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The Vital Role of B2B eCommerce Software

Groove

B2B businesses have to nurture customers through a complex buyer’s journey. Unlike in typical B2C retail, these customers often have multiple decision-makers who need to agree on purchases. This carefully designed software will help enhance the customer experience by improving personalization and driving growth.

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E commerce Software: Find the Best One for Your Online Store (January 2019)

Ecommerce Platforms

Most users struggle when trying to pick the best ecommerce software. We want to help you find your way around all that noise and point you towards the top ecommerce software in the market so that you can make an educated decision when building an online store. “What is ecommerce software, anyway?”

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We Need to Talk About Porch Piracy 

Retail TouchPoints

Nearly two-fifths of shoppers were deterred from purchasing from the same brand again after their packages were stolen, illustrating the long-term impact on customer loyalty. They must decide whether to absorb the cost of the lost goods as a goodwill gesture or refuse compensation, which could lead to negative reviews and customer attrition.

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Doing eCommerce Customer Support The Right Way With Gorgias

Groove

A customer’s interaction with a brand does not end when they complete a transaction. A quality company knows the importance of providing continued eCommerce customer support so that any questions they have receive prompt answers as they put their new purchase to use. Customer loyalty is critical for business growth.

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How To Use Gorgias Customer Service To Boost Revenue and Retention

Groove

Customers note which brands are responsive and engage with them throughout the shopping process. This positive customer service builds brand reputations and encourages customers to return. Gorgias was built to help eCommerce companies answer these needs. Service companies also see higher customer satisfaction.

Customer 195
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Headless Solution Provider fabric Valued at $1.5B after Latest Funding Round

Retail TouchPoints

Ecommerce software company fabric has raised $140 million in a Series C funding round led by SoftBank, less than a year after its $100 million Series B. The company’s rapid growth tracks with the broader ecommerce boom: global ecommerce surpassed $5 trillion in 2021, and B2B ecommerce is expected to reach $20.9

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Retail’s New Normal: Here’s What Retailers Should Focus On As The Country Continues To Reopen

Retail TouchPoints

Retailers have scrambled to ensure customers are able to get essential items as quickly as possible, using different methods to remain contact-free such as curbside pickup, social distancing while shopping in-store and home delivery. Today’s Spotlight Is On E-Commerce, But An Omnichannel Approach Will Be Key Post-Pandemic .