Smile.io

FEBRUARY 23, 2022

Customer Retention Rate (CRR) A high customer retention rate is the ultimate goal of loyalty marketing. CRR measures how many customers you retain over a period of time. It is the percentage of your loyal customers who have shopped with you before during a predetermined period of time.

Marketing 90

Marketing Customer Loyalty Customer Retention Social Media 90

Smile.io

JANUARY 30, 2024

Loyalty programs are essential for customer retention and a necessary foundation for building customer loyalty in ecommerce. Whether it’s a points program, a simple referral program, or a multi-tiered VIP program, a loyalty program aims to turn one-time customers into repeat customers and build a loyal following.

Customer Loyalty 92

Customer Loyalty Customer Jewelry Social Media 92

ESW

JULY 1, 2019

One way to do this is with upsell or cross-sell recommendations on your site. A low-margin product might have high-margin complementary accessories you can recommend as a bundle. Use Low-Margin Products as Entry Points for Your Customer-Retention Strategy. Will Phung at Internet Retailer points to the example of Away.

Small Business Retail 60

Small Business Retail Customer Retention Accessories Magazine 60

GetElastic

NOVEMBER 29, 2022

Customer retention rates are 90% higher on omnichannel vs. single channel. The experience plays out in any number of ways, dependent on customer preference; do they want to shop entirely online and pick up in-store? Ninety-eight percent of Amercans switch between devices on a daily basis. Source: Clout Brands.

Omnichannel 147

Omnichannel Multi-channel Payment Services Outdoor 147

Omnisend

MAY 14, 2021

The ecommerce journey refers to the path of interactions one travels with your brand, from discovery to purchase to (ideally) a cheerleader. Simply put, the ecommerce customer journey is the actions that people take at each stage of the customer lifecycle. The 5 Stages of an Ecommerce Customer Journey. Awareness.

eCommerce 78

eCommerce Customer Social Media Customer Retention 78

Smile.io

MAY 12, 2023

We recommend all brands have a life cycle assessment done, which is a way of calculating the total amount of carbon emitted throughout the lifespan of a product or service.” Top 10 Examples of Social Responsibility as a Customer Retention Tool Social responsibility is a huge priority for consumers.

Shipping Costs 94

Shipping Costs Shipping Customer Retention eCommerce 94

Smile.io

SEPTEMBER 6, 2023

In order to combat all the increased competition many nutrition and supplement companies are looking at implementing a customer retention strategy through loyalty programs. “ Starting as an Earthling, earning enough Time Tokens will turn your Earthling into an Astronaut or even a Time Traveler,” the site explains.

Subscription 96

Subscription Social Media Shipping Costs Reference 96

Ecommerce Platforms

JANUARY 14, 2020

It’s free to use and can adapt to all sorts of customizations to fit your own ecommerce brand. Its directory of logo designs works best for industries such as food, beauty, home decor, health, clothing, sports, furniture, travel, and so much more. Rather, we recommend that you first lay down your pressing needs in order of priority.

Merchant Services 175

Merchant Services eCommerce Payment Services Shipping Costs 175

Smile.io

NOVEMBER 4, 2021

Aside from their wide variety of products, it’s the personalized customer experience that keeps them top of mind for so many shoppers. Make-up is an industry that is powered by recommendations, trials, and referrals. The first lies in their blog which provides value-added content to customers for free. What can you learn?

Beauty and Health 83

Beauty and Health Events Jewelry Customer Experience 83

Smile.io

OCTOBER 3, 2019

The new-ness of these exciting services are great at acquiring customers, but the benefits offered through their loyalty programs are what keep customers locked in. Tens of millions of people use a ride-sharing app every day and millions of travellers exclusively book through Airbnb.

Travel 46

Travel Customer Retention Reference Books 46

365 Retail

JUNE 5, 2024

In the hotel market, data reveals that 48% of guests leave reviews after having a negative experience, while 81% of travellers read reviews before booking their accommodation. So, it’s time to walk the walk and put all these tips and recommendations into practice as you pave the path to success.

Customer 52

Customer Travel Information Books 52

Smile.io

SEPTEMBER 17, 2024

Calculating repeat purchase rate  6 tips to get more repeat customers in Shopify How to get started with effective customer retention Getting started with Smile.io   Email and SMS marketing are two of the most effective channels to build customer retention because they’re hard to miss and keep you top of mind.

Shopify 46

Shopify Merchant Services Subscription Customer Retention 46

365 Retail

NOVEMBER 13, 2024

For instance, a local coffee shop offering branded travel mugs gained loyal customers and became a visible brand in the community. Larger retailers, like sports apparel brands, use branded gym accessories to increase brand recall and customer loyalty. This approach nurtures a bond that goes beyond just the sale.

Customer Loyalty 52

Customer Loyalty Retail Gifts Social Media 52

Smile.io

SEPTEMBER 2, 2021

Sephora’s use of personalized recommendations further helps set it apart. These recommendations provide an elevated experience by demonstrating an understanding of each customer’s purchase habits and preferred products. Customers are also given a number of ways to earn points towards rewards.

Fashion 59

Fashion Recommendation Customer Customer Retention 59

Smile.io

AUGUST 25, 2023

With the word “joy” literally in the name, Jimmy Joy Rewards keeps the good vibes going through bright colors, branded icons, playful language, and funny VIP tiers customers can strive for. From Earthling to Time Traveler, customers can work their way up to a higher status with more exclusive perks.

Customer Loyalty 88

Customer Loyalty Customer Beauty and Health Food and Beverages 88

eCommerceFuel

OCTOBER 1, 2020

Customer loyalty is the key to customer retention, meaning repeat customers for your business. The fundamental goal for an eCommerce shop is to attract customers, and ultimately keep them coming. Adapted from a traditional shop model, an eCommerce customer loyalty program is essential for customer retention.

Customer Loyalty 44

Customer Loyalty eCommerce Customer Shipping Costs 44

Smile.io

NOVEMBER 1, 2019

Aside from their wide variety of products, it’s the personalized customer experience that keeps them top of mind for so many shoppers. Make-up is an industry that is powered by recommendations, trials, and referrals. The first lies in the VIP events offered to Iconic Gold customers. What can you learn?

Jewelry 39

Jewelry Events Customer Experience Recommendation 39

AcquireConvert

JULY 26, 2024

The integration of these methods allows marketers to reach customers wherever they are, creating a seamless and cohesive experience. In addition to attracting new customers, marketing plays a crucial role in customer retention. This builds trust and credibility, which are essential for long-term success.

Marketing 36

Marketing Social Media Multi-channel PPC 36

eCommerceFuel

DECEMBER 16, 2016

The last reason – reason number three – is that, if you implement a discount ladder, you’ll find that they can be automated, so you create this automated customer retention effect. Drew : I just finished this book called “Daemon” and I highly recommend it, by a guy named Daniel Suarez. There you go.

Shipping Costs 38

Shipping Costs eCommerce Marketing Customer 38

Smile.io

OCTOBER 1, 2020

An ecommerce quiz brings the in-store retail experience to your online store and gives your customers the confidence they need to purchase your products. By asking questions about a customer’s preferences, challenges, desires and more, a quiz matches each customer with a buyer profile and its corresponding product recommendations.

eCommerce 95

eCommerce Merchant Services Food and Beverages Shopify 95

Email Audience

APRIL 8, 2022

ActiveCampaign is built on the idea of driving growth with better customer experiences. And so they’ve created marketing and sales tools for lead generation, lead conversion, and customer retention. Travel & Hospitality: Easily connect with frequent guests, and automate communication before arrival and after departure.

Marketing 59

Marketing Live Chat Management Events 59

ROI Revolution

JULY 2, 2020

With consumers spending less on transportation, travel, restaurants, and childcare in light of coronavirus, and strong discounts and ad placements being placed near essential items being sold online, non-essential ecommerce has continued to fare well despite this dip. Travel industry updates. 6/9 update. Strain on events.

eCommerce 173

eCommerce Payment Services Merchant Services Small Business Retail 173

ROI Revolution

JUNE 2, 2020

With quick delivery a central part of Amazon’s competitive advantage, fixing these times is essential for customer retention. Spend is, unsurprisingly, down in many travel-related categories, including cruises, airlines, and lodging. Travel industry updates. This recommendation is being taken seriously.

eCommerce 122

eCommerce Payment Services Merchant Services Shipping Costs 122

ROI Revolution

AUGUST 5, 2021

digital travel sales are expected to drop 44.7% Most sectors of the travel industry won’t recover from the pandemic until at least 2022 , with most consumers planning to either not vacation at all or to stay in their country or local area. Travel industry updates. This recommendation is being taken seriously. 6/9 update.

eCommerce 197

eCommerce Social Media Payment Services Merchant Services 197

ROI Revolution

MARCH 2, 2021

digital travel sales are expected to drop 44.7% Most sectors of the travel industry won’t recover from the pandemic until at least 2022 , with most consumers planning to either not vacation at all or to stay in their country or local area. Travel industry updates. This recommendation is being taken seriously. 6/9 update.

eCommerce 195

eCommerce Social Media Payment Services Merchant Services 195

ROI Revolution

DECEMBER 2, 2021

digital travel sales are expected to drop 44.7% Most sectors of the travel industry won’t recover from the pandemic until at least 2022 , with most consumers planning to either not vacation at all or to stay in their country or local area. Travel industry updates. This recommendation is being taken seriously. 6/9 update.

eCommerce 148

eCommerce Social Media Payments Payment Services 148

ROI Revolution

JUNE 1, 2021

digital travel sales are expected to drop 44.7% Most sectors of the travel industry won’t recover from the pandemic until at least 2022 , with most consumers planning to either not vacation at all or to stay in their country or local area. Travel industry updates. This recommendation is being taken seriously. 6/9 update.

eCommerce 158

eCommerce Social Media Payment Services Merchant Services 158

ROI Revolution

JULY 1, 2021

digital travel sales are expected to drop 44.7% Most sectors of the travel industry won’t recover from the pandemic until at least 2022 , with most consumers planning to either not vacation at all or to stay in their country or local area. Travel industry updates. This recommendation is being taken seriously. 6/9 update.

eCommerce 148

eCommerce Social Media Payment Services Merchant Services 148

ROI Revolution

MAY 6, 2021

digital travel sales are expected to drop 44.7% Most sectors of the travel industry won’t recover from the pandemic until at least 2022 , with most consumers planning to either not vacation at all or to stay in their country or local area. Travel industry updates. This recommendation is being taken seriously. 6/9 update.

eCommerce 148

eCommerce Social Media Payment Services Merchant Services 148

ROI Revolution

OCTOBER 1, 2020

digital travel sales are expected to drop 44.7% Most sectors of the travel industry won’t recover from the pandemic until at least 2022 , with most consumers planning to either not vacation at all or to stay in their country or local area. Travel industry updates. This recommendation is being taken seriously. 6/9 update.

eCommerce 193

eCommerce Payment Services Merchant Services Small Business Retail 193

ROI Revolution

DECEMBER 3, 2020

digital travel sales are expected to drop 44.7% Most sectors of the travel industry won’t recover from the pandemic until at least 2022 , with most consumers planning to either not vacation at all or to stay in their country or local area. Travel industry updates. This recommendation is being taken seriously. 6/9 update.

eCommerce 156

eCommerce Social Media Small Business Retail Payment Services 156

ROI Revolution

APRIL 8, 2021

digital travel sales are expected to drop 44.7% Most sectors of the travel industry won’t recover from the pandemic until at least 2022 , with most consumers planning to either not vacation at all or to stay in their country or local area. Travel industry updates. This recommendation is being taken seriously. 6/9 update.

eCommerce 136

eCommerce Social Media Payment Services Small Business Retail 136

ROI Revolution

JANUARY 5, 2021

digital travel sales are expected to drop 44.7% Most sectors of the travel industry won’t recover from the pandemic until at least 2022 , with most consumers planning to either not vacation at all or to stay in their country or local area. Travel industry updates. This recommendation is being taken seriously. 6/9 update.

eCommerce 147

eCommerce Social Media Payment Services Merchant Services 147

ROI Revolution

NOVEMBER 4, 2020

digital travel sales are expected to drop 44.7% Most sectors of the travel industry won’t recover from the pandemic until at least 2022 , with most consumers planning to either not vacation at all or to stay in their country or local area. Travel industry updates. This recommendation is being taken seriously. 6/9 update.

eCommerce 158

eCommerce Social Media Payment Services Merchant Services 158

ROI Revolution

SEPTEMBER 9, 2020

digital travel sales are expected to drop 44.7% Most sectors of the travel industry won’t recover from the pandemic until at least 2022 , with most consumers planning to either not vacation at all or to stay in their country or local area. Travel industry updates. This recommendation is being taken seriously. 6/9 update.

eCommerce 147

eCommerce Payment Services Merchant Services Small Business Retail 147

ROI Revolution

JANUARY 5, 2022

Digital ad spend for the travel industry is expected to jump 15.3% digital travel sales are expected to drop 44.7% Most sectors of the travel industry won’t recover from the pandemic until at least 2022 , with most consumers planning to either not vacation at all or to stay in their country or local area. billion in 2019.

eCommerce 78

eCommerce Social Media Payments Payment Services 78

ROI Revolution

AUGUST 4, 2020

With consumers spending less on transportation, travel, restaurants, and childcare in light of coronavirus, and strong discounts and ad placements being placed near essential items being sold online, non-essential ecommerce has continued to fare well despite this dip. Travel industry updates. 6/9 update. Strain on events.

eCommerce 158

eCommerce Payment Services Merchant Services Small Business Retail 158