lateshipment

MAY 21, 2021

Did you know that the average Customer Retention Rate (CRR) is just around 35% for eCommerce businesses. Just take a look at these stats 65% of a company’s business can be credited to existing customers. Companies have to spend 7 times more to get a new customer than to retain an existing one.

Customer Retention 130

Customer Retention eCommerce Customer Social Media 130

BigCommerce

JUNE 13, 2017

When a new potential customer comes to your site, it is better that they come at the recommendation of a friend rather than through an ad. Because social proof is incredibly valuable, and people believe that brands they are recommended to are better than others –– often even if they aren’t.

Shipping Costs 417

Shipping Costs Customer Customer Loyalty Social Media 417

BigCommerce

APRIL 18, 2018

This is where you should be tracking and analyzing metrics related to inbound traffic to your store, email, and social media engagement. According to Bain & Company , a 5% increase in customer retention rate will result in a 25% to 95% increase in profits. A repeat customer can provide a ton of value to a business.

Download 418

Download eCommerce Social Media Shopping Carts 418

BigCommerce

FEBRUARY 1, 2018

Let’s say that you are a solopreneur that has to handle emails from customers, packaging and shipping products, and marketing via your social media networks. Check social media network notifications and post a new update to your social media networks twice a day. Schedule social media.

Social Media 374

Social Media BigCommerce Blog Shipping Costs 374

lateshipment

SEPTEMBER 1, 2023

This is where the efforts taken up by brands to offer a great CX in the order delivery phase differ and have a profound impact on customer retention and revenue growth for businesses. By giving regular feedback, customers now feel heard and will more likely continue their association with your brand.

Customer Retention 130

Customer Retention Payments Payment Services eCommerce 130

lateshipment

MAY 28, 2020

As if this were not bad enough, many such former customers end up posting damaging reviews on social media and forums that deter potential customers from buying from this retailer (could be you!). It costs as much as seven times more to acquire a new customer than to retain an existing one.

Shipping Costs 246

Shipping Costs Customer Retention Shipping Small Business Retail 246

Retail TouchPoints

DECEMBER 20, 2021

Retail TouchPoints (RTP): What role does social media play in Nu Skin’s growth marketing toolkit? The entire journey, from product discovery through to purchasing, relies on word-of-mouth recommendations, so social media is a powerful tool for amplifying the reach of our hundreds of thousands of affiliates around the world.

Social Media 264

Social Media Customer Retention Technology B2C 264

Groove

NOVEMBER 12, 2020

Modern-day businesses will struggle to be successful if they don't understand who their customers are. Understanding your customers and your audience is at the core of inbound marketing , which is the ideology of attracting, engaging and delighting customers. To put it simply, they can't.

Customer Experience 258

Customer Experience Improvements Customer Social Media 258

Kissmetrics

APRIL 21, 2021

While consumers may be able to shop on social media, a website, and a brick-and-mortar store, they can’t move seamlessly between them. Omnichannel e-commerce provides a better customer experience and allows your brand to take advantage of new platforms, increase customer retention rates, and boost sales.

eCommerce Marketing 254

eCommerce Marketing eCommerce Omnichannel Marketing 254

lateshipment

MARCH 7, 2025

Valuable Feedback and Insights Post-purchase engagement provides a great opportunity to gather valuable customer feedback. When you actively seek reviews, ask about their experience, and monitor social media conversations, you gain direct insights into what you’re doing well and where you can improve.

Shipping Costs 130

Shipping Costs Customer Retention Reference eCommerce 130

Retail TouchPoints

JULY 1, 2021

Most traditional forms of marketing, and even social media marketing, are prohibited or severely limited. Without proper and positive advertising and social media marketing campaigns, cannabis will continue to remain on the fringe in a gray area of being tolerated rather than normalized. Why does customer loyalty work?

Customer Loyalty 225

Customer Loyalty Customer Customer Retention X-cart 225

Retail TouchPoints

JULY 10, 2023

Generative AI can dramatically improve customer experiences and drive revenue by helping shoppers find the products that most match attributes of what they’re looking for today, not just what they have purchased in the past. It leverages hyper-localized search combined with millions of product attributes to recommend products.

Merchant Services 279

Merchant Services Shipping Costs Retail Social Media 279

lateshipment

JULY 17, 2020

Running re-targeting ads on social media could do the trick, but if you want to kick things up a notch, here are some techniques and tips to keep in mind. . Why focus on customer retention , and not just increasing the number of new visitors? That’s where re-targeting comes in. Maybe they simply need a reminder.

Customer 237

Customer Shipping Costs eCommerce Customer Retention 237

Kissmetrics

MARCH 29, 2018

However, according to the Adobe Digital Index Report , returning customers make up 40% of revenues whilst representing only 8% of visitors. This tells us there’s a huge opportunity to increase customer retention rates further to support revenue growth. Why would a customer come back? It’s important to set the scene.

Customer Retention 205

Customer Retention Customer eCommerce Merchant Services 205

Retail TouchPoints

AUGUST 15, 2022

Results from Retail TouchPoints’ annual Customer Loyalty and Personalization Benchmark Report reaffirm that retailers are focused on building a strong foundation of first-party data to support their supply chain, in-store services, omnichannel marketing and experiential strategies. .

Customer Loyalty 243

Customer Loyalty Customer Retail Shipping Costs 243

Smile.io

FEBRUARY 24, 2023

As we enter a period of economic uncertainty, one thing will be more important than anything else for small business owners–customer retention. When customers are spending less on discretionary purchases, it’s important to emphasize loyalty. What is customer retention?

Customer Retention 87

Customer Retention Customer Social Media Merchant Services 87

Smile.io

MAY 1, 2023

Customer retention is a key element in making sure your ecommerce business is sustainable and in business for the long term. Without repeat customers, your business won’t have the base it needs to grow. 🛍️ Customer retention is about keeping loyal customers, as opposed to recruiting new ones.

Customer Retention 77

Customer Retention Customer Customer Loyalty Merchant Services 77

BigCommerce

SEPTEMBER 21, 2018

Earn commissions on actions like email sign-ups, social media follows, form submissions, content downloads, etc. After all that, there are some final factors you need to consider when calculating commissions, including customer retention and lifetime value. Know your customer retention rate.

eCommerce 344

eCommerce Customer Retention Payments Management 344

Retail TouchPoints

APRIL 8, 2021

A study found that referral marketing is trusted by 86% of customers, making it the most trusted form of marketing. A consumer is also 50X more likely to buy a product when it is recommended by their close friends and family. Word-of-mouth is a powerful tool that can accelerate your customer acquisition process.

Reference 207

Reference Social Media Recommendation Books 207

Kissmetrics

JANUARY 17, 2022

A popular use for such messaging is product recommendations, like this one from Groupon , which focuses on pampering experiences a customer may appreciate. Product Recommendations. For example, a razor company might see you purchased a razor a few weeks ago and recommend a shaving cream. Better Understand Your Customers.

Marketing 273

Marketing Recommendation Social Media Improvements 273

Omnisend

APRIL 28, 2021

Enter retention marketing—the difference between constantly struggling to attract first-time buyers and comfortably selling to loyal customers. Many will often reference impressive numbers with retention marketing, like how increasing customer retention by 5% leads to a 25% to 95% boost in profits. Post-Purchase.

Marketing 196

Marketing Customer Retention Merchant Services eCommerce 196

Kissmetrics

AUGUST 16, 2021

Marketers, particularly B2C marketers , rely on several channels to drive leads to their businesses and boost their conversion rate: SEO paid ads social media email landing pages. When you have the attention and trust of your attendees, you can recommend a product or service that’ll help them.

Webinar 349

Webinar Social Media Blog Books 349

Retail TouchPoints

JUNE 23, 2022

Among shoppers aged 55 to 64 — a cohort that includes many parents of school-age and college-age kids — only 12% consider personalized recommendations a critical feature of their ecommerce experience. The takeaway here is to know your customer base so you know how much to invest in personalization.

Payment Services 304

Payment Services eCommerce Payments Retail 304

365 Retail

FEBRUARY 9, 2025

Generic experiences can lead to disengagement, while personalised recommendations, exclusive discounts based on shopping habits, and tailored customer service can significantly enhance satisfaction and retention. A synchronised approach strengthens customer engagement and reinforces brand trust.

Customer Loyalty 52

Customer Loyalty Customer Retail Social Media 52

Kissmetrics

JULY 31, 2021

At this early stage, use visually engaging content such as videos, short blog posts, and social media posts to introduce your company and emphasize your brand story. Consider what you can learn from their landing pages, social media channels, and blogs. How are they reeling in potential customers?

Download 361

Download Social Media Subscription Customer 361

Omnisend

SEPTEMBER 29, 2021

One of the best ways to do this is by increasing customer retention rates. In this article, we’re going to discuss the best ways to identify customers that are an immediate ecommerce churn risk. Using churn management strategies you’ll be able to quickly prioritize your marketing efforts toward these high-risk customers.

Customer 148

Customer Customer Retention Social Media Merchant Services 148

Retail TouchPoints

JANUARY 31, 2024

Now Mailchimp has added SMS marketing to our offerings, giving our customers a new channel to drive results through their integrated marketing strategies. Between best-in-class customer service at its cafes in Atlanta and Savannah, Ga.,

Marketing 264

Marketing Customer Retention Shopify Social Media 264

Groove

FEBRUARY 2, 2022

Implementation of customer acquisition strategies costs businesses a lot of time and money. This is due to the fact that acquisition efforts require consistent outreach to potential customers through various outlets such as social media, content, email, paid advertising and more. What Is Customer Retention?

Customer 150

Customer Customer Retention Merchant Services PPC 150

Kissmetrics

APRIL 28, 2021

Humanizing your brand can give you a competitive edge and improve customer retention. It shows you’re taking a customer-centric approach, and you understand your buyers. However, humanizing your brand also builds customer trust, which is vital these days. Then there’s customer retention. Use Social Media.

PPC 195

PPC Customer Retention Social Media Consumer 195

lateshipment

MARCH 15, 2021

As if this were not bad enough, many such former customers end up posting damaging reviews on social media and forums that deter potential customers from buying with you! And if you are planning to just replace one customer with another, you are in for a shock! The Impact of Late Deliveries on Key Metrics.

Shipping Costs 130

Shipping Costs Customer Retention Social Media Shipping 130

Optimizely

JULY 31, 2018

This interview-based show spends each episode picking the brain of a marketing expert on a variety of topics, including SEO, pricing strategies, and customer retention. Where to start: How to Attract Customers and Keep Them Forever — Customer loyalty and customer retention go hand-in-hand. eCommerce Minute.

eCommerce 223

eCommerce Shopify SEO Customer Retention 223

Kissmetrics

JUNE 14, 2017

Your customers are everywhere. They are learning about your products from display ads, researching your brand on social media, and signing up for your email campaigns to get the latest product updates. That’s why it’s important to map out how your business engages with customers across several channels.

Channel 226

Channel Customer Jewelry Customer Data 226

Kissmetrics

SEPTEMBER 23, 2020

After all, it’s mandatory to get an email address for all kinds of things – from opening a bank account to signing up for social media platforms to booking flights online. Approximately 80% of business professionals believe that email marketing can be incredibly useful for increasing customer retention. And that’s not it!

Marketing 310

Marketing Social Media SEO Customer Retention 310

Kissmetrics

OCTOBER 21, 2021

I recommend the SMART method for goal setting. A SMART goal might look like this: “Increase the number of MQL’s in our funnel by 8 percent by the end of Q3 via a targeted social media campaign.”. what the results show worked and what didn’t), and outline recommended next steps (e.g., It’s not enough to create a plan.

Marketing 283

Marketing Customer Retention Social Media Recommendation 283

Omniconvert

JULY 16, 2019

Each episode is an intriguing challenge involving an… The post Kimberly Afonso: Digital Marketing Tactics and Recommendations for E-commerce Businesses appeared first on eCommerce Growth Blog.

eCommerce 109

eCommerce Recommendation Marketing Blog 109

GetElastic

SEPTEMBER 15, 2021

Customer Loyalty Programs: Almost all B2B marketers strive to find a balance between acquiring new customers and retaining existing customers. However, data shows that: 33% of marketers plan to increase spending on customer acquisition, versus only 18% on customer retention.

B2B 146

B2B eCommerce Customer SEO 146

365 Retail

DECEMBER 20, 2023

What is customer retention? Customer retention refers to a company’s capacity to convert purchasers into repeat customers, preventing them from purchasing from a rival. Why is customer retention crucial for businesses?

Customer Retention 52

Customer Retention Customer Customer Loyalty Merchant Services 52