Retail TouchPoints

SEPTEMBER 21, 2021

The 15 sessions covered a wide range of topics, so to make it easier to browse we’ve organized the sessions into four categories: Holiday 2021 forecasts and how best to prepare for 2022; Building loyalty with connected consumer experiences; Key ecommerce and digital marketing trends; and Embedding innovation within your retail organization.

Payments 272

Payments Payment Services Customer Experience Social Media 272

Ecommerce Platforms

JANUARY 22, 2023

Accepting a payment online is easier than ever before. Whether you’re a retail shop with a simple website, or a startup ecommerce store interested in accepting online transactions, there’s always room to expand your business with help from online payment processing. How Do You Accept Payments Online?

Payment Services 104

Payment Services Merchant Services Payments ACH 104

Retail TouchPoints

JUNE 23, 2022

This is also the ideal time to review the online customer journey, because consumer expectations for ecommerce convenience and personalization are higher than ever, based on the findings of ClearSale’s 2021 State of Consumer Attitudes on Ecommerce, Fraud & CX survey. Give Back-to-School Shoppers Alternative Payment Options.

Payment Services 304

Payment Services eCommerce Payments Retail 304

Retail TouchPoints

JUNE 29, 2021

As a result, retailers had to move quickly to implement social distancing mandates in stores to make their customers feel as safe as possible while shopping. Over the course of 2020, retailers increasingly turned to AI-driven technology to optimize their operations and better understand their customers.

Payment Services 276

Payment Services Retail Customer Retention Payments 276

Ecommerce Platforms

SEPTEMBER 9, 2022

While there are countless tools today’s business leaders need to run their companies successfully, few are more important than the right billing software. Subscription billing software supports companies in automatically collecting payments from customers, often based on a monthly subscription or package. Who is it Best For?

Subscription 197

Subscription Payment Services Payments PayPal 197

BigCommerce

APRIL 14, 2017

And, when you have their email, you can trigger an abandoned cart series to bring that customer back and earn their sale. 27%: The checkout process was too long or complicated. 8%: Didn’t see their preferred method of payment. 27%: The checkout process was too long or complicated. Outside of the 58.6%

Shipping Costs 411

Shipping Costs Payments BigCommerce Payment Services 411

lateshipment

FEBRUARY 14, 2020

Because it realizes that a poor delivery experience means a dissatisfied customer less inclined to purchase in the future. The time starting from when the retailer ships a package to when it is in the hands of the customer defines the customer’s post-purchase experience. The Post-Purchase Experience Gap.

Customer Experience 260

Customer Experience Management Shipping Costs Customer 260

Retail TouchPoints

JULY 14, 2021

A successful ecommerce website exceeds customer expectations when purchasing online, making the experience trustworthy, seamless and easy overall. As tempting as pushing your personality on your website might be, remember that ultimately it’s all about your customer. Not Offering the Correct Payment Methods.

eCommerce Platforms 264

eCommerce Platforms Payment Services eCommerce Small Business Retail 264

Kissmetrics

JULY 21, 2021

These “franchise” businesses exist in multiple locations, selling the same products under the same branding, which helps build loyal customers and instant brand recognition. Option #1: Start a “Home Services” Franchise Business. Another popular home service franchise business opportunity lies in the moving industry.

Payment Services 294

Payment Services Food and Beverages Payments Shipping Costs 294

lateshipment

APRIL 1, 2020

Providing quick deliveries at the location and time of choice with a variety of payment options is a must in the modern world of online retail. In this article, we will look at why last-mile customer satisfaction is crucial and explore the best way to measure it. Over 90% of customers read reviews before making an online purchase.

Improvements 225

Improvements Customer Payment Services Shipping Costs 225

Retail TouchPoints

MAY 28, 2021

Thoughts of poor customer service probably ring a bell in your own mind, and these opinions are hard to change — but there is hope. Customer service is changing rapidly to meet consumer behavior, providing smoother, more integrated experiences than ever before. 3 Data-Backed Reasons why Customer Service is Essential.

Payment Services 179

Payment Services Games Live Chat Customer 179

Omnisend

SEPTEMBER 29, 2021

Churn signifies the percentage of customers that cease engaging with you within a specific timeframe. Any merchant seeking a sustainable, reliable business that’s viable in the long term should be aiming to reduce churn as much as possible. One of the best ways to do this is by increasing customer retention rates.

Customer 148

Customer Customer Retention Social Media Merchant Services 148

FastSpring

SEPTEMBER 24, 2020

Revenue vs. profit vs. income: The terms may seem synonymous and are sometimes even used interchangeably, but they tell different stories about a company. Revenue growth suggests an expanding business and in-demand product, but whether there is any financial gain for the business is determined by the income.

Payments 112

Payments Payment Services Subscription Reference 112

FastSpring

JULY 16, 2019

You’re constantly racing against the clock to get your product off the ground and generating revenue as quickly as possible. Since SaaS-friendly billing, also known as recurring billing , is designed specifically for companies who sell online services with a subscription model, it offers many advantages over a typical payment system.

Payments 97

Payments Payment Services Subscription Customer Loyalty 97

GetElastic

SEPTEMBER 2, 2019

However, IoT has actually outgrown its ability and has now penetrated the booming ecommerce space for a more customer-friendly and personalized shopping experience. It is also unique in terms of secure payment processing. Improved Customer Experience. Personalized Customer Service. How is IoT impacting ecommerce?

Payments 153

Payments Payment Services eCommerce Supplies 153

GetElastic

DECEMBER 1, 2021

Prior to the emergence of the COVID-19 pandemic, we saw a shift in customer buying habits, as more and more shoppers were in search for convenience and preferred to complete their purchases online. This leaves brands incapable of keeping up with customer demands, which leads to high churn. Customizing precise subscription packages.

Subscription 148

Subscription Payment Services Payments eCommerce 148

FastSpring

APRIL 26, 2022

Are they including customers who never made it out of a trial? Can you compare the churn rate of a SaaS company targeting enterprise customers to one selling to the general public? Ryan points out that many of the largest SaaS companies target enterprise customers that use longer contract lengths, so their churn rate will be lower.

Payments 147

Payments Subscription Payment Services Definition 147

FastSpring

MARCH 15, 2021

While implementing a subscription model means ongoing revenue, it also brings up many challenges for managing those subscriptions. You have to create a subscription-friendly product, infrastructure, marketing plan, and customer retention plan. Why Shift to a Subscription Revenue Model. Stronger Customer Relationships.

Subscription 147

Subscription Payment Services Shipping Costs Payments 147

GetElastic

DECEMBER 18, 2020

As Gartner aims to prepare application leaders for the accelerated shift towards digital, they predict that, “ By 2024, leading commerce organizations will generate 10% of online revenue from services attached to physical products.”. Payment services. Subscription based models are at the center of recurring revenue in eCommerce.

Merchant Services 148

Merchant Services Payment Services Payments Subscription 148

FastSpring

JULY 12, 2019

Net Promoter Scores and customer satisfaction ratings are two very important KPIs for any customer experience program since they help your business measure customer loyalty and satisfaction. However, there’s one metric that doesn’t get as much attention—customer lifetime value. What is Customer Lifetime Value?

Subscription 98

Subscription Payment Services Payments Customer 98

Kibo

FEBRUARY 3, 2023

In the midst of uncertain economic times, many businesses are considering subscription business models and how they can be used to drive customer loyalty. In this article, we’ll outline four strategies to help boost your retention rate and discuss how technology will help you implement these strategies.

Customer Retention 62

Customer Retention Subscription Payment Services Customer 62

Groove

OCTOBER 7, 2022

Types of Subscription Programs Replenishment The replenishment subscription model is most commonly applied to everyday consumable goods that customers need on a recurring basis. Customers use this offering because of the convenience of items showing up at just the right time. In some cases.

Subscription 195

Subscription Shopify Merchant Services Shipping Costs 195

lateshipment

APRIL 6, 2023

Customers have the choice to begin their journey online and end up in physical stores, or vice versa, thanks to Google Lens and other tools. Businesses must provide the best value proposition, convenience, loyalty programmes, and other services in order to meet customers’ expectations in 2023 and get repeat customers.

eCommerce 130

eCommerce Customer Payment Services Shipping Costs 130

FastSpring

DECEMBER 3, 2020

Businesses are constantly trying to figure out how to increase customer retention rates. But what if your business model is designed to create repeat customers. Essentially, that’s the beauty of subscription business models. Benefits for Subscription Businesses. Increased Customer Retention.

Subscription 141

Subscription Customer Retention Marketing Payment Services 141

Ecommerce Platforms

NOVEMBER 11, 2019

You can hardly get enough of it– feels like a rare commodity mostly where customers have wild options to consider. Setting up an entrancing loyalty program is one engaging step a retailer can use to reach out to their most loyal customers in a gratifying manner. . One way to do this is by retaining your returning customers.

Customer Loyalty 143

Customer Loyalty Customer Merchant Services eCommerce 143

Groove

OCTOBER 7, 2022

The replenishment subscription model is most commonly applied to everyday consumable goods that customers need on a recurring basis. Customers use this offering because of the convenience of items showing up at just the right time. Remember, always be providing more perceived value than the cost in dollars that your customers pay.

Subscription 195

Subscription Shopify Merchant Services Shipping Costs 195

FastSpring

JANUARY 29, 2020

Want to learn more about the five ecommerce payment trends shaping 2020? Push for smarter payment processing. More businesses will transition to a subscription model. Give your customers the flexibility to complete their purchase from any device, regardless of where they initially started the checkout process.

Payment Services 82

Payment Services Merchant Services Payments eCommerce 82

Kissmetrics

APRIL 12, 2018

Wonder if that big product image on your new landing page might cause slower loading speeds for your customers? And what about customer retention? Boosting customer retention by just 5% can increase profits by 95%. Boosting customer retention by just 5% can increase profits by 95%. PNG, JPEG, GIFs.

eCommerce 212

eCommerce SEO Customer Retention Improvements 212

FastSpring

JANUARY 25, 2019

Want to learn more about the 5 ecommerce payments trends shaping 2019? Give your customers the flexibility to complete their purchase from any device, regardless of where they initially started the checkout process from. A push for smarter payment processing. Keep reading to find out more. billion , a 19.3%

Payment Services 73

Payment Services Merchant Services Payments eCommerce 73

GetElastic

SEPTEMBER 2, 2019

However, IoT has actually outgrown its ability and has now penetrated the booming ecommerce space for a more customer-friendly and personalized shopping experience. It is also unique in terms of secure payment processing. Improved Customer Experience. Personalized Customer Service. How is IoT impacting ecommerce?

Payments 113

Payments Payment Services eCommerce Supplies 113

FastSpring

MAY 30, 2019

Perhaps one of the biggest benefits of implementing a subscription model is that it allows software companies to avoid the unpredictability of one-time sales by guaranteeing a steady stream of revenue. In this second post of our subscription finance series, we’ll break down what you need to know about Annual Recurring Revenue.

Subscription 73

Subscription Payments Payment Services Customer Retention 73

Ecommerce Platforms

DECEMBER 30, 2019

Customer Support. The team behind ShopBase started way back in 2008 where they launched Beeketing , a software that helps e-commerce merchants grow their sales and revenue, pretty fast. ShopBase payments (coming real soon). This part lets you sort the customers’ order information to avoid missing out on pending deliveries.

eCommerce 190

eCommerce Drop Ship Shipping Costs Merchant Services 190

lateshipment

NOVEMBER 8, 2023

Increasing the average order value directly boosts your store’s revenue, increases customer loyalty , and retention and reduces churn rate. How Does Average Order Value Influence Customer retention? Add gifting options Customers are shopping at your site often looking to buy gifts for their loved ones.

X-cart 130

X-cart Improvements eCommerce Shipping Costs 130

FastSpring

JUNE 28, 2019

When companies look at strategies to scale their business there’s almost always a prevalent focus on customer acquisition. Businesses are always on the lookout for ways to expand their user base, attract new customers, and generate new leads. What is customer churn? Intentional churn is exactly what it sounds like.

Payment Services 100

Payment Services Payments Customer Retention Subscription 100

iVend

APRIL 12, 2022

Increasing the lifetime value of your customers through customised retail loyalty programs For years retail strategy has been based on ‘right products, right place, right price’ and the focus for profit has been on increasing the average basket size. iVend Loyalty iVend helps retailers increase customer engagement and loyalty.

Payment Services 98

Payment Services Customer Retail Payments 98

FastSpring

JANUARY 23, 2019

The success of many SaaS businesses is dependent on how well they can effectively acquire and retain new customers. It seems then, that recurring billing is one proven way to grow your business. Branding all statements and processes helps your customers know who is withdrawing money from their account.

Payments 82

Payments Payment Services Subscription Customer Retention 82

Kissmetrics

MARCH 23, 2018

Some may tell you that even if you can’t compete with their scale, you can compete in other ways, like offering competitive discounts and free shipping for your own customers. But in terms of product pricing, you still probably can’t offer a better deal to your customers than the price they could find on Amazon.

eCommerce 210

eCommerce Shipping Costs Subscription Payment Services 210