BigCommerce

FEBRUARY 1, 2018

Let’s say that you are a solopreneur that has to handle emails from customers, packaging and shipping products, and marketing via your social media networks. Check social media network notifications and post a new update to your social media networks twice a day. Schedule social media.

Social Media 374

Social Media BigCommerce Blog Shipping Costs 374

lateshipment

JULY 17, 2020

Running re-targeting ads on social media could do the trick, but if you want to kick things up a notch, here are some techniques and tips to keep in mind. . Visitors who make it to case studies or reviews are more likely to eventually buy your product. That’s where re-targeting comes in. Maybe they simply need a reminder.

Customer 237

Customer Shipping Costs eCommerce Customer Retention 237

Groove

NOVEMBER 12, 2020

We strongly recommend following up with customers post-purchase to see if your products/services met or exceeded their needs. Also, dedicate time to see how your customers are talking about your brand on social media. Reward Loyal Customers.

Customer Experience 258

Customer Experience Improvements Customer Social Media 258

Smile.io

FEBRUARY 24, 2023

As we enter a period of economic uncertainty, one thing will be more important than anything else for small business owners–customer retention. When customers are spending less on discretionary purchases, it’s important to emphasize loyalty. What is customer retention?

Customer Retention 87

Customer Retention Customer Social Media Merchant Services 87

Kissmetrics

MARCH 29, 2018

However, according to the Adobe Digital Index Report , returning customers make up 40% of revenues whilst representing only 8% of visitors. This tells us there’s a huge opportunity to increase customer retention rates further to support revenue growth. Why would a customer come back? It’s important to set the scene.

Customer Retention 205

Customer Retention Customer eCommerce Merchant Services 205

Kissmetrics

OCTOBER 24, 2017

You can optimize content and calls to action throughout the customer journey. For example, organic visitors may see a pop-up box to sign up for a product demo sooner than visitors from social media. Throughout your career, you’ve learned that business centers around serving the customer. Monitor Social Media Interactions.

Customer 278

Customer Live Chat Customer Loyalty Social Media 278

Kissmetrics

AUGUST 16, 2021

Marketers, particularly B2C marketers , rely on several channels to drive leads to their businesses and boost their conversion rate: SEO paid ads social media email landing pages. Also, don’t forget to market your webinar through social media. Retaining the customer is important if the business wants to thrive.

Webinar 349

Webinar Social Media Blog Books 349

Retail TouchPoints

APRIL 8, 2021

Having a referral program is one of the most effective ways to get more customers down the sales funnel. A study found that referral marketing is trusted by 86% of customers, making it the most trusted form of marketing. Incentivizing customers with referral program rewards (i.e. Word-of-mouth improves customer retention.

Reference 207

Reference Social Media Recommendation Books 207

Kissmetrics

JULY 31, 2021

At this early stage, use visually engaging content such as videos, short blog posts, and social media posts to introduce your company and emphasize your brand story. Consider what you can learn from their landing pages, social media channels, and blogs. How are they reeling in potential customers?

Download 361

Download Social Media Subscription Customer 361

lateshipment

MARCH 15, 2021

As if this were not bad enough, many such former customers end up posting damaging reviews on social media and forums that deter potential customers from buying with you! And if you are planning to just replace one customer with another, you are in for a shock!

Shipping Costs 130

Shipping Costs Customer Retention Social Media Shipping 130

Omnisend

DECEMBER 15, 2020

When that time comes, the customer will look to contact the company. The challenge for ecommerce businesses is the average customer uses ten different channels, including contact forms, social media profiles, live chat, and email—making it hard for companies to know where to focus their efforts.

Omnichannel 148

Omnichannel Live Chat Customer Social Media 148

FastSpring

DECEMBER 3, 2020

Businesses are constantly trying to figure out how to increase customer retention rates. But what if your business model is designed to create repeat customers. Subscription businesses get to profit from recurring purchases, and customers benefit from long-term savings and convenience. Increased Customer Retention.

Subscription 139

Subscription Customer Retention Marketing Payment Services 139

ROI Revolution

MAY 6, 2021

After all, a 2017 Harvard Business Review study found that customers who use multiple channels rather than a single channel spent an average of 4% more when shopping in-store and 10% more when shopping online. Social media filters to test out how products like hair dye will look on them. Time is a precious resource.

Omnichannel 135

Omnichannel Merchant Services Social Media Payment Services 135

Kissmetrics

MARCH 26, 2018

The era of social media as an unpaid marketing free-for-all is ending, with organic reach continuously declining. Because SaaS’s success is in customer retention. You need to be working to keep your customers at all times, and it’s an important enough priority to devote ad spend to.

Customer Retention 206

Customer Retention Social Media Channel SEO 206

Kibo

FEBRUARY 3, 2023

Whether you’re a B2B company selling recurring services or a DTC company selling product subscriptions, customer retention and happiness are at the core of a successful business. In this article, we’ll outline four strategies to help boost your retention rate and discuss how technology will help you implement these strategies.

Customer Retention 62

Customer Retention Subscription Payment Services Customer 62

Retail TouchPoints

SEPTEMBER 21, 2021

You have to have [social media] surveillance of course, but a better strategy is to use actual cloud-based software-as-a-service that handles the spikes for you,” Goetsch noted. You want to customer service the heck out of your customers. Ask yourself, what are you doing to support the customers you have currently?

Payments 272

Payments Payment Services Customer Experience Social Media 272

GetElastic

JULY 22, 2019

Studies show that businesses who adopt this approach have customer retention rates 91 percent higher than competitors who do not. When products are offered on different social media channels and websites, retailers need to leverage the right technology to help.

Omnichannel 161

Omnichannel Fulfillment Social Media Clothing 161

Kissmetrics

SEPTEMBER 8, 2020

If you’re running a restaurant, for example, you may want to pay attention to your customer acquisition costs, repeat visits, customer retention, and the offers that brought customers back. Case studies, work samples, anonymized data, reviews, and reports are all helpful ways to measure their skill and performance.

SEO 271

SEO Multi-channel Mobile Information 271

Kissmetrics

SEPTEMBER 19, 2020

Increase qualified website traffic Increase time on site Add more subscribers to your email list Add followers to your social media accounts Increase sales Increase upsells Increase average order values Decrease expenses and marketing costs Improve customer retention.

eCommerce 275

eCommerce eCommerce Marketing Shipping Costs Shopify 275

Kissmetrics

MAY 24, 2018

A 2017 study by Power Reviews once again confirms the growing consumer dependence on ratings and reviews. BrightLocal’s study shows that Facebook and Yelp are the two most-trusted review sources for local searches. Some brands like Wendy’s are even using negative reviews as a chance to make a splash on social media and go viral.

Games 230

Games Improvements Customer Social Media 230

Optimizely

JULY 31, 2018

This interview-based show spends each episode picking the brain of a marketing expert on a variety of topics, including SEO, pricing strategies, and customer retention. Where to start: How to Attract Customers and Keep Them Forever — Customer loyalty and customer retention go hand-in-hand.

eCommerce 223

eCommerce Shopify SEO Customer Retention 223

365 Retail

DECEMBER 20, 2023

What is customer retention? Customer retention refers to a company’s capacity to convert purchasers into repeat customers, preventing them from purchasing from a rival. Why is customer retention crucial for businesses?

Customer Retention 52

Customer Retention Customer Customer Loyalty Merchant Services 52

lateshipment

FEBRUARY 26, 2020

In this age of social media, shoppers wield a greater power to move the masses with their expressions of pleasure or displeasure over their experiences with brands. Customer loyalty is highly valuable for businesses as studies show increasing customer retention rates by just 5% can increase your profits by more than 25%.

Customer Experience 233

Customer Experience Customer Shipping Costs Shipping 233

Kissmetrics

MARCH 23, 2018

Amazon has a lot of the same problems that most retailers have when dealing with customer service. They still deal with customer complaints with varying degrees of success, just like everyone else. And customer experience can play a big role in customer retention and loyalty.

eCommerce 210

eCommerce Shipping Costs Subscription Payment Services 210

Omnisend

JANUARY 8, 2024

Reading Time: 8 minutes A common misconception about repeat customers is that they only respond to crazy discounts. While providing discounts is an effective strategy to encourage returning customers, it’s neither the only nor the best way. Returning customers also benefit your reputation, strengthening your market position.

Customer 89

Customer Customer Retention Social Media X-cart 89

Ecommerce Platforms

OCTOBER 24, 2022

Though email might not be the newest marketing tool available in a world of social media, influencers, and extended reality, it continues to be a fantastic choice for businesses. With email marketing, companies can capture the attention of their target audience, nurture leads into dedicated customers, and boost average order value.

Marketing 196

Marketing B2B B2C Mobile 196

lateshipment

FEBRUARY 6, 2025

The post-purchase journey is invaluable to e-commerce businesses because it: Reduces customer churn: Addressing any issues or concerns promptly and effectively can help prevent customers from switching to competitors. Customer Retention Rate (CRR) Customer retention rate (CRR) gauges your ability to keep customers coming back for more.

Payment Services 130

Payment Services Customer Retention eCommerce Shipping Costs 130

lateshipment

FEBRUARY 6, 2025

The post-purchase journey is invaluable to e-commerce businesses because it: Reduces customer churn: Addressing any issues or concerns promptly and effectively can help prevent customers from switching to competitors. Customer Retention Rate (CRR) Customer retention rate (CRR) gauges your ability to keep customers coming back for more.

Payment Services 130

Payment Services Customer Retention eCommerce Shipping Costs 130

SellBrite

SEPTEMBER 5, 2020

Studies have shown that customers exposed to three or more marketing channels are 250% more likely to purchase from a brand. Customer retention rates are also 90% higher for omnichannel strategies compared to single channel. Create shoppable posts on social media. Omnichannel Marketing Strategies.

Omnichannel 107

Omnichannel eCommerce Marketing Social Media 107

GetElastic

SEPTEMBER 15, 2021

Customer Loyalty Programs: Almost all B2B marketers strive to find a balance between acquiring new customers and retaining existing customers. However, data shows that: 33% of marketers plan to increase spending on customer acquisition, versus only 18% on customer retention.

B2B 146

B2B eCommerce Customer SEO 146

SellBrite

SEPTEMBER 27, 2017

For instance, this data can help you pick the best social media channels to advertise on or help you decide whether your ads should be mobile-friendly. What are their favorite social media channels? You can use the reported demographics in these studies to infer what technology your top buyers might be using.

eCommerce 132

eCommerce Customer Social Media Information 132

ROI Revolution

OCTOBER 7, 2019

On their own, YouTube and remarketing can be extremely powerful tools for customer retention and profitable brand growth. That combined with its status as the second most popular social media platform (with 1.9 To dive deeper into this story, check out our full case study here ! Published October 7, 2019.

Social Media 87

Social Media Customer Retention Presentation Other 87

lateshipment

APRIL 6, 2023

Repeat customers are receptive to more: They’re eager to test out new goods and services from a company they already know and respect. Companies may design a seamless and “omni-awesome” client journey by swiping right on a variety of touchpoints, including calls, emails, social media, text messages, mobile apps, and more.

eCommerce 130

eCommerce Customer Payment Services Shipping Costs 130

Korona

MARCH 25, 2022

Given that the probability of an existing customer returning to purchase something at your store is 60-70% compared to the 5-20% chance of converting a new customer, it’s no surprise that eCommerce brands are prioritizing customer retention. Social media engagement. Engage with customers on social media .

Customer Loyalty 98

Customer Loyalty eCommerce Customer Social Media 98

Klaviyo

JANUARY 9, 2018

Studies demonstrate the effectiveness of a good email welcome series. Once you’ve built a relationship, you need to nurture it through the repeat customer or retention stage. Focusing on retention is well worth your time. Thus it’s vital that you have a strategy to increase customer retention.

Customer Retention 141

Customer Retention Social Media Recommendation Customer 141

lateshipment

AUGUST 13, 2021

Understand where you get the most customers from—organic search, paid social media promotions, email marketing, and social media channels. Such personalized experiences can go a long way in building customer retention. Conduct a load test to handle the traffic surge.

Shipping Costs 130

Shipping Costs Payment Services Shipping Social Media 130

Ecommerce Platforms

JANUARY 24, 2018

Social media is a good tool. Red Bull, one of the biggest beverage companies in the world with a roster of famous people that we love, freely interacts with their customers. Social media can easily bridge the divide if customers perceive you to be too corporate. Don't you just love this?

Customer 139

Customer Social Media Reference Customer Retention 139