Retail TouchPoints

MARCH 26, 2025

Businesses striving to meet these expectations are turning to AI-powered knowledge graphs a cutting-edge tool that connects disparate data points to create a holistic understanding of customers. In todays data-driven world, businesses often struggle to make sense of fragmented customer information stored across multiple systems.

Customer 147

Customer Recommendation Customer Experience Travel 147

Retail TouchPoints

JANUARY 30, 2025

Our shoppers require and deserve better experiences online and in-store, said Greg Rush, President of Houchens Food Group in a statement, Additionally, our retail operations team needs a platform that makes it easier for both our banner and store-level staff to digitally support our shoppers. eGrowcery, which operates in the U.S.

Customer 263

Customer eCommerce Platforms Operations Technology 263

Ecommerce Platforms

APRIL 11, 2022

It’s no secret that search engine optimization is essential to find new customers, increase conversions, and build your ecommerce brand. Do ecommerce platforms like Shopify, Bigcommerce, and Squarespace play a role in your search engine results? How can your ecommerce platform impact SEO? Absolutely!

eCommerce Platforms 263

eCommerce Platforms SEO eCommerce 3dcart 263

Groove

NOVEMBER 17, 2024

Website Customization The first thing you should do when creating a BigCommerce store is to thoroughly customize it to suit your needs and preferences. Thankfully, you have a lot of options when it comes to BigCommerce website customization. This eCommerce platform is highly customizable.

BigCommerce 341

BigCommerce Merchant Services Payment Services SEO 341

Groove

OCTOBER 27, 2024

In today’s fast-paced eCommerce landscape, it’s key for organizations to develop streamlined processes, create strong customer relationships, and increase revenue. At Groove Commerce, we understand these needs. Implementing Key B2B Features In the B2B landscape, your customers want access to information—fast.

B2B 329

B2B eCommerce B2C Shipping Costs 329

Groove

OCTOBER 11, 2024

To succeed in this critical part of brand building, however, businesses need to expertly manage their websites and ensure that the content is optimized to deliver outstanding customer experiences. Choosing the right merchant services provider is crucial for smooth business operations and customer satisfaction.

Merchant Services 357

Merchant Services Payment Services Payments eCommerce 357

Retail TouchPoints

SEPTEMBER 9, 2022

Instacart has acquired Rosie , an ecommerce platform serving local and independent grocers, wholesalers and retailers, as Instacart seeks to build on its commitment to smaller businesses in addition to expanding its digital offerings. . These tools power order flow, fulfillment and afford customer insights.

eCommerce Platforms 296

eCommerce Platforms Payment Services eCommerce Fulfillment 296

Retail TouchPoints

OCTOBER 8, 2024

Yet they are often hampered by ecommerce platforms that can’t handle the complexity and volume of their product data. However, there are ways for B2B companies to improve the performance of their ecommerce platforms. Use AI to personalize customer recommendations.

B2B 264

B2B eCommerce Platforms eCommerce B2C 264

Groove

OCTOBER 24, 2024

B2B businesses have to nurture customers through a complex buyer’s journey. Unlike in typical B2C retail, these customers often have multiple decision-makers who need to agree on purchases. This carefully designed software will help enhance the customer experience by improving personalization and driving growth.

eCommerce Software 306

eCommerce Software B2B eCommerce eCommerce Platforms 306

Groove

OCTOBER 20, 2024

Selling your products across multiple channels is a great way to reach a wider audience of customers. This is where an eCommerce product data feed comes into play, enabling stores to automatically update product information across all online marketplaces. High-Quality Images : Visuals play a critical role in attracting customers.

Multi-channel 335

Multi-channel eCommerce BigCommerce Channel 335

Retail TouchPoints

FEBRUARY 13, 2024

After years of decline, ContextLogic has sold its discount shopping app Wish for approximately $173 million in cash to Qoo10 , an ecommerce platform that operates localized online marketplaces throughout Asia. Qoo10 is headquartered in Singapore and operates marketplaces in Singapore, Indonesia, Malaysia, mainland China and Hong Kong.

eCommerce Platforms 249

eCommerce Platforms eCommerce Merchant Services Operations 249

Groove

DECEMBER 18, 2020

Many businesses in the home improvement, building and remodeling industry have a tough time building an eCommerce store that's optimized for the user experience. Selling extremely complex and customizable products online requires a sustainable eCommerce platform and website, and oftentimes, requires a product configurator.

BigCommerce 368

BigCommerce Customer WooCommerce eCommerce Platforms 368

Retail TouchPoints

OCTOBER 23, 2024

In fact, 44% of executives said their businesses have missed or delayed fulfillment of orders because of problems managing multiple ecommerce platforms, and 43% said customer service also has suffered. This becomes particularly important as brands expand the number and type of channels they are selling through.

Consumer 290

Consumer Multichannel Supplies eCommerce 290

lateshipment

FEBRUARY 28, 2025

After all, how many times have you navigated to a new e-commerce site, liked an item, but then hesitated wondering if you could get your money back should things go south? Youve done it, weve done it, and you best believe your customer will do it too. What is Store Policy? Why it is important to have a store policy?

Payment Services 130

Payment Services eCommerce eCommerce Platforms Shipping Costs 130

Retail TouchPoints

NOVEMBER 6, 2024

Nearly two-fifths of shoppers were deterred from purchasing from the same brand again after their packages were stolen, illustrating the long-term impact on customer loyalty. They must decide whether to absorb the cost of the lost goods as a goodwill gesture or refuse compensation, which could lead to negative reviews and customer attrition.

Fulfillment 274

Fulfillment Shipping Costs Magento Consumer 274

Retail TouchPoints

APRIL 22, 2024

In the not-so-distant past, customer experience (CX) was a straight line — a predictable journey from point A (the customer’s question) to point B (the company’s answer). AI enables engagement with customers in more dynamic and intuitive ways. Non-linear service powered by AI enables flexibility.

Customer Experience 330

Customer Experience Arts Customer Telecommunications 330

Groove

NOVEMBER 9, 2024

How BigCommerce and BigCommerce APIs Enable Headless Commerce BigCommerce headless offers a variety of APIs and tools that help with headless development and headless commerce. Once your website has gone through these steps, the front and back ends should work well together, allowing you to start accepting customers.

BigCommerce 310

BigCommerce Payment Services eCommerce Shopping Carts 310

Retail TouchPoints

JANUARY 24, 2023

Walmart has launched a new ecommerce site and customer experience designed specifically for small-and medium-sized businesses (SMBs) and nonprofits. The aim of the Walmart Business platform is to “remove complexity in purchasing, lower costs and give our customers more opportunities to serve their customers and communities.”

eCommerce Platforms 278

eCommerce Platforms Food and Beverages eCommerce Shipping Costs 278

Retail TouchPoints

DECEMBER 7, 2022

Overseeing an e-commerce platform for one of the world’s largest technology companies is no simple task. At the heart of it is ensuring that every enterprise we support can provide its customers with the best digital experience possible, wherever they are in the world. Customers demand convenience, flexibility and speed.

Customer Experience 317

Customer Experience Payment Services Customer eCommerce 317

Retail TouchPoints

MAY 17, 2022

Tom Tailor was able to integrate the app into its existing ecommerce platform Scayle, affording real-time product and inventory information. Through the app, Tom Tailor customers may access the retailer’s entire catalog across categories including apparel and accessories for men, women and children, in addition to its home collection.

Mobile 296

Mobile Customer Experience Customer Magazine 296

lateshipment

MARCH 4, 2025

All your hard work at chasing the customer with relevant and valuable information, personalized marketing efforts, and a hassle-free purchase experience has finally paid off. Your previous customers chapter is yet to close because you have one more thing to do. Okay, so youve made a successful sale. Learn More: What is Post Purchase?

eCommerce 130

eCommerce eCommerce Platforms Customer Experience Improvements 130

Retail TouchPoints

NOVEMBER 17, 2022

Considering many customers will be buying some, if not all, of their holiday gifts online, identifying ways to capitalize on increased ecommerce demand can make or break an organization’s holiday profit potential. Guided selling is an interactive method for helping customers quickly identify the product that is right for them.

Customer Experience 298

Customer Experience Customer Omnichannel eCommerce Platforms 298

lateshipment

MARCH 15, 2025

If you think that the customer journey ends at checkout, youre in for a rude awakening. 56% of customers say theyre disappointed with their post-purchase experience, with Accenture reporting that only 17% of consumers feel businesses actually care about what happens after they buy. That is ecommerce post-purchase experience 101.

Payment Services 130

Payment Services Shipping Costs eCommerce eCommerce Platforms 130

RETAIL MANAGEMENT SOFTWARE

OCTOBER 22, 2024

In today’s data-driven world, retail businesses face an increasing demand to streamline operations, improve customer experience, and stay ahead of the competition. For example, in a multi-location retail setup, if a customer makes a purchase in one store, that transaction is immediately recorded in the centralized system.

eCommerce Platforms 111

eCommerce Platforms Multi-channel Retail eCommerce 111

Kissmetrics

AUGUST 6, 2021

It costs 5X less to retain a customer than it does to acquire a new one. That’s why customer retention is crucial to growing your Ecommerce business. What is customer retention? Customer retention is the ability to encourage customers to keep coming back to make purchases. So, let’s get to it, shall we?

Customer Retention 302

Customer Retention Customer Payment Services BigCommerce 302

Retail TouchPoints

FEBRUARY 17, 2021

With innovative technology and data solutions, retail stores can deliver highly targeted offers to engage customers. To stay ahead of the curve, retailers can utilize technology to track the purchases customers make across different channels. Reward Your Most Loyal Customers. Invest in Technology Solutions.

Customer Data 292

Customer Data Marketing Customer POS 292

Groove

FEBRUARY 4, 2025

Podcast : Download | Subscribe : Apple Podcasts | Google Podcasts | Spotify About This Episode Is your B2B eCommerce platform flexible enough to grow as your business does? Vance shares how Shopwares API-first approach enables businesses to customize their online stores, automate workflows, and create better buying experiences.

B2B 289

B2B eCommerce Merchant Services Magento 289

Retail TouchPoints

APRIL 26, 2023

Major retailers are increasingly rolling out the red carpet to draw in small business customers: Ikea has launched a new loyalty program for SMBs called the Ikea Business Network, and Lowe’s is enhancing its business loyalty program with a suite of new mobile tools for business owners. Customer Engagement and Loyalty Manager in a statement.

Customer 299

Customer Small Business Retail Electronics Travel 299

Retail TouchPoints

JULY 28, 2023

But they don’t help with teaching good behaviour, such as targeting high-value customers. Most ecommerce stores constantly change the product assortment, making product-level analysis of return rates unpredictable. This means that the incremental effect of every ad dollar spent is always less for existing customers than new customers.

eCommerce Platforms 244

eCommerce Platforms eCommerce Technology Marketing 244

Retail TouchPoints

OCTOBER 24, 2024

Marketers’ traditional funnel-shaped operating model has been completely upended by the evolving and expanding world of ecommerce. This thinking led to Macy’s partnership with Rokt , which serves customers post-purchase offers during the checkout and transaction moment.

Merchant Services 261

Merchant Services Shipping Costs Payment Services Payments 261

Retail TouchPoints

NOVEMBER 12, 2024

Iconic British department store Harrods has partnered with the Global-e international ecommerce platform to improve its online operations in more than 200 markets worldwide and offer customers elevated, localized shopping experiences.

Payment Services 147

Payment Services eCommerce Department Stores Shipping Costs 147

Retail TouchPoints

JANUARY 30, 2025

As we move into 2025 and reflect on the learnings of the 2024 holiday season, customer loyalty and the risks of losing it are at the top of every business leader’s mind. But delivering a great customer experience hinges on more than just strategyit requires seamless user experiences (UX) at every touch point.

Customer Experience 256

Customer Experience Technology Customer Loyalty B2B 256

Retail TouchPoints

JANUARY 18, 2022

JD.com has joined forces with Shopify to help retailers access China’s ecommerce market. Shopify users can list their products on JD’s cross-border ecommerce platform JD Worldwide, providing them greater access to its 550 million active customers. The Chinese ecommerce market is expected to be worth $3.3

Merchant Services 264

Merchant Services Shopify Customer Retail 264

Retail TouchPoints

JANUARY 18, 2022

billion will just create a muddled message that doesn’t win you any customers, so luxury retailers need to use data and insights to target shoppers that share the brand’s values. Trying to appeal to an entire country of 1.4 The important part is that we’re online and we’re trying to communicate with the right consumers.

Customer 278

Customer eCommerce Platforms Consumer Marketing 278

Retail TouchPoints

FEBRUARY 12, 2025

The retail industry has been quick to embrace new technologies for customer engagement especially during the pandemic, when the shift from brick-and-mortar to online retail became critical. Software is the lifeblood of the modern retailer, powering everything from ecommerce platforms to supply chain logistics and customer engagement.

Retail 277

Retail Technology Supplies Operations 277

Retail TouchPoints

DECEMBER 12, 2024

But perhaps its most unexpected impact this holiday season is its ability to forge partnerships between seemingly disparate brands, unlocking new avenues and opportunities to foster customer engagement. This customer-centric approach ensures the partnership resonates deeply and fosters greater loyalty.

Travel 173

Travel Books Accessories eCommerce Technology 173

Retail TouchPoints

MAY 16, 2022

To really reach today’s customers, retailers need to create loving relationships with them. Through his own struggles, he realized that applying maintenance principles for healthy love relationships to retail strategy can help win customers in an authentic manner, increasing the potential for lifelong relationships.

Improvements 278

Improvements Customer Retail Consumer 278