Retail TouchPoints

AUGUST 30, 2023

With customer behaviors and expectations changing so rapidly, it’s difficult to pinpoint what truly drives this lack of brand love and loyalty. For example, 18% of retailers said they used metaverse stores and offerings as customer acquisition tools in 2023. based survey conducted by Dynata.

Customer Loyalty 264

Customer Loyalty Retail Shipping Costs Financial Services 264

Retail TouchPoints

JULY 2, 2024

In fact, the financial services firm UBS projects that the market will hit $1.5 Chargebacks occur when funds are withdrawn from a merchant’s account due to a customer dispute. Given the impact chargebacks can have, understanding and preventing them is crucial for maintaining profitability and customer loyalty.

Merchant Services 279

Merchant Services Payment Services Payments Subscription 279

Forrester eCommerce

JULY 16, 2020

Alyson Clarke and I have been interviewing financial services experts around the globe as part of our upcoming research report on the future of banking. COVID-19 is recasting the foundations of the future of banking and reshaping the digital agenda and priorities for many banks. We see four clear themes forming in the research.

Banking 284

Banking Financial Services Customer Loyalty Customer Experience 284

Retail TouchPoints

AUGUST 29, 2022

This discovery tarnished the reputation of a widely respected company with a long history of customer loyalty. Retail companies like Tim Hortons that underestimate the importance of mobile app privacy and security risk damaging customer relations and brand image, potentially leading to customer and revenue loss.

Mobile 312

Mobile Payments Payment Services Retail 312

Forrester eCommerce

SEPTEMBER 30, 2024

AI and genAI technologies have the potential to enhance customer relationships, deliver personalized digital experiences, augment customer service, and combat fraud. Once again, the banking industry is on the cusp of transformative changes.

Banking 259

Banking Customer Technology Financial Services 259

Retail TouchPoints

NOVEMBER 16, 2022

Rather, it is a physical manifestation of a brand and a way for potential customers to experience the brand and its products in person. While online sales will continue to grow, showrooms are necessary to facilitate buying decisions, inviting customers to see, feel and imagine their new purchases before committing.

Food and Beverages 290

Food and Beverages Small Business Retail Retail Customer Experience 290

Retail TouchPoints

FEBRUARY 26, 2024

A September 2023 study that Acquia conducted with an independent research firm found that just 56% of customers trust that brands will handle their personal data appropriately, and only 17% think that their personal data is “very secure” in the hands of companies. This happens in an environment where consumer trust is already fragile.

Improvements 317

Improvements Payment Services Consumer Banking 317

Forrester eCommerce

FEBRUARY 4, 2025

Forresters research reveals the immense value for both customers and banks of useful, convenient digital banking experiences. The right mobile banking offerings, for example, can unlock new value for a customer and differentiate a banks brand. And our broader customer experience research […]

Banking 221

Banking Customer Experience Mobile Customer 221

Retail TouchPoints

AUGUST 15, 2022

Retailers are always looking for ways to deliver safe, frictionless experiences to engage and satisfy customers. But for every retailer committed to providing a top-notch customer journey, there’s at least one bad actor out to capitalize on a customer’s misfortune. Entire Facebook groups are devoted to buying customer reviews.

Merchant Services 264

Merchant Services Payment Services Payments Financial Services 264

Forrester eCommerce

OCTOBER 26, 2022

If you answered yes (or even “mostly yes”), then the Develop The Digital Strategy priority within the Forrester Decisions for Digital Business & Strategy service is for you! This service helps digital leaders across industries — including financial services, travel, retail, healthcare, […].

Financial Services 195

Financial Services Travel Improvements Retail 195

Retail TouchPoints

NOVEMBER 18, 2021

Customers today see one of two things [when they’re online] — one, you get a bunch of random advertisements that are annoying and not relevant to you, or two, you get ads based on what you’ve already searched for,” she said. Boost BNPL usage by integrating offerings into loyalty and digital wallet programs.

Consumer 264

Consumer Merchant Services Social Media Mobile 264

BigCommerce

FEBRUARY 1, 2018

Let’s say that you are a solopreneur that has to handle emails from customers, packaging and shipping products, and marketing via your social media networks. Try out a financial service like Mint to track what you’re spending. Customer loyalty is driven by engaging storytelling.

Social Media 374

Social Media BigCommerce Blog Shipping Costs 374

RTP blog

AUGUST 24, 2018

By Mike Putman, Customer Travel Solutions If co-brand credit cards and frequent flyer programs have taught us anything, it’s that consumers love to travel and will go out of their way for exclusive travel benefits. It may seem small or silly, but that attention really matters to them — and those small moments create lasting loyalty.

Travel 150

Travel Retail Leisure Subscription 150

Forrester eCommerce

MAY 18, 2020

Even before the COVID-19 outbreak, our research showed that Canadian consumers were facing multiple financial challenges and were worried about their financial situation.

Consumer 459

Consumer Financial Services Customer Loyalty Banking 459

Forrester eCommerce

SEPTEMBER 30, 2024

In the rapidly evolving financial landscape, banks are facing challenges that require them to adapt and innovate. However, amidst all the changes, the importance of trust remains constant.

Banking 410

Banking Financial Services Customer Loyalty Customer Experience 410

Forrester eCommerce

JUNE 3, 2024

Our latest research, working off of Australia 2024 Customer Experience Index (CX Index™) study data, reveals that most brands and agencies in our study saw the quality of their CX either flatlining or declining. In 2024, we surveyed banking, investment, government, and, for the first time, superannuation firms.

Banking 243

Banking Customer Experience Customer Financial Services 243

Kissmetrics

APRIL 10, 2018

47% of customers surveys say that they didn’t have a positive live chat experience in the last month. I’m going to show you how to wow your customers with Facebook Messenger. I’ll help you figure out how to do this so well it won’t just improve your customer experience, it will also boost your sales. This is important to remedy.

eCommerce 225

eCommerce Live Chat Shipping Costs Payment Services 225

Forrester eCommerce

FEBRUARY 2, 2022

The future of payments will see firms shift focus from consumers toward businesses, embedding payment technology (not payments), and programmable payments in a quest to mitigate complexity.

Payments 369

Payments Payment Services Technology Consumer 369

Ecommerce Platforms

MARCH 14, 2022

Customers prioritize experience above all else when they visit brick-and-mortar establishments. A streamlined checkout experience, such as accepting contactless payments via credit card or taking payments from customers using Apple Pay, can increase profitability. Invoices and customer orders are charged 2.5%.

POS 197

POS Payment Services Mobile Payments 197

365 Retail

DECEMBER 2, 2022

The financial technology or FinTech industry has made a huge impact on the world in recent years. Applying technology to financial services such as banking apps, investing platforms and credit services has helped make finance more accessible to millions of people all over the world. Improving Customer Experience.

Payment Services 52

Payment Services Financial Services Retail Banking 52

Ecommerce Platforms

MARCH 14, 2023

The company, designed to transform commerce for service organizations, wants to build a world-class, scalable, and modular approach to digital transformation. Other service industries are available through conversations with EverCommerce. Billing and payment processing, security and alarm monitoring, and financial management.

Payment Services 104

Payment Services Payments Beauty and Health Electronics 104

Ecommerce Platforms

FEBRUARY 20, 2020

Customer Support. Well, the hardware here typically entails stuff like iPads, tablets, PCs, card readers, barcode scanners, receipt printers, cash drawers, customer display, etc. Nonetheless, regardless of the setup you choose between these two, you should be able to manage sales, employees, inventory, customer information, etc.

POS 118

POS Payment Services Merchant Services lightspeed 118

Ecommerce Platforms

FEBRUARY 20, 2020

Customer Support. Well, the hardware here typically entails stuff like iPads, tablets, PCs, card readers, barcode scanners, receipt printers, cash drawers, customer display, etc. Nonetheless, regardless of the setup you choose between these two, you should be able to manage sales, employees, inventory, customer information, etc.

POS 104

POS Payment Services Merchant Services lightspeed 104

ROI Revolution

NOVEMBER 1, 2021

Programmatic can help you reach customers along their entire path to purchase and drive more valuable conversions. Kroger’s customer loyalty program will be the source of the new marketplace. Kroger is able to retain and use 96% of the data gathered from transactions tied to its loyalty program. billion in 2020.

Multi-channel 78

Multi-channel Consumer Marketing White Paper 78

ROI Revolution

DECEMBER 6, 2021

Programmatic can help you reach customers along their entire path to purchase and drive more valuable conversions. With Chrome having over 70% of the market share for browsers, this shift will have a huge impact on how brands track, target, and engage with customers. US digital ad spend for CPG is expected to increase 16.4% October 19.

Multi-channel 78

Multi-channel Consumer Marketing Channel 78

ROI Revolution

DECEMBER 13, 2021

Programmatic can help you reach customers along their entire path to purchase and drive more valuable conversions. Similar to how Amazon DSP uses Amazon customer data, Walmart’s DSP will give brands access to in-store and online Walmart shopping data to deliver personalized shopping experiences. December 6. billion in 2020.

Multi-channel 78

Multi-channel Consumer Marketing Channel 78

AcquireConvert

JULY 30, 2024

This service enables customers to save their payment and shipping information for faster transactions, offering features like one-tap checkouts and installment payments. Shop Pay’s convenience and security make it a popular choice for both merchants and customers. What is Shop Pay?

Merchant Services 36

Merchant Services Payment Services Shipping Costs Shopify 36

Forrester eCommerce

MARCH 31, 2025

As a former US federal employee, Im a customer of two financial services companies that focus on current and former feds. Within the past couple of months as millions of federal employees have been subject to on-again, off-again layoffs these companies have emailed their customers with essentially the same message.

Financial Services 195

Financial Services Customer Customer Loyalty Banking 195

ROI Revolution

JULY 2, 2020

Underutilized new ad formats to enhance your audience targeting and customer acquisition. In response to COVID-19, Walmart has already integrated a touch-free payment system where customers can add money to their Walmart shopping app and use their phone to pay. Customer Acquisition to Retention: Now available on demand.

eCommerce 173

eCommerce Payment Services Merchant Services Small Business Retail 173

ROI Revolution

JUNE 2, 2020

You’ll learn: Underutilized PPC customer acquisition strategies to increase revenue at a profitable return. Walmart CEO Doug McMillon says that Walmart has seen four times as many new customers trying their pickup or delivery services , many of whom are becoming repeat customers. 5/21 update.

eCommerce 122

eCommerce Payment Services Merchant Services Shipping Costs 122

ROI Revolution

AUGUST 5, 2021

How to accelerate revenue growth with customer reviews, loyalty, and referral programs. Delivery is a huge consideration factor for customers, especially in an age where Amazon has made two-day shipping the expected norm. 65% express the need for more frequent communication with customers.

eCommerce 197

eCommerce Social Media Payment Services Merchant Services 197

ROI Revolution

DECEMBER 2, 2021

Last year, low prices and the ability to purchase online were the top concerns for customers. Rising costs are making it even more difficult for businesses to get their products delivered to stores and customers alike. Additionally, customers leave far more reviews beginning in November and through the new year. September 9.

eCommerce 148

eCommerce Social Media Payments Payment Services 148

ROI Revolution

JUNE 1, 2021

Sending the right communication to the right customers only became more important with the pandemic as brands and consumers alike struggled to adjust to a rapidly shifting marketplace. 65% express the need for more frequent communication with customers. are seeing customers be less willing to pay full price. May 20 update.

eCommerce 158

eCommerce Social Media Payment Services Merchant Services 158

ROI Revolution

JULY 1, 2021

How to accelerate revenue growth with customer reviews, loyalty, and referral programs. Delivery is a huge consideration factor for customers, especially in an age where Amazon has made two-day shipping the expected norm. 65% express the need for more frequent communication with customers. May 20 update.

eCommerce 148

eCommerce Social Media Payment Services Merchant Services 148

ROI Revolution

MARCH 2, 2021

With 160 million customers visiting Walmart stores or Walmart.com each week , Walmart is the largest retailer in the US. Executives also increasingly expect customer demand for their brand’s products to grow, with 53% expecting an increase compared to 42% in June. November 13 update. COVID-19’s impact on holiday shopping.

eCommerce 195

eCommerce Social Media Payment Services Merchant Services 195

ROI Revolution

MAY 6, 2021

of CMOs have observed an increase in customers’ openness to new digital offerings introduced during the pandemic, with nearly 60% also seeing customers do more digital research before purchasing. are seeing customers be less willing to pay full price. COVID-19 brings increased consumer openmindedness. to a record 10.3%.

eCommerce 148

eCommerce Social Media Payment Services Merchant Services 148

ROI Revolution

OCTOBER 1, 2020

Because of the pandemic, Amazon allocated $4 billion in additional spend to keep customers and employees safe and increase deliveries after prioritizing only essential items. Underutilized new ad formats to enhance your audience targeting and customer acquisition. Customer Acquisition to Retention: Now available on demand.

eCommerce 193

eCommerce Payment Services Merchant Services Small Business Retail 193