Retail TouchPoints

MARCH 6, 2024

Common missteps that mismanage customer expectations include inaccurate online product descriptions, low-quality images, lack of inventory visibility or accuracy and inadequate sizing details. This approach — where customers are refunded without being required to return an unwanted item — has its place, but it’s not a blanket solution.

Customer Experience 289

Customer Experience Shipping Costs eCommerce Improvements 289

Retail TouchPoints

JULY 18, 2024

Ideally, these apps also should contribute to a better in-store shopper experience. Additionally, the fact that so many customers are conducting research on their own devices while in-store “creates a barrier,” he added, noting that customers may feel that the store’s CX “is worse than what I get on my phone.”

Customer Experience 278

Customer Experience Customer Retail Workshop 278

Retail TouchPoints

MAY 9, 2024

Two digital-first brands, Misen and ModCloth , are partnering with Cart.com to improve their omnichannel fulfillment and logistics operations. fulfillment partner. At Misen, we are always looking for ways to improve our customer experience and optimize our processes,” said Michael Mahoney, CEO of Misen in a statement.

Fulfillment 278

Fulfillment Omnichannel Operations Fashion 278

Retail TouchPoints

JANUARY 13, 2025

As a result, theyve been able to simulate different layouts to really optimize how customers are shopping in stores, and how to change layouts to ultimately improve revenue , Martin said. Ultimately, this can help retailers improve throughput and fulfill orders faster.

Supplies 290

Supplies Improvements Social Media Operations 290

Retail TouchPoints

AUGUST 19, 2024

By integrating this new system into fulfillment spaces, Ikea’s operations will “run continuously,” the company shared in an announcement. In addition, drone flights are pre-scheduled, utilizing a custom indoor positioning system to navigate higher levels of storage locations (for levels three and up).

Fulfillment 289

Fulfillment Order Fulfillment Omnichannel Operations 289

Retail TouchPoints

AUGUST 22, 2024

Now, Sephora is a clear leader in omnichannel execution — and fulfillment has become a key differentiator in the brand experience. We’re always thinking about what the customer does and wants from us, but sometimes the customer doesn’t even know what they want when it isn’t already out there, ” Turley explained.

Order Fulfillment 276

Order Fulfillment Fulfillment Omnichannel Subscription 276

Retail TouchPoints

JANUARY 17, 2025

But instead of leaning on rigid policies that risk driving customers away, retailers can use this as an opportunity to rethink returns. Customer-first strategies that not only reduce returns but also boost experience and loyalty. Offer proactive customer support using predictive analytics.

Customer 162

Customer Customer Experience Recommendation Technology 162

Groove

OCTOBER 12, 2024

From digital marketing to inventory management and order fulfillment, eCommerce store owners have a lot of different responsibilities. They include: Website Optimization Making sure your website loads quickly and functions correctly is crucial for both the customer experience and SEO.

Management 343

Management eCommerce Order Fulfillment SEO 343

Retail TouchPoints

JANUARY 29, 2024

Store-based fulfillment of customer orders got an enormous boost during the COVID pandemic, when both curbside pickup and delivery offerings became survival tactics for so many retailers. And the percentage of respondents that don’t sell on or operate marketplaces shrank this year, from 16% in 2022 to 9% in 2023.

Fulfillment 289

Fulfillment Shipping Costs Omnichannel Retail 289

Retail TouchPoints

JANUARY 9, 2025

The retailer, working with Mood Media , has created an experiential retail location equipped with a large-scale LED visual wall displaying curated content, carefully chosen music and even a custom fragrance, White Pepperwood, carrying the scent of the outdoors through the air. It transforms your whole being.

Outdoor 278

Outdoor Consumer Fulfillment Definition 278

Retail TouchPoints

MARCH 7, 2025

FreshDirect works directly with local farmers, fishermen, growers, distillers and food manufacturers to streamline the supply chain, ensuring products reach customers faster up to seven days fresher than traditional grocery stores. FreshDirect also will be able to tap into Uber Eats extensive user base so it can drive customer acquisition.

Omnichannel 232

Omnichannel Fulfillment Supplies Operations 232

Retail TouchPoints

DECEMBER 26, 2024

Grocery margins already are quite slim, and every item that customers choose to purchase elsewhere is a missed opportunity. As grocers explore their relationship with customers and pursue avenues for improvement, theyll find that technology presents countless solutions for enhancing engagement and boosting store loyalty.

Technology 251

Technology Customer Experience Games POS 251

Retail TouchPoints

DECEMBER 6, 2024

We believe we will enhance the customer experience with a lighter-touch remodel , including customer-facing physical asset updates , planogram optimizations and expansions across the store. This initiative is aimed at our mature stores that are not yet old enough to be part of the full remodel pipeline. billion in Q3 2023.

Customer Experience 285

Customer Experience Customer Improvements Retail 285

Retail TouchPoints

NOVEMBER 21, 2024

delivery fee, customers can choose from thousands of brands and styles, including $39 budget-friendly frames and designer brands such as Ray-Ban, Oakley and Prada. The addition of the new delivery option follows the retailer’s July 2024 debut of its proprietary AI engine to facilitate eyewear purchases online.

Fulfillment 289

Fulfillment Supplies Technology Consumer 289

Retail TouchPoints

DECEMBER 5, 2024

When your store is full of associates who love the brand and live it, they will draw in customers. Associates have to be omnichannel fulfillment specialists. the fulfillment scenarios really are endless. the fulfillment scenarios really are endless. All the ways they need to serve customers? Keep the stores tidy.

POS 275

POS Payment Services Shipping Costs Fulfillment 275

Retail TouchPoints

NOVEMBER 8, 2024

As part of this shift, Wayfair will further integrate customer- and supplier-focused activities with supply chain capabilities under the leadership of current Chief Commercial Officer Jon Blotner, who joined Wayfair in 2016. “This integration will strengthen our decision-making and enhance our ability to lead in the market.”

Shipping Costs 280

Shipping Costs Retail Fulfillment Shipping 280

Retail TouchPoints

DECEMBER 12, 2024

The retailer is working with both new sellers and existing suppliers to populate its new marketplace, with plans to include products at a range of price points designed to appeal to both value-oriented and more affluent customers. Lowes said it will rely on major suppliers to execute fulfillment and delivery.

Fulfillment 287

Fulfillment Supplies Improvements Customer 287

Retail TouchPoints

MAY 20, 2024

Walmart has opened the fourth of five next-generation fulfillment centers in Greencastle, Pa., Walmart is paving the way for good jobs and great careers in the south-central Pennsylvania region with the Greencastle fulfillment center,” said Karisa Sprague, SVP, Fulfillment Network Operations for Walmart U.S. in a statement.

Fulfillment 264

Fulfillment Shipping Operations Customer 264

Retail TouchPoints

JANUARY 30, 2025

CVS has launched a new app designed to serve as a one-stop shop for customers to do everything from managing their prescriptions and vaccinations to accessing coupons and opening locked display cases in stores. As a company, we are super focused on improving the health care experience, said Tilak Mandadi, EVP at CVS Health in a statement.

Recommendation 227

Recommendation Customer Experience Information Fulfillment 227

Retail TouchPoints

FEBRUARY 9, 2024

Hy-Vee will leverage Instacart ’s Fulfillment as a Service (FaaS) to integrate same-day delivery fulfillment capabilities into its owned and operated websites and apps.

Fulfillment 278

Fulfillment Order Fulfillment eCommerce Platforms Technology 278

Retail TouchPoints

JULY 10, 2024

Ikea stores, long known as warehouse-sized selling spaces scented with the wafting aroma of Swedish meatballs, have been shrinking and changing functions in recent months — including taking a bigger role in last mile fulfillment. They can then put [items] in their digital shopping cart and complete the shopping experience.”

Fulfillment 255

Fulfillment Omnichannel Customer Experience Shopping Carts 255

Retail TouchPoints

NOVEMBER 22, 2024

Retailers are tasked with tackling these challenges while navigating other issues disrupting their business, from rising theft rates to heightened customer demands for more seamless and transparent shopping experiences.

Management 278

Management Retail Merchant Services Operations 278

RETAIL MANAGEMENT SOFTWARE

JANUARY 8, 2025

In the world of retail, the importance of customer retention cannot be overstated. As businesses focus on attracting new customers, it’s equally crucial to invest in keeping existing ones. Retaining customers not only ensures consistent revenue but also fosters brand loyalty and advocacy.

Customer Retention 111

Customer Retention Customer Social Media Retail 111

Retail TouchPoints

DECEMBER 3, 2024

Some of the biggest changes over the past six decades have revolved around what brick-and-mortar retail means to customers, as well as a lot of customers going the digital route for shopping. We can find out what selling knowledge we need to provide our employees with in order to educate the customer.

POS 286

POS Gifts Operations Arts 286

Retail TouchPoints

DECEMBER 16, 2024

A key aspect of Tractor Supply Company s brand mission is providing legendary customer service. Whether customers decide to shop online, use the mobile app or are face to face with an associate, Tractor Supply offers a number of tools that enable inventory visibility, seamless service and fast checkout. They live Life Out Here.

Payment Services 278

Payment Services Supplies Mobile Live Chat 278

Retail TouchPoints

NOVEMBER 1, 2024

Following a Q4 that its new Chairman and CEO Brian Niccol termed “very disappointing,” Starbucks will make a number of changes designed to improve both the customer and associate experience at its cafés. They know our customers by name. It reminds customers across age groups that Starbucks serves the best coffee.

Mobile 277

Mobile Improvements Customer Experience Customer 277

Retail TouchPoints

OCTOBER 11, 2024

It’s almost always the first to embrace new waves of innovation, test and deploy new technologies, and integrate them into their businesses to create new, dynamic experiences to benefit customers, employees and ultimately — ROI. Vision AI is supporting the retail industry in this way, too.

Omnichannel 295

Omnichannel Technology Operations Shipping Costs 295

Retail TouchPoints

FEBRUARY 18, 2025

. “ The enhanced educational offering is part of Best Buys ongoing effort to improve its employees experience, and through that the customer experience. curbside fulfillment and different sales sections like appliances or home theater) so they can be deployed across multiple stores.

Electronics 261

Electronics Fulfillment Management Customer Experience 261

Retail TouchPoints

NOVEMBER 29, 2024

Seamless in-app purchasing is great, but, in the end, it’s about making the sale and capturing as much information about a given customer as possible. One of the downsides of selling on social commerce platforms is that the retailer doesn’t own the customer. That means less customer data coming to you.

Social Media 278

Social Media Beauty and Health Payment Services Consumer 278

Retail TouchPoints

MARCH 7, 2025

Were seeing the front, middle and back office all getting modernized in a fairly seamless way, and [retailers] are looking at payments as one of those components that has to be modernized throughout the customer journey. Rodrigo gave the example of a customer going to a brick-and-mortar store to pick up a BOPIS order.

Payment Services 138

Payment Services Retail POS Fulfillment 138

Retail TouchPoints

JULY 12, 2024

There are two types of customers: those who buy and those who keep coming back. On the other hand, traditional retailers must reinvent their playbook to keep up with a customer experience driven by tech that evolves quickly enough to meet consumers’ rising expectations.

Customer Loyalty 286

Customer Loyalty Customer Shipping Costs Shipping 286

Retail TouchPoints

DECEMBER 18, 2024

The retailers partnership with VusionGroup will include a suite of Vusion 360 solutions, including: Multicolor ESLs that can support remote price changes and are equipped with flashing LEDs to guide associates doing online order fulfillment or replenishing shelves; Captana Computer Vision and AI inventory management technology in center store and fresh (..)

Electronics 264

Electronics Improvements Management Marketing 264

Retail TouchPoints

JANUARY 14, 2025

I think each of us in the retail industry have to be able to articulate the combination of product, of experience, of what we know about our customers and what matters to them. It used to be all stores were ubiquitous experiences you knocked out 100 of them across the nation, and they were all relatively the same, she said.

Consumer 287

Consumer Consumer Electronics Electronics Technology 287

Retail TouchPoints

MARCH 14, 2025

We aim to inspire and connect with those who dream of a future in luxury, helping them transform those dreams into fulfilling careers. They should also be agile, culturally aware and passionate about delivering exceptional experiences. Course highlights include an exploration of: How top brands like Louis Vuitton, Tiffany & Co.

Arts 213

Arts Social Media Supplies Customer Experience 213

Retail TouchPoints

DECEMBER 9, 2024

For brands, the challenge is not just about demand fulfillment; it’s about demand generation. How do you create experiences that spark consumer interest before they know they want (or need) your product? And a whole two-thirds (66.5%) will wait more than six days to receive personalized or customized orders.

Consumer 277

Consumer Social Media Fulfillment Shipping Costs 277

Retail TouchPoints

MAY 20, 2024

Retail TouchPoints is announcing winners of the fifth annual Brand Experience Awards , a program designed to spotlight the brands and retailers that are reimagining and elevating customer experiences across all channels. 2024 Brand Experience Award Winners Category: Customer Retention & Loyalty DSW Hy-Vee, Inc.

Customer Retention 299

Customer Retention Fulfillment Mobile Customer Experience 299