Kissmetrics

AUGUST 6, 2021

It costs 5X less to retain a customer than it does to acquire a new one. That’s why customer retention is crucial to growing your Ecommerce business. What is customer retention? Customer retention is the ability to encourage customers to keep coming back to make purchases.

Customer Retention 302

Customer Retention Customer Payment Services BigCommerce 302

lateshipment

OCTOBER 12, 2023

Here are a few last-minute tips and tricks that can help you with your whole BFCM strategy. Last minute tips and tricks for BFCM 1. Retarget buyers with Banners and pop-ups in session Banners and pop-ups would be something that brands already do when a customer enters the website. We live in a relationship economy.

Shipping Costs 130

Shipping Costs X-cart Shipping eCommerce 130

Smile.io

AUGUST 5, 2024

A loyalty program is a well-structured, customer retention marketing strategy that encourages customers to shop from your store on a long-term basis. Through rewards, discounts, and other incentives, loyalty programs enable you to thank customers for their loyalty and trust in your business. Gamified loyalty program 3.

Customer Retention 46

Customer Retention Shopify Customer Merchant Services 46

Omnisend

MARCH 16, 2021

Have you ever received a product recommendation that just didn’t make sense? In ecommerce, you always want the message you send to be relevant to your customer. 4 Benefits of Personalized Product Recommendations for Ecommerce. Product recommendations are products that appear onsite, in emails, or in other marketing messages.

Recommendation 159

Recommendation Accessories eCommerce Customer 159

Omnisend

APRIL 28, 2021

Enter retention marketing—the difference between constantly struggling to attract first-time buyers and comfortably selling to loyal customers. Many will often reference impressive numbers with retention marketing, like how increasing customer retention by 5% leads to a 25% to 95% boost in profits. Post-Purchase.

Marketing 196

Marketing Customer Retention Merchant Services eCommerce 196

Omnisend

OCTOBER 30, 2020

With that in mind, let’s dig into a few WooCommerce email marketing tips that will start boosting conversions. There are many reasons why customers regularly abandon their digital carts before completing their orders. Automated email funnels are key to transforming potential customers into paying customers.

WooCommerce 151

WooCommerce Marketing Recommendation Social Media 151

Smile.io

SEPTEMBER 17, 2024

Calculating repeat purchase rate  6 tips to get more repeat customers in Shopify How to get started with effective customer retention Getting started with Smile.io If you can get that customer to come back and make a second and third purchase, they have a 49% and 62% chance of making another purchase, respectively.

Shopify 46

Shopify Merchant Services Subscription Customer Retention 46

RetailMinded

FEBRUARY 18, 2023

Did you know that the cost of attracting a new customer is five times more than the cost of retaining the existing one? Because of these exorbitant costs of customer acquisition, businesses are shifting their focus on customer retention to drive repeat purchases among customers. Check out the screenshot below.

Social Media 52

Social Media Customer Retention Subscription Retail 52

Omniconvert

JULY 16, 2019

Our mission is to provide insights and ideas from world-class professionals on the topic of growth and to cut through the noise of so-called marketing tips and tricks, revealing the money-making strategies behind e-commerce.

eCommerce 109

eCommerce Recommendation Marketing Blog 109

Retail TouchPoints

JANUARY 31, 2024

Now Mailchimp has added SMS marketing to our offerings, giving our customers a new channel to drive results through their integrated marketing strategies. Let your tools manage some of the heavy lifting and put your ecommerce data to work to tailor your messaging to drive more repeat business and increase customer retention.

Marketing 247

Marketing Customer Retention Shopify Social Media 247

Smile.io

JANUARY 18, 2022

Order confirmation email with recommended products from Sas Nola. Shipping Confirmation Emails Customers usually get anxious after they purchase a product. This is also an opportunity for you to thank your customers for their purchase and to talk more about your product. Source: Ecom Transactional Emails Swipe File 2.

Shipping Costs 70

Shipping Costs Shipping Merchant Services Customer Retention 70

lateshipment

AUGUST 13, 2021

This gives you little to no control over the quality, which significantly impacts customer loyalty and store reputation Hard to build your brand : When customers receive the product, they only care about the product, and not the shopping experience since you’re just the messenger. 6 top tips to prepare your dropshipping store.

Shipping Costs 130

Shipping Costs Payment Services Shipping Social Media 130

Retail TouchPoints

SEPTEMBER 21, 2023

While AI presents vast possibilities to enrich this journey, it also ushers in significant challenges that could negatively impact customer retention and a brand’s bottom line. Real-time tracking, predictive delivery timelines and tailored post-purchase communications — these are just the tip of the AI iceberg.

eCommerce 261

eCommerce Customer Loyalty eCommerce Platforms Shipping Costs 261

Omnisend

JANUARY 8, 2024

Reading Time: 8 minutes A common misconception about repeat customers is that they only respond to crazy discounts. While providing discounts is an effective strategy to encourage returning customers, it’s neither the only nor the best way. Returning customers also benefit your reputation, strengthening your market position.

Customer 89

Customer Customer Retention Social Media X-cart 89

Omnisend

JANUARY 12, 2021

Why Customer Lifetime Value Matters for Ecommerce. It costs more to acquire new customers than it does to retain existing ones. Customer lifetime value goes beyond shot-in-the-dark customer retention strategies and allows you to identify exactly where you can get more value out of your existing customer relationships.

X-cart 109

X-cart Customer Customer Retention Shipping Costs 109

lateshipment

NOVEMBER 26, 2023

Enter “Brand BFF” or repeat customer, a win-win situation for your customers and your business. Why Focus on Customer Retention? To give you a little motivation, here are some of the benefits that you can stand to gain by increasing your customer retention rates.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

Kissmetrics

FEBRUARY 22, 2021

Customer retention isn’t just another vanity metric. The longer a customer stays with your business, the more revenue they generate. In financial services, a 5 percent increase in retention results in a 25 percent increase in profits. How Establishing an Involvement Level Impacts Customer Retention.

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Customer Retention Document Improvements Information 279

Korona

MARCH 25, 2022

Given that the probability of an existing customer returning to purchase something at your store is 60-70% compared to the 5-20% chance of converting a new customer, it’s no surprise that eCommerce brands are prioritizing customer retention. 7 Ways to Improve Customer Loyalty. Send personalized emails and texts.

Customer Loyalty 98

Customer Loyalty eCommerce Customer Social Media 98

lateshipment

JULY 17, 2020

Running re-targeting ads on social media could do the trick, but if you want to kick things up a notch, here are some techniques and tips to keep in mind. . Why focus on customer retention , and not just increasing the number of new visitors? Product recommendations made fun, by Beardbrand. Think Ahead. Make It Personal.

Customer 237

Customer Shipping Costs eCommerce Customer Retention 237

365 Retail

NOVEMBER 14, 2022

However, if you really want to get ahead of the trend and guarantee a busy retail season, here are some of the top tips to maximise sales: . You must know when to restock and make sure you don’t sell items that aren’t available, after all, astute inventory management drives scalability, profit, and customer retention.

Shipping Costs 57

Shipping Costs Payment Services Merchant Services Order Fulfillment 57

Klaviyo

APRIL 12, 2018

They’re almost always opened, providing an opportunity to set the stage for customer retention and future purchases. In this post, I’m going to go over the benefits of sending a thank you email and ways to optimize them to help you increase customer retention. For ecommerce stores, customer retention is vital.

Customer Retention 100

Customer Retention Recommendation Shipping Customer 100

BigCommerce

SEPTEMBER 21, 2018

We’re on a mission to provide businesses like yours marketing and sales tips, tricks and industry leading knowledge to build the next house-hold name brand. After all that, there are some final factors you need to consider when calculating commissions, including customer retention and lifetime value.

eCommerce 344

eCommerce Customer Retention Payments Management 344

lateshipment

OCTOBER 2, 2024

To help you do that, we’ve come up with this BFCM special where we’ll explore preparation strategies and provide tips for a successful 2024 season, using insights from previous years and evolving trends. Key Preparation Strategies for BFCM 2024 Here are some tips and tricks for you to make the best out of BFCM 2024: 1. We’ve got more.

eCommerce 130

eCommerce Social Media Shipping Costs Home Furnishings 130

iVend

AUGUST 10, 2022

Consumers trust other consumers, even if they don’t know them personally, with 79% of consumers saying they trust online reviews as much as personal recommendations. Retailers need to focus on customer retention, identifying loyal customers, and nurturing them to become brand ambassadors and advocates who lead your retail community.

Retail 98

Retail Customer Retention Social Media Customer Loyalty 98

Kissmetrics

APRIL 21, 2021

Omnichannel e-commerce provides a better customer experience and allows your brand to take advantage of new platforms, increase customer retention rates, and boost sales. Omnichannel E-Commerce Strategies Provide a Better Customer Experience. Increase Customer Retention Rates and Sales.

eCommerce Marketing 254

eCommerce Marketing eCommerce Omnichannel Marketing 254

Kibo

SEPTEMBER 3, 2019

In short, the emphasis is on acquiring new customers. But the benefits to optimizing B2B eCommerce perhaps even more significant for building customer retention – and with self-service becoming increasingly the norm for repeat orders, the ROI can make a powerful case for continued online investment.

B2B 48

B2B Payment Services Payments Customer Retention 48

Smile.io

SEPTEMBER 1, 2023

It’s a good idea to assess your customer churn rate on a semi-regular basis in order to keep your finger on the pulse of how your customers are responding to your retention marketing efforts. With that in mind, we’d recommend measuring this metric on a month-to-month basis. These tips will help increase it.

Customer Retention 80

Customer Retention Mobile Improvements Customer Experience 80

Payoneer

FEBRUARY 22, 2019

While bringing in new customers is important, over 40% of a business’s profits come from existing customers. As a result, customer retention is just as important, if not more so, then acquisition. Put Customer Experience First. That, at the end of the day, is the key to success for any business.

Customer Retention 20

Customer Retention Customer Shipping Costs Social Media 20

Smile.io

MAY 29, 2020

Calculating Repeat Purchase Rate (RPR) The repeat purchase rate is a calculation that shows you the percentage of your current customer base that has purchased at least a second time. This metric is influenced by your customer retention efforts and is a good indicator of the value you are providing your customers.

Improvements 70

Improvements Games Merchant Services Customer Experience 70

Optimizely

JULY 31, 2018

But Andrew Youderian’s podcast delivers on its promise, at least in terms of the actionable tips he provides. Where to start: Using Customer Lifetime Value to Grow Your Business — Andrew looks at how to calculate one of our favorite metrics, then gives tips for putting it to good use. Especially recommended for Shopify users.

eCommerce 223

eCommerce Shopify SEO Customer Retention 223

Kissmetrics

OCTOBER 21, 2021

This in-depth guide provides actionable tips for successfully planning your quarterly ad campaign. I recommend the SMART method for goal setting. The different platforms will have different tips and tricks for budget optimization. what the results show worked and what didn’t), and outline recommended next steps (e.g.,

Customer Retention 283

Customer Retention Marketing Social Media Recommendation 283

Email Audience

SEPTEMBER 30, 2024

You can then use that information to send personalized emails or recommendations. If a customer often reads about social media marketing, send them a guide on optimizing social media ads. Engaging content can come in many forms — videos, polls, interactive quizzes, or even a series of useful tips in a newsletter.

Marketing 52

Marketing Social Media Customer Retention Multi-channel 52

Smile.io

JULY 7, 2023

Increases customer retention Customer retention is the key to sustainable and long-term growth for ecommerce brands. According to our data at Smile.io , on average, the top 10% of customers spend 2 times more per order than the lower 90%. Blog Mike Rossi 2. Blog Jonathan Roque 4.

Customer Retention 92

Customer Retention Blog Customer Experience Jewelry 92

Kissmetrics

APRIL 28, 2021

Humanizing your brand can give you a competitive edge and improve customer retention. It shows you’re taking a customer-centric approach, and you understand your buyers. However, humanizing your brand also builds customer trust, which is vital these days. Then there’s customer retention.

PPC 195

PPC Customer Retention Social Media Consumer 195

BigCommerce

FEBRUARY 1, 2018

Productivity Tips for Business Owners. Want more productivity tips and applications? So, I went out to the ecommerce experts and influencers and asked them: what blogs and publications do you recommend? Aside from our own blog at Inflow , I recommend the Get Elastic ecommerce blog and Moz. More money.

Social Media 374

Social Media BigCommerce Blog Shipping Costs 374

BigCommerce

FEBRUARY 23, 2018

Similarly, research finds that 54% of loyalty memberships are inactive with 28% of customers abandoning the loyalty programs without redeeming points. It is imperative to design a great loyalty program that customers actually make use of. The best tip to designing a great loyalty program is to keep it simple. Special items.

Customer Loyalty 378

Customer Loyalty eCommerce Improvements Shipping Costs 378

Smile.io

APRIL 6, 2023

Let’s say you noticed your business wasn’t acquiring as many new customers as you expected, and you want that to change. Well, believe it or not, one of the most sustainable ways to improve your customer acquisition cost is through customer retention. What is Customer Retention, and Why is it Important?

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Customer Customer Retention Blog eCommerce 100