Retail TouchPoints

NOVEMBER 6, 2024

Nearly two-fifths of shoppers were deterred from purchasing from the same brand again after their packages were stolen, illustrating the long-term impact on customer loyalty. They must decide whether to absorb the cost of the lost goods as a goodwill gesture or refuse compensation, which could lead to negative reviews and customer attrition.

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Fulfillment Shipping Costs Magento Consumer 274

Retail TouchPoints

MAY 9, 2024

Two digital-first brands, Misen and ModCloth , are partnering with Cart.com to improve their omnichannel fulfillment and logistics operations. fulfillment partner. At Misen, we are always looking for ways to improve our customer experience and optimize our processes,” said Michael Mahoney, CEO of Misen in a statement.

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Fulfillment Omnichannel Operations Fashion 278

Retail TouchPoints

AUGUST 22, 2024

Now, Sephora is a clear leader in omnichannel execution — and fulfillment has become a key differentiator in the brand experience. We’re always thinking about what the customer does and wants from us, but sometimes the customer doesn’t even know what they want when it isn’t already out there, ” Turley explained.

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Order Fulfillment Fulfillment Omnichannel Subscription 276

Retail TouchPoints

JANUARY 17, 2025

As part of the deal, the robotics solution provider will engage in a Walmart-funded development program to enhance the retailers current online pickup and delivery fulfillment systems. Were excited about what this means for our customers, said Greg Cathey, SVP of Transformation and Innovation at Walmart in a statement.

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Fulfillment Supplies Technology eCommerce 278

Retail TouchPoints

NOVEMBER 22, 2024

“At Chewy, innovation isn’t just a goal — it’s in our DNA,” said Tim Foley, Senior Director of Fulfillment Technology at Chewy in a statement. We’re embarking on a transformative journey to reshape warehouse operations while creating a better experience for our customers and team members alike.”

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Improvements Fulfillment Operations Mobile 289

Retail TouchPoints

MAY 20, 2024

Walmart has opened the fourth of five next-generation fulfillment centers in Greencastle, Pa., Walmart is paving the way for good jobs and great careers in the south-central Pennsylvania region with the Greencastle fulfillment center,” said Karisa Sprague, SVP, Fulfillment Network Operations for Walmart U.S. in a statement.

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Fulfillment Shipping Operations Customer 264

Retail TouchPoints

MARCH 7, 2025

FreshDirect works directly with local farmers, fishermen, growers, distillers and food manufacturers to streamline the supply chain, ensuring products reach customers faster up to seven days fresher than traditional grocery stores. FreshDirect also will be able to tap into Uber Eats extensive user base so it can drive customer acquisition.

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Omnichannel Fulfillment Supplies Operations 232

Retail TouchPoints

AUGUST 19, 2024

By integrating this new system into fulfillment spaces, Ikea’s operations will “run continuously,” the company shared in an announcement. In addition, drone flights are pre-scheduled, utilizing a custom indoor positioning system to navigate higher levels of storage locations (for levels three and up).

Fulfillment 289

Fulfillment Order Fulfillment Omnichannel Operations 289

Retail TouchPoints

JULY 22, 2024

With the 2024 holiday season not too far away, it’s an opportune moment to evaluate your fulfillment operations and determine which technologies require an upgrade or replacement to secure your future success. That’s where a modern fulfillment management system (FMS) steps in to meet both internal and external needs.

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Fulfillment Shipping Costs Management B2B 277

Retail TouchPoints

NOVEMBER 21, 2024

delivery fee, customers can choose from thousands of brands and styles, including $39 budget-friendly frames and designer brands such as Ray-Ban, Oakley and Prada. The addition of the new delivery option follows the retailer’s July 2024 debut of its proprietary AI engine to facilitate eyewear purchases online.

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Fulfillment Supplies Technology Consumer 289

Retail TouchPoints

DECEMBER 31, 2024

The number of returns is growing and managing them is critically important to maintaining margins and customer satisfaction. With the growth in ecommerce and higher consumer expectations for convenience, it is essential for retailers to make returns processes as efficient as outbound fulfillment.

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Payment Services Shipping Costs Retail Shipping 311

Retail TouchPoints

JANUARY 9, 2025

The retailer, working with Mood Media , has created an experiential retail location equipped with a large-scale LED visual wall displaying curated content, carefully chosen music and even a custom fragrance, White Pepperwood, carrying the scent of the outdoors through the air. It transforms your whole being.

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Outdoor Consumer Fulfillment Definition 278

Retail TouchPoints

DECEMBER 5, 2024

When your store is full of associates who love the brand and live it, they will draw in customers. Associates have to be omnichannel fulfillment specialists. the fulfillment scenarios really are endless. the fulfillment scenarios really are endless. All the ways they need to serve customers? Keep the stores tidy.

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POS Payment Services Shipping Costs Fulfillment 275

Retail TouchPoints

NOVEMBER 8, 2024

As part of this shift, Wayfair will further integrate customer- and supplier-focused activities with supply chain capabilities under the leadership of current Chief Commercial Officer Jon Blotner, who joined Wayfair in 2016. “This integration will strengthen our decision-making and enhance our ability to lead in the market.”

Shipping Costs 280

Shipping Costs Retail Fulfillment Shipping 280

Retail TouchPoints

DECEMBER 12, 2024

The retailer is working with both new sellers and existing suppliers to populate its new marketplace, with plans to include products at a range of price points designed to appeal to both value-oriented and more affluent customers. Lowes said it will rely on major suppliers to execute fulfillment and delivery.

Fulfillment 287

Fulfillment Supplies Improvements Customer 287

Retail TouchPoints

NOVEMBER 22, 2024

Retailers are tasked with tackling these challenges while navigating other issues disrupting their business, from rising theft rates to heightened customer demands for more seamless and transparent shopping experiences.

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Management Retail Merchant Services Operations 278

Retail TouchPoints

OCTOBER 23, 2024

For retailers, 3P commerce provides the ability to offer an increased selection of products and helps reduce the risks of managing fulfillment — an issue we saw firsthand with recent supply chain disruptions,” said Lou Keyes, CEO of Rithum in comments shared with Retail TouchPoints.

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Consumer Multichannel Supplies eCommerce 290

Retail TouchPoints

JULY 10, 2024

Ikea stores, long known as warehouse-sized selling spaces scented with the wafting aroma of Swedish meatballs, have been shrinking and changing functions in recent months — including taking a bigger role in last mile fulfillment. For example, Ikea is testing technology that can virtually extend display space setups within its stores.

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Fulfillment Omnichannel Customer Experience Shopping Carts 255

Retail TouchPoints

JANUARY 17, 2025

But instead of leaning on rigid policies that risk driving customers away, retailers can use this as an opportunity to rethink returns. Customer-first strategies that not only reduce returns but also boost experience and loyalty. Offer proactive customer support using predictive analytics.

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Customer Customer Experience Recommendation Technology 162

Groove

NOVEMBER 17, 2024

Website Customization The first thing you should do when creating a BigCommerce store is to thoroughly customize it to suit your needs and preferences. Thankfully, you have a lot of options when it comes to BigCommerce website customization. Stencil also allows developers to customize shopping cart templates for added control.

BigCommerce 341

BigCommerce Merchant Services Payment Services SEO 341

Retail TouchPoints

DECEMBER 16, 2024

A key aspect of Tractor Supply Company s brand mission is providing legendary customer service. Whether customers decide to shop online, use the mobile app or are face to face with an associate, Tractor Supply offers a number of tools that enable inventory visibility, seamless service and fast checkout. They live Life Out Here.

Payment Services 278

Payment Services Supplies Mobile Live Chat 278

Retail TouchPoints

OCTOBER 11, 2024

It’s almost always the first to embrace new waves of innovation, test and deploy new technologies, and integrate them into their businesses to create new, dynamic experiences to benefit customers, employees and ultimately — ROI. Vision AI is supporting the retail industry in this way, too.

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Omnichannel Technology Operations Shipping Costs 295

Forrester eCommerce

OCTOBER 10, 2023

Retailers' solution to increased shrink may already be a tool in their arsenal. Learn from Emily Pfeiffer on OMS tech solutions for retail theft.

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Fulfillment Retail Consumer Management 448

Retail TouchPoints

MARCH 27, 2024

Instacart has launched the Instacart Developer Platform (IDP) , a publicly available API program that will enable third-party companies to integrate Instacart’s fulfillment and delivery functionality into their websites and apps. for meal planning or cooking content, for example).

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Fulfillment Technology Consumer Information 278

Retail TouchPoints

JANUARY 13, 2025

As a result, theyve been able to simulate different layouts to really optimize how customers are shopping in stores, and how to change layouts to ultimately improve revenue , Martin said. Ultimately, this can help retailers improve throughput and fulfill orders faster.

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Supplies Improvements Social Media Operations 290

RETAIL MANAGEMENT SOFTWARE

JANUARY 8, 2025

In the world of retail, the importance of customer retention cannot be overstated. As businesses focus on attracting new customers, it’s equally crucial to invest in keeping existing ones. Retaining customers not only ensures consistent revenue but also fosters brand loyalty and advocacy.

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Customer Retention Customer Social Media Retail 111

Groove

OCTOBER 12, 2024

From digital marketing to inventory management and order fulfillment, eCommerce store owners have a lot of different responsibilities. They include: Website Optimization Making sure your website loads quickly and functions correctly is crucial for both the customer experience and SEO.

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Management eCommerce Order Fulfillment SEO 343

Retail TouchPoints

MAY 13, 2024

Among other things, this requires UrbanStems to increase its customer service staff from approximately 16 people to 200 during these high-pressure periods. While UrbanStems has been using Zendesk solutions for nearly six years, this is the first time the retailer has deployed its AI tools to support customer service.

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Customer Management Gifts Document 311

Forrester eCommerce

MARCH 27, 2025

The enterprise world is on the brink of a fundamental transformation, and I believe were underestimating just how deep it will go. Over the past month, Ive had a series of epiphanies about GenAI, knowledge graphs, and AI agents. What Im now seeing is a reinvention of one of managements most foundational practices: continuous learning […]

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Fulfillment Improvements Management Customer 307

Retail TouchPoints

DECEMBER 18, 2024

The retailers partnership with VusionGroup will include a suite of Vusion 360 solutions, including: Multicolor ESLs that can support remote price changes and are equipped with flashing LEDs to guide associates doing online order fulfillment or replenishing shelves; Captana Computer Vision and AI inventory management technology in center store and fresh (..)

Electronics 264

Electronics Improvements Management Marketing 264

Retail TouchPoints

DECEMBER 9, 2024

For brands, the challenge is not just about demand fulfillment; it’s about demand generation. This allows products to be quickly pulled from temporary storage locations and packed for shipping as soon as orders arrive, minimizing delays and ensuring a smooth, rapid fulfillment process. Speed isnt everything anymore.

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Consumer Social Media Fulfillment Shipping Costs 277

Retail TouchPoints

JANUARY 14, 2025

I think each of us in the retail industry have to be able to articulate the combination of product, of experience, of what we know about our customers and what matters to them. Customers are less brand loyal than they have ever been post-pandemic, because everyone got used to shopping lots of different places to get what they needed.

Consumer 287

Consumer Consumer Electronics Electronics Technology 287

Forrester eCommerce

OCTOBER 26, 2023

Embrace our recommendations, along with the upcoming advice in our holiday series, to survive the holiday rush.

eCommerce 397

eCommerce Fulfillment Recommendation B2C 397

Retail TouchPoints

JANUARY 30, 2025

CVS has launched a new app designed to serve as a one-stop shop for customers to do everything from managing their prescriptions and vaccinations to accessing coupons and opening locked display cases in stores. As a company, we are super focused on improving the health care experience, said Tilak Mandadi, EVP at CVS Health in a statement.

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Recommendation Customer Experience Information Fulfillment 227