Inflow Insights

JANUARY 24, 2022

With Americans spending an average of four hours a day on social media, it’s increasingly becoming the place customers go to learn about new products and make decisions about what (and whether) to buy. It also focuses on building customer loyalty. How Do Social Media & Customer Loyalty Work?

Social Media 119

Social Media Customer Loyalty Customer Customer Retention 119

lateshipment

FEBRUARY 14, 2020

Because it realizes that a poor delivery experience means a dissatisfied customer less inclined to purchase in the future. How a retailer handles an order post checkout is the post-purchase phase. Most eCommerce retail businesses leave no stone unturned to provide shoppers a stellar shopping experience until checkout.

Customer Experience 260

Customer Experience Management Shipping Costs Customer 260

Retail TouchPoints

APRIL 25, 2022

Failure to meet customers’ expectation of timely, cost-effective and ethical delivery of goods can profoundly impact a company’s ability to retain consumers. Agile companies know that prioritization of the existing customer base is key to revenue growth, since more resources are needed to attract new ones.

Supplies 329

Supplies eCommerce Shipping Costs Customer Loyalty 329

BigCommerce

NOVEMBER 13, 2017

In fact, it’s likely all of this year’s 19 most innovative ecommerce brands have your online channel activities beat in terms of impact on: Conversions. Customer Loyalty. Customer Lifetime Value. Bob Johnson’s Computer Stuff won the Innovation Award for Customer Experience. Silver Jewelry Club has you beat.

eCommerce 411

eCommerce Jewelry EDI Shipping Costs 411

Retail TouchPoints

AUGUST 6, 2024

By understanding how these brands approach targeted advertising and sales tactics, legacy ecommerce retailers can modify their own strategies to achieve a higher level of customer engagement. In just over a year, the discount retailer boasted over 50 million active monthly users, a feat that took Amazon nearly three decades.

eCommerce 278

eCommerce Social Media Fashion B2C 278

365 Retail

JUNE 6, 2022

For retailers, customer loyalty is perhaps their number-one priority. It helps to secure long-term sales and word-of-mouth promotion: nearly 9 in 10 loyal customers will recommend a brand to friends and family, while almost half would continue to purchase even after a poor experience. .

Customer Loyalty 81

Customer Loyalty Customer Games Multichannel 81

Retail TouchPoints

MAY 10, 2024

In 2024, There is a New Way to Manage Data: A Data Management Hub A data management hub, equipped with the appropriate resources, gives companies of all sizes the tools to succeed in ecommerce, measured by more efficient processes with lower costs and greater effectiveness that can increase customer satisfaction. Customizable controls.

eCommerce 290

eCommerce Management Information Customer Loyalty 290

Kissmetrics

DECEMBER 18, 2020

Read Customer Reviews. With its reward system, Shopkick helps you increase sales by attracting new customers to your stores. The Shopkick platform also helps you: Drive brand awareness Shift the market share from your competitors to your favor Encourage repeat purchases and increase customer lifetime value (CLV). Conclusion.

Merchant Services 363

Merchant Services eCommerce Social Media Customer Loyalty 363

Groove

JULY 19, 2019

As we mentioned in our related eCommerce inbound marketing guide , establishing and maintaining customer loyalty has become an essential strategy for online and offline retailers. According to BigCommerce, it costs 5x less to convert existing customers than it does acquire new ones. What is a Customer Loyalty App?

Recommendation 191

Recommendation eCommerce Customer Loyalty Customer Retention 191

Wiser

JUNE 11, 2019

Free one-day shipping like what Amazon offers for millions of products is a strong eCommerce play, while buy online, pick up in-store (BOPIS) is one brick-and-mortar option. On a related note, existing customer behavior is also a driving force behind loyalty. Loyalty Programs: Yes or No? How and Why Consumers Shop.

Customer Loyalty 83

Customer Loyalty Customer Retail Shipping Costs 83

Groove

FEBRUARY 27, 2019

Although many online retailers consider factors like checkout page design, some overlook customer accounts and guest checkout during the purchase process. Deciding whether to include customer accounts and guest checkout on your online store is a big decision, so let's start with the basics. Reduced Abandoned Carts.

Customer 172

Customer BigCommerce Information Customer Loyalty 172

BigCommerce

MAY 1, 2018

Due to the ease of creating and maintaining an ecommerce shop, as well as the rise of micro-brands, today’s market is riddled with cutthroat competition and decreased customer loyalty. Despite the intense competition, ecommerce business owners have an advantage over traditional retailers that own brick and mortar shops.

Payment Services 412

Payment Services Merchant Services Improvements eCommerce 412

Lemonstand

JANUARY 3, 2019

Offers are a great tool to increase conversions, foster eCommerce customer loyalty and drive long-term business value. Today I’ll share some concepts and offers that can be used by online retailers to drive eCommerce customer loyalty. In short, it pays to harvest eCommerce customer loyalty.

Customer Loyalty 72

Customer Loyalty eCommerce Customer Shipping Costs 72

Retail TouchPoints

SEPTEMBER 21, 2023

While AI presents vast possibilities to enrich this journey, it also ushers in significant challenges that could negatively impact customer retention and a brand’s bottom line. Why Shoppers Should Care: The Hidden World of Post-Purchase Imagine the moments after you complete an online purchase.

eCommerce 264

eCommerce Customer Loyalty eCommerce Platforms Shipping Costs 264

Retail TouchPoints

OCTOBER 16, 2023

However, as stringent consumer privacy laws like GDPR and CCPA make collecting customer data more difficult, brands are having to adapt their data collection strategies to adhere to new standards. The advent of these constraints has propelled the value of zero-party data (ZPD) to new heights. Amplify insights through targeted surveys.

Social Media 278

Social Media Consumer Information Marketing 278

Retail TouchPoints

DECEMBER 2, 2021

Many businesses have spent the last year shoring up resources for online storefronts in order to meet consumer demand. Online retail is a main target for cyberattacks, and bad bots play a primary role. A successful penetration of the site can affect customers and the retailer alike.

eCommerce 264

eCommerce Payment Services Payments Cryptocurrencies 264

ecomdash

SEPTEMBER 10, 2020

We explain 5 ways online retailers can use Twitter to improve both customer loyalty and conversions. Want to use Twitter to boost your ecommerce business? The post Twitter for Ecommerce: 5 Ways to Turn Conversations into Conversions appeared first on Ecomdash.

eCommerce 143

eCommerce Customer Loyalty Online Retail Improvements 143

Retail TouchPoints

JUNE 7, 2023

Sensory design is now recognized as a powerful sales tool — the senses play a critical role in human perceptions and can create positive experiences that delight and engage customers. Key takeaways: SETs enable brands to craft exemplary customer experiences online by appealing to consumers’ multisensory perception.

Technology 279

Technology Retail Customer Experience Presentation 279

365 Retail

NOVEMBER 25, 2022

UK online retail businesses could increase their gross sales by up to £200 million during the 2022 Black Friday weekend (25th – 28th November) if failed payments are avoided, according to the latest analysis by BR-DGE ’s failed payments calculator.

Merchant Services 98

Merchant Services Payment Services Online Retail eCommerce 98

RetailMinded

DECEMBER 6, 2022

Here’s everything you need to know about how digital transformation is enhancing customer loyalty in the retail space: What is digital transformation? It can be likened to a company’s journey from traditional brick-and-mortar stores to online retailing. The impact of digital transformation on the retail industry.

Customer Loyalty 59

Customer Loyalty Customer Retail Social Media 59

Groove

JULY 31, 2023

The benefits of automations to you as an online retailer include improving customer engagement, promoting customer loyalty, keeping your brand top of mind and increasing customer lifetime value (CLV). Call To Action, CTA) What key information do I want customers to know about my brand?

eCommerce Marketing 195

eCommerce Marketing eCommerce Marketing Customer Loyalty 195

MakeWebBetter

NOVEMBER 1, 2019

But loves the increasing number of Loyal Customers. These leads prove to be your potential customers. The post 9 Ways To Boost Customer Loyalty Through Cart Abandonment Problems appeared first on MakeWebBetter. However, getting leads doesn’t always imply […].

Customer Loyalty 60

Customer Loyalty Shopping Carts Customer Definition 60

BigCommerce

APRIL 18, 2018

This guide is structured to cover the most vital ecommerce metrics at each stage of the sales funnel of an ecommerce business and their customers’ lifecycle. Cost Per Acquisition (CPA): This is the amount you pay for a customer acquisition (lead or sale, this is defined by you) based on your marketing efforts. Don’t miss a post.

Download 418

Download eCommerce Social Media Shopping Carts 418

SellBrite

MARCH 21, 2018

Your company can only live off of short-term customers for so long — to thrive, it needs lifelong buyers who deliver consistent sales. Winning customers’ loyalty takes persistence, though. It’s more than covering the basics — fulfilling orders, offering customer support, delivering on-time.

Customer 167

Customer Social Media Gifts Shipping Costs 167

Retail TouchPoints

MARCH 13, 2023

What a difference a year makes: 12 months ago, Mirakl released the first edition of its consumer survey of 10,000 shoppers around the globe, The State of Online Marketplace Adoption. We marveled at the influence of the “power shopper” — high-frequency shoppers who made online purchases once a week or more.

Retail 246

Retail Omnichannel Shopping Carts Consumer 246

Retail TouchPoints

JANUARY 25, 2024

The importance of efficient and secure online retail experiences is more crucial than ever. Retailers face the challenge of not only attracting customers but also ensuring their online journey is seamless and secure. Passwords are a culprit in this regard, leaving 70% of customers feeling frustrated.

Payment Services 264

Payment Services Cryptography Payments Improvements 264

BigCommerce

JULY 25, 2017

She receives hundreds and hundreds of letters thanking her for taking her products the final mile –– that is, for styling them and allowing customers to purchase entire outfits. By building a community around her great writing, and then around her ability to merchandise, Shari has built a following well beyond her customers.

Shipping Costs 419

Shipping Costs eCommerce BigCommerce B2B 419

Digital Doughnut

MARCH 25, 2022

We’re constantly told that loyal customers are an asset, but look at research and you get a really keen sense of just how valuable they are. For instance, while just eight percent of customers in a typical online retail business may be repeat buyers, they account for a massive 40% of its turnover.

Customer Loyalty 52

Customer Loyalty Customer Online Retail Retail 52

Optimizely

OCTOBER 31, 2017

Amazon has all the sales — 43% of ALL online retail sales in the US went through Amazon in 2016. It seems like no matter what you do as an ecommerce retailer, Amazon is pushing into your space and taking over. Offer a great customer experience. No wonder customers love the brand! from last year.

eCommerce 569

eCommerce Shipping Costs Definition Customer Experience 569

Omnisend

DECEMBER 15, 2020

When your customers make a purchase, they’re thinking about getting the product and not about things like customer support. When that time comes, the customer will look to contact the company. You can have dedicated teams for each one of them, but remember to properly prepare your agents for customer interaction.

Omnichannel 148

Omnichannel Live Chat Customer Social Media 148

Retail TouchPoints

SEPTEMBER 21, 2021

Kelly Goetsch, Chief Product Officer at commercetools, reveals why he believes the decreasing importance of Black Friday-Cyber Monday (BFCM) is a good thing for the retail industry: “When ecommerce was first a ‘thing,’ a lot of retailers would post crazy bargains online to drive people online for the first time.

Payments 272

Payments Payment Services Customer Experience Social Media 272

Retail TouchPoints

MARCH 14, 2023

The exact return rate varies among different verticals and individual retailers, but online sales consistently generate higher levels of returns compared to brick-and-mortar. Managing them correctly is just as important as any other part of the customer journey.

Shipping Costs 263

Shipping Costs Retail Fulfillment Channel 263

Kissmetrics

JULY 28, 2021

In other words, getting your business’s website optimized for local search is one of the best ways to get more customers without any aggressive marketing campaigns. Amazon was one of the first online retailers to allow reviews. Not only will it boost your brand’s positive reviews, but it inspires customer loyalty.

Customer 321

Customer Consumer Social Media Other 321

Omnisend

MAY 24, 2021

Identifying, attracting, and retaining the right kind of customers is key to the success of any business, so it’s crucial to have the right tools on hand to maximize your potential. But first, let’s take a closer look at what customer data analysis is. What are Customer Analytics? Why Should You Use Customer Analytics?

Customer 134

Customer Customer Data Customer Retention Omnichannel 134

BigCommerce

AUGUST 17, 2018

In this guide, we’ll look at each of these parts in detail, and you’ll learn how to transform your existing physical store into an online shop—all while exploring various marketing strategies that keep customers coming back again and again. Determine your primary customers. How will they find your website?

Payment Services 357

Payment Services Shipping Costs eCommerce Payments 357

365 Retail

DECEMBER 12, 2022

Karel Schindler, CEO of ROI Hunter outlines four trends that retailers cannot afford to ignore next year: 1) Discount doubt: Consumers will wise up. Discount deluge is in full swing, with some UK retailers having offered savings of up to 80% for Black Friday this year. New research by Which? 4) The rise of webrooming.

Customer Loyalty 59

Customer Loyalty Consumer Customer Multi-channel 59

Optimizely

JULY 18, 2019

CHICAGO, July 18, 2019 — At the Zendesk Showcase today Zaius introduced Zaius for Service , a new product tailored for online retail service teams to gain full visibility of a customer’s information, behaviors, and needs. ” Transform with service-led retail and get started here.

Retail 150

Retail Multichannel Customer Loyalty Recommendation 150