Retail TouchPoints

DECEMBER 16, 2022

As discount shopping app Wish continues its comeback effort , parent company ContextLogic outlined its plans for 2023 at a summit for its merchants — including a major overhaul of the platform’s shipment pricing structure in order to bring down shipping costs for customers.

Shipping Costs 306

Shipping Costs Shipping Fashion Fulfillment 306

lateshipment

APRIL 18, 2025

Shipping across borders sounds excitinguntil you realize its a logistical obstacle course filled with customs forms, unexpected fees, and packages that mysteriously disappear into the void. From confusing regulations to last-minute customs surprises, international shipping is anything but simple. Lets get started!

Shipping Costs 130

Shipping Costs Shipping eCommerce Document 130

Retail TouchPoints

OCTOBER 24, 2024

Marketers’ traditional funnel-shaped operating model has been completely upended by the evolving and expanding world of ecommerce. Our job as marketers is how to keep them in it, and they will choose when to buy.” Our job as marketers is how to keep them in it, and they will choose when to buy.”

Merchant Services 261

Merchant Services Shipping Costs Payment Services Payments 261

Retail TouchPoints

JANUARY 1, 2025

According to PwC, businesses that reduce friction for consumers and empower all employees to make things right whether through returns, price adjustments or other policies bring higher customer satisfaction and more forgiveness. This point is critical because even when customers love a company or product, 59% of shoppers in the U.S.

Management 320

Management Shipping Costs Reference Retail 320

Retail TouchPoints

DECEMBER 17, 2024

Although inventory visibility already plays a central role in meeting demand, maintaining service levels, and streamlining operations, its the combination of real-time inventory visibility and advanced search functionality thats reshaping your customer experience by delivering on transparency, control, confidence and reliability.

eCommerce 260

eCommerce Shipping Costs Supplies Fulfillment 260

Retail TouchPoints

NOVEMBER 8, 2024

As part of this shift, Wayfair will further integrate customer- and supplier-focused activities with supply chain capabilities under the leadership of current Chief Commercial Officer Jon Blotner, who joined Wayfair in 2016. “This integration will strengthen our decision-making and enhance our ability to lead in the market.” .

Shipping Costs 280

Shipping Costs Retail Fulfillment Shipping 280

lateshipment

JANUARY 24, 2025

Picture this: Your customer orders a new pair of Nike sneakers in their favorite pink and white combination. You’re happy to make a sale, pack it up carefully, and ship it off. The customer is excitedly waiting for their package and tracking updates daily. The customer is, to put it mildly, furiousand who can blame them?

Shipping Costs 130

Shipping Costs Shipping Merchant Services eCommerce 130

Retail TouchPoints

JANUARY 8, 2025

According to Gartner, more than three-quarters of supply chain leaders are being asked to improve their customer experience (CX) strategies. A customer-centric approach to supply chain management is challenging; it requires a deep understanding of consumer expectations and behaviors, not just today but also for the foreseeable future.

Supplies 279

Supplies Consumer Shipping Costs Multi-channel 279

Retail TouchPoints

APRIL 3, 2025

Back in 1960, before terms like off-price and closeout were commonplace, decorated World War II veteran Norman Nardick was working for a catalog company offloading its out-of-season merchandise. We have a long history of supplying the elite off-price companies with great deals that make their customers keep coming back, he said.

Small Business Retail 147

Small Business Retail Shipping Costs Games Supplies 147

lateshipment

NOVEMBER 4, 2024

So, in this blog, we’ve covered a comprehensive holiday schedule in the form of information on shipping deadlines and peak season surcharges for the 2024 season. The holiday shopping rush can turn out to be overwhelming, leading to issues like shipping delays, inventory shortages, customer service overload, and so much more.

eCommerce 130

eCommerce Shipping Costs Shipping Operations 130

lateshipment

MARCH 3, 2025

Imagine a world where your shipping process runs like a well-oiled machineno missed deliveries, no tracking nightmares, and definitely no irate customers flooding your inbox. Well, welcome to the reality of automated shipping. What is Shipping Automation? Sounds like a dream? Spoiler alert: its a total game-changer.

Shipping Costs 130

Shipping Costs Shipping eCommerce Operations 130

Retail TouchPoints

JULY 7, 2023

As more direct-to-consumer (DTC) brands face heightened competition and rising cost-per-acquisition rates online, many have disinvested in their branded ecommerce experiences and doubled down on unique brand opportunities found on marketplaces like Amazon.

Shipping Costs 276

Shipping Costs Customer Multi-channel Consumer 276

Retail TouchPoints

FEBRUARY 21, 2024

While this is good news for many ecommerce retailers, it has also become more and more expensive to deliver those goods to customers. This means that it’s not enough for products to be delivered quickly – customers also want to know that if those items aren’t quite what they expected, they can be returned just as quickly and easily.

Shipping Costs 280

Shipping Costs Shipping eCommerce Small Business Retail 280

Retail TouchPoints

NOVEMBER 17, 2023

When customers place ecommerce orders, the last thing they want is an unhappy surprise. Shipping delays and stockouts lead to frustration and disappointment, especially when logistical problems impact time-sensitive purchases, such as special occasion gifts, event tickets or prescription medications.

Shipping Costs 264

Shipping Costs Customer Experience Supplies Improvements 264

Retail TouchPoints

SEPTEMBER 14, 2023

The problems with getting products to people quickly and cheaply are well-known: consumers want fast fulfillment, which is costly to provide, but they don’t want to pay high (or really any) shipping fees. Even Amazon , the trendsetter in fast fulfillment, isn’t immune to higher labor costs. in an interview with Retail TouchPoints.

Shipping Costs 278

Shipping Costs Fulfillment Shipping Customer Loyalty 278

lateshipment

MARCH 25, 2025

What is the Shipping Journey? Your customers shopping journey refers to the steps theyve taken before, during, and even after they make a purchase at your store. Awareness This is the very first stage of the shopping journey and is marked by the customer becoming aware of your e-commerce businesss offerings.

Shipping Costs 130

Shipping Costs Shipping Payment Services eCommerce 130

Retail TouchPoints

FEBRUARY 26, 2025

When customer data is exposed in a cyberattack, criminals can use it to commit fraud. Fraudsters can steal employee credentials to expose customer data. Both kinds of incidents affect the bottom line and both can impact the companys image with customers. Supplier cybersecurity. Vendor communication.

Payment Services 236

Payment Services eCommerce Shipping Costs Supplies 236

Retail TouchPoints

NOVEMBER 6, 2024

Nearly two-fifths of shoppers were deterred from purchasing from the same brand again after their packages were stolen, illustrating the long-term impact on customer loyalty. They must decide whether to absorb the cost of the lost goods as a goodwill gesture or refuse compensation, which could lead to negative reviews and customer attrition.

Fulfillment 274

Fulfillment Shipping Costs Magento Consumer 274

Retail TouchPoints

JULY 20, 2022

In this new landscape, the shipping experience has become more important to a brand’s bottom line — and reputation — than ever before. Here are three ways SMBs can deliver a more personalized shipping experience to build a happier, more loyal customer base. Explore options for personalization beyond delivery speed.

Shipping Costs 339

Shipping Costs Shipping Merchant Services Payment Services 339

Retail TouchPoints

DECEMBER 27, 2024

But reaching them requires more than flashy social campaigns or discounts theyre more resilient to being marketed to as well as ham-fisted attempts to study them. Retailers must reflect this diversity in their marketing. Retailers need to strike a balance between competitive pricing and showcasing brand authenticity.

Social Media 278

Social Media Retail Shipping Costs Mobile 278

RETAIL MANAGEMENT SOFTWARE

JANUARY 8, 2025

In the world of retail, the importance of customer retention cannot be overstated. As businesses focus on attracting new customers, it’s equally crucial to invest in keeping existing ones. Retaining customers not only ensures consistent revenue but also fosters brand loyalty and advocacy.

Customer Retention 111

Customer Retention Customer Social Media Retail 111

Retail TouchPoints

DECEMBER 25, 2024

As customers return to in-store shopping, retailers are continuing to face an increase in returns from online and in-store sales. In these cases, the return cost can often exceed the value of the item, leading to a loss in profits for retailers. For retailers, this means that as more returns are made, the cost per product is raised.

Shipping Costs 162

Shipping Costs Social Media Electronics Customer Loyalty 162

Retail TouchPoints

OCTOBER 11, 2024

It’s almost always the first to embrace new waves of innovation, test and deploy new technologies, and integrate them into their businesses to create new, dynamic experiences to benefit customers, employees and ultimately — ROI. Vision AI is supporting the retail industry in this way, too.

Technology 295

Technology Omnichannel Operations Consumer 295

Retail TouchPoints

DECEMBER 1, 2021

Relentless challenges including supply chain disruptions, weather disasters and a ship stuck in the Suez Canal slowed shipments and delivery of goods to consumers. But it’s not just COVID-related challenges that are putting stress on the market. The gig economy will make same-day delivery a reality for all.

Shipping Costs 305

Shipping Costs Shipping Small Business Retail eCommerce 305

Retail TouchPoints

FEBRUARY 3, 2023

The new year is here; however, the market challenges of 2022 didn’t evaporate with the turning of the calendar. The current economic environment has driven consumers to be more budget conscious and price sensitive as inflation pushes up the cost of living and products’ prices. Have a simple checkout process.

Payments 286

Payments Merchant Services Payment Services Shipping Costs 286

Kissmetrics

NOVEMBER 16, 2020

As an e-commerce platform , Walmart Marketplace lets third-party vendors sell their products to the Walmart customer base. Walmart launched the marketplace back in 2009 to attract online shoppers and grow its customer base. The most obvious reason why you should join the Marketplace is the potential customer reach.

Merchant Services 360

Merchant Services Shipping Costs Payment Services eCommerce 360

Retail TouchPoints

OCTOBER 3, 2023

It was no longer enough to route orders to a handful of DCs and drop ship vendors. When it came to inventory planning and optimization, stores were planned, allocated and/or replenished, and transacted with their customers entirely separately from the digital channel. Checking inventory in a local store but not placing an order?

Fulfillment 286

Fulfillment Shipping Costs Customer Supplies 286

Retail TouchPoints

JANUARY 9, 2025

While a lot of AI use cases exist today both in the back end and in customer-facing applications there are still many companies that are waiting to achieve ROI on their AI investments. administration. The overall impact on supply chains from tariffs and other disruptions will certainly be significant.

Supplies 289

Supplies Shipping Costs B2C Channel 289

Retail TouchPoints

MARCH 17, 2022

Gen X homeowners are also 21% more likely than the average consumer to receive marketing messages in the mail and 30% more likely to use coupons — so don’t abandon your direct mail flyers yet. 71% of Boomers look for the most competitive prices (meaning they’re 25% more likely than the average consumer to compare prices before buying).

Improvements 306

Improvements Home Furnishings Shipping Costs Customer 306

Groove

JANUARY 19, 2022

Improving customer experience is a focal point for many online businesses. As the demand for frictionless shopping increases and consumer shopping habits constantly change, merchants must optimize their stores to accommodate shoppers at each stage of the eCommerce customer journey. What Is The eCommerce Customer Journey?

eCommerce 349

eCommerce Customer Merchant Services Payment Services 349

Retail TouchPoints

APRIL 27, 2023

Customer experience (CX) strategies often focus on using technology to improve steps in the customer journey, but CX can also be about the bigger picture: how their purchases impact our environment. Ecommerce retailers can use this information, plus sustainable practices and smart messaging, to build loyalty and attract new customers.

Shipping Costs 289

Shipping Costs eCommerce Customer Shipping 289

Kissmetrics

DECEMBER 2, 2021

A comprehensive and thoughtfully crafted digital marketing strategy is necessary to make those sales rack up. That’s why today, I will run through my top digital marketing tips for the holidays. Why the Holidays Are the Best Time for Digital Marketing Success. 9 Digital Marketing Holiday Tips. Start Early and Have a Plan.

Marketing 307

Marketing Shipping Costs Gifts Beauty and Health 307

Retail TouchPoints

APRIL 1, 2024

But after a lackluster IPO in 2020 , the company retreated from the public market just two years later when it was acquired by private equity firm Durational Capital Management in 2022. Joe Megibow: The theme that’s driven me across all these companies is they’ve all genuinely been laser-focused on the customer experience.

Shipping Costs 261

Shipping Costs Customer Channel Consumer 261

Retail TouchPoints

JULY 5, 2022

These challenges are a global phenomenon — the study reflects responses from approximately 300 retail decision-makers across seven global markets, including the U.S., Additionally, rising shipping costs , talent shortages and the ease with which consumers can compare offers online make ecommerce profitability a particularly tough challenge.

Shipping Costs 323

Shipping Costs eCommerce Retail Merchant Services 323

Retail TouchPoints

AUGUST 27, 2024

“With so many things happening over the last two years — the pandemic, political pressures, social justice protests, geopolitical and supply chain challenges — everyone stayed at a perfect moderate level of anxiety,” said Ericka McCoy, Chief Marketing Officer at analyst firm Resonate in an interview with Retail TouchPoints.

Shipping Costs 337

Shipping Costs Supplies Electronics Consumer 337

Retail TouchPoints

DECEMBER 5, 2022

Party City has been faced with both challenges that are affecting retail in general — such as inflation and higher shipping costs — and those that are unique to its business, such as a helium shortage. Party City is working to ease the pressure by cutting $30 million in costs, including by laying off 19% of its workforce.

Shipping Costs 326

Shipping Costs Supplies Operations Shipping 326

Kissmetrics

DECEMBER 22, 2020

In this guide, we will break down these unconventional forms of marketing. Influencer marketing is the practice of working with well-known social media users to grow your brand. Marketers like influencer promotions too. Why Your E-Commerce Business Should Use Influencer Marketing Tools. So what’s the answer?

eCommerce 356

eCommerce Payment Services Marketing Shopify 356