Optimizely

JANUARY 9, 2018

If you’re reading this article, you’ve survived the grueling holiday season as an online retailer. As mentioned in the last section, email marketing is a major success factor in customer retention and repeat purchases. This is a harsh reality for almost all retailers, and it may be impacting your business more than you think.

Customer Retention 207

Customer Retention Customer Marketing Shipping Costs 207

Kissmetrics

JUNE 15, 2017

Customer retention. Its goal is to retain as many customers as possible. After all, a loyal customer is worth much more than a new customer. Here’s the problem: companies drive customers away with poor customer retention initiatives (or a complete lack of a customer retention strategy!).

Customer Retention 241

Customer Retention Customer Social Media Customer Loyalty 241

Salsify

JANUARY 11, 2024

Customer acquisition may be the goal of most marketing campaigns, but it's customer retention that really sets a successful brand or retailer apart.

Customer Retention 153

Customer Retention Customer eCommerce Marketing 153

Groove

JANUARY 30, 2019

However, brands can have free rein to design a program that meets their specific customer and business needs. Who is the Right Fit for a Customer Loyalty Program? Retailers Who Generate Consistent Orders. eCommerce loyalty programs work best when your customers already purchase at regular intervals.

Customer Retention 185

Customer Retention eCommerce Customer Customer Loyalty 185

Retail TouchPoints

MARCH 3, 2025

Whether it be bedding, bath towels or a new jogger set, Cozy Earths products aim to create a sense of sanctuary luxurious, ultra-soft products that enhance the best part of your day, Davis explained in an interview with Retail TouchPoints. Cozy Earth is further optimizing its marketing efforts using tools like Send Time AI and Audience AI.

Customer 260

Customer Marketing Channel Customer Retention 260

Retail TouchPoints

JUNE 29, 2021

When Amazon Go launched in 2018, critics claimed that it would take more than a decade for autonomous retail to catch on. Fast-forward a couple of years and one global pandemic later, it’s clear that autonomous retail isn’t going anywhere. The Pandemic’s Initial Impact on Retail.

Payment Services 276

Payment Services Retail Customer Retention Payments 276

Retail TouchPoints

APRIL 5, 2024

Retailers are always looking to improve their game, with an eye to increasing sales, reducing costs and maximizing profitability. Retail competition has increased from small upstart retailers to big box stores and peers, so the ability for retailers to improve on their game is more necessary than ever.

Retail 312

Retail Games Multi-channel Leisure 312

Retail TouchPoints

APRIL 1, 2024

Recent estimates forecast that nearly a quarter of global retail sales will come from online channels by 2027, so the ability to serve a multilingual customer base will be essential for businesses seeking global success. A crucial part of that positive CX is providing service in a customer’s native language.

Retail 320

Retail Customer Experience Customer Retention Technology 320

lateshipment

MAY 21, 2021

Did you know that the average Customer Retention Rate (CRR) is just around 35% for eCommerce businesses. Just take a look at these stats 65% of a company’s business can be credited to existing customers. Companies have to spend 7 times more to get a new customer than to retain an existing one. Leverage email marketing.

Customer Retention 130

Customer Retention eCommerce Customer Social Media 130

Retail TouchPoints

JANUARY 18, 2024

The company has signed a letter of intent to open its first retail store, which will be an outlet location, although details of where the store would be located were not shared. We believe the best performing retail brands will have three legs to their growth story: wholesale , ecommerce and retail stores. “We million annually.

Retail 263

Retail Customer Retention eCommerce Channel 263

Optimizely

DECEMBER 20, 2018

But it’s even harder to build an online retail site that competes with existing retailers like Amazon or Target that have an established a customer base and dominate the market. The answer lies in building a strong brand that stands out in the market and helps customers remember you. Glambot: Focus on customer retention.

Online Retail 259

Online Retail Marketing Retail Fashion 259

Retail TouchPoints

MAY 20, 2024

Retail TouchPoints is announcing winners of the fifth annual Brand Experience Awards , a program designed to spotlight the brands and retailers that are reimagining and elevating customer experiences across all channels. 2024 Brand Experience Award Winners Category: Customer Retention & Loyalty DSW Hy-Vee, Inc.

Customer Retention 299

Customer Retention Fulfillment Mobile Customer Experience 299

Retail TouchPoints

JANUARY 29, 2024

Store-based fulfillment of customer orders got an enormous boost during the COVID pandemic, when both curbside pickup and delivery offerings became survival tactics for so many retailers. Each of these companies announced new retail partnerships last year, many outside the “home turf” of the grocery vertical.

Fulfillment 289

Fulfillment Shipping Costs Omnichannel Retail 289

Kissmetrics

AUGUST 6, 2021

It costs 5X less to retain a customer than it does to acquire a new one. That’s why customer retention is crucial to growing your Ecommerce business. What is customer retention? Customer retention is the ability to encourage customers to keep coming back to make purchases.

Customer Retention 302

Customer Retention Customer Payment Services BigCommerce 302

Retail TouchPoints

SEPTEMBER 13, 2023

Commerce is expanding rapidly, especially within the retail sector. retail sales have increased 8.8% For example, purchase confusion can arise (and does) when a customer sees unfamiliar names or references on bank statements. Originally, the retailer was experiencing thousands of chargebacks every month.

Shipping Costs 277

Shipping Costs Payment Services Banking Retail 277

lateshipment

SEPTEMBER 1, 2023

This is where the efforts taken up by brands to offer a great CX in the order delivery phase differ and have a profound impact on customer retention and revenue growth for businesses. By giving regular feedback, customers now feel heard and will more likely continue their association with your brand.

Customer Retention 130

Customer Retention Payments Payment Services eCommerce 130

Retail TouchPoints

MARCH 27, 2023

The retailer will tap into Reveal’s Visit Local solution to measure incrementality from paid social and programmatic campaigns, create and activate custom audiences based on places consumers shop and understand store-level analytics such as visitor volume, frequency and competitive analysis. ”

Books 317

Books Customer Retention Social Media Mobile 317

Retail TouchPoints

JUNE 23, 2022

Last year, the average family with K-12 students spent $848 on return to school items, while families of college students spent an average of $1,200, according to the National Retail Federation. To meet demand and avoid supply chain-related shortages, some major retailers are bulking up their inventories now.

Payment Services 304

Payment Services eCommerce Payments Retail 304

Retail TouchPoints

NOVEMBER 18, 2020

To illustrate, here are a few examples of how retailers are using location intelligence to better inform their company’s customer retention strategy this holiday season: Start With Competitive Intelligence. This ensures that loyal customers will be able to use their program rewards or offers with both brands equally.

Customer Retention 264

Customer Retention Information Mobile Customer Loyalty 264

iVend

JUNE 20, 2024

Customer retention is one of the most valuable and important strategies for building a successful mid-size retail business. It places the focus on customer lifetime value (CLTV) – the total that a customer spends with the retailer over a relationship that usually spans years, and even generations.

Customer Retention 94

Customer Retention POS Customer Retail 94

Retail TouchPoints

FEBRUARY 7, 2024

Other clothing brands also are tapping into this technology, creating AR experiences where consumers can “try on” outfits, while retailers such as Amazon and IKEA have built-in AR features that show what a piece of furniture would look like in a customer’s home. Focus on customer retention. Be authentic. Make it fun.

Retail 287

Retail Games Clothing Customer Retention 287

Retail TouchPoints

APRIL 12, 2023

As consumers look to save money on takeaways and eating out, grocery retailers can be the quiet winners during an economic downturn. Food retailers must also have the right financial planning in place to withstand the economic turbulence in the long run and make sure they remain agile regardless of wider market trends.

Retail 264

Retail Shipping Costs Supplies Customer Retention 264

Retail TouchPoints

APRIL 23, 2021

The retail business is dwindling world over. Even before the pandemic, retailers were dealing with strong competition and declining profit margins. Now over a year into lockdown, retailers are striving to learn from past mistakes in a rapidly changing market. Retail is a massive industry. Why do Retailers Need Automation?

Retail 285

Retail Operations Customer Retention Order Fulfillment 285

Wiser

JANUARY 8, 2025

Navigating the complexities of retail execution demands innovative strategies that extend beyond conventional methods. The heart of effective retail execution lies not just in securing shelf space but in ensuring your brand strategically captures attention and drives sales.

Retail 78

Retail Customer Retention Improvements POS 78

Retail TouchPoints

JULY 1, 2021

Across the entire spectrum, users, growers, retailers and dispensaries are honestly not exactly seen yet as part of a mainstream community. This CRM mechanism enables dispensaries and retailers to work within the legal frame of approved regulations. Why does customer loyalty work? Are these regulations baseless?

Customer Loyalty 225

Customer Loyalty Customer Customer Retention X-cart 225

Retail TouchPoints

DECEMBER 17, 2021

Omnichannel is a buzzword in the world of retail customer experience. Google ) Companies with well-defined omnichannel customer experience strategies see a 91% higher year-over-year increase in customer retention rate on average, compared to those without. Aberdeen Group ).

Omnichannel 328

Omnichannel Multichannel Multi-channel Customer Retention 328

Retail TouchPoints

JANUARY 3, 2024

Long viewed as a necessary evil, the retail returns process is emerging as an unexpected avenue for growth and customer engagement. The Cost of Maintaining the Returns Status Quo The existing fragmented and outdated returns process carries significant costs for retailers, both in financial terms and in customer satisfaction.

Retail 278

Retail Shipping Costs Improvements Customer Experience 278

Retail TouchPoints

JULY 10, 2023

The world of retail is getting ready for its iPhone moment using breakthrough generative AI technology. Startups including Fashable and Verneek are generating unique use cases of generative AI for retail. Global ecommerce sales, representing 22% of all retail sales, could increase to $5.4 And there’s plenty of money at stake.

Merchant Services 279

Merchant Services Shipping Costs Retail Social Media 279

Retail TouchPoints

MARCH 25, 2024

Are you ready to explore the evolved customer journey? The Retail TouchPoints team is reporting on all the news breaking before, during and after the Retail Innovation Conference & Expo , taking place June 4-6, 2024, at McCormick Place in Chicago.

Retail 260

Retail Article Omnichannel Customer Experience 260

Retail TouchPoints

AUGUST 15, 2022

New research from PwC has found that three in 10 customers are more likely to try a new brand — and that number is even higher among younger consumers. But winning (and keeping) customers’ loyalty is no longer confined to programs and points. Be Transparent About Inventory Challenges .

Customer Loyalty 243

Customer Loyalty Customer Retail Shipping Costs 243

lateshipment

FEBRUARY 28, 2025

Store credit is like a second chance at shoppingexcept instead of cash, customers get a digital handshake from the store saying, Come back, we got you. Its a value issued by retailers that customers can use for future purchases instead of receiving a refund. But store credit flips this.

Definition 130

Definition eCommerce Customer Retention Shipping Costs 130

Retail TouchPoints

JUNE 15, 2023

Retail TouchPoints has unveiled the winners of the third annual Brand Experience Awards. The winners were announced during an awards ceremony during the Retail Innovation Conference & Expo at McCormick Place in Chicago, bring executives across the retail realm together to celebrate their successes.

Customer Retention 276

Customer Retention Jewelry Outdoor Fulfillment 276

Retail TouchPoints

MAY 25, 2022

Loyalty has grown in importance alongside customer retention, with a strong loyalty program and company values both remaining important parts of building out a long-term relationship with customers. But REN Skincare has set its environmental sights on a goal above and beyond where most retailers aim.“I ”

Customer Retention 264

Customer Retention Shipping Costs Shipping Gifts 264

Retail TouchPoints

JULY 15, 2022

Now, however, with disposable incomes squeezed and purchases becoming more considered than ever before, it’s important for larger brands to learn from the agility and mindset of microbrands to improve customer retention and success in an increasingly competitive retail landscape.

Small Business Retail 277

Small Business Retail Social Media Retail Leisure 277

lateshipment

MAY 28, 2020

They lead to customer churn. Do you sometimes feel, as an eCommerce retailer, that despite paying a steep price to provide customers a top-notch delivery experience , you still struggle with their complaints? A majority of buyers refuse to shop from a retailer following a negative delivery experience.

Shipping Costs 246

Shipping Costs Customer Retention Shipping Small Business Retail 246

Smile.io

MAY 1, 2023

Customer retention is a key element in making sure your ecommerce business is sustainable and in business for the long term. Without repeat customers, your business won’t have the base it needs to grow. 🛍️ Customer retention is about keeping loyal customers, as opposed to recruiting new ones.

Customer Retention 77

Customer Retention Customer Customer Loyalty Merchant Services 77

Retail TouchPoints

FEBRUARY 8, 2023

The advertising industry is managing growing fears of inflation and an economic downturn as many top retail brand advertisers are dealing with the effects. Large retailers may be able to offset this cost with little to no impact on their bottom line; however, small to mid-sized brands may not be so lucky. Prioritize content marketing.

Social Media 246

Social Media Retail Customer Retention Consumer 246