Omnisend

JUNE 8, 2021

However, every ecommerce merchant reaches a tipping point where it makes more sense to focus on retention. Of course, creating a customer retention strategy is easier said than done—unless you have data to back it up. In this piece, we’ll cover what it means to create a data-driven customer retention strategy.

Customer Retention 148

Customer Retention Customer Merchant Services Recommendation 148

Kissmetrics

AUGUST 6, 2021

It costs 5X less to retain a customer than it does to acquire a new one. That’s why customer retention is crucial to growing your Ecommerce business. What is customer retention? Customer retention is the ability to encourage customers to keep coming back to make purchases.

Customer Retention 302

Customer Retention Customer Payment Services BigCommerce 302

lateshipment

FEBRUARY 28, 2025

Exchanges streamline the process by allowing customers to swap items without disrupting sales. Both options enhance customer retention while minimizing the financial impact of returns on your eCommerce business. Gift Cards Gift cards offer convenience and flexibility for both e-commerce businesses and customers.

Definition 130

Definition eCommerce Customer Retention Shipping Costs 130

Retail TouchPoints

JANUARY 3, 2024

Retailers must recognize that an efficient returns process is not just a cost-saving measure but also a growth strategy. By shortening the returns cycle, retail leaders can keep their inventory fresh and appealing, encouraging repeat business and customer loyalty. On the other hand, the retailer waits for the dress to be returned.

Retail 278

Retail Shipping Costs Improvements Customer Experience 278

lateshipment

SEPTEMBER 1, 2023

This is where the efforts taken up by brands to offer a great CX in the order delivery phase differ and have a profound impact on customer retention and revenue growth for businesses. By giving regular feedback, customers now feel heard and will more likely continue their association with your brand.

Customer Retention 130

Customer Retention Payments Payment Services eCommerce 130

Omnisend

DECEMBER 1, 2021

As an ecommerce vendor, there’s nothing you can do to avoid shipping delays. We’ll also give you a basic shipping delay email template to help you communicate delays to customers. Managing customer expectations. An example of Amazon’s shipping delivery estimate. Shipping delay communication examples.

Shipping Costs 158

Shipping Costs Shipping Information Order Fulfillment 158

Retail TouchPoints

JANUARY 29, 2024

While more retailers are handing off these tasks to other companies, presumably as a way to cut costs (rising shipping costs were identified as the top challenge among retailers, at 56% ), nearly as many ( 55% , up from 38% in 2022) worry about customer expectations around delivery times.

Fulfillment 289

Fulfillment Shipping Costs Omnichannel Retail 289

lateshipment

APRIL 10, 2025

It’s trusted not just for building storefronts but for supporting everything that happens after a sale: shipping, fulfillment, and, yes, returns. It doesn’t matter where you sell or how you ship. Customers will send things back. If it qualifies, you approve the return and send shipping instructions.

Shopify 130

Shopify Management Shipping Costs Merchant Services 130

Optimizely

OCTOBER 22, 2020

Ecommerce and the rise of digital payment services made it possible for all businesses, big and small alike, to increase their customer retention and nurture their returning customers with loyalty programs. In addition to useful perks, like free shipping, your loyalty incentives should include emotion-evoking rewards.

Payments 367

Payments Customer Loyalty Customer Retention Payment Services 367

lateshipment

FEBRUARY 23, 2025

Lets just say you might find yourself drowning in a sea of disgruntled customers and lost profits. In this article, well break down everything from the nuts and bolts of the returns process to best practices, challenges, and savvy strategies. Its simple: make returns painless, and youll have customers who stick around.

Management 130

Management eCommerce Shipping Costs Shipping Labels 130

Retail TouchPoints

JANUARY 18, 2022

With a comprehensive engagement strategy and loyalty programs that include personalized benefits, retailers can better meet customers’ needs and motivate them to stay engaged, even after the holidays. 3 Steps for Inspiring Customers to Stay Engaged. Offer personalized benefits that evolve with customer needs.

Customer Retention 290

Customer Retention Social Media Shipping Point of Sale 290

Retail TouchPoints

SEPTEMBER 13, 2023

It would fulfill and ship out orders only for them to be reported weeks or months later as fraudulent, ultimately saddling this brand with both the loss of goods and chargeback fees. He has also held leadership positions across product development and enterprise strategy. Gaurav Mittal is the EVP of Ethoca , a Mastercard company.

Shipping Costs 277

Shipping Costs Payment Services Banking Retail 277

lateshipment

APRIL 26, 2022

The importance of a quality shipping experience in e-commerce cannot be stressed enough. This is primarily due to the fact that the post-purchase (shipping + delivery) takes up 50% of the overall delivery experience. You need to make sure that you don’t be like them because your customers will still blame you for shipping issues.

eCommerce 130

eCommerce Shipping Costs Shipping Multi-channel 130

Kissmetrics

MARCH 29, 2018

This tells us there’s a huge opportunity to increase customer retention rates further to support revenue growth. The same report found that returning customers are nine times more likely to place an order than new customers. In my experience, high growth merchants have healthy customer retention rates.

Customer Retention 205

Customer Retention Customer eCommerce Merchant Services 205

Omnisend

FEBRUARY 8, 2021

In short, lifecycle stages help you to: Clearly see who & why you need to re-engage; Prioritize your retention tactics to start from those with the highest impact; Choose the right type of retention strategy for each of your customers. Customer lifecycle marketing. Cherish Strategy. Nurture Strategy.

Customer Retention 97

Customer Retention Improvements Customer Channel 97

Groove

JULY 24, 2022

Shipping: The client’s primary technical requirement was the ability for consumers to purchase Dippin’ Dots online. In an eCommerce environment, the product must be shipped and packed with frozen carbon dioxide, also known as dry ice. Finding a way to engage with customers, however, can be a challenging task for merchants.

BigCommerce 195

BigCommerce Customer Retention Shipping Costs Shipping 195

Kissmetrics

APRIL 30, 2021

In this post, you’ll learn what an MOQ is, how to set one that won’t make your customers run for the hills, and how to use the strategy to increase your profits and reduce your expenses. You can apply MOQ strategies in direct to customer circumstances as well. What Is Minimum Order Quantity?

Shipping Costs 278

Shipping Costs Shipping eCommerce Definition 278

GetElastic

JULY 22, 2019

Studies show that businesses who adopt this approach have customer retention rates 91 percent higher than competitors who do not. The main goal when developing such a strategy, should have agile principles to make it a success. These orders can be sourced and shipped based on rules the retailer puts in place.

Omnichannel 161

Omnichannel Fulfillment Social Media Clothing 161

Groove

FEBRUARY 24, 2020

Be sure to implement the following, if you're not already, into your eCommerce strategy: Place key information above the fold. Using a clean, minimalist design is one great strategy to capture attention and draw a visitor's eyes to your key information. Display a unique value proposition. Add enticing calls-to-action. Conclusion.

eCommerce 291

eCommerce Mobile Information Customer Retention 291

Kissmetrics

APRIL 21, 2021

It’s a meandering path where customers visit brands on different platforms before converting. To successfully target and convert consumers across every channel and platform, you need a unified marketing strategy. With omnichannel e-commerce, customers hop from device to device, or platform to platform during the conversion process.

eCommerce Marketing 254

eCommerce Marketing eCommerce Omnichannel Marketing 254

Retail TouchPoints

JULY 26, 2023

Retailers can no longer turn a blind eye to the reality that today’s increasingly online shoppers are savvier than ever and quick to make snap judgements about brands for as little as delayed shipping. From order placement to shipping notifications, consumers demand regular updates about their orders or returns.

Fulfillment 240

Fulfillment Operations Shipping Costs Order Fulfillment 240

Optimizely

MAY 15, 2018

In this session, you can learn about the latest developments in social commerce, the technologies that underpin these advancements, and how you best take advantage of this to help improve your customer retention strategies, and expand your business. Fareeha Ali, Director, Research Strategy, Internet Retailer. 97% of U.S.

Internet Retail 321

Internet Retail Magazine Customer Retention eCommerce 321

Ecommerce Platforms

DECEMBER 4, 2017

When you own an online or retail store, the question isn't if you're going to implement omni channel strategies. Therefore, all businesses can benefit from going omnichannel, and that's why we want to outline several omnichannel strategies used by well-known brands. How to Adopt This OmniChannel Strategy for Your Own Business.

Channel 344

Channel Omnichannel WooCommerce Clothing 344

BigCommerce

JUNE 13, 2017

Earning increased repeat business and building customer lifetime value is doable –– and you can start right now. It must be part of your overall business strategy. How 5 Brands Made Customer Lifetime Value a Business Priority. How to Earn LTV Utilizing a Quality at Quantity Strategy. Here’s how it works.

Shipping Costs 417

Shipping Costs Customer Customer Loyalty Social Media 417

Retail TouchPoints

APRIL 12, 2023

The challenge with ordering too much food is that shipping is expensive and often unreliable with supply chain troubles, and warehouse space is a very limited resource. Grocers that convince customers to become loyalty card holders, for example, will achieve levels of customer retention that restaurants don’t often see.

Retail 264

Retail Shipping Costs Supplies Customer Retention 264

lateshipment

NOVEMBER 26, 2023

Enter “Brand BFF” or repeat customer, a win-win situation for your customers and your business. Why Focus on Customer Retention? To give you a little motivation, here are some of the benefits that you can stand to gain by increasing your customer retention rates. Are you one of such businesses?

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

Kissmetrics

DECEMBER 11, 2022

I’m not talking about things like $firstname, or order by $date for free shipping – but actual personalization based on their behavioral triggers. Behavioral marketing is designed to act on those choices with the kind of engagement that increases conversion rates, grows profits , and vastly improves customer retention.

Marketing 275

Marketing Customer Retention White Paper Download 275

Kibo

FEBRUARY 3, 2023

Whether you’re a B2B company selling recurring services or a DTC company selling product subscriptions, customer retention and happiness are at the core of a successful business. In this article, we’ll outline four strategies to help boost your retention rate and discuss how technology will help you implement these strategies.

Customer Retention 62

Customer Retention Subscription Payment Services Customer 62

Retail TouchPoints

SEPTEMBER 21, 2023

While AI presents vast possibilities to enrich this journey, it also ushers in significant challenges that could negatively impact customer retention and a brand’s bottom line. Brand A utilizes AI in its post-purchase strategy, sending out automated messages with discounts and offers immediately after a purchase.

eCommerce 264

eCommerce Customer Loyalty eCommerce Platforms Shipping Costs 264

Retail TouchPoints

AUGUST 15, 2022

Results from Retail TouchPoints’ annual Customer Loyalty and Personalization Benchmark Report reaffirm that retailers are focused on building a strong foundation of first-party data to support their supply chain, in-store services, omnichannel marketing and experiential strategies. . Stand Out Beyond Free Shipping .

Customer Loyalty 243

Customer Loyalty Customer Retail Shipping Costs 243

Kissmetrics

APRIL 20, 2021

Increase Customer Retention. Doing everything you can to retain customers will help improve your margins. Spending a lot of money on sales each month will cut into your bottom line, especially if you’re not bringing in new customers as a result of your efforts. It could also help you save on shipping costs.

Shipping Costs 269

Shipping Costs Shipping Accessories Improvements 269

lateshipment

FEBRUARY 3, 2023

Thus, it is clear that while acquiring new customers is important, retaining existing ones is often more profitable and cost-effective in the long run. Thus, e-commerce brands must start prioritizing customer retention over acquisition, as it is the best move to make. Post-purchase CX Strategies to Build a Customer Base 1.

eCommerce 130

eCommerce Shipping Costs Customer Shipping 130

Retail TouchPoints

JULY 10, 2023

The result is improved profit margins, as retailers can better attract and retain customers with a more fluent pricing strategy. The tech can check resource planning systems when drafting these answers, helping determine when orders will ship and providing shipping status or support customers in changing orders.

Merchant Services 279

Merchant Services Shipping Costs Retail Social Media 279

Retail TouchPoints

AUGUST 28, 2023

“For the back-to-school season, 42% of consumers say they are spending more, but 57% are trading down for lower prices,” said Caila Schwartz, Director of Consumer Insights and Strategy for Retail and Consumer Goods at Salesforce during an Aug. 22, 2023 briefing. In fact, 74% of associates’ time is on non-checkout functions.

Shipping Costs 246

Shipping Costs Fulfillment Gifts Consumer 246

Optimizely

AUGUST 7, 2018

This data powers your ability to execute lifecycle marketing — a strategy to engage with shoppers in the most relevant way according to where they are in their customer journey. It really all comes down to: Are they a long-term loyal customer? Or a brand new customer? What customer lifecycle data do I need?

Marketing 199

Marketing eCommerce Multi-channel Customer Retention 199

BigCommerce

FEBRUARY 1, 2018

Let’s say that you are a solopreneur that has to handle emails from customers, packaging and shipping products, and marketing via your social media networks. Set aside an hour or two before you need to leave to drop off packages or before your carrier comes to pick up packages to do shipping and handling preparation.

Social Media 374

Social Media BigCommerce Blog Shipping Costs 374

BigCommerce

FEBRUARY 23, 2018

Avoid these mistakes by making it easy for your customers to earn, redeem and use their rewards. You can offer your customers several kinds of rewards from free shipping to percentage off to store credit. Below are some simple rules to get started with: Rewards are available to registered customers only. Final Thoughts.

Customer Loyalty 378

Customer Loyalty eCommerce Improvements Shipping Costs 378