Retail TouchPoints

JULY 9, 2024

JCPenney has faced the same challenges that bedevil the entire department store vertical, ranging from lower foot traffic at malls to the high operating costs that come with significant brick-and-mortar investments. We determined that customer touch points were where we needed to invest.

POS 279

POS Department Stores Payment Services Point of Sale 279

Retail TouchPoints

MAY 4, 2021

Family-owned department store chain Boscov’s is upgrading its ecommerce ecosystem through an expanded partnership with unified commerce platform Kibo. Currently marking its 107th anniversary, Boscov’s operates 48 department stores in the Northeast and Mid-Atlantic.

Department Stores 264

Department Stores Mobile eCommerce Customer Experience 264

Retail TouchPoints

MARCH 3, 2023

Nordstrom will shutter its six full-line department stores and seven Nordstrom Rack stores in Canada, along with its Canadian website , in a move that is expected to save the retailer $35 million in EBIT in fiscal 2023 compared to fiscal 2022. The announcement came as Nordstrom reported its Q4 2022 and FY 2022 results.

Operations 290

Operations Department Stores eCommerce Supplies 290

Retail TouchPoints

OCTOBER 23, 2023

While discounts and deals will be core, the ailing department store chain is also prioritizing in-store merchandising and curation to improve the customer experience. To make finding the perfect gift even easier, Kohl’s has developed a new front-of-store experience, aptly called Gift Shop, that is curated for various holiday gifting needs.

Toys 276

Toys Gifts Department Stores Omnichannel 276

Retail TouchPoints

NOVEMBER 19, 2024

In addition to extended store hours, increased inventory pressures and customers who often are even more impatient than normal, these workers also often find themselves working more hours at a time when many other employees are taking time off. “On In fact, understaffing is a problem even at unionized stores.

Retail 264

Retail Department Stores Customer Consumer 264

Retail TouchPoints

JUNE 22, 2023

And despite having an incredibly loyal customer base, Anthropologie has focused on expanding its reach, especially among consumers in their late 20s through early 40s — and a few more as well. We think of it as a way to deepen the relationship with our customers and get them into new categories.” But you can’t get lazy.

Customer 278

Customer Consumer Clothing eCommerce 278

Retail TouchPoints

OCTOBER 31, 2023

Sadly, in addition to imagining how people will shop the store, designers need to think harder about how they might steal from it, too. That means asking questions like: What more can be done to deter theft using store layout, customer flow, shelf height, mirrors, lighting and the placement of gondolas, merchandise and security cameras?

Sporting Goods 296

Sporting Goods Vend Customer Experience POS 296

Retail TouchPoints

JULY 30, 2024

28 in what is believed to be a first for a department store. The move was reportedly prompted in large part by a rash of crime and a resulting decline in foot traffic in the Union Square shopping district where the store is located. With that, beginning Aug.

Department Stores 278

Department Stores Operations Customer Consumer 278

365 Retail

MAY 14, 2024

Amex’s research surveyed 500 senior decision makers across UK retail and hospitality businesses of all sizes, with at least one physical store, exploring their current challenges, investment priorities, and customer attraction strategies.

eCommerce 107

eCommerce Customer Retail Merchant Services 107

Retail TouchPoints

MAY 29, 2024

AI fuels imagination, leading to a flood of ideas of how to enhance customer experiences, automate tasks and gain an edge in the market. Considering that endcap displays generate 70% of grocery and department store spend, the ROI of a solution that provides intelligent insights can be fast and decisive.

POS 327

POS Merchant Services Point of Sale Department Stores 327

Retail TouchPoints

MAY 15, 2024

FAO Schwarz , the iconic New York City toy store, has opened its first location in Paris, on the fifth floor of the Galeries Lafayette Paris Haussmann department store.

Toys 264

Toys Department Stores Accessories Clothing 264

Retail TouchPoints

AUGUST 8, 2024

Heritage luxury department store Bloomingdale’s is staking a claim in the resale market by partnering with luxury resale platform Rebag. While more than 2,500 of these items will be for sale on Bloomingdales.com, the remaining goods will be featured (and for sale) in five Bloomingdale’s stores nationwide.

Accessories 278

Accessories Department Stores Jewelry Fashion 278

Retail TouchPoints

JULY 27, 2022

The introduction of Clinique’s science-focused skincare retail concept at Macy’s was made during a time when the department store retailer is exploring new approaches to its store design through partnerships with other brands.

Toys 284

Toys Department Stores Recommendation Technology 284

Retail TouchPoints

MAY 5, 2023

Macy’s will expand its off-mall presence by opening additional Market by Macy’s and Bloomie’s shops — smaller versions of the Macy’s and Bloomingdale’s department stores, respectively — even as it shutters full-size stores. growth at Bloomingdale’s stores during the same period. This was compared to a 3.3%

Department Stores 279

Department Stores Presentation Marketing Customer Experience 279

Retail TouchPoints

DECEMBER 16, 2022

Department stores saw a 2.9% decline, furniture and home furnishings stores reported a 2.6% increase in sales, while health and personal care stores saw a 0.7% This will minimize the risk of accepting fraudulent returns while enhancing the customer experience for loyal shoppers.”.

Food and Beverages 290

Food and Beverages Home Furnishings Department Stores Retail 290

Steve Dennis

JANUARY 4, 2018

Amidst reports that holiday spending was up nearly 4.9% , some optimism about the American moderate department store sector has started to creep back in. As I pointed out several months ago , at least two major things must happen before any optimism about the prospects of any of the middle market department store brands is warranted.

Department Stores 76

Department Stores Workshop Games Supplies 76

Retail TouchPoints

OCTOBER 10, 2024

Pain Point #1: Selling Apparel Items in a Cashierless Store Amazon has deployed its Just Walk Out (JWO) cashierless technology in a range of sports venues, providing friction-free checkout for customers and faster transactions for retailers.

Supplies 264

Supplies Retail Payment Services Apparel 264

RetailDive

AUGUST 31, 2023

The struggling department store will upgrade its tech, stores and customer experience, but is unlikely to follow rival Macy’s in leaving the mall.

Department Stores 127

Department Stores Customer Experience Customer 127

Retail TouchPoints

SEPTEMBER 18, 2024

The department store retailer already is accepting visual content from 64 brands as it seeks to drive higher conversions, more time on site and larger basket sizes. Brands that sell at JCPenney can learn how to syndicate their customers’ content here.

Department Stores 147

Department Stores Social Media Technology Customer 147

Retail TouchPoints

OCTOBER 24, 2024

Where customers used to move through an orderly progression of steps before making a purchase in stores, they now jump in and out of various stages of “awareness” and “consideration,” seemingly at random, throughout their digital day. How do you optimize that experience for the customer, but at the same time unlock value?

Merchant Services 261

Merchant Services Shipping Costs Payment Services Payments 261

Sailthru

SEPTEMBER 11, 2018

When it comes to department stores and marketplace retailers, digital truly is the divide. It’s easy for department stores to get caught up in Shiny Object Syndrome, ignoring the fundamentals in favor of the bells and whistles like smart fitting rooms and augmented reality displays.

Department Stores 60

Department Stores Retail Jewelry Mobile 60

Retail TouchPoints

MAY 22, 2023

Every retailer strives to understand its customers, but few are as deeply in tune with their audiences as Curacao. The business was started 40 years ago by Middle Eastern immigrant Jerry Azarkman, who opened his first store in downtown Los Angeles after spending time selling small appliances door to door.

Other 290

Other Payment Services Banking Department Stores 290

Retail TouchPoints

AUGUST 22, 2024

You only have to walk into any handbag or department store to know that there are innumerable other choices, both more luxurious/expensive and less, than the brands owned by Coach and Tapestry,” said Richard Kestenbaum, a Partner at Triangle Capital LLC writing in Forbes. “We

Department Stores 263

Department Stores Definition Consumer Other 263

Retail TouchPoints

MAY 26, 2022

AEO) — to provide faster and more efficient last mile delivery options to its customers, including same- and next-day delivery. Digital sports platform Fanatics has partnered with supply chain solution Quiet Platforms — a wholly owned subsidiary of American Eagle Outfitters Inc. In the last year alone the company has: Secured $1.5

Supplies 287

Supplies Department Stores Fulfillment eCommerce 287

RetailWire

JUNE 16, 2021

Neiman Marcus has said that it will invest $500 million to remodel stores, speed deliveries of online orders and acquire new technology focused on improving the shopping experience for its well-heeled customers.

Customer Experience 40

Customer Experience Improvements Department Stores Customer 40

Retail TouchPoints

OCTOBER 22, 2021

Burberry credited Akeroyd for reorganizing and accelerating growth at Versace by building on the Italian brand’s heritage to elevate product, communications and the customer experience. “I Gerry Murphy, Burberry Chair, will head the company until Akeroyd comes aboard in April.

Department Stores 278

Department Stores Fashion Customer Experience Customer 278

Retail TouchPoints

FEBRUARY 27, 2024

has unveiled its Bold New Chapter strategy, signaling a major shift for the iconic department store retailer. Macy’s plans to close 150 underproductive nameplate stores — approximately 50 this year alone — and continue its expansion of smaller-format stores as it prioritizes investment in about 350 go-forward locations.

Department Stores 278

Department Stores Fulfillment Supplies Improvements 278

Sailthru

JUNE 13, 2018

But more than that, they illustrate the opportunity brands have to leverage their scale and modernize the customer experience. Those who are not only surviving, but thriving, in today’s complicated retail landscape understand that consumers don’t look at shopping as “I’ll buy this online and that in a store.” Census data.

Customer Experience 68

Customer Experience Payment Services Customer Payments 68

Retail TouchPoints

NOVEMBER 15, 2023

In addition to calling for its members to strike tomorrow, the union is asking “customers and allies to lead actions at Starbucks stores in their communities in solidarity with workers rising up for a fairer workplace.” 16, the retailer’s “Red Cup Day” — traditionally one of Starbucks’ busiest days of the season.

Department Stores 290

Department Stores Customer Retail Customer Experience 290

Retail TouchPoints

MAY 6, 2024

Kohl’s has become the latest retailer to enable same-day delivery via Instacart , allowing customers to have accessories, home goods, skincare and beauty items delivered in as fast as one hour from all 1,172 Kohl’s stores.

Department Stores 147

Department Stores Accessories Customer Retail 147

ESW

JULY 6, 2023

But as retailers and brands with DTC ecommerce channels know, meeting online customer expectations in an Amazon-dominated environment is challenging to say the least. From the shuttering of physical stores to seismic shifts in logistics operations, many blame The Amazon Effect. But in order to compete, brands need to do just that.

eCommerce 139

eCommerce Payment Services Customer Shipping Costs 139

RIS News

FEBRUARY 7, 2024

British department store Liberty is making moves to improve store technology and customer experience, upgrading its POS and CRM applications to be more user-friendly and easily accessible for staff.

Point of Sale 70

Point of Sale Department Stores POS Customer Experience 70

RetailDive

MARCH 17, 2023

The department store will have in-store activations, customer experiences and exclusive products from the brand, while the confection’s list of partners grows.

Department Stores 97

Department Stores Customer Experience Customer 97

Retail TouchPoints

OCTOBER 19, 2020

Department store retailer Belk will provide same-day delivery on select merchandise for orders placed before 2 pm, with delivery the following day for orders coming in after that time. Adding a Same Day Delivery option is one of the ways we are adapting our 133-year-old company to meet the needs of our modern customers.”.

Department Stores 290

Department Stores Mobile eCommerce Customer 290

Retail TouchPoints

SEPTEMBER 3, 2020

Return rates at physical stores range from 8% to 10% , but rise to approximately 20% for e-Commerce, according to data from CBRE. During the busy holiday season, digital return rates can spike to 30% ; and Return policies and experiences have a significant impact on customer loyalty. Returns is just one example.” .

Shipping Costs 334

Shipping Costs eCommerce Merchant Services Retail 334

Retail TouchPoints

JUNE 22, 2021

The department store retailer took a similar route by dividing Saks Fifth Avenue into distinct ecommerce and brick-and-mortar companies — a move that could become a trend among apparel and specialty retailers. Saks OFF 5TH provides a compelling assortment of brands to fashion-seeking customers at the best prices.

Other 204

Other Specialty Retailers Apparel Department Stores 204

Retail TouchPoints

NOVEMBER 16, 2023

For visitors that can’t make it to the store in person, Crate & Barrel also has created a virtual version of the new flagship that can be visited by customers around the world. ” As with the architecture, the assortment and services inside the store were curated for the brand’s New York City clientele. .

Department Stores 263

Department Stores Toys Home Shopping Demo 263