Retail TouchPoints

MARCH 6, 2024

Common missteps that mismanage customer expectations include inaccurate online product descriptions, low-quality images, lack of inventory visibility or accuracy and inadequate sizing details. This is just one example of how companies are utilizing technology innovations to prevent returns up front.

Customer Experience 283

Customer Experience Shipping Costs eCommerce Improvements 283

Retail TouchPoints

JULY 18, 2024

In an industry still struggling with a tight labor market, choosing which technology to arm store associates with becomes a critical decision. For example, if your stores don’t have reliable network connections, it’s a good idea to seek out technology that operates in offline mode with no loss of efficiency.

Customer Experience 272

Customer Experience Customer Retail Workshop 272

Retail TouchPoints

MAY 23, 2024

Otherwise, it’s a tool that may be fun but is not driving efficiency for the customer.” The fashion brand’s Prince Street store in SoHo, New York City, is outfitted with a digital mirror, powered by Zero10 , to drive customer engagement and inspire them to have some fun with Coach’s Tabby bag.

Customer Experience 330

Customer Experience Customer Social Media Consumer 330

Retail TouchPoints

OCTOBER 18, 2021

Customer experience and employee experience live in two different acronyms, CX and EX. A recent Forrester survey report found that companies that provide connected experiences between CX and EX report dramatic benefits around innovation, cost reduction, revenue growth, customer experience and digital transformation.

Customer Experience 293

Customer Experience Customer Channel Omnichannel 293

Retail TouchPoints

SEPTEMBER 19, 2023

Customer experience (CX) optimization is a necessity for ecommerce retailers and other online businesses that want to convert visitors, drive sales and cultivate customer loyalty. However, these searching customers are not always finding what they’re looking for. The most common missing element: error tolerance.

Customer Experience 282

Customer Experience Customer eCommerce Customer Loyalty 282

Retail TouchPoints

DECEMBER 25, 2023

Lululemon, Sephora, and Costco continue to be successful in part because they understand what their customers want and use their physical spaces to over-deliver on their expectations. Smart retailers use that information to ensure their stores are properly staffed during the busiest times so customers get the help they need quickly.

Customer Experience 277

Customer Experience Customer Retail Point of Sale 277

Retail TouchPoints

MAY 12, 2023

Instant access to highly-skilled personnel with niche experience. Flexibility in your company’s response to market trends and customer demands. Field service companies shouldn’t discount technology to help address staffing shortages. A chance to gain an “outsider’s” fresh, unique perspective. Leverage AI where you can.

Customer Experience 343

Customer Experience Customer Travel Technology 343

Retail TouchPoints

NOVEMBER 17, 2022

Considering many customers will be buying some, if not all, of their holiday gifts online, identifying ways to capitalize on increased ecommerce demand can make or break an organization’s holiday profit potential. Guided selling is an interactive method for helping customers quickly identify the product that is right for them.

Customer Experience 293

Customer Experience Customer Omnichannel eCommerce Platforms 293

365 Retail

AUGUST 4, 2024

As shopper expectations continue to evolve, there is a growing focus on elevating the customer experience to drive sales and build long-term loyalty. The latest American Express research revealed that almost one third (32%) of UK retailers identify customer attraction and retention as a key challenge over the next 12 months.

Customer Experience 62

Customer Experience Merchant Services Payment Services Technology 62

Retail TouchPoints

DECEMBER 7, 2022

Overseeing an e-commerce platform for one of the world’s largest technology companies is no simple task. At the heart of it is ensuring that every enterprise we support can provide its customers with the best digital experience possible, wherever they are in the world. Customers demand convenience, flexibility and speed.

Customer Experience 313

Customer Experience Payment Services Customer eCommerce 313

Retail TouchPoints

APRIL 20, 2022

The Home Depot has tapped two technology veterans for high-level positions, naming of Matt Carey as EVP of Customer Experience, a newly created role, and Fahim Siddiqui as EVP and CIO. Before that Carey worked for 20 years at Walmart with roles including SVP and CTO. “In

Customer Experience 299

Customer Experience Customer Supplies Technology 299

lateshipment

APRIL 28, 2024

From brick-and-mortar to e-commerce, businesses have been running successfully all these years by building their foundation on just a question — “What do customers want?” So, coming back to the question, “ What do customers want?” The Need To Focus On CX In Today's Business Landscape Customer demands are never the same.

Customer Experience 130

Customer Experience eCommerce Customer Merchant Services 130

Retail TouchPoints

JANUARY 19, 2022

Brands have always focused on personal touches and customization for consumers, yet a recent eMarketer report found growing concerns around data privacy, with nearly nine out of 10 consumers saying it’s important to them. And brands beware: CCPA’s noncompliance penalties are steep and could cost a retailer as much as $5-$10 billion.

Customer Experience 335

Customer Experience Customer Retail Consumer 335

Forrester eCommerce

FEBRUARY 12, 2024

We recently published the Forrester Tech Tide: Enterprise Localization Technologies, Q1 2024, to help leaders in revenue operations, marketing, product, digital, content, and customer experience shape their firm’s investment approach. If so, you should review your localization tech stack. A Rising […]

Technology 317

Technology Customer Experience Operations Marketing 317

Retail TouchPoints

OCTOBER 23, 2024

In the world of retail, staying ahead means embracing innovations that transform shopping and commerce into an experience that’s faster, smarter and more satisfying for customers. One technology that helps retailers achieve this is Radio Frequency Identification (RFID). For customers.

Technology 270

Technology Consumer Payment Services Retail 270

Retail TouchPoints

NOVEMBER 17, 2023

When customers place ecommerce orders, the last thing they want is an unhappy surprise. The letdown customers experience when their orders don’t arrive on time, or at all, results in uncertainty and distrust that’s difficult — if not impossible — to remedy. In other instances, customers might expect an upgrade for their trouble.

Shipping Costs 261

Shipping Costs Customer Experience Supplies Improvements 261

Retail TouchPoints

FEBRUARY 1, 2021

The landscape of commerce and delivering customer experience changed dramatically over the past year, as millions of shoppers found health, safety, social distance and remote work taking center stage in their daily lives. So what are the customer experience and commerce trends that will continue, or become more fully realized, in 2021?

Customer Experience 320

Customer Experience Customer Omnichannel Social Media 320

Retail TouchPoints

OCTOBER 18, 2022

Customers aren’t analyzing their behaviors within retail locations, but every retailer should be, and they should be learning from it every step along the way. It’s imperative customers are safe, comfortable and are offered privacy as they move about. This is where full-journey people tracking technology comes into play.

Customer Experience 307

Customer Experience Customer Apparel Technology 307

Retail TouchPoints

SEPTEMBER 7, 2022

Invite them to be part of the story, not as customers, but as human beings. Now because of technology, social media and the blurring of the physical and digital worlds, they have both. When designing sensory experiences, brands must allow for neurodiversity among their customers. The Reinvention.

Customer Experience 284

Customer Experience Customer Social Media Arts 284

RTP blog

NOVEMBER 10, 2017

By Miguel Ramos, Confirmit Retailers are facing increasing pressure to create a compelling and interactive shopping experience. The ease of online shopping is great for the customer — but what about the retailers who are trying to entice that same customer to enter their brick-and-mortar stores? Talk about convenience.

Customer Experience 150

Customer Experience Technology Customer Mobile 150

Omniconvert

AUGUST 10, 2020

The post 5 Ways Voice Technology Can Improve The Customer Experience appeared first on ECOMMERCE GROWTH Blog. It’s no secret that if you want to stand out in today’s increasingly saturated and competitive digital world, you need.

Customer Experience 136

Customer Experience Technology Improvements Customer 136

Forrester eCommerce

MARCH 15, 2022

Luxury brands continue to grapple with their evolving digital go-to-market strategies in the face of ingrained traditions, placing a premium on the in-store customer experience. But it is not a case of digital versus store.

Customer Experience 195

Customer Experience Customer Consumer Marketing 195

Retail TouchPoints

MAY 3, 2023

How can companies deliver personalized ads at scale, search for new customers and conquer new markets, launch effective marketing campaigns and optimize products and brand experience? In short, how can businesses connect with their customers? I will share a customer case example that answers these questions.

POS 271

POS Customer Experience Customer Technology 271

lateshipment

AUGUST 1, 2022

In the always-on retail environment, the convenience of a seamless experience is the key to winning more customers. According to Linnworks research , over 80% of shoppers are looking for a frictionless, cross-device ecommerce experience. Of course, customers can’t place orders if there’s no product to sell.

Customer Experience 147

Customer Experience Payment Services Customer Shipping Costs 147

Digital Doughnut

OCTOBER 3, 2023

Blockchain technology, often associated with cryptocurrencies like Bitcoin, is evolving far beyond its financial origins. Businesses across multiple sectors are waking up to the transformative potential of blockchain, particularly in the realm of customer experience (CX).

Customer Experience 52

Customer Experience Technology Cryptocurrencies Customer 52

RIS News

JUNE 21, 2023

Whether it’s online or in-store, retailers will need to continue to look for ways to innovate the retail customer experience to stay competitive in the market. This includes clienteling, omnichannel selling, and robust remarketing.

Customer Experience 89

Customer Experience Technology Customer Omnichannel 89

Retail TouchPoints

SEPTEMBER 11, 2023

Retailers have taken notice of this shift and are increasingly turning toward experiential retail to meet changing customer preferences. As the name implies, experiential retail initiatives aim to turn a transaction into an experience for the customer. The goal is to improve engagement, customer loyalty and the bottom line.

Technology 261

Technology Point of Sale Customer Experience Customer Loyalty 261

Forrester eCommerce

MARCH 4, 2020

It’s an easy overlay to your existing technology ecosystem and extends the life of the contact center applications. RPA (robotic process automation) is a tactical, short-term fix to digitize common, reproducible agent tasks in the contact center. Forrester data shows that over 44% of organizations are already using RPA.

Customer Experience 338

Customer Experience Customer Technology 338

Retail TouchPoints

SEPTEMBER 17, 2024

Customers will now be able to earn Stitch Fix credit for “gently worn” apparel items they give back to the brand via ThredUp ’s Resale-as-a-Service (RaaS) functionality. Earlier this month , Stitch Fix reimagined its brand and customer experience following several years of weak sales and a shrinking customer base.

Shipping Labels 284

Shipping Labels Customer Merchant Services Accessories 284

Retail TouchPoints

AUGUST 4, 2022

During a peak holiday shopping period in November 2021, bad bot traffic increased by 73%, negatively impacting customers’ online experiences in the process. A Roadmap to a Bad Bot-Free Holiday Shopping Experience. Luckily, retailers aren’t defenseless from the threat of bad bots.

Customer Experience 274

Customer Experience Customer Gifts Management 274

Wiser

SEPTEMBER 20, 2022

According to a study done by Salesforce , 84 percent of consumers say that customer experience is just as important as a company’s products and services. In fact, customer experience is one of the biggest factors that retailers have to consider. How can retailers make sure they are meeting these customer needs?

Customer Experience 148

Customer Experience Improvements Customer Retail 148

Retail TouchPoints

SEPTEMBER 24, 2024

Through the remainder of 2024 and into 2025, Kay Jewelers plans to enhance its retail store design and customer experience. Store redesigns are being crafted to create a more comfortable setting for exploration, assisted by personalization technology. The collection will launch online and at select Kay stores on Oct.

Jewelry 284

Jewelry Customer Customer Experience Operations 284

RTP blog

JUNE 1, 2018

They deliver differentiated experiences and have re-imagined the function of their physical space. Retailers are delivering differentiated customer experiences through investment in store technology, people and process. Executives know that “disruptive technology” is on the 2018 agenda but often don’t know how to execute.

Customer Experience 150

Customer Experience Technology Customer Operations 150