Retail TouchPoints

NOVEMBER 19, 2024

In addition to extended store hours, increased inventory pressures and customers who often are even more impatient than normal, these workers also often find themselves working more hours at a time when many other employees are taking time off. “On In fact, understaffing is a problem even at unionized stores.

Retail 334

Retail Department Stores Customer Consumer 334

Retail TouchPoints

DECEMBER 23, 2024

based companies, will take the storied luxury department store private in an all-cash deal valued at approximately $6.25 For over a century, Nordstrom has operated with a foundational principle of helping customers feel good and look their best, said Erik Nordstrom in a statement. ownership of the company and 49.9% to Liverpool.

Department Stores 278

Department Stores Retail Banking Operations 278

Retail TouchPoints

NOVEMBER 13, 2024

Shoppers would park on one side, entering the mall and passing smaller shops on their way to the large department stores. Shopping districts must be cohesive to attract customers. Mapping the customer experience is essential to successful development. Think of malls before the rise of online shopping.

Games 262

Games Food and Beverages Retail Department Stores 262

Retail TouchPoints

SEPTEMBER 29, 2021

For more than 150 years, Parisian department store La Samaritaine has overlooked the banks of the Seine, a sweeping expanse of glass and intricately painted iron that proudly proclaimed the store’s position at the center of French commerce, both geographically and ideologically. Ruinart is of course owned by LVMH.).

Department Stores 278

Department Stores Arts Retail Fashion 278

Retail TouchPoints

JANUARY 20, 2025

Department stores may face large amounts of packaging materials, unsold goods and returned items, while ecommerce retailers often deal with higher volumes of cardboard boxes, bubble wrap and plastic packaging. Ensuring compliance mitigates risks for your business and builds trust with customers and stakeholders.

Management 312

Management Operations Department Stores Electronics 312

Retail TouchPoints

MARCH 26, 2025

Returns are a critical part of the customer experience, and present a significant challenge to retailers, which is why we are excited to support FedEx with the new service to make returns more efficient, said Tim Robinson, VP, Returns for Blue Yonder in a statement. further enhancing the convenience of the service.

Department Stores 162

Department Stores Supplies Customer Experience Presentation 162

Retail TouchPoints

MARCH 11, 2021

The Foam was designed to make retail locations “smart” by providing retailers with suggestions to improve operations, and creating more personalized shopping experiences for their customers. The Foam connects directly into pre-existing light fixtures at any retail space, including shopping centers, department stores or groceries.

Customer 264

Customer Department Stores Operations Technology 264

Retail TouchPoints

OCTOBER 24, 2024

Where customers used to move through an orderly progression of steps before making a purchase in stores, they now jump in and out of various stages of “awareness” and “consideration,” seemingly at random, throughout their digital day. How do you optimize that experience for the customer, but at the same time unlock value?

Merchant Services 261

Merchant Services Shipping Costs Payment Services Payments 261

Retail TouchPoints

NOVEMBER 12, 2024

Iconic British department store Harrods has partnered with the Global-e international ecommerce platform to improve its online operations in more than 200 markets worldwide and offer customers elevated, localized shopping experiences.

Payment Services 147

Payment Services eCommerce Department Stores Shipping Costs 147

Retail TouchPoints

JULY 5, 2024

Marking the culmination of nearly seven years of on-again, off-again negotiations, HBC , parent company of Saks Fifth Avenue and Bergdorf Goodman , will acquire another storied luxury department store brand, Neiman Marcus , for $2.65 Current Saks.com CEO Marc Metrick will become Saks Global’s new CEO. “For

Department Stores 306

Department Stores Banking Technology Operations 306

Retail TouchPoints

MAY 4, 2021

Family-owned department store chain Boscov’s is upgrading its ecommerce ecosystem through an expanded partnership with unified commerce platform Kibo. Currently marking its 107th anniversary, Boscov’s operates 48 department stores in the Northeast and Mid-Atlantic.

Department Stores 264

Department Stores Mobile eCommerce Customer Experience 264

Retail TouchPoints

FEBRUARY 16, 2022

The announcement of the expansion of Sephora at Kohl’s comes as the department store chain continues to battle with investors over the company’s path forward. The introduction of Sephora at Kohl’s has been a major part of transforming and simplifying Kohl’s entire store experience, and according to Kohl’s, it’s working.

Department Stores 297

Department Stores Customer Retail 297

Retail TouchPoints

JULY 27, 2022

The introduction of Clinique’s science-focused skincare retail concept at Macy’s was made during a time when the department store retailer is exploring new approaches to its store design through partnerships with other brands.

Toys 284

Toys Department Stores Recommendation Technology 284

Forrester eCommerce

SEPTEMBER 6, 2019

The strangest retail news of the summer has been Le Tote’s “purchase” of the storied (but tired) department store Lord + Taylor. The acquisition bucks the trend of offline brands buying digitally native companies (think PetSmart buying Chewy), but there are a number of other puzzling elements about this deal.

Department Stores 352

Department Stores Other Retail Customer 352

Retail TouchPoints

JUNE 22, 2023

And despite having an incredibly loyal customer base, Anthropologie has focused on expanding its reach, especially among consumers in their late 20s through early 40s — and a few more as well. We think of it as a way to deepen the relationship with our customers and get them into new categories.” But you can’t get lazy.

Customer 278

Customer Consumer Clothing eCommerce 278

Steve Dennis

DECEMBER 30, 2024

This years prediction was about how retails tale of two cities in many areas (malls, store formats, etc) was picking up. Department stores were down big time, as were most big ticket categories. TJX, Abercrombie & Fitch, Warby Parker). GRADE: A AI: This time its personal.

Retail 167

Retail Multi-channel Department Stores eCommerce 167

Retail TouchPoints

MARCH 7, 2025

Digital payments capabilities are particularly important to luxury retailers, supermarkets and department stores, while online retailers are less likely to stress this goal. Rodrigo gave the example of a customer going to a brick-and-mortar store to pick up a BOPIS order.

Payment Services 138

Payment Services Retail POS Fulfillment 138

Retail TouchPoints

JANUARY 13, 2021

The pandemic is weighing heavily on department stores, and Nordstrom is no exception, but the retailer’s top-notch approach to omnichannel commerce is helping it keep afloat while others file for bankruptcy. Nordstrom Puts Ecommerce First Without Jettisoning Brick-and-Mortar.

Other 312

Other Customer Experience Omnichannel Customer 312

Retail TouchPoints

NOVEMBER 21, 2023

November and December holiday sales average around 19% of total retail sales, per the NRF , and this share can be even higher for some department stores and specialty retailers. Emarketer anticipates that holiday retail sales will grow 4.5% this year to surpass $1.3 The stakes have never been higher!

Customer 278

Customer Gifts Specialty Retailers Consumer 278

Retail TouchPoints

OCTOBER 19, 2020

Department store retailer Belk will provide same-day delivery on select merchandise for orders placed before 2 pm, with delivery the following day for orders coming in after that time. Adding a Same Day Delivery option is one of the ways we are adapting our 133-year-old company to meet the needs of our modern customers.”.

Department Stores 290

Department Stores Mobile eCommerce Customer 290

Retail TouchPoints

SEPTEMBER 29, 2023

Kohl’s has hired a new Senior EVP and Director of Stores to help improve brick-and-mortar sales and productivity. Fred Hand, who has deep experience with discount and department store brands, is now overseeing the retailer’s 1,100+ stores, store operations and experience, loss prevention and store experience and design functions.

Department Stores 264

Department Stores Omnichannel Operations Improvements 264

Retail TouchPoints

MARCH 3, 2023

Nordstrom will shutter its six full-line department stores and seven Nordstrom Rack stores in Canada, along with its Canadian website , in a move that is expected to save the retailer $35 million in EBIT in fiscal 2023 compared to fiscal 2022. The announcement came as Nordstrom reported its Q4 2022 and FY 2022 results.

Operations 290

Operations Department Stores eCommerce Supplies 290

Retail TouchPoints

MAY 29, 2024

” The collection features four styles with a variety of prescription and custom lens options, including polarized sunglass lenses for optimal outdoor performance. The collection will be available through various retail channels, including department stores, sports retailers and local optical stores, as well as at [link].

Department Stores 279

Department Stores Outdoor Channel Technology 279

Retail TouchPoints

MAY 4, 2022

Macy’s will be bringing more Reebok apparel to its customers beginning in 2023 through a partnership with brand development firm Authentic Brands Group. This expansion will see Macy’s will expand its assortment of Reebok men’s, women’s and children’s sportswear and activewear in stores, on macys.com and within the Macy’s app.

Apparel 304

Apparel Department Stores Management Customer 304

Retail TouchPoints

DECEMBER 6, 2022

A year and a half after relaunching as a digital-only retailer, the country’s oldest department store, Lord & Taylor , is adding a retail media network to its online offering. Over the past year, our focus has expanded to reimagine and reinvigorate the digital shopping experience for our customers.”.

Retail 310

Retail Department Stores Accessories Travel 310

Retail TouchPoints

MAY 20, 2022

“Loyalty to those stores used to be 100% — a top customer would go to Neiman Marcus for everything and not go anywhere else. But come 2006, 2007 we really started to see that loyalty go away, and the bigger piece of it was [that] fewer people were going into department stores overall. Finding the Right Partners.

Omnichannel 275

Omnichannel Department Stores BigCommerce Fashion 275

Retail TouchPoints

MARCH 22, 2022

According to the second annual report from the global architecture and design firm, shopping centers, malls and department stores are being transformed into mixed-use spaces, a trend that prioritizes the needs of consumers whose time is valuable as they change the ways they live, work, shop, dine, exercise and socialize.

Leisure 299

Leisure Department Stores Retail Games 299

Retail TouchPoints

JULY 30, 2024

28 in what is believed to be a first for a department store. The move was reportedly prompted in large part by a rash of crime and a resulting decline in foot traffic in the Union Square shopping district where the store is located. With that, beginning Aug.

Department Stores 278

Department Stores Operations Customer Consumer 278

Retail TouchPoints

FEBRUARY 9, 2024

In late 2022, Neiman Marcus Group (NMG) entered a long-term agreement with Farfetch that saw the marketplace invest $200 million in the department store chain. The moves by Neiman and Kering follow the contentious sale of Farfetch to South Korean ecommerce company Coupang , which was completed on Jan.

Department Stores 278

Department Stores Fashion eCommerce Operations 278

Retail TouchPoints

MAY 15, 2024

FAO Schwarz , the iconic New York City toy store, has opened its first location in Paris, on the fifth floor of the Galeries Lafayette Paris Haussmann department store.

Toys 264

Toys Department Stores Accessories Clothing 264

Retail TouchPoints

MAY 22, 2023

Every retailer strives to understand its customers, but few are as deeply in tune with their audiences as Curacao. The business was started 40 years ago by Middle Eastern immigrant Jerry Azarkman, who opened his first store in downtown Los Angeles after spending time selling small appliances door to door.

Other 290

Other Payment Services Banking Department Stores 290

Retail TouchPoints

MAY 6, 2021

Yet as pundits ponder the death of the department store, the industry is racing to reimagine where and how it sells goods. Last-mile delivery occurs in the final phase of the supply and distribution chain, where the purchase reaches the end customer. In the U.S., That delivery segment cost retailers $30.2 billion (U.S.)

Fulfillment 344

Fulfillment Department Stores Supplies Financial Services 344

Forrester eCommerce

SEPTEMBER 9, 2019

Le Tote Buys Lord + Taylor — A Most Peculiar Way To Buy Growth Fashion subscription company Le Tote agreed to acquire the storied (if tired) department store Lord + Taylor. We have several questions. For starters, the price. Le Tote, a popular yet relatively nascent rental company, has raised $62.5

Department Stores 286

Department Stores Subscription Marketing Fashion 286

Retail TouchPoints

FEBRUARY 9, 2023

Online furniture and home furnishings retailer Overstock has partnered with Citi Retail Services to offer customers digital-first benefits and rewards through a co-branded Overstock Mastercard. “As The Overstock Mastercard comes with no annual fee and offers special financing options for up to 60 monthson qualifying purchases.

Home Furnishings 278

Home Furnishings Department Stores Apparel Online Retail 278

Retail TouchPoints

SEPTEMBER 3, 2020

Return rates at physical stores range from 8% to 10% , but rise to approximately 20% for e-Commerce, according to data from CBRE. During the busy holiday season, digital return rates can spike to 30% ; and Return policies and experiences have a significant impact on customer loyalty. In-Store Returns Trending Up, But Not Pouring In.

Shipping Costs 334

Shipping Costs eCommerce Merchant Services Retail 334

Retail TouchPoints

MARCH 22, 2022

Department store chain Boscov’s is expanding its dropship capabilities through a new partnership with Logicbroker. “Dropship has proven itself as an efficient means of fulfillment for our company and our customers,” said Jen Redcay, Manager of Supplier Direct Fulfillment for Boscov’s in a statement.

Department Stores 298

Department Stores Shipping Costs Supplies Fulfillment 298

Retail TouchPoints

AUGUST 8, 2024

Heritage luxury department store Bloomingdale’s is staking a claim in the resale market by partnering with luxury resale platform Rebag. While more than 2,500 of these items will be for sale on Bloomingdales.com, the remaining goods will be featured (and for sale) in five Bloomingdale’s stores nationwide.

Accessories 278

Accessories Department Stores Jewelry Fashion 278