Kissmetrics

AUGUST 6, 2021

It costs 5X less to retain a customer than it does to acquire a new one. That’s why customer retention is crucial to growing your Ecommerce business. What is customer retention? Customer retention is the ability to encourage customers to keep coming back to make purchases.

Customer Retention 302

Customer Retention Customer Payment Services BigCommerce 302

Omnisend

JANUARY 8, 2024

Reading Time: 8 minutes A common misconception about repeat customers is that they only respond to crazy discounts. While providing discounts is an effective strategy to encourage returning customers, it’s neither the only nor the best way. Let’s explore the value repeat clients and customers can bring to your business.

Customer 89

Customer Customer Retention Social Media X-cart 89

Kissmetrics

APRIL 21, 2021

While consumers may be able to shop on social media, a website, and a brick-and-mortar store, they can’t move seamlessly between them. Omnichannel e-commerce provides a better customer experience and allows your brand to take advantage of new platforms, increase customer retention rates, and boost sales.

eCommerce Marketing 254

eCommerce Marketing eCommerce Omnichannel Marketing 254

Retail TouchPoints

JUNE 23, 2022

This is also the ideal time to review the online customer journey, because consumer expectations for ecommerce convenience and personalization are higher than ever, based on the findings of ClearSale’s 2021 State of Consumer Attitudes on Ecommerce, Fraud & CX survey.

Payment Services 304

Payment Services eCommerce Payments Retail 304

lateshipment

MAY 28, 2020

Surveys have repeatedly shown that a majority of buyers refuse to shop from a retailer following a negative delivery experience. As if this were not bad enough, many such former customers end up posting damaging reviews on social media and forums that deter potential customers from buying from this retailer (could be you!).

Shipping Costs 246

Shipping Costs Customer Retention Shipping Small Business Retail 246

Retail TouchPoints

JANUARY 18, 2022

For example, when surveyed outside of the holiday season , shoppers ranked free and faster shipping, instant discounts, free giveaways and surprise rewards as benefits that motivate them to stay or renew a loyalty program membership. Offer personalized benefits that evolve with customer needs.

Customer Retention 290

Customer Retention Social Media Shipping Point of Sale 290

Retail TouchPoints

AUGUST 15, 2022

Results from Retail TouchPoints’ annual Customer Loyalty and Personalization Benchmark Report reaffirm that retailers are focused on building a strong foundation of first-party data to support their supply chain, in-store services, omnichannel marketing and experiential strategies. . Collect and Leverage First-Party Data .

Customer Loyalty 243

Customer Loyalty Customer Retail Shipping Costs 243

Retail TouchPoints

MAY 28, 2021

But customer service must be prioritized by every organization. Here are three data-backed reasons why: Good customer service leads to increased customer retention rates. ? Customer service plays a crucial role in brand image. Proactive customer service is a powerful form of marketing. Why is this important?

Payment Services 175

Payment Services Games Live Chat Customer 175

Retail TouchPoints

JULY 10, 2023

Generative AI can dramatically improve customer experiences and drive revenue by helping shoppers find the products that most match attributes of what they’re looking for today, not just what they have purchased in the past. Assistive customer service. Improving customer service has long been a priority for retailers large and small.

Merchant Services 279

Merchant Services Shipping Costs Retail Social Media 279

Groove

NOVEMBER 12, 2020

We strongly recommend following up with customers post-purchase to see if your products/services met or exceeded their needs. Also, dedicate time to see how your customers are talking about your brand on social media. Customers love gaining rewards with each purchase, and it inspires them to come back to your store again.

Customer Experience 249

Customer Experience Improvements Customer Social Media 249

SellBrite

JUNE 7, 2017

Savvy business owners know that customer retention is worth its weight in gold. The numbers say it all: it costs five times more to bring in a new customer than it does to maintain a current one and the odds of making a sale to a current customer are 60-70 percent compared to only a 5-20 percent chance of selling to a new lead.

Customer Loyalty 161

Customer Loyalty Social Media Customer Customer Retention 161

UpSellIt

NOVEMBER 7, 2024

Encourage customer involvement through social media interactions, community events, or user-generated content. When customers feel an emotional bond with your brand, they are more likely to stay loyal and advocate for your business.

Customer Loyalty 135

Customer Loyalty Customer Live Chat Customer Experience 135

Retail TouchPoints

JANUARY 31, 2024

Lately, Intuit Mailchimp has been laser focused on solving our customers’ clustomer problem. In our recent survey with Edelman DXI , we found that customers are 87% more likely to click into an email if it’s personalized to them, and 71% of customers are more likely to purchase from a company that sends them personalized email.

Marketing 264

Marketing Customer Retention Shopify Social Media 264

365 Retail

NOVEMBER 13, 2024

Offering branded items as incentives for loyalty program members or frequent customers shows them they’re recognized and appreciated, encouraging continued engagement and shopping. These KPIs help measure the promotional products’ impact on customer engagement and sales.

Customer Loyalty 52

Customer Loyalty Retail Gifts Social Media 52

Payoneer

NOVEMBER 6, 2018

Online sellers should put at least as much effort into customer retention as you do into acquisition. A strong retention strategy pays big dividends in the long run for your business. The following is an overview of key strategies and tips to help you retain customers and optimize your profits. Leverage Social Media.

Customer Retention 20

Customer Retention Customer Social Media Subscription 20

lateshipment

OCTOBER 2, 2024

Boost brand awareness – With customers actively looking for deals, BFCM creates the opportunity for you to dramatically boost your brand’s visibility by running well-targeted marketing campaigns and increasing your share of voice in a competitive market. Over 73% of people actively shop on social media for Black Friday in 2024.

eCommerce 130

eCommerce Social Media Shipping Costs Home Furnishings 130

Omnisend

DECEMBER 15, 2020

When that time comes, the customer will look to contact the company. The challenge for ecommerce businesses is the average customer uses ten different channels, including contact forms, social media profiles, live chat, and email—making it hard for companies to know where to focus their efforts.

Omnichannel 148

Omnichannel Live Chat Customer Social Media 148

Omnisend

APRIL 28, 2021

Enter retention marketing—the difference between constantly struggling to attract first-time buyers and comfortably selling to loyal customers. Many will often reference impressive numbers with retention marketing, like how increasing customer retention by 5% leads to a 25% to 95% boost in profits. Post-Purchase.

Marketing 196

Marketing Customer Retention Merchant Services eCommerce 196

GetElastic

APRIL 28, 2022

Through Contentful and social media, Glossier has created a strong, loyal customer base and enhanced customer experiences. million followers with a content mix of customer reviews, product promotions, and influencer partnerships to draw in more customers. Their instagram page consists of 2.6 billion to $17.6

Payment Services 78

Payment Services eCommerce Customer Retention Demo 78

Groove

OCTOBER 7, 2022

Over half of merchants surveyed in Recharge’s State of Subscription Commerce Report choose to offer this model, with the exact figure clocking in at 55%. Increase Customer Retention. By creating an incentive-based system that provides value to your customers, they are likely to stick around for longer periods of time.

Subscription 195

Subscription Shopify Merchant Services Shipping Costs 195

Smile.io

JULY 7, 2023

Increases customer retention Customer retention is the key to sustainable and long-term growth for ecommerce brands. According to our data at Smile.io , on average, the top 10% of customers spend 2 times more per order than the lower 90%. Blog Mike Rossi 2. Blog Gabrielle Policella 5.

Customer Retention 92

Customer Retention Blog Customer Experience Jewelry 92

BigCommerce

APRIL 18, 2018

This is where you should be tracking and analyzing metrics related to inbound traffic to your store, email, and social media engagement. According to Bain & Company , a 5% increase in customer retention rate will result in a 25% to 95% increase in profits. A repeat customer can provide a ton of value to a business.

Download 418

Download eCommerce Social Media Shopping Carts 418

lateshipment

OCTOBER 16, 2020

According to Deloitte’s 2019 holiday survey , customers planned to spend over 74% of their holiday budget on retail for clothing, home furnishing, gifts, etc. and the rest on travel and socializing away from home. Customers staying at home will share their costumes, outfits, decors, etc, widely on social media.

Shipping Costs 211

Shipping Costs eCommerce Social Media Shipping 211

retailnext

SEPTEMBER 24, 2019

Online Surveys – The perfect way to know what your audience thinks of your products and services is to ask them! Online surveys help you understand the perspectives of your customers and think like them. Here’s what must be ensured while creating an online survey: Establish a clear purpose for your survey.

Customer Data 88

Customer Data Improvements Customer Social Media 88

Groove

OCTOBER 7, 2022

Over half of merchants surveyed in Recharge’s State of Subscription Commerce Report choose to offer this model, with the exact figure clocking in at 55%. Increase Customer Retention By creating an incentive-based system that provides value to your customers, they are likely to stick around for longer periods of time.

Subscription 195

Subscription Shopify Merchant Services Payment Services 195

RetailMinded

JULY 8, 2021

Depending on the approach you applied to your business, you will have access to survey results, rankings, impressions, likes, shares, sales, conversions, and clicks. If you have businesses in Surrey or Guildford, for example, you might have probably already earned loyal customers in the area due to personal connections and networks.

Marketing 106

Marketing Retail Customer Loyalty Social Media 106

GetElastic

DECEMBER 25, 2019

If you’re thinking “Hey, it seems challenging to create a retention marketing strategy. How to Enable Your Retention Marketing Strategy. To develop a customer retention strategy, you first have to understand your potential customers. Lost customers : Those who no longer shop with you. We’ve got you covered.

Marketing 124

Marketing Customer Retention Shipping Costs Clothing 124

Retail TouchPoints

MAY 23, 2023

The team conducted a survey to learn more about how consumers found the brand and why they purchased from them, and analyzed carts to understand which additional products they purchased. The majority of customers we acquired [during the pandemic] were just buying masks,” Gopinath said.

Specialty Retailers 274

Specialty Retailers Consumer Social Media Accessories 274

Kissmetrics

JANUARY 17, 2022

Customers Prefer Personalized Messages. An Epsilon survey found 80 percent of consumers are more likely to do business with a company if it offers personalized experiences—and 90 percent say they find personalization appealing. Better Understand Your Customers. Improve Customer Retention.

Marketing 273

Marketing Recommendation Social Media Improvements 273

Kissmetrics

AUGUST 16, 2021

Marketers, particularly B2C marketers , rely on several channels to drive leads to their businesses and boost their conversion rate: SEO paid ads social media email landing pages. According to a survey conducted by ReadyTalk, 30%–40% of webinar attendees are turned into leads. Similarly, you can use polls during your webinar.

Webinar 349

Webinar Social Media Blog Books 349

GetElastic

JANUARY 13, 2022

Having a centralized platform creates consistency across all channels and devices; from your site to your mobile app, to your social media presence, unified commerce brings each experience into a single interface. Marketing, Sales, IT, Customer Service etc.)

Omnichannel 78

Omnichannel Customer Retention Customer Experience Social Media 78

Retail TouchPoints

SEPTEMBER 21, 2021

You have to have [social media] surveillance of course, but a better strategy is to use actual cloud-based software-as-a-service that handles the spikes for you,” Goetsch noted. Closing the ‘Phygital’ Service Gap: How to Create Connected Customer Experiences. You want to customer service the heck out of your customers. “If

Payments 272

Payments Payment Services Customer Experience Social Media 272

Kissmetrics

MARCH 26, 2018

The era of social media as an unpaid marketing free-for-all is ending, with organic reach continuously declining. According to the latest Gartner CMO Spend Survey, 67% of CMOs plan to increase their spending in digital ads this year. Because SaaS’s success is in customer retention.

Customer Retention 206

Customer Retention Social Media SEO Channel 206

AcquireConvert

JULY 26, 2024

We’ll delve into various types of marketing, such as social media, content, and influencer marketing, and explain the difference between inbound and outbound strategies. Definition Marketing is the strategic process of creating, communicating, and delivering value to customers through various methods.

Marketing 36

Marketing Social Media Multi-channel PPC 36

SellBrite

SEPTEMBER 27, 2017

For instance, this data can help you pick the best social media channels to advertise on or help you decide whether your ads should be mobile-friendly. What are their favorite social media channels? If you have trouble getting responses, try incentivizing these surveys with a gift card or discount. Psychographics.

eCommerce 125

eCommerce Customer Social Media Information 125

Kissmetrics

JULY 31, 2021

At this early stage, use visually engaging content such as videos, short blog posts, and social media posts to introduce your company and emphasize your brand story. Consider what you can learn from their landing pages, social media channels, and blogs. How are they reeling in potential customers?

Download 361

Download Social Media Subscription Customer 361

Smile.io

FEBRUARY 23, 2022

Customer Retention Rate (CRR) A high customer retention rate is the ultimate goal of loyalty marketing. CRR measures how many customers you retain over a period of time. It is the percentage of your loyal customers who have shopped with you before during a predetermined period of time.

Marketing 82

Marketing Customer Loyalty Customer Retention Social Media 82