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Are you Customer-Obsessed? Here’s Why you Should Be

Retail TouchPoints

When you think of magical customer experiences, one particular brand probably comes to mind: Disney. It’s that level of customer obsession that has garnered them a 70% return rate of first-time Disney visitors and over 85 years as one of the world’s most trusted brands. What is Customer Obsession? What is Customer Obsession?

Customer 289
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92 Small Business Tax Deductions to Use Now (+11 You Should Never Try)

BigCommerce

So far in this Ecommerce Tax Handbook we’ve covered sales tax , Amazon FBA , and tax law deadlines. Discounts to customers. Entertainment for customers and clients. Gifts for customers or employees ($25 deduction limit for each). Now we’re on to the fun stuff: deductions. Small business in the U.S. Contractors.

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What’s Driving the Explosion of Retail Media (and How to Get in on the Action) 

Retail TouchPoints

A willingness to break down institutional silos: The introduction of retail media changes not only customers’ shopping experience, but also shifts the dynamic of the traditional retail marketing ecosystem.

Retail 290
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Presumed Innovative Until Proven Guilty

Forrester eCommerce

Join us at Forrester’s B2B Summit North America — an in-person and digital experience happening May 2–4 — to learn the tips and tricks we’ll reveal in “The CMO’s Handbook For Nurturing Innovation” that you can use to jump-start your innovation agenda. B2B marketing leaders are not as innovative as they think they are! B2B […].

B2B 195
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The Ultimate Handbook to Achieve Post-purchase Success with LateShipment.com and Zoho Desk

lateshipment

Customer service is an extremely critical function for any business and Zoho Desk is a powerful tool to help you orchestrate customer support flows of the highest quality to ensure standout customer experiences that inspire fierce loyalty. Now, here’s the deal. Not to worry.

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What Retailers get Wrong about Tourists

Retail TouchPoints

That’s why I wrote Leading Travel and Tourism Retail, a handbook for retailers, hospitality venues and others that want to attract cash-rich, time-poor tourists and delight them. Successful luxury brands are capitalizing on this by providing an in-store narrative experience that customers can value as much as their actual purchase.

Travel 278
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What It Takes To Provide Epic Social Media Customer Care

RTP blog

In reality, not all of these millions of mentions require a response, so the challenge becomes: how do companies filter through the noise to find the actionable posts and create epic social media customer experiences? Brands today need to prioritize a detailed and thorough social media handbook. 6 Steps To Epic Social Customer Care 1.