Retail TouchPoints

FEBRUARY 16, 2024

With the sector continuing to experience accelerated growth, major retailers are looking for ways to maintain and build trust while dramatically improving customer experience and orchestrating cohesive customer journeys. AI-driven solutions offer businesses a powerful way to personalize customer experiences.

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Retail TouchPoints

MARCH 3, 2025

This personalized approach, powered and amplified by Attentive technology, is now woven into both email and SMS communications. The Cozy Earth marketing team sought a direct, personalized way to reach and serve customers across channels that aligned with the various buying journeys shoppers could embark on with its different product lines.

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Customer Marketing Channel Customer Retention 260

Groove

DECEMBER 3, 2024

Ethan adds valuable perspectives from Groove Commerce’s work, reinforcing the importance of strategic segmentation and customer engagement in eCommerce email marketing. The episode concludes with actionable advice for merchants: prioritize first-order profitability and leverage personalization to create exceptional customer experiences.

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eCommerce BigCommerce Shopify WooCommerce 375

Retail TouchPoints

DECEMBER 31, 2024

The number of returns is growing and managing them is critically important to maintaining margins and customer satisfaction. Customers today want consistent, personalized experiences across channels with multiple payment options and faster refunds. Leveraging the right technology can help retailers to reduce those impacts.

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Payment Services Shipping Costs Retail Shipping 311

Retail TouchPoints

JULY 24, 2024

Retailers must embrace fraud prevention strategies that are effective, yet nearly frictionless for real customers, to avoid churn. Building trust is crucial, and customers shouldn’t feel overwhelmed by overly complex security measures.

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Customer Experience Merchant Services Payment Services Customer 275

Retail TouchPoints

MAY 23, 2024

Otherwise, it’s a tool that may be fun but is not driving efficiency for the customer.” The fashion brand’s Prince Street store in SoHo, New York City, is outfitted with a digital mirror, powered by Zero10 , to drive customer engagement and inspire them to have some fun with Coach’s Tabby bag.

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Retail TouchPoints

MARCH 4, 2025

However, dynamic pricing also raises concerns, particularly around customer trust. Transparency is Key Customers already are familiar with dynamic pricing online, particularly on platforms like Amazon, where prices change constantly. Retailers need to openly share why prices are changing and how this benefits customers.

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Customer Retail Electronics Operations 216

Retail TouchPoints

DECEMBER 17, 2024

Although inventory visibility already plays a central role in meeting demand, maintaining service levels, and streamlining operations, its the combination of real-time inventory visibility and advanced search functionality thats reshaping your customer experience by delivering on transparency, control, confidence and reliability.

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eCommerce Shipping Costs Supplies Fulfillment 260

Retail TouchPoints

JANUARY 17, 2025

But instead of leaning on rigid policies that risk driving customers away, retailers can use this as an opportunity to rethink returns. Customer-first strategies that not only reduce returns but also boost experience and loyalty. Offer proactive customer support using predictive analytics.

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Customer Customer Experience Recommendation Technology 162

Retail TouchPoints

JULY 18, 2024

In an industry still struggling with a tight labor market, choosing which technology to arm store associates with becomes a critical decision. For example, if your stores don’t have reliable network connections, it’s a good idea to seek out technology that operates in offline mode with no loss of efficiency.

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Retail TouchPoints

NOVEMBER 7, 2024

The tags are designed to improve found rates, efficiency and order accuracy, and they provide retailers with the opportunity to integrate their functionality with other Instacart Connected Store technologies. This comprehensive approach allows retailers to create cohesive, branded experiences that truly resonate with customers.

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Fulfillment eCommerce Electronics Recommendation 278

Groove

JANUARY 13, 2025

With tools like AI, predictive analytics, and robust eCommerce platforms, businesses can streamline operations, expand their reach, and deliver superior customer experiences. Streamlined Operations : From order processing to delivery tracking, technology reduces inefficiencies.

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Retail TouchPoints

OCTOBER 30, 2024

Endpoints, like laptops, tablets, mobile and BYOD devices, public cloud infrastructure and SaaS applications play a bigger role in retailers’ business and how they engage with their customers. Customers want personal, seamless, no-contact experiences, and each additional endpoint helps provide what today’s customers expect.

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Payment Services Customer Experience Customer Data Management 269

Retail TouchPoints

JANUARY 30, 2025

As we move into 2025 and reflect on the learnings of the 2024 holiday season, customer loyalty and the risks of losing it are at the top of every business leader’s mind. The rise of AI, cloud technology, and composable architectures leaves no room for complacency. A poor UX can drive 89% of customers to your competitors.

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Customer Experience Technology Customer Loyalty B2B 256

Retail TouchPoints

JANUARY 13, 2025

Typically known for its Graphics Processing Units (GPUs), which power breakthrough technologies for companies like Meta and Open AI , NVIDIA is now staking a claim in the retail industry by powering solutions for companies ranging from LOral to Lowes and Walmart. This technology is going to change the way we all manage our inventory.

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Supplies Improvements Social Media Operations 290

Retail TouchPoints

JANUARY 1, 2025

According to PwC, businesses that reduce friction for consumers and empower all employees to make things right whether through returns, price adjustments or other policies bring higher customer satisfaction and more forgiveness. This point is critical because even when customers love a company or product, 59% of shoppers in the U.S.

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Retail TouchPoints

JANUARY 13, 2025

To begin to address the issue holistically, retailers must aim to ensure that the right products are being targeted to their customers and that products meet their expectations before they even hit the checkout button. The Technology Advantage: Improving Pre-Purchase Experiences 1. Offering AR/VR experiences to bridge the gap.

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Retail BigCommerce B2C Channel 298

Retail TouchPoints

MARCH 10, 2025

retail workers are more likely to experience mental health symptoms and for longer durations; almost seven in ten (69%) reported at least one symptom. To add to the challenge, customers start flocking to shopping outlets in large numbers during seasonal and peak periods. In fact, a study by Mind Share Partners in 2023 found that U.S.

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Retail Technology Events Improvements 253

Forrester eCommerce

JUNE 3, 2024

The future of human-machine interaction (HMI) will be drastically more humanlike in six ways — creative, conversational, perceptive, embodied, physical, and personified — as a result of six emerging technologies: generative AI, language AI, adaptive AI, somatic interfaces, spatial interfaces, and virtual people, respectively.

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Retail TouchPoints

DECEMBER 3, 2024

Some of the biggest changes over the past six decades have revolved around what brick-and-mortar retail means to customers, as well as a lot of customers going the digital route for shopping. We can find out what selling knowledge we need to provide our employees with in order to educate the customer.

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Retail TouchPoints

JANUARY 30, 2025

Houchens will deploy the technology to select IGA, Price Less and Food Giant stores. and overseas, provides a white-label ecommerce platform and helps integrate these programs into the retailers overall technology stack. We found answers to all of these requirements and more with eGrowcery. eGrowcery, which operates in the U.S.

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Customer eCommerce Platforms Operations Technology 263

Retail TouchPoints

MARCH 3, 2025

In the highly competitive retail market, businesses are leveraging technology to strengthen brand loyalty and enhance consumer experiences in ways that only science fiction writers could have imagined 40 years ago. retailers accounted for 62% of such incidents globally. retailers accounted for 62% of such incidents globally.

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Payment Services Retail Point of Sale Supplies 207

Retail TouchPoints

NOVEMBER 29, 2024

In addition, South Korean consumers are known for their quick adoption of new technologies. Seamless in-app purchasing is great, but, in the end, it’s about making the sale and capturing as much information about a given customer as possible. That means less customer data coming to you.

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Retail TouchPoints

MARCH 5, 2025

Davids Bridal is putting Kelly Cook, its current President of Brand, Technology and Finance, into the CEO seat starting April 1. However, her responsibilities quickly expanded beyond marketing and customer experience, including driving the brands loyalty initiatives, into technology innovation and finance.

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PayPal Omnichannel Customer Experience Technology 214

Forrester eCommerce

DECEMBER 5, 2024

Because CRM is at the heart of all customer operations that directly impact company revenue Emerging technologies are boosting its power. These technologies provide deeper […] Our data shows that close to 70% of organizations plan to increase their CRM investments over the next year.

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Technology Operations Customer Customer Experience 221

Forrester eCommerce

FEBRUARY 12, 2024

We recently published the Forrester Tech Tide: Enterprise Localization Technologies, Q1 2024, to help leaders in revenue operations, marketing, product, digital, content, and customer experience shape their firm’s investment approach. If so, you should review your localization tech stack. A Rising […]

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Technology Customer Experience Operations Marketing 317

Retail TouchPoints

FEBRUARY 4, 2025

The retail industrys rapid adoption of generative AI technologies will continue in 2025. In 2025, retailers will scale these AI projects across the enterprise and embed the technology into core operations of their business. This omnichannel approach will ensure a consistent and personalized experience across all touch points.

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eCommerce Retail Omnichannel Multi-channel 302

Retail TouchPoints

OCTOBER 29, 2024

The UK retailer already has deployed the changing room checkouts in 28 refurbished stores, including its Fosse Park flagship in Leicester, and plans to have the technology installed in more than 100 stores by 2028. This is all about choice,” Berendji added. “If But if people want to serve themselves, they can do that instead.”

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POS Clothing Technology Operations 273

Retail TouchPoints

OCTOBER 11, 2024

It’s almost always the first to embrace new waves of innovation, test and deploy new technologies, and integrate them into their businesses to create new, dynamic experiences to benefit customers, employees and ultimately — ROI. Vision AI is becoming more central to creating that retail experience consumers desire.

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Retail TouchPoints

NOVEMBER 12, 2024

With a quick click on a smartphone, these customers have accessed hidden content, exclusive deals and lightning-fast checkouts. QR codes offer a powerful solution, enabling brands to streamline transactions, provide instant product information and cultivate deeper customer relationships. The result?

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Gifts Magazine Information Social Media 275

Retail TouchPoints

DECEMBER 16, 2024

A key aspect of Tractor Supply Company s brand mission is providing legendary customer service. That means investing in technology that both directly and indirectly supports them as they browse and buy across channels. Retail TouchPoints (RTP): What are the key things Tractor Supplys core customers expect online and in stores?

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Payment Services Supplies Mobile Live Chat 278

Retail TouchPoints

MARCH 14, 2025

The emergence of AI-powered platforms has ignited a profound shift in how we interact with technology and the trajectory of the search landscape. Now, the customer journey from brand discovery to research to conversion is accomplished by AI. The good news? Marketers are ready for it.

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Retail Customer Experience Technology SEO 179