Retail TouchPoints

OCTOBER 24, 2024

Our work with Avery Dennison will improve inventory visibility, which means products will be on the shelves when our customers want them, while enabling our associates to spend more time with our customers,” said Jordan Poff, VP of Retail Operations at Kroger in a statement.

Improvements 311

Improvements Customer Experience Operations Technology 311

Retail TouchPoints

MARCH 4, 2025

However, dynamic pricing also raises concerns, particularly around customer trust. Transparency is Key Customers already are familiar with dynamic pricing online, particularly on platforms like Amazon, where prices change constantly. Retailers need to openly share why prices are changing and how this benefits customers.

Customer 216

Customer Retail Electronics Operations 216

Retail TouchPoints

JANUARY 17, 2025

But instead of leaning on rigid policies that risk driving customers away, retailers can use this as an opportunity to rethink returns. Customer-first strategies that not only reduce returns but also boost experience and loyalty. Offer proactive customer support using predictive analytics.

Customer 162

Customer Customer Experience Recommendation Technology 162

Retail TouchPoints

OCTOBER 31, 2024

This is a game changer for retailers, which now have the ability to message customers with a mobile wallet pass across Android and iOS devices. Wallet notifications offer a new way to reach customers on the device they never leave home without: their smartphone.

Mobile 297

Mobile Channel Marketing Consumer 297

Groove

NOVEMBER 7, 2024

Understanding Multichannel eCommerce We will start with multichannel eCommerce, which focuses on how your business operates across different platforms that are intended to engage customers. Businesses use multiple, separate channels to connect with customers and leads while sharing the advantages of their products or services.

Multichannel 383

Multichannel Omnichannel eCommerce Channel 383

Retail TouchPoints

OCTOBER 17, 2024

As retailers come to terms with the boundless potential of generative AI, Cognizant has identified three key areas where this technology will make the most significant and immediate impact: commerce, marketing and customer service. Today’s retailers have every incentive to ensure all customer inquiries are promptly and adequately addressed.

Retail 308

Retail Customer Data Social Media Technology 308

Groove

DECEMBER 3, 2024

Ethan adds valuable perspectives from Groove Commerce’s work, reinforcing the importance of strategic segmentation and customer engagement in eCommerce email marketing. The episode concludes with actionable advice for merchants: prioritize first-order profitability and leverage personalization to create exceptional customer experiences.

eCommerce 375

eCommerce BigCommerce Shopify WooCommerce 375

Retail TouchPoints

DECEMBER 17, 2024

Although inventory visibility already plays a central role in meeting demand, maintaining service levels, and streamlining operations, its the combination of real-time inventory visibility and advanced search functionality thats reshaping your customer experience by delivering on transparency, control, confidence and reliability.

eCommerce 260

eCommerce Shipping Costs Supplies Fulfillment 260

Groove

OCTOBER 22, 2024

However, maintaining a seamless and on-brand experience for your customers is still key, and this becomes a lot more difficult when you are managing a wide range of channels. Consistent Brand Experience Consistency is one of the keys to a positive customer experience.

eCommerce Platforms 333

eCommerce Platforms Omnichannel Online Retail Multi-channel 333

Retail TouchPoints

DECEMBER 26, 2024

Grocery margins already are quite slim, and every item that customers choose to purchase elsewhere is a missed opportunity. As grocers explore their relationship with customers and pursue avenues for improvement, theyll find that technology presents countless solutions for enhancing engagement and boosting store loyalty.

Technology 251

Technology Customer Experience Games POS 251

Retail TouchPoints

DECEMBER 6, 2024

We believe we will enhance the customer experience with a lighter-touch remodel , including customer-facing physical asset updates , planogram optimizations and expansions across the store. This initiative is aimed at our mature stores that are not yet old enough to be part of the full remodel pipeline. billion in Q3 2023.

Customer Experience 285

Customer Experience Customer Improvements Retail 285

Retail TouchPoints

JANUARY 1, 2025

According to PwC, businesses that reduce friction for consumers and empower all employees to make things right whether through returns, price adjustments or other policies bring higher customer satisfaction and more forgiveness. This point is critical because even when customers love a company or product, 59% of shoppers in the U.S.

Management 320

Management Shipping Costs Reference Retail 320

Groove

JANUARY 13, 2025

With tools like AI, predictive analytics, and robust eCommerce platforms, businesses can streamline operations, expand their reach, and deliver superior customer experiences. Enhanced Customer Experience : Self-service portals and personalized recommendations empower B2B buyers to make informed decisions without delay.

eCommerce Platforms 385

eCommerce Platforms B2B Payment Services eCommerce 385

Forrester eCommerce

FEBRUARY 4, 2025

Customer service leaders have long been promised that AI is the silver bullet for all their (many) challenges: streamlining workflows, enhancing customer satisfaction, and most importantly, reducing costs via lower call volumes. This enthusiasm has only intensified with the adoption of generative AI (genAI) in the enterprise.

Customer 243

Customer Customer Experience Omnichannel Technology 243

Groove

OCTOBER 14, 2024

After all, if your site is slow to load or experiences frequent downtime, you're going to drive customers away. A site that loads quickly and functions correctly is the bare minimum that today's customers expect from an online retailer.

Management 331

Management eCommerce Improvements Customer Experience 331

Retail TouchPoints

DECEMBER 31, 2024

The number of returns is growing and managing them is critically important to maintaining margins and customer satisfaction. Customers today want consistent, personalized experiences across channels with multiple payment options and faster refunds. Charging customers for returns is becoming a growing practice.

Payment Services 311

Payment Services Shipping Costs Retail Shipping 311

Retail TouchPoints

OCTOBER 30, 2024

Endpoints, like laptops, tablets, mobile and BYOD devices, public cloud infrastructure and SaaS applications play a bigger role in retailers’ business and how they engage with their customers. Customers want personal, seamless, no-contact experiences, and each additional endpoint helps provide what today’s customers expect.

Payment Services 269

Payment Services Customer Experience Customer Data Management 269

Groove

OCTOBER 20, 2024

Selling your products across multiple channels is a great way to reach a wider audience of customers. Here are some of the most important things that go into an optimized feed: Accurate Titles : To catch the interest of potential customers, your product names should be descriptive and compelling.

Multi-channel 335

Multi-channel eCommerce BigCommerce Channel 335

Groove

OCTOBER 24, 2024

B2B businesses have to nurture customers through a complex buyer’s journey. Unlike in typical B2C retail, these customers often have multiple decision-makers who need to agree on purchases. This carefully designed software will help enhance the customer experience by improving personalization and driving growth.

eCommerce Software 306

eCommerce Software B2B eCommerce eCommerce Platforms 306

Retail TouchPoints

NOVEMBER 7, 2024

Instacart also is planning to extend pick-to-light to its Caper Carts smart carts, which will enable customers to have shelf labels flash for items — whether from their shopping list or an ad or coupon they see — directly from their cart. “We

Fulfillment 278

Fulfillment eCommerce Electronics Recommendation 278

Groove

OCTOBER 11, 2024

To succeed in this critical part of brand building, however, businesses need to expertly manage their websites and ensure that the content is optimized to deliver outstanding customer experiences. Choosing the right merchant services provider is crucial for smooth business operations and customer satisfaction.

Merchant Services 357

Merchant Services Payment Services Payments eCommerce 357

RETAIL MANAGEMENT SOFTWARE

JANUARY 8, 2025

In the world of retail, the importance of customer retention cannot be overstated. As businesses focus on attracting new customers, it’s equally crucial to invest in keeping existing ones. Retaining customers not only ensures consistent revenue but also fosters brand loyalty and advocacy.

Customer Retention 111

Customer Retention Customer Social Media Retail 111

Retail TouchPoints

FEBRUARY 28, 2025

. “Her recent success as CEO of J.McLaughlin and her impactful tenure at Ralph Lauren speaks to her ability to build and scale businesses, enhance customer experience, and deliver shareholder value. ”

Apparel 221

Apparel Customer Experience Consumer Retail 221

Retail TouchPoints

DECEMBER 3, 2024

Some of the biggest changes over the past six decades have revolved around what brick-and-mortar retail means to customers, as well as a lot of customers going the digital route for shopping. We can find out what selling knowledge we need to provide our employees with in order to educate the customer.

POS 286

POS Gifts Operations Arts 286

Retail TouchPoints

JANUARY 10, 2025

After 40 years of providing adventure travel, day tours and classes, outdoors retail co-op REI will shut down its Experiences business, which had been losing millions of dollars every year and was being subsidized with profits from other parts of the business, according to a statement from CEO Eric Artz.

Outdoor 274

Outdoor Travel Apparel Books 274

Retail TouchPoints

JANUARY 13, 2025

As a result, theyve been able to simulate different layouts to really optimize how customers are shopping in stores, and how to change layouts to ultimately improve revenue , Martin said. The retailer also is creating digital twins with their planograms to optimize their merchandising.

Supplies 290

Supplies Improvements Social Media Operations 290

Retail TouchPoints

NOVEMBER 1, 2024

Following a Q4 that its new Chairman and CEO Brian Niccol termed “very disappointing,” Starbucks will make a number of changes designed to improve both the customer and associate experience at its cafés. They know our customers by name. It reminds customers across age groups that Starbucks serves the best coffee.

Mobile 277

Mobile Improvements Customer Experience Customer 277

Retail TouchPoints

JANUARY 15, 2025

If a retailer is unable to accept a digital payment, the customer gets a dreadful user experience; it can result in revenue loss, customer dissatisfaction, damage to brand reputation and potentially regulatory intervention. That is why resilience is so crucial. How to Increase Resilience?

Payment Services 279

Payment Services Merchant Services Payments POS 279

Retail TouchPoints

OCTOBER 23, 2024

In the world of retail, staying ahead means embracing innovations that transform shopping and commerce into an experience that’s faster, smarter and more satisfying for customers. For customers. RFID can enable personalized product recommendations and a more seamless in-store experience.

Technology 275

Technology Consumer Payment Services Retail 275

Forrester eCommerce

JULY 10, 2024

Customer success (CS) teams continue to improve as important business functions. Proving this becomes challenging when scaling customer success happens primarily through headcount and by teams segmenting coverage into low-touch and high-touch models.

Customer 428

Customer B2B Improvements Customer Experience 428