Forrester eCommerce

JULY 31, 2023

Our newly published Vendor Landscape for Point of Service (POS) lists the 18 most notable vendors in the space and details the 10 most important use cases they’re focusing on for clients today. Read this blog for an early look at our findings.

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POS Blog Customer Experience Customer 195

iVend

JUNE 20, 2024

Customer retention is one of the most valuable and important strategies for building a successful mid-size retail business. It places the focus on customer lifetime value (CLTV) – the total that a customer spends with the retailer over a relationship that usually spans years, and even generations. in customer satisfaction.

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Customer Retention POS Customer Retail 52

Retail TouchPoints

MARCH 18, 2024

Following a 200 -store test that limited customers using self-checkout to a maximum of 10 items, Target has rolled out Express Self-Checkout to its nearly 2,000 stores nationwide. The future likely holds a hybrid model where self-service POS coexists with traditional systems.

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POS Payment Services Customer Experience Operations 256

Korona

AUGUST 5, 2022

A driving factor for many shoppers’ choice is the customer experience offered by each cannabis retailer. Improving a dispensary customer experience is an ongoing process that should be continuously polished and adjusted. Below is a detailed guide on how to improve dispensary customer experiences. Table of Contents.

Customer Experience 94

Customer Experience Improvements Customer POS 94

365 Retail

FEBRUARY 1, 2024

PoS systems are becoming essential for managing everyday commercial operations, from simple payment processing to inventory management and sales analytics in retail companies. In this article, we’ll dive into the main benefits PoS systems can bring and must-have features you should incorporate into your custom PoS software.

POS 52

POS Merchant Services Payment Services Customer 52

iVend

MARCH 17, 2023

Ask any retailer and they’ll tell you that an enhanced customer experience is at the top of their ‘must do’ list. Improving customer experience is the key to winning new customers, keeping existing ones happy and bumping up revenue and profit. iVend helps retailers analyse data for an enhanced customer experience.

Customer Experience 98

Customer Experience Improvements Customer Retail 98

Retail TouchPoints

JANUARY 16, 2024

Build-A-Bear Workshop has deployed a new cloud-native, mobile-first POS and customer engagement solution in 450 stores across the U.S., Canada and the UK, with plans to roll out the technology in additional geographies over the next year.

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Customer Data Workshop Customer POS 296

Retail TouchPoints

AUGUST 9, 2023

Financial services and POS solution Square has launched a new consumer-facing app that lets customers search, discover and book appointments with beauty and personal care professionals. We believe Square Go is an important step in helping sellers make more sales by offering seller discovery and exceptional customer experiences.”

Books 244

Books Merchant Services Payment Services Customer 244

iVend

JANUARY 13, 2022

Check out our flexible POS, loyalty program and inventory visibility systems. Returns Management: Returns drives sales and satisfaction Returns management is an integral part of the overall customer experience and your returns policy is therefore an important element. But managing refunds can be costly and time-consuming.

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Customer Experience Management Customer POS 98

iVend

APRIL 20, 2023

In this article, we explore how mobile POS ‘untethers’ the point of sale, allowing it to go out into the store, and even beyond the four walls. iVend Mobile POS iVend helps retailers to reap the benefits of mobile POS. Learn how our mobile POS transforms the checkout process. But it doesn’t have to be this way.

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POS Mobile Point of Sale Payment Services 98

Ecommerce Platforms

JANUARY 12, 2023

The best POS system for grocery store selling will allow you to manage transactions and track inventory more effectively in a brick-and-mortar store. Today’s POS technology has grown increasingly impressive, making it easier to combine inventory management with customer loyalty, barcode scanning and of course, payment processing.

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POS Payment Services lightspeed Shopify 104

Ecommerce Platforms

JANUARY 12, 2023

The best POS system for grocery store selling will allow you to manage transactions and track inventory more effectively in a brick-and-mortar store. Today’s POS technology has grown increasingly impressive, making it easier to combine inventory management with customer loyalty, barcode scanning and of course, payment processing.

POS 104

POS Payment Services lightspeed Shopify 104

iVend

APRIL 9, 2024

Mobile POS is one of the fastest growing retail trends – with store associates being armed with devices that run the same cloud-based POS software as the fixed checkouts, enabling payment, inventory management and loyalty anywhere in the store. Mobile POS System iVend mobile POS takes service to customers in the aisle.

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POS Electronics Payment Services Point of Sale 52

Ecommerce Platforms

MARCH 5, 2023

Shopkeep (now Lightspeed POS) and Shopify also provide access to a range of tools to help business leaders create omnichannel sales strategies, including site builders and ecommerce capabilities. Shopify POS is all-in-one solution for point of sale software and hardware. However, the focus of each company is a little different.

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POS lightspeed Shopify Payment Services 104

iVend

JULY 8, 2022

Customer experience in retail is at the heart of what keeps customers coming back.Forbes reports on a study in which 90% of consumers said they are more likely to return to a retail store if they have had a positive experience. Retailers need engaging customer experiences to win back this jaded audience.

Customer Experience 52

Customer Experience Customer POS Customer Retention 52

Korona

APRIL 24, 2024

Learn how to enhance seamless integration of payment processing with POS systems for efficient transactions and customer experience.

Payment Services 52

Payment Services POS Customer Experience Point of Sale 52

iVend

MARCH 20, 2024

Mobile POS is one of the fastest growing retail trends – with store associates being armed with devices that run the same cloud-based POS software as the fixed checkouts, enabling payment, inventory management and loyalty anywhere in the store. Mobile POS System iVend mobile POS takes service to customers in the aisle.

POS 52

POS Mobile Payment Services Point of Sale 52

RIS News

OCTOBER 16, 2023

Most legacy POS platforms are built as monolithic systems with tightly integrated features and functionalities. Learn how Composable Stores can benefit retailers.

Customer Experience 105

Customer Experience POS Retail Customer 105

MakeWebBetter

MAY 17, 2021

Does your organization utilize both a WooCommerce Store and a Point-of-Sale (POS) System in-store individually? If that’s the case, your customer experience can indeed be seriously compromised. The post How To Set Up A Point Of Sale (POS) System On Your WooCommerce Store? appeared first on MakeWebBetter.

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Point of Sale WooCommerce POS Customer Experience 146

Kibo

OCTOBER 27, 2022

Retailers now have multiple channels to interact with customers, such as online stores, mobile apps, customer service, buy online, pick up in store/curbside, and buy online, ship from store/distribution centers (DCs) scenarios. Benefits of Real-Time Inventory Visibility. 1 Key Benefits of Real-Time Inventory Visibility.

Customer Experience 90

Customer Experience Improvements Customer Shipping Costs 90

Retail TouchPoints

FEBRUARY 18, 2021

At its 350+ stores in 11 countries, Crocs has implemented customer engagement and merchandise management solutions for POS, merchandising, audit and operations management and analytics.

POS 147

POS Customer Payment Services Social Media 147

Retail TouchPoints

JUNE 2, 2023

For Hot Topic’s Young Customers, ‘It’s All About Breadth’ At Hot Topic, two factors put additional pressure on an already complicated supply chain. For Hot Topic’s Young Customers, ‘It’s All About Breadth’ At Hot Topic, two factors put additional pressure on an already complicated supply chain. For our customers it’s all about breadth.”

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Management POS Shipping Costs Supplies 278

Retail TouchPoints

MAY 1, 2024

Popular shopping app Shein has expanded its partnership with Forever 21 to allow its customers to return orders at Forever 21’s more than 300 U.S. “We are always looking for new ways to optimize the shopping experience for Shein customers – from speedier delivery to easy returns,” said George Chiao, President of Shein U.S.

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POS Customer Experience Technology Management 290

Retail TouchPoints

MARCH 24, 2023

As a result, customer flow management is more important than ever as leaders seek to empower the customer, improve the employee experience and collect actionable data to potentially scale their business. Three years later, customers would rather not spend time in such close proximity to others if they can help it.

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Improvements Management Customer Banking 289

Korona

JULY 18, 2023

Discover the best POS system for bakery businesses! Streamline operations, enhance customer experience, and boost your bakery's growth.

POS 52

POS Customer Experience Operations Point of Sale 52

iVend

APRIL 17, 2023

So how does chatGPT play a role in omnichannel retail POS? Omnichannel retail is the bringing together of multiple online and offline channels in a customer-centric approach that delivers the best possible shopping experience. It could be via an AI bot on the website, an app or on a kiosk in the store.

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POS Omnichannel Retail Social Media 98

GetElastic

SEPTEMBER 27, 2017

Leading brands find that a headless commerce solution enables them to rapidly provide innovative customer experiences. Be ready for what is coming and don’t compromise your customer experiences by going with, or continuing to modify, your traditional ecommerce system to keep up with the pace of change.

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Customer Experience Customer eCommerce Presentation 133

Ecommerce Platforms

DECEMBER 20, 2019

For a restaurant, bar, or a store to keep its customers happy, they need to fulfill orders, deliver on time, have their customer's choices in stock. They also need to offer customers loyalty programs and discounts to keep those same consumers even happier. This is where Revel Systems POS comes into its own. .

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POS Payment Services Payments Point of Sale 118

Korona

AUGUST 2, 2023

Explore the best POS systems for wineries. Enhance efficiency and customer experience. Click now to discover the perfect fit.

POS 52

POS Customer Experience Point of Sale Customer 52

Retail TouchPoints

DECEMBER 16, 2022

Lowe’s has unveiled a new solution, developed in its Innovation Labs division, designed to combat retail theft in way that is invisible to customers through the use of RFID chips and the blockchain. We see a future where technologies like Project Unlock can help the entire retail ecosystem create a great environment for our customers.”.

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Retail Point of Sale POS Technology 355

Korona

JULY 18, 2023

Discover the best POS system for bakery businesses! Streamline operations, enhance customer experience, and boost your bakery's growth.

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POS Customer Experience Operations Point of Sale 52

Korona

JUNE 25, 2023

Discover the best POS systems for liquor stores, tailored to streamline operations, enhance customer experience, and boost sales

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POS Customer Experience Operations Customer 52

Korona

FEBRUARY 2, 2022

Keeping customers satisfied with your products and services should be the main focus of any business. Many companies now spend incredible amounts of time and money on improving their customer service and the overall customer experience at their store, whether it be online or brick-and-mortar. And few are aware of this.

Customer Experience 52

Customer Experience Customer POS Retail 52

GetElastic

SEPTEMBER 27, 2017

Leading brands find that a headless commerce solution enables them to rapidly provide innovative customer experiences. Be ready for what is coming and don’t compromise your customer experiences by going with, or continuing to modify, your traditional ecommerce system to keep up with the pace of change.

Customer Experience 133

Customer Experience Customer Presentation eCommerce 133

Korona

SEPTEMBER 22, 2022

Among other reasons, the rising trends of online shopping, contactless payments, QR code use, click-and-collect, increased software integrations, and a stronger reliance on data are expected to strengthen the cloud POS market through the foreseeable future. The global cloud POS market is expected to reach $9 billion by 2026.

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POS Payment Services Point of Sale Payments 52

RTP blog

JANUARY 26, 2018

By Luis Artiz, Epson America Most retailers understand that their success depends heavily on their ability to provide a positive customer experience (CX). By taking a closer look at the loyalty program lessons learned by Starbucks and Woolworths, retailers can learn a few lessons about winning repeat customers in today’s environment.

Customer Experience 150

Customer Experience Customer Mobile Article 150

Retail TouchPoints

DECEMBER 13, 2023

Despite the surge in online shopping, physical stores remain essential for retailers, providing a space for customers to interact with products and build deeper brand connections. A well-designed store can create a memorable brand experience that strengthens customer loyalty.

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Retail Customer Loyalty Social Media POS 312