Retail TouchPoints

NOVEMBER 30, 2023

The innate connections we have with food and beverage brands, especially those we have grown up with, create a built-in opportunity for companies like PepsiCo to drive customer retention and loyalty.

Food and Beverages 304

Food and Beverages Games Consumer Customer Retention 304

GetElastic

DECEMBER 18, 2020

To cater to better customer experience, convenience, and value-add capabilities, Gartner has suggested the addition of services to physical products such as: Subscriptions. Subscriptions. Subscription based models are at the center of recurring revenue in eCommerce. And what keeps the customers loyal you might ask?

Merchant Services 148

Merchant Services Payment Services Payments Subscription 148

Kissmetrics

JULY 31, 2021

A prospect could ultimately be in this stage for a while, so the focus should be on creating valuable, informative, and reliable content such as case studies, video tutorials, and downloads. You can send the customers who bought a coffee machine a discount code for toasters, and send a control group a full price ad on toasters.

Download 361

Download Social Media Subscription Customer 361

Kissmetrics

DECEMBER 8, 2020

Maybe it’s a purchase, a subscription, or just free trial signup. Just check out the findings from this HubSpot Research study. This is a score based on how many customers like your brand and how many see room for improvement. The Net Promoter Score is one of the best ways to improve customer retention over the long-term.

Mobile 363

Mobile Social Media Article Payment Services 363

365 Retail

DECEMBER 20, 2023

What is customer retention? Customer retention refers to a company’s capacity to convert purchasers into repeat customers, preventing them from purchasing from a rival. Why is customer retention crucial for businesses?

Customer Retention 52

Customer Retention Customer Customer Loyalty Merchant Services 52

BigCommerce

APRIL 18, 2018

According to Bain & Company , a 5% increase in customer retention rate will result in a 25% to 95% increase in profits. A repeat customer can provide a ton of value to a business. Measuring customer retention should form the starting point to understanding and improving customer loyalty.

Download 418

Download eCommerce Social Media Shopping Carts 418

FastSpring

APRIL 26, 2022

Last week, I canceled an annual SaaS subscription (I had three weeks left until renewal). Interestingly, even though I paid for a year-long subscription, the company didn’t let me keep the last three weeks of access to its premium features. This action will immediately downgrade your subscription.

Payments 147

Payments Subscription Payment Services Definition 147

Retail TouchPoints

SEPTEMBER 21, 2021

Jennifer Ives, SVP of Global Partnerships for 3Pillar Global, discusses why strong customer retention is the basis for successful customer acquisition: “COVID created a retention need for retailers, and customer service is key. You want to customer service the heck out of your customers.

Payments 272

Payments Payment Services Customer Experience Social Media 272

365 Retail

AUGUST 30, 2022

According to the study “What the British want from Loyalty programmes 3.0” (Mando-Connect and YouGov), despite everything that has changed in the past 2 years, the British remain big fans of loyalty programmes and are highly engaged with the sector. In fact, the study reported a 15% decline in supermarket memberships between 2018 and 2022.

Customer Retention 105

Customer Retention Subscription Consumer Channel 105

Korona

MARCH 25, 2022

Given that the probability of an existing customer returning to purchase something at your store is 60-70% compared to the 5-20% chance of converting a new customer, it’s no surprise that eCommerce brands are prioritizing customer retention. Subscription programs. Offer a subscription program. Amazon model.

Customer Loyalty 98

Customer Loyalty eCommerce Customer Social Media 98

ROI Revolution

MAY 6, 2021

After all, a 2017 Harvard Business Review study found that customers who use multiple channels rather than a single channel spent an average of 4% more when shopping in-store and 10% more when shopping online. DNVBs getting off the ground through subscription-based commerce. So what’s the next big thing? Digital Wallets.

Omnichannel 135

Omnichannel Merchant Services Social Media Payment Services 135

Omnisend

MAY 30, 2021

Omnisend’s studies have revealed that custom automation can yield incredibly high open and click-through rates. In fact, our own studies have shown an overall increase in open rates, click rates, and even conversion rates. Behavioral marketing segmentation helps divide a customer base. Where they go whilst on it.

Customer 114

Customer Merchant Services Subscription Omnichannel 114

GetElastic

APRIL 28, 2022

Omnichannel Shopping Leading to Better Customer Retention. According to Omnisend , “customer retention rates are 90% higher for omnichannel versus single channel.” An omnichannel approach to eCommerce is being adopted by companies to make the customer experience more convenient. What’s Next for DTC eCommerce?

Payment Services 78

Payment Services eCommerce Customer Retention Demo 78

ecomdash

NOVEMBER 26, 2018

Merchants can focus on building more personalized content and customer experiences for their target customers which leads to stronger brand loyalty. Studies show that a 5% increase in customer retention leads to a 95% increase in profits. Better ROI.

Shipping Costs 148

Shipping Costs eCommerce Shipping Fulfillment 148

Ecommerce Platforms

NOVEMBER 11, 2019

You want to maintain a customer base that doesn't miss out on all their scheduled recurring payments. . So having a paid program that’s up and running isn’t enough input that’ll make your customers not to look at the other side. Think of it this way: You own a brand that’s closely linked to a particular customer base.

Customer Loyalty 143

Customer Loyalty Customer Merchant Services eCommerce 143

Smile.io

JANUARY 30, 2024

Loyalty programs are essential for customer retention and a necessary foundation for building customer loyalty in ecommerce. Whether it’s a points program, a simple referral program, or a multi-tiered VIP program, a loyalty program aims to turn one-time customers into repeat customers and build a loyal following.

Customer Loyalty 92

Customer Loyalty Customer Jewelry Social Media 92

365 Retail

JULY 3, 2023

According to a 2022 2022 Thales cloud security study report , 51% of SaaS providers agree that managing data security and privacy in the cloud is more complex than on-premises: Image via Thales So how do you ensure maximum privacy and security for your business and customer data?

B2B 52

B2B Subscription Customer Data Information 52

FastSpring

AUGUST 15, 2019

Every SaaS company knows free trials are a crucial part of their marketing stack to convert new customers. A study by Totango found asking for credit card details cuts the number of free trial users who turn into paying customers in half. Strategy #4: Nurture Your Current Customers. Customer retention.

White Paper 89

White Paper Customer Retention B2B Social Media 89

Korona

FEBRUARY 9, 2023

Implement Loyalty Programs Retaining an existing customer costs up to five times less than gaining a new one. A good customer retention program can generate significant gains in recurring revenue for your company by improving the return on your marketing and sales budget. What are the key performance indicators of retail?

Improvements 98

Improvements Payment Services POS Payments 98

FastSpring

MAY 13, 2021

Customers like options, especially when it comes to subscription products. They want to be able to customize the features they pay for, the length of their term, and payment frequency. Once you’ve decided on features and prices, FastSpring makes it easy to list and manage your subscriptions. Improved purchase experience.

Payment Services 87

Payment Services Shopping Carts eCommerce Mobile 87

Smile.io

SEPTEMBER 19, 2023

Factor in the Shopify subscription fee and marketing costs to set a baseline price. Instead, differentiate your offering through value-added features or superior customer service. Study the prices of similar products while focusing on the unique features your items offer.

Shipping Costs 94

Shipping Costs Merchant Services Arts Shopify 94

Smile.io

FEBRUARY 2, 2024

The sample size includes 139 million orders analyzed for this study.  Mike Rossi 2023 Customer loyalty data snapshot  The study examines key retention metrics year over year by industry and merchant size based on average monthly order count. We studied Smile Rewards’ top 6 industries by annual revenue.

Customer Loyalty 101

Customer Loyalty eCommerce Customer Merchant Services 101

FastSpring

MAY 13, 2021

Customers like options, especially when it comes to subscription products. They want to be able to customize the features they pay for, the length of their term, and payment frequency. Once you’ve decided on features and prices, FastSpring makes it easy to list and manage your subscriptions. Improved purchase experience.

Payment Services 78

Payment Services Shopping Carts eCommerce Mobile 78

Smile.io

JANUARY 2, 2020

Reward programs show customers that you appreciate their loyalty , and it can boost your customer retention rates by offering perks for your repeat shoppers. When looking for ways to grow your customer base and increase retention rates, especially as a new business, reward programs are a great place to start.

Customer Loyalty 84

Customer Loyalty Customer Travel Customer Retention 84

365 Retail

JUNE 5, 2024

And the impacts on customer loyalty are undoubtedly fantastic – Costco has succeeded to grow to 152.7 Both brands are incredible case studies when it comes to fostering customer loyalty. Simply put, customers must pay a fee to access discounts, exclusive products and services. billion dollars annually.

Customer Loyalty 52

Customer Loyalty Customer Retail Customer Retention 52

Smile.io

MARCH 11, 2021

Here’s a few reasons why you might want to do that: 65% of American customers consider positive, personal experiences to have more of an impact on them than advertising. 93% of customers are likely to buy again from a company after receiving fantastic customer service. The reason?

Improvements 88

Improvements Live Chat Social Media eCommerce 88

Algopix

AUGUST 30, 2023

Interactive elements like interviews, case studies, and Q&A sessions enhance the learning experience. With a focus on conversion optimization, customer retention, and data-driven strategies, the podcast offers actionable insights for businesses aiming to double their success.

eCommerce 108

eCommerce Shopify Information Technology 108

Ecommerce Platforms

JANUARY 14, 2020

Case studies. From the traditional ones such as B2Cs (business-to-consumer), B2Bs (business-to-business), C2Bs (consumer-to-business), C2Cs (consumer to consumer), to the forefront models like drop-shipping, subscription services, Saas setups, white labels, and so much more. Well, the most popular digital products include: eBooks.

Merchant Services 175

Merchant Services eCommerce Payment Services Shipping Costs 175

Lemonstand

NOVEMBER 1, 2018

According to a study by McKinsey Institute: Word-of-mouth is the primary factor behind 20 to 50 percent of all purchasing decisions. This drives your customer acquisition costs down significantly and creates a new (and very profitable) customer acquisition channel. Here are 20+ stats and studies about the power of word of mouth.

eCommerce 54

eCommerce Social Media Reference Subscription 54

Omnisend

APRIL 19, 2021

As a great Newsletter2go alternative, Omnisend can help you to identify and nurture customers throughout the customer lifecycle, from attracting leads to post-purchase messaging for customer retention and reactivation, and provide detailed analytics so you can closely track your performance. Marketing Automation.

Merchant Services 78

Merchant Services Shipping Costs eCommerce Live Chat 78

Smile.io

MARCH 20, 2024

The challenge for ecommerce brands is retaining customers and encouraging authentic customer loyalty.    Customer loyalty programs have played a considerable role in fostering repeat purchases. A recent study revealed that 90% of companies offer some sort of loyalty program. and achieved incredible results.

Shipping Costs 95

Shipping Costs Shopify Customer Loyalty Merchant Services 95

Kibo

MAY 14, 2014

Nonetheless, a Forrester study for Accenture indicates that a staggering 94% of retail decision-makers face significant barriers to supporting a truly integrated omnichannel business. A recent Cisco survey revealed that mobile search currently touches in-store and online purchase for 29% and 33% of shoppers respectively.

Customer Experience 62

Customer Experience Omnichannel Improvements Customer 62

Smile.io

NOVEMBER 7, 2019

Marketing based on your product features or prices may create temporary excitement, but it does not lay the groundwork for sustainable customer relationships. In fact, studies have shown that while people are initially drawn to narcissistic behaviors, they tend to lose those relationships rather quickly as people start to see through them.

Marketing 58

Marketing Social Media Definition Channel 58

eCommerceFuel

OCTOBER 1, 2020

Customer loyalty is the key to customer retention, meaning repeat customers for your business. The fundamental goal for an eCommerce shop is to attract customers, and ultimately keep them coming. Adapted from a traditional shop model, an eCommerce customer loyalty program is essential for customer retention.

Customer Loyalty 44

Customer Loyalty eCommerce Customer Shipping Costs 44

Korona

JUNE 23, 2022

Your loyalty and CRM are critical aspects of increasing customer retention and return rates. Unlike many ticketing platforms that charge exorbitant per-ticket rates in addition to credit card processing fees, KORONA Event instead charges a flat subscription rate. Purchasing process: What is the buying process like? Ticketleap.

Merchant Services 52

Merchant Services Payment Services POS Events 52

Smile.io

JANUARY 16, 2020

Monitoring your spending on things like advertising and discounting in relation to the number of new customers you’re acquiring is a good indicator of how much these strategies are resonating with your target audience. Believe it or not, customer retention is one of the most effective ways to reduce your CAC.

Customer 47

Customer Social Media Customer Loyalty Recommendation 47

Ecommerce Platforms

JUNE 20, 2022

From Birchbox to Dollar Shave Club, and Kiwi Crate to Netflix, we seem to live in a world of subscriptions, whether it be for software, movies, clothing, food, or whatever else you don't mind paying for with a monthly subscription. There's a reason so many subscription-based business models seem to be popping up.

Subscription 220

Subscription Shipping Costs Merchant Services Payment Services 220