Retail TouchPoints

MAY 5, 2021

As factors like in-store food samples and style assistants may come back into fashion, some pandemic-inspired changes will likely remain — such as the demand for curbside service and app-centric communications with customers. To meet these new customer expectations, retailers must deliver a seamless online and offline experience.

Multi-channel 260

Multi-channel Retail Technology Customer Experience 260

Retail TouchPoints

MARCH 29, 2024

In today’s market, communication is no longer a one-way street; it’s a relentless, multi-lane highway of dialogues, demanding CMOs to be omnipresent by using the right channel at the right time. The pace and complexity are why many CMOs are finding their roles untenable.

Multi-channel 270

Multi-channel Magazine Department Stores Banking 270

Retail TouchPoints

SEPTEMBER 4, 2020

According to McKinsey “What consumers value is truly shifting, and so is their channel choice. I do think that] mall traffic and department-store visits will be challenged going forward.”. Consumer spending is ‘overpronating’ massively toward value , and there’s a material flight to online.

eCommerce 195

eCommerce Multi-channel Merchant Services Department Stores 195

Steve Dennis

MAY 14, 2020

Said differently, they have more than held their own and the profitability of the channel is likely robust. Department store woes have little to do with Neiman’s problems. It’s easy to throw Neiman Marcus into the mix of the well known, long-standing struggles of mall-based anchor stores. luxury department stores.

Department Stores 173

Department Stores eCommerce Multi-channel Books 173

ESW

JULY 6, 2023

But as retailers and brands with DTC ecommerce channels know, meeting online customer expectations in an Amazon-dominated environment is challenging to say the least. From the shuttering of physical stores to seismic shifts in logistics operations, many blame The Amazon Effect. billion in sales in Q3 2020.” Amazon set the bar.

eCommerce 139

eCommerce Payment Services Customer Shipping Costs 139

Steve Dennis

FEBRUARY 1, 2021

Indeed, the customer is the channel and retailers with a more harmonized and remarkable retail experience generally outperform those that have failed to break down silos. The Bay has long suffered from the woes of unremarkable department stores. The lines are blurring. Digital drives brick and mortar and vice versa.

Multi-channel 174

Multi-channel eCommerce Books Department Stores 174

Steve Dennis

APRIL 3, 2020

The following is excerpted from my forthcoming book Remarkable Retail: How to Win & Keep Customers in the Age of Digital Disruption , which will be published by LifeTree Media on April 14th. Macy’s, the leading US department store chain, is illustrative of this approach.

Multi-channel 160

Multi-channel eCommerce Department Stores Gifts 160

RTP blog

APRIL 22, 2019

The path to purchase has become a complex fusion of multiple channels and devices, and many stores are struggling to keep up. retailers had announced the closure of a record number of stores, with Toys ‘R’ Us announcing 881 closures, Walgreens closing 600 outlets and Sears revealing plans to close 284 stores, according to Statista.com.

Multi-channel 150

Multi-channel Retail Toys Department Stores 150

Steve Dennis

JULY 6, 2021

More recently, ebullient stories portend the resurrection of the mall and suggest that department stores are back (narrator’s voice: “Let’s not confuse better with good ”). However, many remarkable retailers—including “old dogs” like Walmart, Target , Best Buy and Tractor Supply Co., The hybrid supply chain.

eCommerce 148

eCommerce Retail Shipping Costs Multi-channel 148

365 Retail

AUGUST 2, 2024

Once deployed, Brown Thomas Arnotts will benefit from new capabilities that unlock greater levels of customer engagement and loyalty whilst promoting omnichannel agility. Brown Thomas operates five department stores in Dublin, Dundrum, Cork, Limerick, and Galway, along with a BT2 store in Blanchardstown Shopping Centre.

Customer Loyalty 59

Customer Loyalty Omnichannel Technology Multi-channel 59

Steve Dennis

JANUARY 8, 2019

I was an executive at Neiman Marcus, and many of us on the senior leadership team were attending the grand opening of our new store at the Shops of La Cantera in San Antonio, Texas. About an hour or so after opening our doors and greeting customers, we decided to check out the new Nordstrom, which had also just opened that morning.

eCommerce 109

eCommerce Retail Multi-channel Department Stores 109

Steve Dennis

OCTOBER 27, 2021

As has become all too familiar, the moribund department store sector is dominated by huge multi-story formats, most ranging in size between 150,000 – 200,000. The Fort-Worth store is better executed, but still feels like a store in search of a customer. Macy’s. Nordstrom Local.

Department Stores 109

Department Stores Retail Multi-channel eCommerce 109

GetElastic

NOVEMBER 29, 2022

Front and center in any conversation about commerce are the words personalization , omnichannel , customer-centric, and experience-driven. Today’s brands (if they are paying attention) are taking note of how customers interact with their brand, and how the brand makes them feel to optimize the customer journey.

Omnichannel 147

Omnichannel Multi-channel Payment Services Outdoor 147

Wiser

OCTOBER 2, 2018

On the other hand , brick-and-mortar retailers and department stores, such as Macy’s and J.C. Penney’s strategy was to promote extreme discounts on nearly every product for existing shoppers and a social media campaign to attract new customers. . Which channels are used to deliver the promotions .

Consumer Electronics 103

Consumer Electronics Multi-channel Electronics Social Media 103

Steve Dennis

JUNE 3, 2018

First, under Johnson, the company essentially fired one-third of its customers through a series of bone-headed moves. While it is difficult to win back customers in an intensely competitive market, I thought a decent subset would return once the obvious blunders were fixed. For the most part, it hasn’t happened.

eCommerce 92

eCommerce Multi-channel Workshop Department Stores 92

Kibo

AUGUST 21, 2020

Product recommendations are part of an ecommerce personalization strategy wherein products are dynamically populated to a user on a webpage, app, or email based on data such as customer attributes, browsing behavior, or situational context—providing a personalized shopping experience. . an eyeglass retailer).

Recommendation 62

Recommendation Multi-channel Customer Loyalty Department Stores 62

Steve Dennis

MARCH 13, 2017

But the problems in the luxury market go deeper, particularly among the department store players. Here’s why: Little new customer growth. Other than through e-commerce, luxury retailers have had a tough time with customer acquisition for many years. Perhaps this multi-year trend will start to reverse itself.

Retail 76

Retail eCommerce Multi-channel Department Stores 76

365 Retail

NOVEMBER 8, 2021

As the festive season draws nearer, multi-category online retailer Very continues to build momentum around its Very Best Excuses campaign, with a new 60 second TV ad, launched this week, that celebrates those things we can only get away with at this time of year. ? a multi-media ? all media channels ? advert is part of ?

Multi-channel 84

Multi-channel Gifts Games Online Retail 84

Steve Dennis

JANUARY 9, 2018

The department store space is a great example. We can also expect to see more small format stores as a way to cost effectively extend customer reach and further penetrate key customer segments. Regardless, clearly in-store technology must evolve to support this rapidly evolving world.

eCommerce 102

eCommerce Retail Multi-channel Channel 102

Sailthru

MARCH 8, 2018

Technology has created a complex customer journey. Brands must have seamless integrations between channels and expedited shipping options. Brands must have seamless integrations between channels and expedited shipping options. They also communicate these offerings to customers; during Q4, 6.6% Who’s winning?

Omnichannel 60

Omnichannel Social Media Retail Shipping Costs 60

SellBrite

JULY 12, 2019

Just like the department stores of yesteryear and the convenience they offered, shoppers love online marketplaces — so much so, they spent $1.86 It’s best suited for medium to large sellers that want exposure to millions of customers and are equipped to handle the influx of traffic when it comes. In fact, about 1.92

Shipping Costs 116

Shipping Costs eCommerce Subscription Payment Services 116

ROI Revolution

OCTOBER 7, 2022

By not allowing any code changes on your site over the holiday season, there’s less risk of introducing a bug or customers encountering errors. Understanding your customer is obviously important any time of year, but it’s especially important during the holiday shopping season because customers behave differently.

eCommerce 78

eCommerce Payments Payment Services Mobile 78

Payoneer

OCTOBER 22, 2018

Recently, T-Mobile launched a fresh new initiative to improve their customer service. The irony of T-Mobile’s “new” way of doing customer service is that they are returning to the good old days of human connection – removing complicated phone trees and bots and putting humans front and center in their customer communications.

Customer 36

Customer Multi-channel Omnichannel Department Stores 36

Steve Dennis

JANUARY 19, 2022

While sales rung up in a digital channel will continue to grow much faster than those transacted in a brick-and-mortar location, all the metrics for physical retail in 2021 were strong. In the last few years they have done nothing of any real consequence to win, grow and keep profitable customers. US sales achieved record levels.

eCommerce 60

eCommerce Retail Multi-channel Fulfillment 60

BigCommerce

FEBRUARY 13, 2018

When you factor in the expanded ecommerce selling opportunities through omni-channel retail (like adding Amazon and eBay storefronts to your sales approach, for example), it’s easy to see that now is the best possible time to grow an ecommerce business. Training your customers to use the new B2B tools is important for adoption.

eCommerce 417

eCommerce Payment Services Small Business Retail Shipping Costs 417

Retail TouchPoints

NOVEMBER 19, 2021

When the first department store opened more than 100 years ago, the goal was to offer a multitude of specialty goods to a large number of people. Today, online stores serve that same purpose, but brick-and-mortar retail remains a powerful mechanism for both buyers and sellers.

Retail 305

Retail Multi-channel Supplies Jewelry 305

Steve Dennis

JANUARY 13, 2018

As I was SVP of strategy, business development & multi-channel marketing for the Neiman Marcus Group from 2004-08 (most of that time reporting to then CEO Burt Tansky) I have a somewhat unique perspective on what requires intense and urgent focus. seem to value the core elements of the luxury department store experience.

Payment Services 92

Payment Services Multi-channel Workshop Payments 92

ROI Revolution

AUGUST 5, 2021

Claim your copy so you can profit off of this channel’s meteoric rise. Jewelry, lodging, and department stores saw the biggest yearly sales growth compared to the other sectors measured in Mastercard’s SpendingPulse Report. When it comes to large retailers and department stores, 58.2% increase over 2019.

eCommerce 197

eCommerce Social Media Payment Services Merchant Services 197

ROI Revolution

DECEMBER 2, 2021

In-store sales were up nearly 43% over Black Friday 2020, with department stores up 86.4%. Last year, low prices and the ability to purchase online were the top concerns for customers. Rising costs are making it even more difficult for businesses to get their products delivered to stores and customers alike.

eCommerce 148

eCommerce Social Media Payments Payment Services 148

ROI Revolution

JULY 1, 2021

Claim your copy so you can profit off of this channel’s meteoric rise. In this expert webinar , you’ll uncover insights like: Full-funnel marketing strategies to optimize your brand across paid media channels and your website. How to accelerate revenue growth with customer reviews, loyalty, and referral programs.

eCommerce 148

eCommerce Social Media Payment Services Merchant Services 148

ROI Revolution

JUNE 1, 2021

Sending the right communication to the right customers only became more important with the pandemic as brands and consumers alike struggled to adjust to a rapidly shifting marketplace. In light of the COVID-19 pandemic, 70% of brand decision-makers say they had to reprioritize their marketing channels or rethink their channel strategy.

eCommerce 158

eCommerce Social Media Payment Services Merchant Services 158

ROI Revolution

MARCH 2, 2021

As COVID-19 shut down traditional sales channels for many B2B brands in 2020, the value of digital transactions grew 9.6% With 160 million customers visiting Walmart stores or Walmart.com each week , Walmart is the largest retailer in the US. 23% of executives still expect a decrease in customer demand over the next six months.

eCommerce 195

eCommerce Social Media Payment Services Merchant Services 195

ROI Revolution

MAY 6, 2021

of CMOs have observed an increase in customers’ openness to new digital offerings introduced during the pandemic, with nearly 60% also seeing customers do more digital research before purchasing. are seeing customers be less willing to pay full price. COVID-19 brings increased consumer openmindedness. to a record 10.3%.

eCommerce 148

eCommerce Social Media Payment Services Merchant Services 148

ROI Revolution

JANUARY 5, 2022

The COVID-19 pandemic has sparked a true customer transition to digital. Even as government mandates and consumer comfortability with in-store shopping fluctuate, we can anticipate that consumers’ preference for digital won’t go away. are seeing customers be less willing to pay full price. in 2022 to make up 16.1% December 16.

eCommerce 78

eCommerce Social Media Payments Payment Services 78

ROI Revolution

APRIL 8, 2021

Social media has also proved itself as an extremely viable channel for ecommerce brands – especially for impulse purchases. of consumers were using direct-to-consumer (D2C) channels to purchase consumer-packaged goods (CPG) at the height of the pandemic ( Practical Ecommerce ). March 9 update. More new COVID-19 trends + data.

eCommerce 136

eCommerce Social Media Payment Services Small Business Retail 136

ROI Revolution

OCTOBER 1, 2020

department stores may not survive the pandemic. Will the pandemic be the end of department stores? Department stores have held strong to their fashion and apparel categories, but with apparel sales in a free fall across the board, many department stores are hurting as a result of COVID-19.

eCommerce 193

eCommerce Payment Services Merchant Services Small Business Retail 193

ROI Revolution

NOVEMBER 4, 2021

Rising costs are making it even more difficult for businesses to get their products delivered to stores and customers alike. Last year, shoppers 1) were more frivolous about their discretionary spend than usual and 2) shopped online more than in stores much more than usual. How did it happen? billion in 2020. September 9.

eCommerce 78

eCommerce Social Media Payments Payment Services 78