Forrester eCommerce

FEBRUARY 12, 2024

AIOps and observability have become crucial for businesses seeking to optimize their IT operations. These technologies offer the promise of enhanced efficiency, improved decision-making, and better customer experiences.

Operations 400

Operations Customer Experience Technology Improvements 400

Retail TouchPoints

DECEMBER 17, 2024

Although inventory visibility already plays a central role in meeting demand, maintaining service levels, and streamlining operations, its the combination of real-time inventory visibility and advanced search functionality thats reshaping your customer experience by delivering on transparency, control, confidence and reliability.

eCommerce 260

eCommerce Shipping Costs Supplies Fulfillment 260

Retail TouchPoints

DECEMBER 17, 2024

Walmart also uses a reserve storage system called El Oso (the bear) for when conditions become too treacherous, helping ensure customers in this area get the essentials they need. To keep supplies flowing, Walmart has created supply chain routes by land, air and sea, or a combination of routes, to reach the Lider store.

Operations 244

Operations Supplies Technology eCommerce 244

Groove

OCTOBER 11, 2024

To succeed in this critical part of brand building, however, businesses need to expertly manage their websites and ensure that the content is optimized to deliver outstanding customer experiences. Choosing the right merchant services provider is crucial for smooth business operations and customer satisfaction.

Merchant Services 357

Merchant Services Payment Services Payments eCommerce 357

Groove

OCTOBER 22, 2024

However, maintaining a seamless and on-brand experience for your customers is still key, and this becomes a lot more difficult when you are managing a wide range of channels. Consistent Brand Experience Consistency is one of the keys to a positive customer experience.

eCommerce Platforms 333

eCommerce Platforms Omnichannel Online Retail Multi-channel 333

Retail TouchPoints

FEBRUARY 10, 2025

To meet the evolving needs of consumers worldwide, both now and in the future, we are investing in our operations, said Weinberg. This includes improved operational capabilities with the expansion of our distribution centers in the U.S.,

Point of Sale 297

Point of Sale Operations Customer Experience Channel 297

Retail TouchPoints

JULY 18, 2024

Associate apps also need to reflect operating conditions on the ground. For example, if your stores don’t have reliable network connections, it’s a good idea to seek out technology that operates in offline mode with no loss of efficiency. Ideally, these apps also should contribute to a better in-store shopper experience.

Customer Experience 278

Customer Experience Customer Retail Workshop 278

Retail TouchPoints

MARCH 4, 2025

However, dynamic pricing also raises concerns, particularly around customer trust. Transparency is Key Customers already are familiar with dynamic pricing online, particularly on platforms like Amazon, where prices change constantly. Retailers need to openly share why prices are changing and how this benefits customers.

Customer 216

Customer Retail Electronics Operations 216

Retail TouchPoints

OCTOBER 17, 2024

As retailers come to terms with the boundless potential of generative AI, Cognizant has identified three key areas where this technology will make the most significant and immediate impact: commerce, marketing and customer service. Today’s retailers have every incentive to ensure all customer inquiries are promptly and adequately addressed.

Retail 308

Retail Customer Data Social Media Technology 308

Retail TouchPoints

OCTOBER 30, 2024

Endpoints, like laptops, tablets, mobile and BYOD devices, public cloud infrastructure and SaaS applications play a bigger role in retailers’ business and how they engage with their customers. Customers want personal, seamless, no-contact experiences, and each additional endpoint helps provide what today’s customers expect.

Payment Services 269

Payment Services Customer Experience Customer Data Management 269

Retail TouchPoints

OCTOBER 23, 2024

In the world of retail, staying ahead means embracing innovations that transform shopping and commerce into an experience that’s faster, smarter and more satisfying for customers. For customers. RFID can enable personalized product recommendations and a more seamless in-store experience.

Technology 275

Technology Consumer Payment Services Retail 275

Retail TouchPoints

JANUARY 13, 2025

The home improvement and DIY retailer created digital twins of 1,700 stores and is updating them several times a day with new operational and inventory data. These assistants are not only supporting customers; theyre also empowering associates who need fast and easy access to information to better support store operations and service.

Supplies 290

Supplies Improvements Social Media Operations 290

Retail TouchPoints

DECEMBER 3, 2024

Some of the biggest changes over the past six decades have revolved around what brick-and-mortar retail means to customers, as well as a lot of customers going the digital route for shopping. We can find out what selling knowledge we need to provide our employees with in order to educate the customer.

POS 286

POS Gifts Operations Arts 286

Retail TouchPoints

NOVEMBER 7, 2024

Instacart also is planning to extend pick-to-light to its Caper Carts smart carts, which will enable customers to have shelf labels flash for items — whether from their shopping list or an ad or coupon they see — directly from their cart. “We

Fulfillment 278

Fulfillment eCommerce Electronics Recommendation 278

Retail TouchPoints

NOVEMBER 13, 2024

The stadium and retail district should operate independently, yet mutually benefit one another. Shopping districts must be cohesive to attract customers. It falls to the designer to carefully listen, balance different perspectives and ultimately make decisions that enhance the overall user experience. Mercedes-Platz, Berlin.

Games 262

Games Food and Beverages Retail Department Stores 262

Groove

OCTOBER 24, 2024

B2B businesses have to nurture customers through a complex buyer’s journey. Unlike in typical B2C retail, these customers often have multiple decision-makers who need to agree on purchases. This carefully designed software will help enhance the customer experience by improving personalization and driving growth.

eCommerce Software 306

eCommerce Software B2B eCommerce eCommerce Platforms 306

Retail TouchPoints

JANUARY 17, 2025

But instead of leaning on rigid policies that risk driving customers away, retailers can use this as an opportunity to rethink returns. Customer-first strategies that not only reduce returns but also boost experience and loyalty. Offer proactive customer support using predictive analytics.

Customer 162

Customer Customer Experience Recommendation Technology 162

Retail TouchPoints

JANUARY 30, 2025

Houchens Food Group , which operates more than 400 grocery, convenience, hardware and foodservice locations in 15 states, has adopted solutions from eGrowcery designed to provide improved shopper engagement for its grocery banners. eGrowcery, which operates in the U.S.

Customer 263

Customer eCommerce Platforms Operations Technology 263

Retail TouchPoints

DECEMBER 6, 2024

We believe we will enhance the customer experience with a lighter-touch remodel , including customer-facing physical asset updates , planogram optimizations and expansions across the store. This initiative is aimed at our mature stores that are not yet old enough to be part of the full remodel pipeline. billion in Q3 2023.

Customer Experience 285

Customer Experience Customer Improvements Retail 285

Retail TouchPoints

JANUARY 1, 2025

According to PwC, businesses that reduce friction for consumers and empower all employees to make things right whether through returns, price adjustments or other policies bring higher customer satisfaction and more forgiveness. This point is critical because even when customers love a company or product, 59% of shoppers in the U.S.

Management 320

Management Shipping Costs Reference Retail 320

Retail TouchPoints

DECEMBER 31, 2024

The number of returns is growing and managing them is critically important to maintaining margins and customer satisfaction. Customers today want consistent, personalized experiences across channels with multiple payment options and faster refunds. Charging customers for returns is becoming a growing practice.

Payment Services 311

Payment Services Shipping Costs Retail Shipping 311

Retail TouchPoints

JANUARY 15, 2025

If a retailer is unable to accept a digital payment, the customer gets a dreadful user experience; it can result in revenue loss, customer dissatisfaction, damage to brand reputation and potentially regulatory intervention. Changes to operational procedures may be needed in countries where offline PIN verification is used.

Payment Services 279

Payment Services Merchant Services Payments POS 279

Retail TouchPoints

NOVEMBER 1, 2024

Following a Q4 that its new Chairman and CEO Brian Niccol termed “very disappointing,” Starbucks will make a number of changes designed to improve both the customer and associate experience at its cafés. owned and operated stores through fiscal 2025, which ends in October 2025. They know our customers by name.

Mobile 277

Mobile Improvements Customer Experience Customer 277

Retail TouchPoints

JANUARY 20, 2025

Retailers must navigate these challenges while staying compliant with regulations so they can ensure smooth operations and demonstrate environmental responsibility. Ensuring compliance mitigates risks for your business and builds trust with customers and stakeholders. Heres where to start: 1. Set up proper waste accumulation areas.

Management 312

Management Operations Department Stores Electronics 312

Retail TouchPoints

MARCH 3, 2025

Storefronts are eliminating the checkout process, augmented reality is reducing return rates and virtual marketplaces are offering new consumer experiences. But as retailers digitize operations to differentiate customer experiences, they also face a growing wave of cyber threats targeting sensitive customer data and critical business systems.

Payment Services 207

Payment Services Retail Point of Sale Supplies 207

Retail TouchPoints

FEBRUARY 4, 2025

In 2025, retailers will scale these AI projects across the enterprise and embed the technology into core operations of their business. At the same time, consumer expectations for personalized, omnichannel shopping experiences continue to rise. Throughout 2024, many retailers moved gen AI projects from pilots into production.

eCommerce 302

eCommerce Retail Omnichannel Multi-channel 302

Retail TouchPoints

NOVEMBER 22, 2024

Employee satisfaction plays a central role in store operations. Retailers are tasked with tackling these challenges while navigating other issues disrupting their business, from rising theft rates to heightened customer demands for more seamless and transparent shopping experiences.

Management 278

Management Retail Merchant Services Operations 278

RetailMinded

JANUARY 30, 2025

Retail crime isnt just about stolen goods its a serious threat that can disrupt daily operations, impact employees and alienate customers. However, the operational disruptions caused by these incidents can be even more damaging. Staff members who experience theft or vandalism firsthand may feel unsafe or undervalued.

Operations 98

Operations Retail Customer Loyalty Management 98

Retail TouchPoints

DECEMBER 30, 2024

These new stores each span 6,277 square feet and operate 24 hours a day, offering a variety of private label products, including fresh bread, milk and eggs, as well as Allsups famous burritos. We look forward to serving our newest customers in New Mexico and Texas in 2025 and establishing ourselves as trusted members of their communities.”

Digital Currency 290

Digital Currency Cryptocurrencies Operations Customer 290

Retail TouchPoints

NOVEMBER 29, 2024

Seamless in-app purchasing is great, but, in the end, it’s about making the sale and capturing as much information about a given customer as possible. One of the downsides of selling on social commerce platforms is that the retailer doesn’t own the customer. That means less customer data coming to you.

Social Media 278

Social Media Beauty and Health Payment Services Consumer 278

Retail TouchPoints

FEBRUARY 28, 2025

For example, in retail, when a customer orders something online through an app, it uses an API to enable it to retrieve inventory data to indicate whether or not a product is available. As they operate behind the scenes, they are technically faster and more efficient than UI testing. Guy Arieli is Co-founder and CTO at BlinqIO.

Retail 191

Retail Customer Experience Operations Point of Sale 191