SellBrite

SEPTEMBER 5, 2020

Omnichannel marketing strategies for your business involve having and maintaining a presence across several online and offline channels in order to offer a unified experience for customers. Studies have shown that customers exposed to three or more marketing channels are 250% more likely to purchase from a brand.

Omnichannel 107

Omnichannel eCommerce Marketing Social Media 107

Retail TouchPoints

MARCH 30, 2023

The webinar series, now available on demand, included case studies from retailers Sweaty Betty and SiteOne that highlighted composable commerce’s flexibility and positive impact on site performance, as well as information on how ChatGPT offers personalization capabilities at scale that had previously not been possible.

POS 298

POS Omnichannel Webinar Point of Sale 298

GetElastic

JULY 22, 2019

An omnichannel approach can help retail-based retailers in a number of ways. Studies show that businesses who adopt this approach have customer retention rates 91 percent higher than competitors who do not. The main concept behind omnichannel commerce is providing consumers with a seamless retail experience.

Omnichannel 161

Omnichannel Fulfillment Social Media Clothing 161

Omnisend

FEBRUARY 16, 2021

The initial purpose of gamification is to provide a memorable experience that makes an appealing connection with customers, rather than increasing sales directly. However, positive feelings help the brand stay on top of customers’ minds, leading to increased customer retention, and additional sales.

Marketing 179

Marketing eCommerce Gifts Games 179

Retail TouchPoints

NOVEMBER 30, 2023

The innate connections we have with food and beverage brands, especially those we have grown up with, create a built-in opportunity for companies like PepsiCo to drive customer retention and loyalty.

Food and Beverages 304

Food and Beverages Games Consumer Customer Retention 304

Smile.io

JANUARY 27, 2022

Member-only experiences Nike’s Membership loyalty program has always focused on delighting their customers through highly targeted experiential rewards—like exclusive training sessions, advice from world-renowned athletes, and discussions on purchase decisions and training best practices from Nike’s experts.

Sporting Goods 94

Sporting Goods Customer Loyalty Customer Events 94

Omnisend

NOVEMBER 5, 2020

As such, if you’re not already using WooCommerce marketing automation to facilitate omnichannel marketing, you need to start now — it’s a game-changer. Omnichannel communication empowers you to connect with customers in ways (and times) that are more likely to prompt engagement. Get My Copy.

WooCommerce 148

WooCommerce Marketing Omnichannel Channel 148

Retail TouchPoints

SEPTEMBER 21, 2021

Leslie Hand, GVP of IDC Retail Insights, discusses the new parameters of the customer experience: “Think about the enhanced customer experience through one-to-one mobile and one-to-many streaming content personalization capabilities — we’re starting to see that pop up. You want to customer service the heck out of your customers.

Payments 272

Payments Payment Services Customer Experience Social Media 272

lateshipment

APRIL 6, 2023

In order to provide a seamless and engaging consumer experience across all touchpoints, including mobile commerce, beacon technology, and CTV advertising, the future of commerce must be fully omnichannel. Providing a consolidated platform for customer assistance that integrates channels.

eCommerce 130

eCommerce Customer Payment Services Shipping Costs 130

Kibo

MAY 14, 2014

5 Tips for Improving Your Omnichannel Customer Experience Technology is rapidly changing the way we connect with the world, including how we shop for the products we want. Little more than a decade ago, a smiling sales associate and a 1-800 support number were enough to ensure a great customer experience.

Customer Experience 62

Customer Experience Omnichannel Improvements Customer 62

GetElastic

SEPTEMBER 15, 2021

Customer Loyalty Programs: Almost all B2B marketers strive to find a balance between acquiring new customers and retaining existing customers. However, data shows that: 33% of marketers plan to increase spending on customer acquisition, versus only 18% on customer retention. Improved brand reputation.

B2B 146

B2B eCommerce Customer SEO 146

Wiser

SEPTEMBER 20, 2022

According to a study done by Salesforce , 84 percent of consumers say that customer experience is just as important as a company’s products and services. In fact, customer experience is one of the biggest factors that retailers have to consider. Some benefits of this include: Improved customer retention and loyalty.

Customer Experience 148

Customer Experience Improvements Customer Retail 148

Omnisend

MAY 12, 2021

Let’s explore each stage individually, as well as how merchants can strive to increase customer engagement and conversion rates during them. Regardless of where the customer is during the customer lifecycle, omnichannel and automated marketing can improve the experience and the journey. Evaluation.

Customer 97

Customer Merchant Services Omnichannel Social Media 97

Omnisend

JANUARY 8, 2024

Reading Time: 8 minutes A common misconception about repeat customers is that they only respond to crazy discounts. While providing discounts is an effective strategy to encourage returning customers, it’s neither the only nor the best way. Returning customers also benefit your reputation, strengthening your market position.

Customer 88

Customer Customer Retention Social Media X-cart 88

Kissmetrics

AUGUST 16, 2021

After selling to a customer, the sales team also has the responsibility of initiating a great customer experience that leads to a high rate of customer retention. Retaining the customer is important if the business wants to thrive. Share your case studies, questions, or opinions.

Webinar 349

Webinar Social Media Blog Books 349

GetElastic

APRIL 28, 2022

Omnichannel Shopping Leading to Better Customer Retention. According to Omnisend , “customer retention rates are 90% higher for omnichannel versus single channel.” An omnichannel approach to eCommerce is being adopted by companies to make the customer experience more convenient.

Payment Services 78

Payment Services eCommerce Customer Retention Demo 78

Omnisend

MAY 30, 2021

Omnisend’s studies have revealed that custom automation can yield incredibly high open and click-through rates. In fact, our own studies have shown an overall increase in open rates, click rates, and even conversion rates. And how does it improve customer engagement? What is Behavioral Segmentation?

Customer 114

Customer Merchant Services Subscription Omnichannel 114

Omnisend

APRIL 27, 2021

However, with Generation Z becoming the dominant customer base, industries are modifying their practices. Studies have shown that ethical and sustainable practices are becoming more prevalent. One study showed that athleisure is fast becoming the top American shoe market through 2021. Omnichannel Fashion Ecommerce.

eCommerce 78

eCommerce Fashion Apparel Shopify 78

Smile.io

NOVEMBER 10, 2021

Benefits of customer analytics Through predictive analysis drawn from data of interaction and transaction behaviors, customer analytics can help reduce customer churn and increase loyalty. There are a few other reasons why customer analytics is important, let’s take a look.

Customer 85

Customer Customer Retention Customer Experience Customer Data 85

lateshipment

NOVEMBER 26, 2023

Enter “Brand BFF” or repeat customer, a win-win situation for your customers and your business. Why Focus on Customer Retention? To give you a little motivation, here are some of the benefits that you can stand to gain by increasing your customer retention rates.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

RetailMinded

FEBRUARY 8, 2023

Employee retention is too often under rated but since the pandemic, it’s become a top concern for retailers and certainly one that both automation and technology in general can help ease. Another concern for merchants is customer retention because – let’s face it – the retail landscape is competitive.

Technology 98

Technology Merchant Services Retail Shipping Costs 98

Omnisend

MAY 18, 2021

In fact, according to an in-depth study by the National Retail Federation, 2019 experienced a 700% increase in the purchase of CBD-based products. This should also be assisted by a strong omnichannel strategy. Appeal to your customers and ensure a high customer retention rate by utilizing marketing automation.

eCommerce 78

eCommerce Marketing Food and Beverages eCommerce Platforms 78

Ecommerce Platforms

NOVEMBER 11, 2019

You want to maintain a customer base that doesn't miss out on all their scheduled recurring payments. . So having a paid program that’s up and running isn’t enough input that’ll make your customers not to look at the other side. Think of it this way: You own a brand that’s closely linked to a particular customer base.

Customer Loyalty 143

Customer Loyalty Customer Merchant Services eCommerce 143

Omnisend

JUNE 15, 2023

Omnisend provides great features for abandoned cart recovery, including: Cart tracking Automated emails Advanced segmentation Omnichannel campaigns A/B testing Analytics Syncing data between your WooCommerce store and the Omnisend platform is also very easy. These plugins can help you gain deeper insights into customer behavior.

WooCommerce 88

WooCommerce Shopping Carts Customer Retention Omnichannel 88

Sailthru

APRIL 27, 2023

In addition to lost revenue and diminished customer satisfaction, bad data can cripple an IT department and negatively impact your sales teams. Third-party data can be inaccurate and alter customer profiling data. And more importantly, clean data leads to better outcomes that improve KPIs and customer relationships.

Customer Retention 78

Customer Retention Omnichannel Improvements Customer Data 78

Omnisend

OCTOBER 30, 2020

Whatever the customer’s reasoning, there’s a way to pick up those potential lost customers: abandoned cart emails. Extensive studies on abandoned cart emails show that their average conversion rate is just over 18%—Omnisend customers average 25% (impressive, right?).

WooCommerce 151

WooCommerce Marketing Recommendation Social Media 151

Sailthru

JUNE 12, 2018

Why are only 20% of customers – and often, far fewer – the ones who generate the revenue? We asked 300 retail and media executives a variation on this question in a study conducted with Forbes Insights. Our goal was to discover how they approach customer retention and how they leverage it throughout their enterprises.

Customer 60

Customer Customer Retention Omnichannel Technology 60

Fabric

MARCH 14, 2023

Throw in soaring customer acquisition costs , high cart abandonment rates , and declining customer retention rates , and you start to see why the fashion retail sector is such a competitive and unforgiving industry.

Apparel 130

Apparel Fashion Shipping Costs Merchant Services 130

Korona

FEBRUARY 9, 2023

Implement Loyalty Programs Retaining an existing customer costs up to five times less than gaining a new one. A good customer retention program can generate significant gains in recurring revenue for your company by improving the return on your marketing and sales budget. Assortment and bundle selling 2.

Improvements 98

Improvements Payment Services POS Payments 98

365 Retail

OCTOBER 20, 2022

Thanks to inflation and soaring energy prices, a recent Quantum Metric study finds that many Brits are planning to slash their holiday spending by more than half – spending less than £500 this year. . This is zero-party data, and is the path this holiday season to increased revenue and customer retention. .

Retail 52

Retail Omnichannel Customer Retention Channel 52

365 Retail

AUGUST 17, 2022

What do they study? This year, getting a personalised omnichannel experience right is the path to increased revenue in customer retention in a saturated back-to-school market. Progressive profiling allows marketers to ask the next best question to expand their knowledge of an individual. What are the children’s ages?

White Paper 59

White Paper Retail Payment Services Payments 59

Omnisend

JUNE 15, 2021

Doing so creates a lifelong customer that engages with and purchases from you over and over again. This is the role that customer lifecycle management plays in ecommerce—creating brand loyalty while establishing and skyrocketing customer retention. Retention marketing is useful during each stage of the lifecycle.

Merchant Services 78

Merchant Services Marketing Customer eCommerce 78

ViiBE Blog - Retail

JANUARY 15, 2021

Co-browsing becomes a powerful customer support tool that boosts performance metrics significantly when coupled with omnichannel tools such as video assistance. Safety is a key metric when considering customer satisfaction. Enhanced customer engagement: Integration with omnichannel. Co-browsing ensures safety.

Omnichannel 52

Omnichannel Live Chat Comparison Shopping X-cart 52

ViiBE Blog - Retail

JANUARY 15, 2021

Co-browsing becomes a powerful customer support tool that boosts performance metrics significantly when coupled with omnichannel tools such as video assistance. Safety is a key metric when considering customer satisfaction. Enhanced customer engagement: Integration with omnichannel. Co-browsing ensures safety.

Omnichannel 52

Omnichannel Live Chat Comparison Shopping X-cart 52

Smile.io

FEBRUARY 2, 2024

The sample size includes 139 million orders analyzed for this study.  Mike Rossi 2023 Customer loyalty data snapshot  The study examines key retention metrics year over year by industry and merchant size based on average monthly order count. We studied Smile Rewards’ top 6 industries by annual revenue.

Customer Loyalty 101

Customer Loyalty eCommerce Customer Merchant Services 101

OrderDynamics

DECEMBER 27, 2018

Harvard Business Review demonstrates the benefits of omni-channel for both retailers and customers with a recent study. Our findings showed that omnichannel customers loved using the retailer’s touchpoints, in all sorts of combinations and places. YOY increase in annual revenue, a 7.5%

Channel 52

Channel Consumer Shipping Costs Multi-channel 52

Smile.io

JUNE 5, 2024

The sole purpose of a loyalty program is to turn one-time customers into repeat customers and build a loyal following. Shopify Plus brands utilize loyalty programs to increase repeat purchase rates and boost customer retention. Check out the full case study.  See the full case study here. rewards code).

Shopify 53

Shopify Customer Loyalty Merchant Services Customer Retention 53