Retail TouchPoints

MARCH 13, 2024

The trend of a cautious yet resilient consumer has continued into the early stages of 2024, with high-ticket luxury and department store industries underperforming sectors that sell necessities — online retail, discount/club, automotive and grocery. Where else are my customers shopping? How can I adjust my strategy to compete?

Multi-channel 264

Multi-channel Payment Services Consumer Automotive 264

Retail TouchPoints

FEBRUARY 2, 2021

Retailers had no options this year other than to throw their full weight behind digital sales, and it paid off. Alongside this steep uptick in online sales is the rise of a familiar mobile communications platform: WhatsApp.

Mobile 223

Mobile Customer Retention Games Omnichannel 223

BigCommerce

APRIL 18, 2018

Online retailers can take this to the next level by diving into rich user data that lets ecommerce businesses track more advanced KPIs at a behavioral level. For example, transactions are expected to be made by the highest engaging customers and visitors to your site. A repeat customer can provide a ton of value to a business.

Download 418

Download eCommerce Social Media Shopping Carts 418

Retail TouchPoints

SEPTEMBER 21, 2023

While AI presents vast possibilities to enrich this journey, it also ushers in significant challenges that could negatively impact customer retention and a brand’s bottom line. Why Shoppers Should Care: The Hidden World of Post-Purchase Imagine the moments after you complete an online purchase.

eCommerce 264

eCommerce Customer Loyalty eCommerce Platforms Shipping Costs 264

Groove

JULY 19, 2019

This is where customer loyalty programs come into play. What is a Customer Loyalty App? Customer loyalty apps enable online retailers to reward customers based on predetermined criteria. These programs are designed to encourage repeat purchases, increase customer satisfaction and lifetime purchase value.

Recommendation 191

Recommendation eCommerce Customer Loyalty Customer Retention 191

Ecommerce Platforms

MAY 2, 2018

Behind every successful online retail store lies tactical strategies, powerful tools, and dedication. This is a raw podcast created for online retailers by online retailers. If you are selling in the online world, but feel stuck, the Ecommerce Momentum podcast is the place for you. Ecommerce Podcast.

eCommerce 187

eCommerce Small Business Retail Online Retail eCommerce Marketing 187

Optimizely

JULY 31, 2018

This interview-based show spends each episode picking the brain of a marketing expert on a variety of topics, including SEO, pricing strategies, and customer retention. Where to start: How to Attract Customers and Keep Them Forever — Customer loyalty and customer retention go hand-in-hand.

eCommerce 223

eCommerce Shopify SEO Customer Retention 223

lateshipment

APRIL 1, 2020

Shipping is the most important factor in any online shopper’s decision criteria. Providing quick deliveries at the location and time of choice with a variety of payment options is a must in the modern world of online retail. Over 90% of customers read reviews before making an online purchase.

Improvements 225

Improvements Customer Payment Services Shipping Costs 225

Kissmetrics

APRIL 30, 2021

Loyal, repeat customers are worth 10x more than their first purchase. Increase your customer retention rate by 5 percent , and you can increase your profits by 25 percent. Encourage your customers to spend a minimum amount by offering a discount. It encourages customers to spend more to meet the requirement.

Shipping Costs 278

Shipping Costs Shipping eCommerce Definition 278

Omnisend

MAY 24, 2021

Today, customer analytics comes in the form of software, which ecommerce retailers and marketers can use to automatically capture customer data in real-time. With your customer data intelligently organized into intuitive segments, your messaging is always going to be relevant, personal, and timely.

Customer 134

Customer Customer Data Customer Retention Omnichannel 134

Omnisend

JANUARY 8, 2024

Reading Time: 8 minutes A common misconception about repeat customers is that they only respond to crazy discounts. While providing discounts is an effective strategy to encourage returning customers, it’s neither the only nor the best way. Returning customers also benefit your reputation, strengthening your market position.

Customer 89

Customer Customer Retention Social Media X-cart 89

GetElastic

SEPTEMBER 2, 2019

From sending notifications in preferred time-slot to recommending products based on preferences and browsing behaviour to sending promotional offers suited to individual preferences, in numerous ways IoT device ecosystem in the context of ecommerce can improve customer experience. How is IoT impacting ecommerce?

Payments 153

Payments Payment Services eCommerce Supplies 153

365 Retail

AUGUST 2, 2021

As eCommerce demand grew exponentially in 2020—with online sales in the UK growing by 46% ; the largest increase in more than a decade — so too did consumer demand for slick, seamless and personalised online shopping journeys.

Customer Retention 111

Customer Retention Arts eCommerce Operations 111

lateshipment

FEBRUARY 14, 2020

Most eCommerce retail businesses leave no stone unturned to provide shoppers a stellar shopping experience until checkout. In a typical online retail transaction, the customer adds the item they wish to buy to their shopping cart. Improve Customer Retention and Customer Lifetime Value (CLV).

Customer Experience 260

Customer Experience Management Shipping Costs Customer 260

Omnisend

DECEMBER 15, 2020

Proper implementation of an omnichannel customer support strategy has a significant impact on a company’s revenue and can bring with it other benefits and advantages, including: Faster resolution of customer cases. Reducing agents’ time handling customer requests. Higher customer satisfaction rates.

Omnichannel 148

Omnichannel Live Chat Customer Social Media 148

Retail TouchPoints

SEPTEMBER 21, 2021

Jennifer Ives, SVP of Global Partnerships for 3Pillar Global, discusses why strong customer retention is the basis for successful customer acquisition: “COVID created a retention need for retailers, and customer service is key. You want to customer service the heck out of your customers.

Payments 272

Payments Payment Services Customer Experience Social Media 272

Ecommerce Platforms

NOVEMBER 11, 2019

Put differently, an ecommerce retailer needs customers to hit the checkout button over and over again. . It precisely works for both brick and mortar stores, and online retailers in a pretty much incisive way. . Keeping your customers constantly motivated is one essential move a seller needs to put careful thought into.

Customer Loyalty 143

Customer Loyalty Customer Merchant Services eCommerce 143

UpSellIt

AUGUST 3, 2023

Ecommerce segmentation and personalization are two independent, but complementary strategies used in the field of online retail to enhance customer experience, improve conversion rates, and drive sales. Two of the best ways you can capitalize on this are by leveraging segmentation and personalization.

eCommerce 115

eCommerce Recommendation Accessories Customer Loyalty 115

Kissmetrics

MARCH 23, 2018

online retail sales. Even some of the other biggest retail giants in the world have a tough time competing against Amazon. Amazon has a lot of the same problems that most retailers have when dealing with customer service. And customer experience can play a big role in customer retention and loyalty.

eCommerce 210

eCommerce Shipping Costs Subscription Payment Services 210

GetElastic

APRIL 28, 2022

The world of digital commerce is constantly changing, and with the rapid shift to online retailing as a result of the COVID pandemic, 2022 promises to be no different. With this trend in online shopping, the DTC eCommerce industry will only continue to grow. Omnichannel Shopping Leading to Better Customer Retention.

Payment Services 78

Payment Services eCommerce Customer Retention Demo 78

SellBrite

MAY 6, 2019

Marketers believe that “Visual content is essential for customer retention. Online retailer 6pm sells discounted merchandise through their online store. Because of the image-sharing nature of the platform, it’s easier than ever for online retailers to get exposure and generate more traffic to their site.

eCommerce 153

eCommerce Social Media Information SEO 153

Korona

NOVEMBER 10, 2022

It is much more cost-effective to focus on retention and lifetime value than to try to get new customers to make a purchase. It is five times more expensive to attract a new customer than to retain an existing one. However, by increasing customer retention by 5% , profits can increase by 25-95%.

Shipping Costs 52

Shipping Costs Online Retail Payment Services Merchant Services 52

GetElastic

SEPTEMBER 2, 2019

From sending notifications in preferred time-slot to recommending products based on preferences and browsing behaviour to sending promotional offers suited to individual preferences, in numerous ways IoT device ecosystem in the context of ecommerce can improve customer experience. How is IoT impacting ecommerce?

Payments 113

Payments Payment Services eCommerce Supplies 113

iVend

MARCH 14, 2023

A recent study of what shoppers want from the instore experience + concluded that ‘expectations of the face-to-face experience have been raised over several years in which customers have been pushed further online’. Using mobile POS engages shoppers, and sets a retailer apart from the competition.

POS 98

POS Point of Sale Mobile Payment Services 98

Lemonstand

APRIL 12, 2018

But that’s just the start: It’s now time to convince that customer to return again and again … and again. Customer retention. Indeed, online retail startups are so focused on growth and customer acquisition that customer retention becomes a bit of an afterthought. Why let them get away?

Customer Retention 62

Customer Retention Customer Payment Services Payments 62

Algopix

APRIL 14, 2024

Sofia Giussani – BHFO Sofia Giussani at BHFO leverages her extensive experience in digital marketing to oversee strategies that optimize online sales and customer retention, adapting to the fast-paced fashion sector’s demands. LinkedIn 20. LinkedIn Why Follow Influencers?

eCommerce Marketing 113

eCommerce Marketing eCommerce Marketing Toys 113

Smile.io

MAY 4, 2022

In this article, I lay out 7 strategies that could help you revitalize your online store, engage your customers, and grow your revenue. Turn first-time customers into repeat business Getting that first sale from a customer can be painstaking.

eCommerce Marketing 87

eCommerce Marketing eCommerce Marketing Customer Retention 87

Lemonstand

JUNE 22, 2017

Seamless online shopping experiences are hard to come by. Far too many eCommerce stores are difficult to navigate, and with the competition being no more than a click away, online retailers cannot afford to have poorly-designed sites. The customer can then sign-up on the confirmation page when checkout is complete.

eCommerce 80

eCommerce Multi-channel Shopping Carts Customer Retention 80

Korona

FEBRUARY 9, 2023

If a retailer does not provide this guarantee, consumers become suspicious and avoid purchasing the product. Implement Loyalty Programs Retaining an existing customer costs up to five times less than gaining a new one. What are the key performance indicators of retail? × Get Started with KORONA POS today!

Improvements 98

Improvements Payment Services POS Payments 98

RetailMinded

MARCH 31, 2021

Post-Covid, maximising customer lifetime value is going to become even more essential. Recently, we’ve seen data supporting the value of retention vs. acquisition like improving customer retention 5% increases profits by up to 95%. .

Merchant Services 92

Merchant Services ACH Shipping Costs Fulfillment 92

Inflow Insights

JANUARY 24, 2022

It also focuses on building customer loyalty. Loyal customers decrease the cost of acquiring new customers while increasing the number and value of sales. They’re one of the most investments an online retailer can make, but they’re not always easy to find. How Do Social Media & Customer Loyalty Work?

Social Media 119

Social Media Customer Loyalty Customer Customer Retention 119

SellBrite

SEPTEMBER 27, 2017

For example, if you’re a home goods online retailer, you might want your buyer personas to note if your core customers are home owners or apartment renters. Psychographics are measurements of customers’ habits, attitudes, and interests that help to explain why they might make a purchase. Psychographics.

eCommerce 132

eCommerce Customer Social Media Information 132

Ecommerce Platforms

FEBRUARY 13, 2020

The Shopify app store is a gripping hub full of developers who create and update tools to help sellers boost productivity and enhance the customers' level of engagement. There are tons of categories to choose from such as; Customer retention. Customer support. Upselling & Cross-selling. In-house fulfillment.

Shopify 156

Shopify Merchant Services Payment Services eCommerce 156

MakeWebBetter

JULY 30, 2020

The first rule of the eCommerce business is to adapt to the current happenings of the industry. The world has already declared COVID as a global pandemic. Cities are under lockdown, social distancing is followed, many businesses are shut, outdoor gatherings are prohibited.

eCommerce 183

eCommerce Outdoor Drop Ship Shipping Costs 183

Ecommerce Platforms

OCTOBER 5, 2018

According to a recent survey, large enterprises that have adopted this omnichannel framework continue to attain annual customer retention rates that are 91% higher than their counterparts who don’t. Omnichannel customers have 30% greater lifetime value than other types of shoppers. And you know what? Sounds interesting.

eCommerce Platforms 91

eCommerce Platforms Omnichannel Merchant Services Payment Services 91

lateshipment

FEBRUARY 10, 2021

Mimicking such experiences on your digital store will be key to retaining customers and improving Customer Lifetime Value (CLTV) in the current eCommerce climate. The Big Post-Purchase CX Gap in Online Retail (And What. Businesses get 6-8 touchpoints in the post-purchase to interact with customers and engage with them.

Improvements 130

Improvements Customer eCommerce Shipping Costs 130

lateshipment

FEBRUARY 10, 2021

The post-purchase CX gap (as it is called) is a result of businesses like yours losing control over the experience you provide to your customers after parcels have been handed over to a third-party shipping carrier, who may not share the same level of commitment to a cohesive customer experience. It Really Means to Your Business).

Improvements 130

Improvements Customer Shipping Costs Shipping 130