BigCommerce

SEPTEMBER 6, 2018

On the one hand, it’s an once-in-a-year opportunity to run promotions , launch new campaigns to acquire new customers , and ramp up for a long running revenue train to start the new year. This makes online businesses prone to customers’ negative feedback and god forbid, negative reviews. Don’t miss a post.

Payment Services 288

Payment Services Merchant Services Live Chat Customer 288

Retail TouchPoints

JULY 26, 2024

B2B commerce is a primary channel through which customers make purchases and an integral tool in establishing trust. The Challenge of Meeting Customer Demands Why are B2B sellers struggling to keep pace with customer demands? The answer lies in the inherent complexity of their business processes.

B2B 261

B2B Payment Services Payments Shipping Costs 261

Retail TouchPoints

AUGUST 29, 2022

This discovery tarnished the reputation of a widely respected company with a long history of customer loyalty. Mobile apps have evolved into a critical business asset, generating billions of dollars in revenue. Consumers understand the value of their data and need assurance that companies are protecting it.

Mobile 312

Mobile Payment Services Payments Retail 312

Ecommerce Platforms

MAY 9, 2022

Unfortunately, managing subscriptions, customer cycles, and pricing structures can be a real headache. The solution allows business leaders from major companies like Lucidchart and Twitch to automate subscriptions at scale. You’ll also be able to automatically notify your customers when any changes happen to your subscriptions.

Subscription 196

Subscription Payment Services Merchant Services Payments 196

Retail TouchPoints

AUGUST 14, 2020

Last year the top priority was engaging customers in real time. Priorities may be changing, but retailers still need to provide a superior customer experience, added webinar panelist Caila Schwartz, Senior Industry Strategist at Salesforce Commerce Cloud. That was bumped to number two, and innovation is at the top this year.”.

Webinar 289

Webinar Consumer Payments Marketing 289

Ecommerce Platforms

SEPTEMBER 13, 2022

Online video platforms provide everything business leaders need to create and share compelling content, from CMS tools, to templates, and even monetization options. Today, we’re going to be looking at some of the top video platforms business leaders and creators can explore for their needs in 2023 and beyond. Go to the top.

Payments 42

Payments SEO Events Payment Services 42

BigCommerce

JANUARY 23, 2018

Agile marketing that gets these brands to the forefront of customer conversion in a more compelling way than traditional companies. The latter leads to sales, growth and revenue. The former doesn’t have to be business as usual. What enables those up-and-comers to take on their legacy competitors (i.e. Amazon and Gillette)?

Payment Services 362

Payment Services eCommerce BigCommerce eCommerce Platforms 362

Retail TouchPoints

SEPTEMBER 26, 2024

Due to AI tools that make it easier for criminals to synthesize identities from stolen customer data and manage them, banks and commerce are expected to lose close to $5 billion this year to this type of fraud. Data breaches have been a problem for many years, but 2023 was the worst yet for U.S.

Payments 261

Payments Payment Services Retail Banking 261

Retail TouchPoints

APRIL 3, 2023

The growth of online shopping, self-checkout systems, point-of-sale transactions and other digital processes has created numerous opportunities for attackers. Employing tactics ranging from social engineering to credit card skimming, criminals can attack anywhere along the supply chain, from payment system providers to customers.

Payment Services 300

Payment Services Payments Retail Operations 300

FastSpring

SEPTEMBER 16, 2021

What makes a company choose one SaaS payment processing provider over another? For example, at FastSpring, we have a lot of data about online shopping carts. But we wanted to hear directly from technical founders and software developers about what you look for in a SaaS payment processing service. Integrations?

Payment Services 114

Payment Services Merchant Services Payments ACH 114

Retail TouchPoints

AUGUST 19, 2020

But in reality, in the wake of COVID and the resulting shift to e-Commerce as the order of the day, retailers and brands outside of the Big Box set are scoring big wins with customers, and proving without a shadow of a doubt that they can thrive while remaining independent of giant e-Commerce marketplaces. . Data And Insights.

eCommerce 274

eCommerce Merchant Services Games Payment Services 274

Ecommerce Platforms

AUGUST 8, 2019

If so, you'll need to find and use a top-notch payment platform. This solution helps to simplify automated clearing house payments (ACH) and white label bank transfers for businesses. It’s especially handy for companies who want to use bank transfers as a cheaper, easier way to make payments. Facilitate payments.

ACH 134

ACH Payment Services Merchant Services Payments 134

Retail TouchPoints

JANUARY 26, 2022

Companies of all sizes were affected by the pandemic, especially small- to mid-size businesses (SMBs). Merchants in particular had to quickly shift from in-store sales to online and learn how to accept payments digitally. million applications to start new businesses through September 2021. What is a Chargeback?

Merchant Services 278

Merchant Services Payment Services Payments Shipping Costs 278

Retail TouchPoints

NOVEMBER 21, 2024

In October, Beyond committed to invest $40 million in the struggling home goods retailer as part of a wide-reaching partnership that would combine The Container Store’s brick-and-mortar footprint with Beyond’s customer data platform, loyalty and payment programs.

Payments 278

Payments Payment Services Customer Data Operations 278

Retail TouchPoints

JUNE 11, 2021

Now more than ever, retailers are looking for solutions to create more seamless in-person and digital customer experiences. Retailers must look for the right technology that will streamline their operations and improve the customer experience, which can ultimately increase brand loyalty and revenue. Tying Channels Together.

Payment Services 248

Payment Services Payments Retail Sporting Goods 248

Retail TouchPoints

OCTOBER 30, 2024

Endpoints, like laptops, tablets, mobile and BYOD devices, public cloud infrastructure and SaaS applications play a bigger role in retailers’ business and how they engage with their customers. Customers want personal, seamless, no-contact experiences, and each additional endpoint helps provide what today’s customers expect.

Payment Services 269

Payment Services Customer Experience Customer Data Management 269

BigCommerce

APRIL 14, 2017

And, when you have their email, you can trigger an abandoned cart series to bring that customer back and earn their sale. 27%: The checkout process was too long or complicated. 8%: Didn’t see their preferred method of payment. 27%: The checkout process was too long or complicated. Outside of the 58.6%

Shipping Costs 411

Shipping Costs Payments BigCommerce Payment Services 411

Retail TouchPoints

AUGUST 13, 2021

At the very least, it makes it harder for customers to engage with a brand and creates a frustrating shopping experience. Mobile commerce is made up of an entirely new kind of customer who should be marketed to accordingly. These customers have different expectations when it comes to their shopping experience compared to desktop users.

Mobile 264

Mobile Merchant Services Payment Services Payments 264

Ecommerce Platforms

MARCH 14, 2022

The pandemic laid bare the problems with the conventional checkout process, and companies began looking at more efficient, and more hygienic, ways to process payments. However, other players have entered the market, and business owners are spoilt for choice. The 6 Best Mobile POS Systems For Businesses Going Into 2022.

POS 197

POS Payment Services Mobile Payments 197

Retail TouchPoints

OCTOBER 18, 2023

Some fashion brands, including Zara, J.Crew and Uniqlo , have begun charging for returns in order to claw back lost revenue and dissuade certain behaviors. For retailers with overseas customers, the returns process can be more complex, with potentially more loopholes for returns fraud.

Payment Services 277

Payment Services Shipping Costs Payments Shipping 277

Sailthru

FEBRUARY 5, 2020

Despite the business value it drives, Gartner predicts that 80% of marketers will abandon their personalization efforts by 2025. In many cases, poor customer data management will be the catalyst. When you ask for customer data, you should be crystal clear about why you’re asking. But how do you go about getting it?

Customer Data 97

Customer Data Customer Multi-channel Mobile Payments 97

BigCommerce

FEBRUARY 2, 2018

Niche products are goods or services that serve a specific segment of customers. It’s all part of our work to improve our customer experience as much as we can.”. Your brand should speak to your potential customers in a way that both resonates and compels them to come back. With that, our checkout was immediately improved.

Merchant Services 419

Merchant Services Payment Services Beauty and Health Shipping Costs 419

Kissmetrics

SEPTEMBER 14, 2020

This means even small businesses can put themselves in front of millions of new potential customers with just a few clicks. It gives customers access to a universal shopping cart, shareable lists, and instant checkout with saved payment credentials. What Does the Order Process Look Like on Google Shopping Actions?

Merchant Services 358

Merchant Services Payment Services Shipping Costs Shopping Carts 358

Retail TouchPoints

FEBRUARY 4, 2021

Most retailers are keenly aware that the credit card and customer data on their networks is a prime target for hackers, and so they barricade access points to their websites and ecommerce systems to ward off intrusion. But their cybersecurity teams pay much less attention to the sprawling network of vendors in the supply chain.

Supplies 299

Supplies Payment Services Payments Shipping 299

Retail TouchPoints

NOVEMBER 22, 2022

rise in consumer prices, it doesn’t mean they’re willing to give up a premium customer experience. Although product and pricing remain key to acquiring customers in the retail space, it’s the top-notch, memorable experience a brand delivers that makes them stay. While shoppers might be strapped for cash given a 9.1%

Payment Services 261

Payment Services Live Chat Payments Retail 261

BigCommerce

NOVEMBER 28, 2017

Each year, BigCommerce looks at same-store sales to determine the real increase in revenue and orders data year over year for ecommerce brands on the platform. This means we have excluded brands from the data set that joined BigCommerce prior to Cyber Week 2016. Small Business Saturday: +22.79%. Want to Sell More Online?

BigCommerce 415

BigCommerce Merchant Services Small Business Retail Food and Beverages 415

Retail TouchPoints

NOVEMBER 14, 2024

For retailers and consumer businesses, a surge in data breaches presents difficult challenges. From ecommerce, logistics and digital marketing, these sectors are heavily reliant on data for their day-to-day operations. million last year.

Retail 277

Retail Payment Services Consumer Operations 277

BigCommerce

FEBRUARY 7, 2018

List 3 customers that are similar in size and scope to us. How much control do we have over customizing the checkout experience? What can we not customize? Local development environment to manage code customizations prior to publishing. Describe how data access and change is audited. Customer Service Questions.

Merchant Services 83

Merchant Services Payment Services Shipping Costs eCommerce 83

Retail TouchPoints

FEBRUARY 27, 2024

With this evolution into digital sales and the increased use of data mining, retailers are facing unprecedented challenges in digital security. Cyberattacks and network outages can disrupt operations and erode customer loyalty. A study by IBM Security found that the average cost of a data breach in 2023 was $4.24

Payment Services 278

Payment Services Retail POS Operations 278

GetElastic

JUNE 4, 2019

High customer churn. Customers don’t mind trying a subscription that’s “unique” or recommended by a friend, but they’re also quick to cancel if the experience falls short of expectations. According to Zuora CEO Tien Tzuo, subscription-economy companies “live and die” by their ability to serve their customers. Subscriber fatigue.

Subscription 142

Subscription Payments Payment Services eCommerce 142

Retail TouchPoints

OCTOBER 21, 2024

In these cases, customers dispute legitimate charges with their credit card companies, falsely claiming non-receipt of goods or dissatisfaction with services received. Data analytics plays a crucial role in identifying and preventing refund fraud. Another prevalent method is the abuse of chargeback systems.

Retail 278

Retail Payment Services Technology Payments 278

Retail TouchPoints

AUGUST 8, 2024

I fundamentally believe that privacy — and embracing a customer-centric view of data and how you safeguard it — is a benefit [for] companies.” Retailers and brands will shift to first-party data, collected directly from customers, fostering more trust and transparency but requiring stronger data management controls.”

Retail 290

Retail Payment Services Consumer Payments 290

Retail TouchPoints

JULY 17, 2024

Continued Margin and Cost Pressure While revenues are increasing, food retailers are still experiencing inflationary pressure, attributed to strong demand, higher-than-average wage growth in the industry and ongoing labor shortages. Automating manual processes can increase productivity, reduce costs and improve the customer experience.

Payment Services 264

Payment Services Retail Customer Experience Supplies 264

Ecommerce Platforms

MARCH 24, 2022

The best CRM for ecommerce brands is a powerful tool in today’s age of customer-experience focused selling. Today’s companies need to commit to consistently delivering the best possible level of customer service if they want any hope of maintaining long-term loyal customers. Lots of insights into customer profiles.

eCommerce 193

eCommerce Payment Services Payments WooCommerce 193

BigCommerce

JUNE 22, 2017

It’s also why BigCommerce, in 2015, acquired Jirafe Analytics –– the ecommerce analytics industry leader with customers including: Nasty Gal. The goal was to provide BigCommerce customers with unparalleled insight into their on-site merchandising strategies to complement their Google Analytics information. I’m not a data scientist.

eCommerce Analytics 402

eCommerce Analytics BigCommerce eCommerce Shipping Costs 402

Kissmetrics

MAY 10, 2021

It has the potential to impact how we work, even if you’re not planning to accept cryptocurrency as a payment method. Blockchain technology is a new way to secure your data. You can use blocks to store information like: financial transactions contracts medical data supply information confidential customer data.

Cryptocurrencies 262

Cryptocurrencies Marketing Social Media Cryptography 262

Retail TouchPoints

DECEMBER 2, 2020

The solution lies in retailers and brands upping their personalization game through customer data. The more they know about their customers, the more they can provide additional and recommended products on their digital sites and apps. But it’s no small feat keeping that data current.

Payments 259

Payments Recommendation Payment Services Customer Data 259