Retail TouchPoints

JANUARY 24, 2024

As the lines between physical and digital retail blur, an omnichannel approach emerges as a key strategy, creating a dynamic and engaging shopping and leisure experience for Generations X, Z and Alpha. Major department stores are leaning toward repurposing and reskinning existing fixtures, saving costs and minimizing environmental impact.

Retail 335

Retail Omnichannel Leisure Department Stores 335

Retail TouchPoints

JUNE 22, 2023

And despite having an incredibly loyal customer base, Anthropologie has focused on expanding its reach, especially among consumers in their late 20s through early 40s — and a few more as well. We think of it as a way to deepen the relationship with our customers and get them into new categories.” But you can’t get lazy.

Customer 278

Customer Consumer Clothing eCommerce 278

365 Retail

NOVEMBER 29, 2024

This collaboration marks the launch of select Cotswold Company products on the John Lewis website and in-store at the iconic Peter Jones department store in London. The in-house service ensures a seamless experience for customers, reflecting the brand’s commitment to quality beyond purchase.

Omnichannel 65

Omnichannel Department Stores Fulfillment Events 65

Retail TouchPoints

APRIL 29, 2022

The first 43,000 -square-foot concept store opened in Warwick, R.I. BJ’s market will offer the same product sizes and pricing as BJ’s club stores, as well as the same omnichannel services such as curbside pickup and same-day delivery.

Department Stores 299

Department Stores Toys Omnichannel Gifts 299

Retail TouchPoints

MARCH 1, 2021

Sephora is continuing its move away from malls with the announcement of the largest store expansion in its 21-year history in the U.S. More than 260 new stores are slated to open this year, including 60 freestanding locations and 200 shop-in-shops inside Kohl’s department stores.

Omnichannel 328

Omnichannel Department Stores Operations Retail 328

Retail TouchPoints

OCTOBER 23, 2023

While discounts and deals will be core, the ailing department store chain is also prioritizing in-store merchandising and curation to improve the customer experience. To make finding the perfect gift even easier, Kohl’s has developed a new front-of-store experience, aptly called Gift Shop, that is curated for various holiday gifting needs.

Toys 276

Toys Gifts Department Stores Omnichannel 276

Retail TouchPoints

MAY 31, 2023

He also has worked in the general merchandising, omnichannel, home and apparel divisions at the retailing giant. Evans’ other experience includes 16 years at Filene’s department stores in Boston, where his duties focused on apparel.

Department Stores 272

Department Stores Apparel Toys Omnichannel 272

Retail TouchPoints

APRIL 4, 2022

The department store retailer has updated its branding in stores and online in addition to offering an anniversary discount of 30% storewide and, for reward members, an additional $10 in bonus rewards for every $50 spent through April 12. “We During each stop on the “Shopping is Back!”

Travel 312

Travel Department Stores Omnichannel Games 312

Retail TouchPoints

JANUARY 9, 2023

The closures are part of the retailer’s Polaris growth strategy , which aims to stabilize the department store as it pursues a return to growth. The Polaris strategy, which involves a combination of customer, operations and store footprint-based initiatives, has had mixed success.

Department Stores 273

Department Stores Omnichannel Operations Fashion 273

Retail TouchPoints

SEPTEMBER 12, 2022

department store retailer in 2016 as its COO, and in 2019 Hendricks became responsible for Belk’s stores business. During his time as President and COO, Hendricks drove Belk to enhance its omnichannel capabilities and navigated the retailer through the COVID-19 pandemic. Hendricks joined the Southeastern U.S.

Department Stores 263

Department Stores Omnichannel Retail Customer 263

BigCommerce

NOVEMBER 21, 2017

In 2017, social commerce and true omnichannel expansion began to drive 3x in revenue for brands taking advantage of it. The promotions you use, the speed your site loads, which payment options customers use the most: all of this will help you understand exactly what to do more of (or not ever again!)

Small Business Retail 420

Small Business Retail Payments Department Stores PayPal 420

Retail TouchPoints

AUGUST 11, 2022

JCPenney is investing for the long-term while executing our customer-focused strategy to enhance shopping experiences and build brand loyalty,” said Marc Rosen, CEO at JCPenney in a statement. Plaines is the department store retailer’s third C-level hire this year.

Department Stores 259

Department Stores Omnichannel Technology Improvements 259

Retail TouchPoints

NOVEMBER 11, 2022

Bed Bath & Beyond has appointed Bart Sichel as EVP, Chief Marketing and Customer Officer as the troubled retailer rebuilds its executive leadership following a number of departures in 2022, including former SVP of Marketing James Reath.

Marketing 246

Marketing Department Stores Omnichannel eCommerce 246

Retail TouchPoints

JULY 1, 2021

As the department store sector aims to reinvent itself for retail’s digital age, iconic retailer Neiman Marcus Group (NMG) is investing rapidly in technologies that will elevate its integrated luxury retail strategy across all channels. So how does NMG see these digital investments leveling up its omnichannel game?

Omnichannel 264

Omnichannel Technology Channel Department Stores 264

Retail TouchPoints

MARCH 7, 2025

Digital payments capabilities are particularly important to luxury retailers, supermarkets and department stores, while online retailers are less likely to stress this goal. Rodrigo gave the example of a customer going to a brick-and-mortar store to pick up a BOPIS order.

Payment Services 138

Payment Services Retail POS Fulfillment 138

Retail TouchPoints

JANUARY 19, 2022

Whether customers are shopping for formalwear, athleticwear or home décor, they know they’re going to get high-quality goods designed with longevity in mind. Doubling down on stores: Like many executives helming omnichannel businesses, Louvet emphasized the continued importance of physical locations. and globally.

Department Stores 264

Department Stores Fashion Consumer Omnichannel 264

Retail TouchPoints

JANUARY 26, 2022

What does this look like in terms of design, and how does this differ from the traditional department store? Zaballero: This is more a question of how corporate communications can react to better support the customer shopping experience. D:R What does the digitization of shopping look like in a luxury high-end store?

Technology 290

Technology Multi-channel Department Stores Definition 290

Retail TouchPoints

NOVEMBER 23, 2020

Companies with strong online and omnichannel offerings were once again rewarded for their efforts, while those that have fallen behind in these areas continued to struggle — though their catch-up ecommerce efforts are starting to pay off. Long-Term Investments in Omnichannel and Supply Chains Pay Dividends at Big Box Retailers.

Omnichannel 257

Omnichannel eCommerce Department Stores Fulfillment 257

GetElastic

NOVEMBER 29, 2022

Front and center in any conversation about commerce are the words personalization , omnichannel , customer-centric, and experience-driven. Today’s brands (if they are paying attention) are taking note of how customers interact with their brand, and how the brand makes them feel to optimize the customer journey.

Omnichannel 147

Omnichannel Multi-channel Payment Services Outdoor 147

Retail TouchPoints

OCTOBER 10, 2024

Pain Point #1: Selling Apparel Items in a Cashierless Store Amazon has deployed its Just Walk Out (JWO) cashierless technology in a range of sports venues, providing friction-free checkout for customers and faster transactions for retailers.

Supplies 264

Supplies Retail Payment Services Apparel 264

Retail TouchPoints

FEBRUARY 23, 2021

Macy’s Q4 and full-year 2020 results show signs of a turnaround for the department store, hard hit, like many of its counterparts, by the COVID-19 pandemic. The increasing prominence of digital reflects the company’s “Polaris” omnichannel transformation strategy. Net income for the 13 weeks ended Jan.

Department Stores 211

Department Stores Apparel Jewelry Omnichannel 211

Retail TouchPoints

JANUARY 20, 2022

The first Amazon Style store is set to open later this year at The Americana at Brand shopping mall in Los Angeles. “We We obsessed over designing a shopping experience focused on helping customers find great looks, and it led us to create Amazon Style,” said a company blog announcing the new store format.

Clothing 263

Clothing Payment Services Apparel Department Stores 263

Retail TouchPoints

FEBRUARY 3, 2023

The platform’s microservices-based design and open architecture can accommodate new tools and services, allowing retailers to quickly adapt to shifting customer and business demands. “In Cole Haan operates 90+ retail stores in the U.S.

Specialty Retailers 189

Specialty Retailers Point of Sale Department Stores POS 189

Retail TouchPoints

FEBRUARY 22, 2023

During the pandemic, focus shifted to ways shopping malls were attempting to make shopping faster, easier and safer for consumers with curbside services offerings and other omnichannel capabilities. Traditionally, department stores (and in turn malls) haven’t focused on creating this type of deeper, more meaningful connection.

Omnichannel 306

Omnichannel Department Stores Consumer Banking 306

Retail TouchPoints

MAY 15, 2024

FAO Schwarz , the iconic New York City toy store, has opened its first location in Paris, on the fifth floor of the Galeries Lafayette Paris Haussmann department store.

Toys 264

Toys Department Stores Accessories Clothing 264

Retail TouchPoints

NOVEMBER 8, 2022

Kohl’s CEO Michelle Gass will leave the department store retailer to take on the newly created position of President, LS&Co., Gass joined Kohl’s in 2013 as Chief Merchandising and Customer Officer and took the CEO job in May 2018. reporting to Levi Strauss & Co. President and CEO Chip Bergh. Beginning Jan.

Department Stores 233

Department Stores Omnichannel Operations Retail 233

Retail TouchPoints

MAY 22, 2023

Every retailer strives to understand its customers, but few are as deeply in tune with their audiences as Curacao. The business was started 40 years ago by Middle Eastern immigrant Jerry Azarkman, who opened his first store in downtown Los Angeles after spending time selling small appliances door to door.

Other 290

Other Payment Services Banking Department Stores 290

Retail TouchPoints

FEBRUARY 22, 2022

In outlining its decision to keep digital operations integrated within the larger business, the Macy’s Board cited high separation costs and ongoing costs from operating separated businesses, as well as “high execution risk” for both the business and its customers. in a statement. I am proud that Macy’s, Inc.

Operations 297

Operations eCommerce Omnichannel Supplies 297

Retail TouchPoints

AUGUST 27, 2021

As the world reopens in full force amid COVID-19 vaccination efforts, brands seek new ways to turn customers’ in-store experience into something that not only makes them feel safe but keeps them coming back and staying longer. The strategy intrigues customers and draws new footfall for both brands. Turning Knowledge into Power.

Department Stores 279

Department Stores Management POS Electronics 279

Retail TouchPoints

SEPTEMBER 3, 2020

Return rates at physical stores range from 8% to 10% , but rise to approximately 20% for e-Commerce, according to data from CBRE. During the busy holiday season, digital return rates can spike to 30% ; and Return policies and experiences have a significant impact on customer loyalty. In-Store Returns Trending Up, But Not Pouring In.

Shipping Costs 334

Shipping Costs eCommerce Merchant Services Retail 334

Retail TouchPoints

SEPTEMBER 29, 2022

The marketplace, powered by Mirakl , is key piece of Macy’s turnaround strategy aimed at transforming the department store into a digitally led, omnichannel retailer.

Omnichannel 189

Omnichannel Department Stores Toys Apparel 189

Retail TouchPoints

JUNE 22, 2021

The department store retailer took a similar route by dividing Saks Fifth Avenue into distinct ecommerce and brick-and-mortar companies — a move that could become a trend among apparel and specialty retailers. Saks OFF 5TH provides a compelling assortment of brands to fashion-seeking customers at the best prices.

Other 218

Other Specialty Retailers Apparel Department Stores 218

Retail TouchPoints

MARCH 7, 2022

Key to Kohl’s transformation strategy will be an enhancement of the retailer’s omnichannel reach, both through expansion of its store portfolio and continued efforts to build its digital business. Kohl’s plans to enhance its data science capabilities in an effort to engage with customers more efficiently and provide greater relevance.

Omnichannel 299

Omnichannel Outdoor eCommerce Operations 299

Retail TouchPoints

MAY 21, 2021

Large retailers like Target and Walmart continued to thrive in Q1 2021 on the back of their large store footprints and strong omnichannel presence. People are going to be time constrained and delivering a great customer experience is going to be a valuable asset.”. ’ ” said Anderson. One of the key answers is convenience.

Electronics 293

Electronics Apparel Retail Supplies 293

Retail TouchPoints

MAY 1, 2023

Here are four important fundamentals these retailers will need: Establish a core business advantage; Tie your advantage to a clear value proposition; Get your customer acquisition costs (CAC) and LTV in order; and Map a path for expansion and diversification. Tip 1: Establish a core business advantage.

Retail 274

Retail Beauty and Health Omnichannel Operations 274

Retail TouchPoints

AUGUST 8, 2024

Heritage luxury department store Bloomingdale’s is staking a claim in the resale market by partnering with luxury resale platform Rebag. While more than 2,500 of these items will be for sale on Bloomingdales.com, the remaining goods will be featured (and for sale) in five Bloomingdale’s stores nationwide.

Accessories 278

Accessories Jewelry Department Stores Fashion 278

Retail TouchPoints

JULY 9, 2024

JCPenney has faced the same challenges that bedevil the entire department store vertical, ranging from lower foot traffic at malls to the high operating costs that come with significant brick-and-mortar investments. We determined that customer touch points were where we needed to invest.

POS 279

POS Department Stores Payment Services Point of Sale 279