Multi-channel Magento eCommerce 49

Kibo

OCTOBER 18, 2021

Every retailer wants their customers to have the best possible customer experience with their brand, and a disappointing CX is now a major turn-off for consumers. But what’s the best way to achieve it in a highly competitive, multi-channel world? . Firstly, customers are prepared to pay more for a great experience.

Customer Experience 62

Customer Experience eCommerce Customer Multi-channel 62

FastSpring

JANUARY 25, 2019

Multi-channel selling is a must. With more consumers choosing to conduct their shopping directly from their mobile devices, mobile isn’t a channel your business can afford to ignore. Opening up additional customers segments who may have initially been hesitant to subscribe because of high upfront investment.

Payment Services 68

Payment Services Merchant Services Payments eCommerce 68

Email Audience

SEPTEMBER 30, 2024

Use Multi-Channel Campaigns for a Consistent Experience ActiveCampaign Today’s consumers interact with brands across multiple platforms — email, social media, SMS, websites, and more. To keep your brand top of mind, engage your audience on multiple channels. A good marketing automation tool lets you run multi-channel campaigns.

Marketing 52

Marketing Social Media Customer Retention Multi-channel 52

ChannelSale

OCTOBER 14, 2017

How your strategies are working, where you need to improve, how your potential customers acting—these are crucial questions whose answer you will get only from analytic tools. Signup to multi-channel e-commerce platform. Yes, don’t coldly treat them as customers who are good only if they are paying and have made their purchase.

Comparison Shopping 45

Comparison Shopping eCommerce Customer Retention eCommerce Platforms 45

ChannelAdvisor

MAY 16, 2018

Digital Touchpoint #2: Channel Diversification. Expand to new sales channels. From eBay to Walmart to Google Shopping, plus dozens of other channels, scaling to new marketplaces and platforms helps ensure your products stay in front of purchase-ready consumers. Optimize product content across channels. But not Eric.

Consumer 78

Consumer Social Media Multi-channel Gifts 78

OrderDynamics

DECEMBER 27, 2018

A Thankful Consumer Equals a Full Cart: Why Consumers And Retailers Are Thankful For Omni-Channel. Whether you call it omni-channel, unified commerce or multi-channel, one thing is clear: the ability to provide a seamless, consistent retail experience across channels is something to be thankful for.

Channel 52

Channel Consumer Shipping Costs Multi-channel 52

ChannelSale

MARCH 20, 2018

To help yourself here, you can avail the power of multi-channel selling solutions like ChannelSale to bring ease and efficiency to the backend activities of your store(s). This is how you trigger word-of-mouth marketing and improve customer retention. Don’t ask “how to sell more today”.

Beauty and Health 74

Beauty and Health Accessories Electronics Multi-channel 74

Ecommerce Platforms

JANUARY 5, 2021

With over 2,000 customers and an astounding over 100% customer retention rate, it's safe to say SALESmanago has more than made a name for itself. From there, SALESmanago can deliver personalized comms throughout the customer lifecycle using a variety of marketing and sales channels, including: Email. Your website.

Live Chat 104

Live Chat Social Media Magento Customer Data 104

365 Retail

JUNE 20, 2024

This includes firewalls, encryption, and multi-factor authentication. IT support enhances customer service by ensuring that the systems and technologies that facilitate customer interactions are always functioning optimally. Maintaining Communication Channels Effective communication is vital for excellent customer service.

Multi-channel 52

Multi-channel eCommerce Platforms Technology Operations 52