Retail TouchPoints

OCTOBER 9, 2020

The home furnishing and accent retailer, which operates 20 showrooms and 13 Ashley Home Store showroom licenses in Florida, partnered with cloud commerce provider Kibo , which offered a flexible ecommerce technology that would allow CITY Furniture to develop and support highly customized customer journeys and a fluid shopping-cart experience.

Payments 264

Payments eCommerce Customer Home Furnishings 264

Retail TouchPoints

MARCH 25, 2021

Today, subscriptions are an entire economy — the next phase of which will be defined by transforming regular customers into loyal members. Let Customers ‘Set it and Forget it’: The Recurring Products Model. Hook Customers With An Introductory Offer: Convertible Subscriptions Model.

Subscription 264

Subscription Customer Jewelry Consumer 264

Groove

FEBRUARY 24, 2021

Marketing technology must be integrated with a CRM so that both sales and marketing teams can see what the other is doing (and more importantly, what the customer is doing!). This data provides salespeople a huge advantage in the eCommerce marketplace because it allows for inbound marketing and optimized reach-out.

Customer 240

Customer Technology Information Marketing 240

Optimizely

DECEMBER 21, 2017

But before you run off, let me tell you about an ecommerce trend that will actually help you better sell to customers and ensure their (undying) loyalty. Every B2C marketer needs to know about contextual commerce. Contextual commerce harnesses another trend you’ve probably heard a lot about — omnichannel.

Customer Loyalty 191

Customer Loyalty Improvements Customer Merchant Services 191

Retail TouchPoints

AUGUST 11, 2020

The bar for what makes a standout customer experience (CX) is rising every year. Shopper expectations are always evolving and your customer experience should evolve with it. For highly personalized products, this personal approach is a key differentiator for building long-term customers. Lancôme Lipstick Augmented Reality.

eCommerce 279

eCommerce Shipping Costs eCommerce Technology Customer Experience 279

Retail TouchPoints

AUGUST 3, 2020

Social launched it, venture capital built it; but ultimately, the burn rate of rising customer acquisition costs on the major social platforms, combined with established competition, is quieting Outdoor Voices. Like those in any channel, DTC brands that exceed the expectations of customers will be rewarded with their loyalty.

Outdoor 299

Outdoor Retail Beauty and Health Travel 299

Retail TouchPoints

SEPTEMBER 12, 2024

. “We’ve created the only complete platform for alcohol sales, connecting the existing alcohol ecosystem with the much larger universe of brands, influencers and creators whose customers, audiences and fans want to seamlessly buy adult beverages.

Merchant Services 278

Merchant Services eCommerce eCommerce Technology Subscription 278

BigCommerce

JUNE 5, 2018

Tech debt from historic open source or custom-built ecommerce technology solutions slow down internal decision making and threaten internal innovation and testing. Thanks to SaaS ecommerce technology allowing brands to rapidly build modern ecommerce websites affordably. Experience-led.

eCommerce Marketing 340

eCommerce Marketing Payment Services eCommerce Marketing 340

Retail TouchPoints

DECEMBER 5, 2022

Former Amazon Fresh Grocery VP Michael Huffaker has been appointed as Chief Operating Officer of CarParts.com as the ecommerce retailer looks to “continuously stay ahead of the curve.”. Then in April , the company brought in Lowe’s former VP of Ecommerce Technology, Kals Subramanian, as Chief Technology Officer (CTO).

eCommerce Technology 288

eCommerce Technology eCommerce Operations Supplies 288

Retail TouchPoints

OCTOBER 9, 2020

The home furnishing and accent retailer, which operates 20 showrooms and 13 Ashley Home Store showroom licenses in Florida, partnered with cloud commerce provider Kibo , which offered a flexible ecommerce technology that would allow CITY Furniture to develop and support highly customized customer journeys and a fluid shopping-cart experience.

Payments 162

Payments eCommerce Customer Home Furnishings 162

GetElastic

DECEMBER 7, 2017

Surveys show that 70% of customers get irritated by slow or chatty cashiers, and 49% hate seeing closed lines at peak hours. Retail Customer Experience ). And no ecommerce technology comes closer does that better than checkout-less shopping. Customers can order, and just say “I’ll pay with Google.”

Payment Services 133

Payment Services Merchant Services Customer Data Customer 133

GetElastic

DECEMBER 7, 2017

Surveys show that 70% of customers get irritated by slow or chatty cashiers, and 49% hate seeing closed lines at peak hours. Retail Customer Experience ). And no ecommerce technology comes closer does that better than checkout-less shopping. Customers can order, and just say “I’ll pay with Google.” Grab it and go.

Payment Services 133

Payment Services Merchant Services Customer Data Customer 133

BigCommerce

JANUARY 23, 2018

Agile marketing that gets these brands to the forefront of customer conversion in a more compelling way than traditional companies. There are 3 pain points that often forces brands to migrate to new technology – and all of them are signals that you should have done it much, much sooner. Amazon and Gillette)? Really fast.

Payment Services 362

Payment Services eCommerce BigCommerce eCommerce Platforms 362

GetElastic

JANUARY 24, 2018

Against the technical backdrop of increasing expectations for always-on internet and mobile services, many carriers are struggling on the frontend with customer experience. Nearly seven out of 10 carriers believe this will be the single most important factor in customer loyalty, according to the CMO Council and the Open Roads Community.

eCommerce 125

eCommerce Customer Experience Customer eCommerce Software 125

RTP blog

OCTOBER 17, 2018

Earlier this month, Retail TouchPoints unveiled its fifth annual E-Commerce Technology Preview , which includes insights from industry experts at 12 solution providers. The guide offers an exclusive look at what retailers need to do in order to achieve e-Commerce success in 2019 and beyond.

eCommerce 150

eCommerce eCommerce Technology Magento Mobile 150

TradeGecko

APRIL 9, 2019

trillion worldwide , and eCommerce sales accounted for more than 10% of all retail sales globally. However, let’s be honest: most SMBs have a love-hate relationship with eCommerce technology. In recent years, online retail sales reached an incredible $2.3

Customer Experience 137

Customer Experience Technology eCommerce Improvements 137

Retail TouchPoints

FEBRUARY 1, 2022

Rise of Community Commerce. The ways in which people build community is shifting and smart retailers are seeing their loyal customers as an opportunity to foster and monetize a community in an authentic way. He has spent more than 25 years leading ecommerce technology efforts for major B2C and B2B brands.

Small Business Retail 292

Small Business Retail Supplies Retail B2C 292

BigCommerce

OCTOBER 20, 2017

customers get the same level of quality and service. All the while, they will need their ecommerce site to function amidst the complexities of: bulk orders and order minimums. personalized customer pricing. Upgrade Your B2B Ecommerce Software. Let’s look at a few examples of successful B2B ecommerce strategies.

B2B 251

B2B eCommerce Payment Services Multi-channel 251

Retail TouchPoints

FEBRUARY 23, 2023

Our goal is to expand and innovate our business to ensure we’re meeting our customers’ growing and evolving needs,” said Kevin Miller, CMO at The Fresh Market in a statement. Through our partnership with Instacart, we’re able to leverage Platform technologies that have helped us seamlessly grow our ecommerce business.

Management 263

Management Fulfillment eCommerce Technology 263

BigCommerce

JULY 18, 2019

You’re watching a basketball game on your favorite sports app. Your favorite player hits a game winner. You celebrate on…

Channel 258

Channel Games Customer eCommerce Technology 258

BigCommerce

APRIL 3, 2018

In 2018, mobile commerce sales are projected to grow to 63.5% of total ecommerce sales. As both phone usage and mobile commerce sales grow, so does the importance of mobile SEO. Your potential customers need to easily find your website. That’s $1.804 trillion in revenue. seamless and convenient). Let’s dive in.

Mobile 419

Mobile SEO Mobile eCommerce eCommerce 419

Retail TouchPoints

MAY 23, 2024

The C-suite can fulfill its fiduciary responsibilities by selecting and integrating AI technology that does more than one or two things, even if those two things are done fairly well. Ahmed Naiem is an ecommerce technology and retail industry veteran with over 20 years’ experience growing leading multinational organizations.

Technology 258

Technology Operations eCommerce Technology Improvements 258

Groove

JUNE 17, 2024

Choosing the right tech stack for your eCommerce store is crucial for ensuring a seamless user experience, scalability, and integration with other essential business processes. For instance, using an open-source platform like WooCommerce or Magento requires web development skills to customize the codebase and create unique templates.

eCommerce 195

eCommerce Magento WooCommerce Merchant Services 195

BigCommerce

MAY 4, 2018

In this session, Don Davis, Internet Retailer editor at large, will drill into the increasingly top-heavy nature of the retailers in online commerce in the US, and the reckoning many merchants, including those that sell primarily online, are facing as they must move beyond growth to prove their worth as sustainable, profitable retail enterprises.

Workshop 419

Workshop Presentation eCommerce Merchant Services 419

RTP blog

DECEMBER 14, 2018

Competition from e-Commerce, technological innovations and new consumer expectations have triggered a revolution in retail that is redefining the shopping experience. From high-end luxury boutiques to big-box discount outlets, retailers are looking for new ways to attract and retain customers.

Retail 150

Retail eCommerce Technology POS eCommerce 150

BigCommerce

APRIL 24, 2018

The truth of the matter is this: What makes your business successful is your dedication to customer experience, your market strategies, your operational efficiencies and the team of people you build. There are 3 main ways to classify the different types of ecommerce platforms: Open Source. CaaS (Commerce as a Service).

eCommerce Platforms 419

eCommerce Platforms Payment Services eCommerce Shipping Costs 419

BigCommerce

APRIL 6, 2018

Card data stolen from 5 million Saks and Lord & Taylor’s customers in 2018. Depending on the ecommerce technology and backend a retailer uses, PCI compliance can be an easy check on a long list of things retailers need to do to ensure their customers are transacting securely. Ecommerce PCI Compliance Requirements.

Merchant Services 419

Merchant Services Payment Services Payments Document 419

Retail TouchPoints

JANUARY 27, 2023

Some agencies will recommend creating a completely custom front end based on CSS, JavaScript and/or HTML and hosting it on Amazon Web Services. Some agencies will recommend creating a completely custom front end based on CSS, JavaScript and/or HTML and hosting it on Amazon Web Services. However, this has a high degree of difficulty.

eCommerce Platforms 278

eCommerce Platforms eCommerce Technology Improvements 278

Optimizely

AUGUST 15, 2018

As the Editor in Chief for Shopify Plus , Aaron has deep insights into the rapidly changing world of ecommerce — especially how new brands are building audiences of loyal and engaged customers. When it comes to ecommerce technology, what do you think are some of the biggest challenges facing B2C marketers?

eCommerce 305

eCommerce Marketing Mobile Shopify 305

Fabric

MAY 2, 2023

We’ll also explore the related concept of API orchestration and explain why it’s crucial for building today’s modern e-commerce technology stacks. For example, an e-commerce site may depend on third-party sources for product reviews so that the display page has everything needed for a customer to make an informed decision.

eCommerce 246

eCommerce Payment Services Information Management 246

Retail TouchPoints

MARCH 24, 2022

Our BOXpoll surveys found that nearly 40% of customers compared paying for returns shipping to a lion biting off their leg. Prior to joining Pitney Bowes, Ramachandran was head of brand and product marketing at Manhattan Associates, an enterprise retail technology company.

eCommerce 312

eCommerce Shipping Costs Gifts Merchant Services 312

BigCommerce

AUGUST 10, 2018

This strategy is a hallmark of brands looking to: Build community and customer lifetime value through their owned website rather than through a marketplace like Amazon. Nurture customers through a longer buying cycle. Deploy a headless commerce model , the newest and increasingly most successful. The Customer Value Sales Funnel.

eCommerce 365

eCommerce WooCommerce BigCommerce Download 365

Profitero

APRIL 27, 2020

Last week, Profitero announced its new executive leadership team and $20 million in new funding to help accelerate product innovation and customer success, as first reported by The Wall Street Journal. How Profitero’s technology is allowing brands to adapt quickly. How COVID-19 will impact and shape eCommerce.

eCommerce 78

eCommerce eCommerce Technology Technology eCommerce Marketing 78

BigCommerce

APRIL 25, 2019

Now more than ever, enterprise buyers have access to an abundance of information to help them throughout the buying process.…

BigCommerce 189

BigCommerce Customer Information eCommerce Technology 189

Retail TouchPoints

MARCH 20, 2023

No matter the problem, there’s a clear business impact: middling performance that stunts innovation and drives customers away. Enter composable commerce. Today, advancements in ecommerce technology make going composable both useful and a lot easier than your last replatform. The good news? Triage the services to decouple.

Payment Services 242

Payment Services Document Subscription Technology 242

Groove

MARCH 12, 2024

The conversation shines a light on the challenges and successes encountered in scaling the business, particularly through direct-to-consumer (D2C) strategies that leverage unique product customization and American craftsmanship to stand out in a competitive market.

Outdoor 195

Outdoor eCommerce BigCommerce Travel 195

Retail TouchPoints

OCTOBER 8, 2020

This partnership will give retailers access to ecommerce technology to help them handle the prepurchase shipping experience. These tools aim to help retailers create a custom checkout experience and more profitable shipping.

Magento 127

Magento eCommerce Shipping eCommerce Technology 127