GetElastic

DECEMBER 3, 2018

If you run an ecommerce business, then you know how important customer retention is. And getting customer feedback is directly linked to customer retention. If you don’t give them that, then the likelihood that they’ll vent on review sites, social media and to family and friends is much higher.

Customer Retention 157

Customer Retention Improvements Customer Social Media 157

lateshipment

MARCH 7, 2025

In fact, it’s a proven fact that nearly 52% of all customers will go out of their way to buy from a brand they adore. That’s the secret strategy that keeps your brand top-of-mind after the sale. This is what makes customers feel valued, appreciated, and part of your brand’s family.

Shipping Costs 130

Shipping Costs Customer Retention Reference eCommerce 130

Kissmetrics

AUGUST 6, 2021

It costs 5X less to retain a customer than it does to acquire a new one. That’s why customer retention is crucial to growing your Ecommerce business. What is customer retention? Customer retention is the ability to encourage customers to keep coming back to make purchases.

Customer Retention 302

Customer Retention Customer Payment Services BigCommerce 302

Groove

DECEMBER 5, 2024

Most importantly, it has seized the opportunity to expand its service offerings—keeping its customers, and their customers, as the main focus. At the same time, Halligan and Shah's new methodology for marketing strategies directly addressed the frustrations brewing in sales and marketing teams.

eCommerce 293

eCommerce Marketing B2B Management 293

Kissmetrics

AUGUST 16, 2021

Marketers, particularly B2C marketers , rely on several channels to drive leads to their businesses and boost their conversion rate: SEO paid ads social media email landing pages. Also, don’t forget to market your webinar through social media. Consider this a prime piece of real estate in your marketing strategy.

Webinar 349

Webinar Social Media Blog Books 349

Retail TouchPoints

MARCH 27, 2023

The retailer expands into new markets by first learning about the needs of local communities to determine the right place and time for entry, and this strategy will now be extended to how it handles customer retention. ” .

Books 317

Books Customer Retention Social Media Mobile 317

Retail TouchPoints

MAY 8, 2024

Have mechanisms in place to guide and support customers throughout their journey, and create content that is clean, digestible and informative.” Pitié walked through key takeaways from the report and how these data points should influence brands’ ecommerce strategies moving forward. What should they be doing creatively to stand out?

Merchant Services 277

Merchant Services eCommerce Channel Mobile 277

lateshipment

MAY 21, 2021

Did you know that the average Customer Retention Rate (CRR) is just around 35% for eCommerce businesses. Just take a look at these stats 65% of a company’s business can be credited to existing customers. Companies have to spend 7 times more to get a new customer than to retain an existing one. Leverage email marketing.

Customer Retention 130

Customer Retention eCommerce Customer Social Media 130

BigCommerce

JUNE 13, 2017

Earning increased repeat business and building customer lifetime value is doable –– and you can start right now. It must be part of your overall business strategy. How 5 Brands Made Customer Lifetime Value a Business Priority. How to Earn LTV Utilizing a Quality at Quantity Strategy. Here’s how it works.

Shipping Costs 417

Shipping Costs Customer Customer Loyalty Social Media 417

ecomdash

APRIL 23, 2019

What better way to do that than by using social media? Below, we outline 5 ways to improve your loyalty programs with social media. Then, it’s time to hit social media. 5 Ways Social Media Improves Ecommerce Loyalty Programs. Advertise Loyalty Program Advantages to New Customers.

Social Media 115

Social Media Improvements eCommerce Customer Retention 115

Retail TouchPoints

MAY 20, 2024

This year, we’ve identified 24 organizations that have successfully differentiated through their loyalty programs, marketing strategies, in-store experiences and even their approach to last mile and fulfillment. The final 24 brands and their winning strategies will be featured in an in-depth report running next month.

Customer Retention 299

Customer Retention Fulfillment Mobile Customer Experience 299

Inflow Insights

JANUARY 24, 2022

With Americans spending an average of four hours a day on social media, it’s increasingly becoming the place customers go to learn about new products and make decisions about what (and whether) to buy. This makes social media critical to the survival of your eCommerce brand. Always engage with customers.

Social Media 119

Social Media Customer Loyalty Customer Customer Retention 119

Kissmetrics

APRIL 21, 2021

It’s a meandering path where customers visit brands on different platforms before converting. To successfully target and convert consumers across every channel and platform, you need a unified marketing strategy. With omnichannel e-commerce, customers hop from device to device, or platform to platform during the conversion process.

eCommerce Marketing 254

eCommerce Marketing eCommerce Omnichannel Marketing 254

Retail TouchPoints

FEBRUARY 8, 2023

Until the cost of digital advertising comes down, retailers can focus on new customer acquisition and retention tactics that won’t break the bank. Three such strategies include: 1. Another major benefit of email marketing is that you never have to compete with algorithms on social media or search engines.

Social Media 246

Social Media Retail Customer Retention Consumer 246

Optimizely

OCTOBER 22, 2020

Ecommerce and the rise of digital payment services made it possible for all businesses, big and small alike, to increase their customer retention and nurture their returning customers with loyalty programs. Trust that this will appeal to your customers’ competitive nature. Well-executed loyalty programs work.

Payments 367

Payments Customer Loyalty Customer Retention Payment Services 367

lateshipment

SEPTEMBER 1, 2023

This is where the efforts taken up by brands to offer a great CX in the order delivery phase differ and have a profound impact on customer retention and revenue growth for businesses. By giving regular feedback, customers now feel heard and will more likely continue their association with your brand.

Customer Retention 130

Customer Retention Payments Payment Services eCommerce 130

Retail TouchPoints

DECEMBER 20, 2021

In 2020, Nu Skin posted record growth in the Americas and EMEA, largely due to the impact of social commerce via its active brand affiliates, according to Jeff Smith, VP of Global Strategy and Corporate Development for Nu Skin. Retail TouchPoints (RTP): What role does social media play in Nu Skin’s growth marketing toolkit?

Social Media 264

Social Media Customer Retention Technology B2C 264

BigCommerce

APRIL 18, 2018

This is where you should be tracking and analyzing metrics related to inbound traffic to your store, email, and social media engagement. According to Bain & Company , a 5% increase in customer retention rate will result in a 25% to 95% increase in profits. A repeat customer can provide a ton of value to a business.

Download 418

Download eCommerce Social Media Shopping Carts 418

Kissmetrics

JUNE 29, 2021

Without a customer, you don’t have a business. Without consistent customers , you don’t have a stable business. A little caveat here is businesses should also focus on customer retention , which is different from an acquisition. Identify Your Customer Avatar. should be to create a customer avatar or buyer persona.

Customer 276

Customer Social Media eCommerce Customer Retention 276

FastSpring

DECEMBER 3, 2020

Businesses are constantly trying to figure out how to increase customer retention rates. But what if your business model is designed to create repeat customers. Subscription businesses get to profit from recurring purchases, and customers benefit from long-term savings and convenience. Increased Customer Retention.

Subscription 141

Subscription Customer Retention Marketing Payment Services 141

BigCommerce

SEPTEMBER 21, 2018

Earn commissions on actions like email sign-ups, social media follows, form submissions, content downloads, etc. Have a defined commission strategy. If it costs you $100 to acquire a regular customer, then you have to make $100 off that customer in order to break even, not including your gross margin.

eCommerce 344

eCommerce Customer Retention Payments Management 344

BigCommerce

FEBRUARY 1, 2018

Let’s say that you are a solopreneur that has to handle emails from customers, packaging and shipping products, and marketing via your social media networks. Check social media network notifications and post a new update to your social media networks twice a day. Schedule social media.

Social Media 374

Social Media BigCommerce Blog Shipping Costs 374

GetElastic

JULY 22, 2019

Studies show that businesses who adopt this approach have customer retention rates 91 percent higher than competitors who do not. The main goal when developing such a strategy, should have agile principles to make it a success. The last thing retailers need is for a new customer to order an item that is actually out of stock.

Omnichannel 161

Omnichannel Fulfillment Social Media Clothing 161

Retail TouchPoints

JANUARY 18, 2022

With a comprehensive engagement strategy and loyalty programs that include personalized benefits, retailers can better meet customers’ needs and motivate them to stay engaged, even after the holidays. 3 Steps for Inspiring Customers to Stay Engaged. Offer personalized benefits that evolve with customer needs.

Customer Retention 290

Customer Retention Social Media Shipping Point of Sale 290

Kissmetrics

MARCH 29, 2018

This tells us there’s a huge opportunity to increase customer retention rates further to support revenue growth. The same report found that returning customers are nine times more likely to place an order than new customers. In my experience, high growth merchants have healthy customer retention rates.

Customer Retention 205

Customer Retention Customer eCommerce Merchant Services 205

Smile.io

MAY 1, 2023

Customer retention is a key element in making sure your ecommerce business is sustainable and in business for the long term. Without repeat customers, your business won’t have the base it needs to grow. 🛍️ Customer retention is about keeping loyal customers, as opposed to recruiting new ones.

Customer Retention 77

Customer Retention Customer Customer Loyalty Merchant Services 77

Kissmetrics

JULY 31, 2021

At this early stage, use visually engaging content such as videos, short blog posts, and social media posts to introduce your company and emphasize your brand story. Marketing strategies at this stage could include free trials, actionable emails, and CTAs, or calls to action. Why should a customer care about your company?

Download 361

Download Social Media Subscription Customer 361

Optimizely

MAY 15, 2018

In this session, you can learn about the latest developments in social commerce, the technologies that underpin these advancements, and how you best take advantage of this to help improve your customer retention strategies, and expand your business. Hit Your Target with Smart Social Ad Campaigns. 97% of U.S.

Internet Retail 321

Internet Retail Magazine Customer Retention eCommerce 321

Kissmetrics

JUNE 7, 2017

Marketers who forego these kinds of advertising strategies will find their brands are quickly made irrelevant or seemingly “out of touch” with what customers want. Imagine being able to pinpoint not just a customer’s location, but what other places they tend to visit as well? Do you have Quants on your marketing team?

Improvements 225

Improvements Marketing Channel Customer Retention 225

Kissmetrics

APRIL 13, 2018

Out of all of the different facets of digital marketing, social media tends to change with the most immediate and drastic results. With growth like that, it’s a no-brainer for marketers to implement Instagram into their social strategies. All marketers know that social media engagement is important.

Social Media 241

Social Media Clothing Travel Jewelry 241

Groove

NOVEMBER 12, 2020

We strongly recommend following up with customers post-purchase to see if your products/services met or exceeded their needs. Also, dedicate time to see how your customers are talking about your brand on social media. Customers love gaining rewards with each purchase, and it inspires them to come back to your store again.

Customer Experience 258

Customer Experience Improvements Customer Social Media 258

Kissmetrics

OCTOBER 18, 2021

A key part of creating a quarterly content plan is to review the previous quarter’s performance metrics for your social media, mailing list, and blog pages. Check everything from traffic on your pages to direct social media engagement to click-throughs to your website. Review Last Quarter’s Content Metrics.

White Paper 286

White Paper Social Media SEO Blog 286

Ecommerce Platforms

OCTOBER 24, 2022

Though email might not be the newest marketing tool available in a world of social media, influencers, and extended reality, it continues to be a fantastic choice for businesses. With email marketing, companies can capture the attention of their target audience, nurture leads into dedicated customers, and boost average order value.

Marketing 196

Marketing B2B B2C Mobile 196

SellBrite

JUNE 7, 2017

Savvy business owners know that customer retention is worth its weight in gold. The numbers say it all: it costs five times more to bring in a new customer than it does to maintain a current one and the odds of making a sale to a current customer are 60-70 percent compared to only a 5-20 percent chance of selling to a new lead.

Customer Loyalty 166

Customer Loyalty Social Media Customer Customer Retention 166

Omnisend

APRIL 28, 2021

Many will often reference impressive numbers with retention marketing, like how increasing customer retention by 5% leads to a 25% to 95% boost in profits. However, retention isn’t as clear-cut as this (honestly pretty old) soundbite. For example, using cart abandonment messaging within a retention marketing strategy.

Marketing 196

Marketing Customer Retention Merchant Services eCommerce 196

Retail TouchPoints

JULY 10, 2023

Generative AI can dramatically improve customer experiences and drive revenue by helping shoppers find the products that most match attributes of what they’re looking for today, not just what they have purchased in the past. The agents can instead focus on dealing with more complicated customer issues or driving customer retention offers.

Merchant Services 279

Merchant Services Shipping Costs Retail Social Media 279

Kissmetrics

SEPTEMBER 23, 2020

After all, it’s mandatory to get an email address for all kinds of things – from opening a bank account to signing up for social media platforms to booking flights online. Approximately 80% of business professionals believe that email marketing can be incredibly useful for increasing customer retention. And that’s not it!

Marketing 310

Marketing Social Media SEO Customer Retention 310