Retail TouchPoints

JANUARY 20, 2025

Department stores may face large amounts of packaging materials, unsold goods and returned items, while ecommerce retailers often deal with higher volumes of cardboard boxes, bubble wrap and plastic packaging. Ensuring compliance mitigates risks for your business and builds trust with customers and stakeholders.

Management 312

Management Operations Department Stores Electronics 312

Retail TouchPoints

OCTOBER 24, 2024

Where customers used to move through an orderly progression of steps before making a purchase in stores, they now jump in and out of various stages of “awareness” and “consideration,” seemingly at random, throughout their digital day. How do you optimize that experience for the customer, but at the same time unlock value?

Merchant Services 261

Merchant Services Shipping Costs Payment Services Payments 261

Retail TouchPoints

NOVEMBER 12, 2024

Iconic British department store Harrods has partnered with the Global-e international ecommerce platform to improve its online operations in more than 200 markets worldwide and offer customers elevated, localized shopping experiences.

Payment Services 147

Payment Services eCommerce Department Stores Shipping Costs 147

Retail TouchPoints

JULY 5, 2024

Marking the culmination of nearly seven years of on-again, off-again negotiations, HBC , parent company of Saks Fifth Avenue and Bergdorf Goodman , will acquire another storied luxury department store brand, Neiman Marcus , for $2.65 Current Saks.com CEO Marc Metrick will become Saks Global’s new CEO. “For

Department Stores 306

Department Stores Banking Technology Operations 306

Retail TouchPoints

MAY 4, 2021

Family-owned department store chain Boscov’s is upgrading its ecommerce ecosystem through an expanded partnership with unified commerce platform Kibo. Currently marking its 107th anniversary, Boscov’s operates 48 department stores in the Northeast and Mid-Atlantic.

Department Stores 264

Department Stores Mobile eCommerce Customer Experience 264

Retail TouchPoints

MARCH 7, 2025

Digital payments capabilities are particularly important to luxury retailers, supermarkets and department stores, while online retailers are less likely to stress this goal. Rodrigo gave the example of a customer going to a brick-and-mortar store to pick up a BOPIS order.

Payment Services 138

Payment Services Retail POS Fulfillment 138

Retail TouchPoints

JULY 9, 2024

JCPenney has faced the same challenges that bedevil the entire department store vertical, ranging from lower foot traffic at malls to the high operating costs that come with significant brick-and-mortar investments. We determined that customer touch points were where we needed to invest.

POS 279

POS Department Stores Payment Services Point of Sale 279

Retail TouchPoints

MARCH 3, 2023

Nordstrom will shutter its six full-line department stores and seven Nordstrom Rack stores in Canada, along with its Canadian website , in a move that is expected to save the retailer $35 million in EBIT in fiscal 2023 compared to fiscal 2022. The announcement came as Nordstrom reported its Q4 2022 and FY 2022 results.

Operations 290

Operations Department Stores eCommerce Supplies 290

Retail TouchPoints

JULY 27, 2022

The introduction of Clinique’s science-focused skincare retail concept at Macy’s was made during a time when the department store retailer is exploring new approaches to its store design through partnerships with other brands.

Toys 284

Toys Department Stores Recommendation Technology 284

Retail TouchPoints

SEPTEMBER 3, 2020

Return rates at physical stores range from 8% to 10% , but rise to approximately 20% for e-Commerce, according to data from CBRE. During the busy holiday season, digital return rates can spike to 30% ; and Return policies and experiences have a significant impact on customer loyalty. Returns is just one example.” .

Shipping Costs 334

Shipping Costs eCommerce Merchant Services Retail 334

Retail TouchPoints

JUNE 22, 2023

And despite having an incredibly loyal customer base, Anthropologie has focused on expanding its reach, especially among consumers in their late 20s through early 40s — and a few more as well. We think of it as a way to deepen the relationship with our customers and get them into new categories.” But you can’t get lazy.

Customer 278

Customer Consumer Clothing eCommerce 278

Retail TouchPoints

MAY 29, 2024

AI fuels imagination, leading to a flood of ideas of how to enhance customer experiences, automate tasks and gain an edge in the market. Considering that endcap displays generate 70% of grocery and department store spend, the ROI of a solution that provides intelligent insights can be fast and decisive.

POS 327

POS Merchant Services Point of Sale Department Stores 327

Retail TouchPoints

OCTOBER 23, 2023

While discounts and deals will be core, the ailing department store chain is also prioritizing in-store merchandising and curation to improve the customer experience. To make finding the perfect gift even easier, Kohl’s has developed a new front-of-store experience, aptly called Gift Shop, that is curated for various holiday gifting needs.

Toys 276

Toys Gifts Department Stores Omnichannel 276

Retail TouchPoints

OCTOBER 31, 2023

Sadly, in addition to imagining how people will shop the store, designers need to think harder about how they might steal from it, too. That means asking questions like: What more can be done to deter theft using store layout, customer flow, shelf height, mirrors, lighting and the placement of gondolas, merchandise and security cameras?

Sporting Goods 297

Sporting Goods Vend Customer Experience POS 297

Retail TouchPoints

DECEMBER 16, 2022

Department stores saw a 2.9% decline, furniture and home furnishings stores reported a 2.6% increase in sales, while health and personal care stores saw a 0.7% This will minimize the risk of accepting fraudulent returns while enhancing the customer experience for loyal shoppers.”.

Food and Beverages 290

Food and Beverages Home Furnishings Department Stores Retail 290

Retail TouchPoints

OCTOBER 22, 2021

Burberry credited Akeroyd for reorganizing and accelerating growth at Versace by building on the Italian brand’s heritage to elevate product, communications and the customer experience. “I Gerry Murphy, Burberry Chair, will head the company until Akeroyd comes aboard in April.

Department Stores 278

Department Stores Fashion Customer Experience Customer 278

Retail TouchPoints

MAY 26, 2022

AEO) — to provide faster and more efficient last mile delivery options to its customers, including same- and next-day delivery. Digital sports platform Fanatics has partnered with supply chain solution Quiet Platforms — a wholly owned subsidiary of American Eagle Outfitters Inc. In the last year alone the company has: Secured $1.5

Supplies 287

Supplies Department Stores Fulfillment eCommerce 287

Retail TouchPoints

OCTOBER 19, 2020

Department store retailer Belk will provide same-day delivery on select merchandise for orders placed before 2 pm, with delivery the following day for orders coming in after that time. Adding a Same Day Delivery option is one of the ways we are adapting our 133-year-old company to meet the needs of our modern customers.”.

Department Stores 290

Department Stores Mobile eCommerce Customer 290

Retail TouchPoints

MAY 5, 2023

Macy’s will expand its off-mall presence by opening additional Market by Macy’s and Bloomie’s shops — smaller versions of the Macy’s and Bloomingdale’s department stores, respectively — even as it shutters full-size stores. growth at Bloomingdale’s stores during the same period. This was compared to a 3.3%

Department Stores 279

Department Stores Presentation Marketing Customer Experience 279

Retail TouchPoints

JULY 30, 2024

28 in what is believed to be a first for a department store. The move was reportedly prompted in large part by a rash of crime and a resulting decline in foot traffic in the Union Square shopping district where the store is located. With that, beginning Aug.

Department Stores 278

Department Stores Operations Customer Consumer 278

Retail TouchPoints

MAY 15, 2024

FAO Schwarz , the iconic New York City toy store, has opened its first location in Paris, on the fifth floor of the Galeries Lafayette Paris Haussmann department store.

Toys 264

Toys Department Stores Accessories Clothing 264

Retail TouchPoints

MAY 22, 2023

Every retailer strives to understand its customers, but few are as deeply in tune with their audiences as Curacao. The business was started 40 years ago by Middle Eastern immigrant Jerry Azarkman, who opened his first store in downtown Los Angeles after spending time selling small appliances door to door.

Other 290

Other Payment Services Banking Department Stores 290

Forrester eCommerce

SEPTEMBER 9, 2019

Le Tote Buys Lord + Taylor — A Most Peculiar Way To Buy Growth Fashion subscription company Le Tote agreed to acquire the storied (if tired) department store Lord + Taylor. We have several questions. For starters, the price. Le Tote, a popular yet relatively nascent rental company, has raised $62.5

Department Stores 286

Department Stores Subscription Marketing Fashion 286

Retail TouchPoints

AUGUST 8, 2024

Heritage luxury department store Bloomingdale’s is staking a claim in the resale market by partnering with luxury resale platform Rebag. While more than 2,500 of these items will be for sale on Bloomingdales.com, the remaining goods will be featured (and for sale) in five Bloomingdale’s stores nationwide.

Accessories 278

Accessories Jewelry Department Stores Fashion 278

Retail TouchPoints

JUNE 21, 2021

One thing nearly every new innovation effort requires is reimagining and reinventing the retailer’s approach to pleasing customers. Merchants need to experiment to find ways to design experiences with the customer, rather than designing experiences for them. How can we co-create the experience with them?

Retail 264

Retail Webinar Department Stores Arts 264

Retail TouchPoints

JANUARY 19, 2022

Whether customers are shopping for formalwear, athleticwear or home décor, they know they’re going to get high-quality goods designed with longevity in mind. Wherever we show up in stores, we want to make sure it’s portrayed in a way that’s consistent,” he said. and globally.

Department Stores 264

Department Stores Fashion Consumer Omnichannel 264

Retail TouchPoints

MARCH 7, 2022

With industries around the world showing interest in the metaverse, retail leaders are facing the exciting opportunity to follow suit and provide customers with the ease of online shopping without compromising the benefits of the physical experience.

Retail 358

Retail Department Stores Games Accessories 358

Retail TouchPoints

JULY 1, 2021

As the department store sector aims to reinvent itself for retail’s digital age, iconic retailer Neiman Marcus Group (NMG) is investing rapidly in technologies that will elevate its integrated luxury retail strategy across all channels. Much of it comes down to fostering deeper relationships with its customers.

Omnichannel 264

Omnichannel Technology Channel Department Stores 264

Retail TouchPoints

NOVEMBER 15, 2023

In addition to calling for its members to strike tomorrow, the union is asking “customers and allies to lead actions at Starbucks stores in their communities in solidarity with workers rising up for a fairer workplace.” 16, the retailer’s “Red Cup Day” — traditionally one of Starbucks’ busiest days of the season.

Department Stores 290

Department Stores Customer Retail Customer Experience 290

Retail TouchPoints

JUNE 22, 2021

The department store retailer took a similar route by dividing Saks Fifth Avenue into distinct ecommerce and brick-and-mortar companies — a move that could become a trend among apparel and specialty retailers. Saks OFF 5TH provides a compelling assortment of brands to fashion-seeking customers at the best prices.

Other 218

Other Specialty Retailers Apparel Department Stores 218

Retail TouchPoints

JUNE 15, 2022

And because food shopping decisions align directly with consumers’ needs and preferences, food retailers have a unique opportunity to differentiate through the physical experience they offer. For example, La Grande Epicerie in France was spotlighted as the “crème de la crème” of the French gourmet retail experience.

Omnichannel 263

Omnichannel Customer Experience Consumer Department Stores 263

Retail TouchPoints

NOVEMBER 21, 2022

Chanel, Ralph Lauren and Nespresso each have their own dedicated “floor” in the virtual store that users can transition between by using the virtual elevator. The experience is designed to allow each brand to communicate its own story within a cohesive Bloomingdale’s setting, much like a real-life department store.

Department Stores 306

Department Stores Gifts Fashion Mobile 306

Retail TouchPoints

AUGUST 10, 2020

In contrast to Amazon’s regional DCs, which can span one million square feet or more, a former department store would facilitate the retail giant’s ability to make last-mile deliveries more efficiently. Mall locations appeal to Amazon because they tend to be located near highways and population centers.

Department Stores 260

Department Stores Article Shipping Other 260

Retail TouchPoints

JANUARY 20, 2022

The first Amazon Style store is set to open later this year at The Americana at Brand shopping mall in Los Angeles. “We We obsessed over designing a shopping experience focused on helping customers find great looks, and it led us to create Amazon Style,” said a company blog announcing the new store format.

Clothing 263

Clothing Payment Services Apparel Department Stores 263

Retail TouchPoints

AUGUST 18, 2022

Kohl’s reports that customers who shop the Sephora space are shopping across the store, with approximately half adding at least one additional category to their purchases.

Department Stores 279

Department Stores Customer Retail Customer Experience 279

Retail TouchPoints

AUGUST 1, 2022

. “With this launch, we aim to welcome more traditional, non-blockchain consumers to the Web3 world [by allowing] consumers to experience the energy and new possibilities in Web3 culture without needing to already possess the complex knowledge of navigating Web3 tech,” said Jenny Guo, Co-founder of Highstreet in a statement.

Department Stores 312

Department Stores Fashion Apparel Consumer 312

Retail TouchPoints

FEBRUARY 27, 2024

has unveiled its Bold New Chapter strategy, signaling a major shift for the iconic department store retailer. Macy’s plans to close 150 underproductive nameplate stores — approximately 50 this year alone — and continue its expansion of smaller-format stores as it prioritizes investment in about 350 go-forward locations.

Department Stores 278

Department Stores Fulfillment Supplies Improvements 278