Retail TouchPoints

MARCH 22, 2022

Department store chain Boscov’s is expanding its dropship capabilities through a new partnership with Logicbroker. “Dropship has proven itself as an efficient means of fulfillment for our company and our customers,” said Jen Redcay, Manager of Supplier Direct Fulfillment for Boscov’s in a statement.

Department Stores 298

Department Stores Shipping Costs Supplies Fulfillment 298

Retail TouchPoints

OCTOBER 24, 2024

Where customers used to move through an orderly progression of steps before making a purchase in stores, they now jump in and out of various stages of “awareness” and “consideration,” seemingly at random, throughout their digital day. How do you optimize that experience for the customer, but at the same time unlock value?

Merchant Services 261

Merchant Services Shipping Costs Payment Services Payments 261

Retail TouchPoints

NOVEMBER 12, 2024

Iconic British department store Harrods has partnered with the Global-e international ecommerce platform to improve its online operations in more than 200 markets worldwide and offer customers elevated, localized shopping experiences.

Payment Services 147

Payment Services eCommerce Department Stores Shipping Costs 147

Retail TouchPoints

JANUARY 13, 2021

From there, the firm surveyed 530 consumers and leveraged a team of five UX designers to give each retailer a score out of 100 in seven relevant categories: overall experience, search, shop, cart, buy, fulfillment and returns. Nordstrom Puts Ecommerce First Without Jettisoning Brick-and-Mortar.

Other 312

Other Customer Experience Omnichannel Customer 312

Retail TouchPoints

AUGUST 30, 2021

Target’s Store-Based Fulfillment Model Drives Convenience. The secret to Target’s success is the retailer’s expertise at utilizing its stores for fulfillment, whether as a staging ground for last mile delivery or an efficient curbside pickup hub. Target’s physical comparable sales grew 8.9%

Consumer 328

Consumer Toys Department Stores Fulfillment 328

Retail TouchPoints

MAY 26, 2022

AEO) — to provide faster and more efficient last mile delivery options to its customers, including same- and next-day delivery. Quiet Platforms’ “shared supply chain” solution allows companies to collaborate to solve common logistics, fulfillment and delivery challenges. In the last year alone the company has: Secured $1.5

Supplies 287

Supplies Department Stores Fulfillment eCommerce 287

Retail TouchPoints

APRIL 4, 2022

The department store retailer has updated its branding in stores and online in addition to offering an anniversary discount of 30% storewide and, for reward members, an additional $10 in bonus rewards for every $50 spent through April 12. JCPenney also is launching a cross-country “Shopping is Back!”

Travel 312

Travel Department Stores Omnichannel Games 312

Retail TouchPoints

FEBRUARY 27, 2024

has unveiled its Bold New Chapter strategy, signaling a major shift for the iconic department store retailer. Macy’s plans to close 150 underproductive nameplate stores — approximately 50 this year alone — and continue its expansion of smaller-format stores as it prioritizes investment in about 350 go-forward locations.

Department Stores 278

Department Stores Fulfillment Supplies Improvements 278

Retail TouchPoints

DECEMBER 16, 2020

Amazon recently announced that it is in talks with mall operators such as Simon Property Group to convert the vacant store space left by the closure of big department stores into warehouses and fulfillment centers. If this were to materialize, then they could use the space for their grocery stores.

Fulfillment 280

Fulfillment Department Stores Mobile Recommendation 280

Retail TouchPoints

APRIL 29, 2022

Target has been experimenting with increasingly smaller concepts since 2020, when it began exploring sites for 6,000 -square-foot stores — half its then-current minimum size — as the retailer put more emphasis on curbside pickup and store-based fulfillment.

Department Stores 299

Department Stores Toys Omnichannel Gifts 299

Retail TouchPoints

OCTOBER 19, 2020

Department store retailer Belk will provide same-day delivery on select merchandise for orders placed before 2 pm, with delivery the following day for orders coming in after that time. Adding a Same Day Delivery option is one of the ways we are adapting our 133-year-old company to meet the needs of our modern customers.”.

Department Stores 290

Department Stores Mobile eCommerce Customer 290

Retail TouchPoints

SEPTEMBER 3, 2020

Return rates at physical stores range from 8% to 10% , but rise to approximately 20% for e-Commerce, according to data from CBRE. During the busy holiday season, digital return rates can spike to 30% ; and Return policies and experiences have a significant impact on customer loyalty. In-Store Returns Trending Up, But Not Pouring In.

Shipping Costs 334

Shipping Costs eCommerce Merchant Services Retail 334

Retail TouchPoints

FEBRUARY 23, 2021

Macy’s Q4 and full-year 2020 results show signs of a turnaround for the department store, hard hit, like many of its counterparts, by the COVID-19 pandemic. Net income for the 13 weeks ended Jan. Our investments in digital innovation continued to pay off in the quarter, with digital sales up 21% from 2019.

Department Stores 211

Department Stores Apparel Jewelry Omnichannel 211

Retail TouchPoints

JULY 28, 2021

While the digital retail experience and technological innovation of customer service are evolving at warp speed, changing the urban environment and physical space is much harder to do. Ghost kitchens allow restaurants to cater to customers in neighborhoods they would otherwise not be able to reach. Retail in the 15-Minute City.

Food and Beverages 299

Food and Beverages Outdoor Small Business Retail Fulfillment 299

BigCommerce

MAY 4, 2018

By embracing SaaS technology and emerging trends, Natori is on pace to earn a new generation of consumers – ones who buy from their site, not just in department stores. It has always been an excellent opportunity for us to catch up with so many partners, customers, prospects and just old industry friends.

Workshop 419

Workshop Presentation eCommerce Merchant Services 419

Retail TouchPoints

JANUARY 20, 2022

The first Amazon Style store is set to open later this year at The Americana at Brand shopping mall in Los Angeles. “We We obsessed over designing a shopping experience focused on helping customers find great looks, and it led us to create Amazon Style,” said a company blog announcing the new store format.

Clothing 263

Clothing Payment Services Apparel Department Stores 263

Retail TouchPoints

MAY 27, 2021

An added bonus is the opportunity to gather data from potential new customers as well as explore possible category expansions with less downside risk. Private labels offer the advantage of higher margins but come with the logistical burden of manufacturing and fulfillment. In most cases, the marketplace grows the total pie.

Retail 280

Retail Fulfillment eCommerce Department Stores 280

Retail TouchPoints

OCTOBER 10, 2024

Pain Point #1: Selling Apparel Items in a Cashierless Store Amazon has deployed its Just Walk Out (JWO) cashierless technology in a range of sports venues, providing friction-free checkout for customers and faster transactions for retailers.

Supplies 264

Supplies Retail Payment Services Apparel 264

Retail TouchPoints

JULY 9, 2024

JCPenney has faced the same challenges that bedevil the entire department store vertical, ranging from lower foot traffic at malls to the high operating costs that come with significant brick-and-mortar investments. We determined that customer touch points were where we needed to invest.

POS 279

POS Department Stores Payment Services Point of Sale 279

Retail TouchPoints

DECEMBER 16, 2022

Department stores saw a 2.9% decline, furniture and home furnishings stores reported a 2.6% increase in sales, while health and personal care stores saw a 0.7% This will minimize the risk of accepting fraudulent returns while enhancing the customer experience for loyal shoppers.”.

Food and Beverages 290

Food and Beverages Home Furnishings Department Stores Retail 290

Retail TouchPoints

JUNE 22, 2021

The department store retailer took a similar route by dividing Saks Fifth Avenue into distinct ecommerce and brick-and-mortar companies — a move that could become a trend among apparel and specialty retailers. Saks OFF 5TH provides a compelling assortment of brands to fashion-seeking customers at the best prices.

Other 218

Other Specialty Retailers Apparel Department Stores 218

Retail TouchPoints

FEBRUARY 28, 2022

Department stores get their name from the fact that they contained specialized stores-within-stores where experts in particular products — jewelry, clothing and cosmetics — would interact with customers to ensure that they got the correct products. Live agents also personalize without effort.

Jewelry 264

Jewelry Department Stores Fulfillment Arts 264

Retail TouchPoints

MARCH 11, 2021

While digital sales skyrocketed in 2020, the similarly large spike in store-based fulfillment showed that stores are still a vital part of the equation. Shopping centers are perfectly positioned to meet this demand for socialization, provided they have the right experiences in place to welcome customers back.

Outdoor 308

Outdoor Fulfillment Events Department Stores 308

Retail TouchPoints

NOVEMBER 6, 2023

To position themselves as the ultimate holiday shopping destinations, Nordstrom and Nordstrom Rack are doubling down on helpful services, compelling brand partnerships and unique in-store shopping experiences. Cardmembers in select markets will have access to free two-day shipping.

Gifts 255

Gifts Department Stores Shipping Events 255

Retail TouchPoints

MAY 29, 2020

The initial stock-up period at the beginning of the pandemic tapered off in April as customers sheltered in place. Nordstrom, like many other department stores, had a much weaker quarter: overall sales fell 40% , with full-price locations dropping 36% and the off-price division declining 45%. Costco posted a 7.3%

eCommerce 191

eCommerce Department Stores Retail Apparel 191

Retail TouchPoints

AUGUST 10, 2020

In contrast to Amazon’s regional DCs, which can span one million square feet or more, a former department store would facilitate the retail giant’s ability to make last-mile deliveries more efficiently. Mall locations appeal to Amazon because they tend to be located near highways and population centers.

Department Stores 260

Department Stores Article Shipping Other 260

Retail TouchPoints

JANUARY 24, 2024

Millennials and Gen Z want not only attractive stores but also a dynamic, engaging environment — creating a threshold effect, drawing people in from the storefront window with the promise of an experiential journey and memorable impact. This not only attracts customers back to physical spaces but also enhances the overall shopping experience.

Retail 335

Retail Omnichannel Leisure Department Stores 335

Retail TouchPoints

SEPTEMBER 29, 2022

The marketplace, powered by Mirakl , is key piece of Macy’s turnaround strategy aimed at transforming the department store into a digitally led, omnichannel retailer.

Omnichannel 189

Omnichannel Department Stores Toys Apparel 189

Retail TouchPoints

JUNE 23, 2022

After a bit of pushback they have embraced ecommerce, but many of the core functions — merchandising, marketing, customer interactions — tend to still be very store-centric. Today, every retailer needs to think about what role its digital channels as well as its stores need to play together to best serve the customer – profitably.”.

eCommerce 289

eCommerce Omnichannel Channel Fulfillment 289

Retail TouchPoints

SEPTEMBER 21, 2020

J.Crew Group is closing its J.Crew and Madewell stores, corporate offices, and distribution and customer service centers on Election Day to give employees the opportunity to vote. But taking a partisan approach to civic engagement can alienate employees or customers in today’s hyperpartisan environment.

Sporting Goods 264

Sporting Goods Retail Department Stores Arts 264

Retail TouchPoints

NOVEMBER 8, 2022

Kohl’s CEO Michelle Gass will leave the department store retailer to take on the newly created position of President, LS&Co., Gass joined Kohl’s in 2013 as Chief Merchandising and Customer Officer and took the CEO job in May 2018. reporting to Levi Strauss & Co. President and CEO Chip Bergh. Beginning Jan.

Department Stores 233

Department Stores Omnichannel Operations Retail 233

365 Retail

NOVEMBER 29, 2024

This collaboration marks the launch of select Cotswold Company products on the John Lewis website and in-store at the iconic Peter Jones department store in London. The in-house service ensures a seamless experience for customers, reflecting the brand’s commitment to quality beyond purchase.

Omnichannel 65

Omnichannel Department Stores Fulfillment Events 65

Retail TouchPoints

SEPTEMBER 9, 2020

Stores begin by slimming down on-premise inventories to account for lower traffic. In its place, the retailer utilizes an online platform for placing orders, and offers the customer a chance to see, touch, or try the product in limited scheduled appointments. And yet, cost management is only a part of the story here.

Retail 253

Retail eCommerce Department Stores Technology 253

Retail TouchPoints

APRIL 6, 2022

Retailers today are searching for the perfect blend of brick-and-mortar retail and ecommerce synergies, yet this formula is different for every brand, location and customer. Years ago, mega-stores were cropping up everywhere for major retailers. These spaces could be anywhere from 80,000 square feet to as large as 160,000 square feet.

eCommerce 299

eCommerce Arts Department Stores Shipping Costs 299

Retail TouchPoints

NOVEMBER 23, 2020

Some of the key takeaways from the Q3 results include: Big box retailers such as Walmart and Target continued showcasing their omnichannel dominance with strong results, proving that their years of investment in leading-edge fulfillment strategies have paid off; Other retailers with strong omnichannel offerings in attractive categories, like Lowe’s.

Omnichannel 257

Omnichannel eCommerce Department Stores Fulfillment 257

Retail TouchPoints

OCTOBER 6, 2022

YOY growth this holiday season, whereas department stores will only see a 0.3% Focus on bringing people back to stores: In-store retail sales are expected to increase 7.9% How Farfetch Boosted Customer Satisfaction 25% with Customer-Centric AI.

Shipping Costs 287

Shipping Costs Payment Services Merchant Services Payments 287

Retail TouchPoints

JUNE 1, 2021

In fact, the retailers finding the most success are actually doubling down on their own unique value propositions by using their third-party marketplace as a vehicle to draw in new customers and better meet the needs of existing ones. Expand Reach, but Within your Niche. But this model is unlikely to work for most retailers.

Shipping Costs 299

Shipping Costs Drop Ship eCommerce Department Stores 299