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Army & Air Force Exchange Deploys AI-Powered Customer Service Chatbot

Retail TouchPoints

The Army & Air Force Exchange Service (AAFES) , a retailer serving American soldiers, airmen, guardians and their families, has expanded its partnership with Manhattan Associates to include the solution providers AI-powered customer service chatbot. Related Reading: How AI Assistants are Already Reshaping Shopping

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Smart Contactless Lockers are Helping Retailers’ Order Fulfillment Efforts

Retail TouchPoints

To understand why, we have to delve into the evolution of order fulfillment. Traditionally, when customers ordered products or goods online, they were shipped to their house. Not long thereafter, retailers started rolling out BOPIS (buy online, pick up in-store) and created the order pickup desk.

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Ecommerce Fulfillment Services (Jul 2020): The Best Order Fulfillment Companies

Ecommerce Platforms

Are you selling on Amazon and thinking about whether or not you should have some of your products fulfilled by them? Maybe you're trying to look for a completely different ecommerce fulfillment company to store and deliver your products. Here's our summary of the top ecommerce fulfillment companies out there: ?? In a hurry?

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How Sephora Turned Order Fulfillment into a Loyalty-Builder

Retail TouchPoints

Now, Sephora is a clear leader in omnichannel execution — and fulfillment has become a key differentiator in the brand experience. We’re always thinking about what the customer does and wants from us, but sometimes the customer doesn’t even know what they want when it isn’t already out there, ” Turley explained.

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Delight Customers, Reduce Costs, and Drive Profits With Xparcel from RSL

E-commerce businesses depend on reliable shipping to keep their customers happy. Customers expect online orders to be delivered quickly and at a low cost to them, so when major carriers are bottlenecked, it can directly impact your business's reputation. Xparcel from RSL is available to RSL clients.

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The Complete Comparison Guide Between Your 3 Ecommerce Fulfillment Options: Drop-Shipping, 3PL or Self-Fulfillment

BigCommerce

You’ve got a killer product, nailed down your marketing strategy, and are finally getting in front of customers. The orders are rolling in and your business is primed for explosive growth. What is order fulfillment? Fulfillment encompasses the entire process of receiving an order and delivering it to a customer.

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4 Key Steps to Profitable Store-Based Fulfillment

Retail TouchPoints

The dramatic increase in ecommerce volume triggered by the pandemic increased many retailers’ topline revenues, but many are finding it difficult to contain the costs of new types of order fulfillment such as BOPIS, ship-from-store and curbside pickup, according to a report from Incisiv , commissioned by Manhattan Associates Inc.