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Remaining Agile in a New Age of Retail: Three Things that Enterprise Brands can Learn from Smaller Players 

Retail TouchPoints

From leisure and sportswear to gifts and jewelry, the chances are you’ve bought a product from a small business over the last couple of years — whether it be a digitally native startup, a one-person band working from their kitchen table or a small independent store selling online around the world.

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The Real Impact of Late Deliveries & How to Handle Them

lateshipment

They lead to customer churn. Do you sometimes feel, as an eCommerce retailer, that despite paying a steep price to provide customers a top-notch delivery experience , you still struggle with their complaints? A majority of buyers refuse to shop from a retailer following a negative delivery experience.

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7 Biggest Traps That Ecommerce Platforms Don’t Tell Retailers

Retail TouchPoints

As the bare minimum, see what others in your industry are using and perform due diligence to ensure the best fit for your business. . Here are a few common traps to avoid when finding the right platform for your business. Focusing Too Much on Skin Deep UX. Not Prioritizing SEO.

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The Real Cost of Late Deliveries & How to Deal with Them

lateshipment

You can get an unbiased picture of whether you are investing in the right areas and if you are getting commensurate returns by tracking key metrics like Customer Acquisition Cost (CAC), Customer Retention Rate (CRR), and Customer Lifetime Value (CLV). 2000 new customers buy its products during the year.

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Reverse Logistics: Definition, Stages, Benefits & Challenges

lateshipment

Because customers expect easy, no-hassle returns. The shoe retailer offers a wide 365-day window to process free returns. In fact, when a customer tried to exchange a product , not only did they get a $35 discount because of the price drop, but they were also upgraded to the lifetime VIP status for free. That’s crazy!

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RSP21 Reveals Top Growth Drivers for the Post-COVID Era

Retail TouchPoints

The 2021 Retail Strategy & Planning webinar series, now available on demand, brought together retailers, solution providers, practitioners and industry experts from firms including IDC, Alvarez & Marsal, WSL Strategic Retail and Cambridge Retail Advisors. She wore it and the retailer got blasted with traffic.

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How Do You Successfully Manage a Small Business?

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Managing a successful small business takes many aspects into account. In addition to knowing the basics of small business, you also need to know about financial management, human resource management, technology, inventory, and the laws and regulations pertaining to your business. Focus on your customers.