Retail TouchPoints

NOVEMBER 28, 2024

This is an opportunity to not only capture share of wallet but also build lasting customer loyalty and trust. Mobile-first consumers: With 91% of shoppers using a smartphone to make purchases, mobile commerce sales are expected to account for 62% of all retail sales by 2027. In 2023, over one-third of adults in the U.S.

Payment Services 298

Payment Services Payments Merchant Services Omnichannel 298

Retail TouchPoints

NOVEMBER 1, 2024

Following a Q4 that its new Chairman and CEO Brian Niccol termed “very disappointing,” Starbucks will make a number of changes designed to improve both the customer and associate experience at its cafés. They know our customers by name. Today more than 30% of transactions are driven by mobile orders,” he noted. “At

Mobile 277

Mobile Improvements Customer Experience Customer 277

Retail TouchPoints

DECEMBER 2, 2024

Additionally, marketing platform Bluecore found that 64% of all 2024 Black Friday shoppers were new to retailers, indicating that retailers’ seasonal customer acquisition efforts are paying off. And now they have 64% more customers they can target with this goal in mind.” Salesforce reported that AI and AI agents drove $14.1

Merchant Services 279

Merchant Services Apparel Jewelry Mobile 279

Groove

DECEMBER 11, 2024

Since the beginning of eCommerce, email marketing has been one of the most effective ways to reach customers, and this is still true even in today's crowded digital landscape. Just make sure they are mobile-friendly and non-intrusive to stay on Googles good side. Upload customers into your CRM and continue to market to them via email.

eCommerce 317

eCommerce Social Media White Paper Seminar 317

Groove

OCTOBER 11, 2024

To succeed in this critical part of brand building, however, businesses need to expertly manage their websites and ensure that the content is optimized to deliver outstanding customer experiences. Choosing the right merchant services provider is crucial for smooth business operations and customer satisfaction.

Merchant Services 357

Merchant Services Payment Services Payments eCommerce 357

Retail TouchPoints

JUNE 12, 2024

After all, the way we use a laptop and mobile phone are different, yet us marketers so often plan a campaign that treats every device as equal. But cookie-based targeting revolutionised the landscape, empowering marketers to reach potential customers across the vast expanse of the internet.

Mobile 289

Mobile Retail Social Media Omnichannel 289

Retail TouchPoints

JANUARY 15, 2025

If a retailer is unable to accept a digital payment, the customer gets a dreadful user experience; it can result in revenue loss, customer dissatisfaction, damage to brand reputation and potentially regulatory intervention. That is why resilience is so crucial. How to Increase Resilience?

Payment Services 279

Payment Services Merchant Services Payments POS 279

Forrester eCommerce

OCTOBER 27, 2023

Buried under the lede is the fact that it now owns King, a hugely successful mobile advertising platform with over $300 million in advertising revenue annually. Microsoft completed its largest ever acquisition of Activision Blizzard earlier this month.

Games 396

Games Mobile B2C Marketing 396

Retail TouchPoints

JULY 5, 2024

Athletic retailer WSS , which is owned by Foot Locker , will deploy the Aptos One mobile POS solution across its more than 100 U.S. Building authentic relationships with our customers is core to who we are at WSS,” said Sarah Derba, Senior Director for Information Technology at WSS in a statement.

POS 279

POS Mobile Information Technology 279

Retail TouchPoints

DECEMBER 5, 2024

When your store is full of associates who love the brand and live it, they will draw in customers. All the ways they need to serve customers? Customer and product information at their fingertips What are some of the functionalities and data that your POS system needs to serve up? Well, let’s start with customer data.

POS 275

POS Payment Services Shipping Costs Fulfillment 275

Groove

DECEMBER 12, 2024

Incorporating the major SEO trends of 2024including mobile-first indexing (and ensuring that your site benefits from mobile-first SEO), working to appeal to Googles experience, expertise, authoritativeness, and trustworthiness (E-E-A-T) framework, and prioritizing Core Web Vitalscan help set you up for success in your eCommerce business.

BigCommerce 282

BigCommerce SEO Mobile Improvements 282

Forrester eCommerce

SEPTEMBER 27, 2023

India is emerging as a powerhouse in mobile banking adoption. According to Forrester’s Asia Pacific Consumer Survey, 2023, a staggering 87% of online Indian adults expressed their desire to do all their banking on a smartphone. This statistic marks the highest percentage among the countries surveyed in the Asia Pacific region.

Banking 388

Banking Mobile Consumer Financial Services 388

Retail TouchPoints

NOVEMBER 12, 2024

With a quick click on a smartphone, these customers have accessed hidden content, exclusive deals and lightning-fast checkouts. QR codes offer a powerful solution, enabling brands to streamline transactions, provide instant product information and cultivate deeper customer relationships. The result?

Gifts 275

Gifts Magazine Information Social Media 275

Retail TouchPoints

JANUARY 14, 2025

will implement Aptos ONE as its new POS system to bring personalized and efficient interactions to every customer and employee in its 440+ stores across 42 states. The Buckle, Inc. Buckle is a specialty apparel retailer that offers a wide selection of on-trend apparel, accessories and footwear.

POS 278

POS Apparel Accessories Mobile 278

Retail TouchPoints

JANUARY 15, 2025

Walmart has unveiled a refreshed look and feel to better showcase its legacy and commitment to its customers. Digital channels will be refreshed through January, starting with Walmart.com and the Walmart mobile app, followed by all marketing campaign assets and the official Walmart corporate site. in a statement. in a statement.

Channel 279

Channel Mobile Customer Marketing 279

RETAIL MANAGEMENT SOFTWARE

JANUARY 8, 2025

In the world of retail, the importance of customer retention cannot be overstated. As businesses focus on attracting new customers, it’s equally crucial to invest in keeping existing ones. Retaining customers not only ensures consistent revenue but also fosters brand loyalty and advocacy.

Customer Retention 111

Customer Retention Customer Social Media Retail 111

Retail TouchPoints

AUGUST 22, 2024

These items have been popular in the secondhand market for years, but now there is another consumer good taking the spotlight in the “recommerce” market: mobile phones. The mobile phone space also felt this shift to more intentional purchasing decisions — in 2022, sales of mobile phones in the secondary market totaled $35.9

Mobile 264

Mobile Consumer Goods Consumer Electronics 264

Retail TouchPoints

OCTOBER 30, 2024

Endpoints, like laptops, tablets, mobile and BYOD devices, public cloud infrastructure and SaaS applications play a bigger role in retailers’ business and how they engage with their customers. Customers want personal, seamless, no-contact experiences, and each additional endpoint helps provide what today’s customers expect.

Payment Services 269

Payment Services Customer Experience Customer Data Management 269

Retail TouchPoints

NOVEMBER 26, 2024

This can be done in a number of ways, such as through automated triggers based on customer behavior that send timely reminders and offers. In this case, convenience is a perfectly timed email reminding a customer to restock on a recently purchased consumable item that they happen to be running low on. And comfort is important.

Consumer 290

Consumer Channel Social Media Mobile 290

Retail TouchPoints

NOVEMBER 22, 2024

Chewy and nonprofit robotics hub MassRobotics have created the CHAMP (Chewy Autonomous Mobile Picking) Challeng e, offering $30,000 and the potential to work with Chewy going forward to the winning robotics manufacturer.

Improvements 289

Improvements Fulfillment Operations Mobile 289

Groove

MARCH 2, 2025

With advancements in AI-driven email marketing , dynamic personalization, and mobile-first design, businesses must continuously refine their email strategies to remain relevant. By following the best eCommerce email design principles, businesses can create messages that stand out in customers inboxes and drive meaningful results.

eCommerce 237

eCommerce Mobile Marketing Improvements 237

Retail TouchPoints

MAY 16, 2024

Best Buy is rolling out new features in its mobile app to better personalize the shopping experience. Our customers have unique needs and preferences, and our goal is to inspire the discovery of amazing new technology and ensure it truly enriches their lives, all in the most relevant, seamless way possible.”

Mobile 262

Mobile Consumer Electronics Electronics Payment Services 262

Forrester eCommerce

SEPTEMBER 11, 2024

To gauge the ease and effectiveness of mobile banking experiences, Forrester evaluated the smartphone apps of the “big four” Australian banks.

Banking 273

Banking Mobile Financial Services Management 273

Groove

OCTOBER 10, 2024

Ninety-seven percent of Americans own cellphones, making SMS messaging an excellent means of reaching customers and keeping them engaged with brands. A study by YoomWeb found that the average deliverability rate of SMS is 98 percent, making this a powerful, effective means of engaging customers.

Marketing 348

Marketing eCommerce Improvements eCommerce Marketing 348

Retail TouchPoints

DECEMBER 27, 2024

With Gen Zs preference for mobile shopping, optimizing websites and apps for mobile users is critical. Minimal-touch shopping and buying processes and flexible shipping options will keep your Gen Z customers coming back. Investing in ongoing research and staying attuned to Gen Zs evolving preferences goes a long way too.

Social Media 278

Social Media Retail Shipping Costs Mobile 278

Retail TouchPoints

NOVEMBER 4, 2024

By implementing strategic approaches, entrepreneurs can learn to minimize their expenses, diversify their offerings and build strong relationships with a new group of customers. Diversification of offerings also is a key way that many businesses draw off-season customers. Lastly, businesses should work to embrace technology.

Books 272

Books Mobile Operations Document 272

Retail TouchPoints

MAY 27, 2024

A look at the mindset of the online shopper relative to customer service should remind every retailer that they are only as good as their current interaction. Online shoppers focus on current needs, as only 12% consider prior interactions with customer service reps important when using online customer service.

Customer 285

Customer Live Chat Social Media eCommerce 285

Groove

NOVEMBER 17, 2024

Website Customization The first thing you should do when creating a BigCommerce store is to thoroughly customize it to suit your needs and preferences. Thankfully, you have a lot of options when it comes to BigCommerce website customization. Stencil also allows developers to customize shopping cart templates for added control.

BigCommerce 341

BigCommerce Merchant Services Payment Services SEO 341

Retail TouchPoints

OCTOBER 11, 2024

Available via a new mobile app, Save A Lot Rewards offers shoppers points called “dots” that can be redeemed for rewards and free products. 19 Save A Lot will offer exclusive, weekly offers for new and existing loyalty customers. Grocery chain Save A Lot has debuted its first-ever loyalty program — Save A Lot Rewards.

Mobile 264

Mobile Operations Technology Improvements 264

Retail TouchPoints

OCTOBER 24, 2024

TikTok users can click the Shop tab to see refurbished products such as tablets, mobile phones and laptops being sold by approved TikTok sellers. TikTok Shop has expanded the refurbished electronics product category to U.S. consumers after a UK launch in September 2023.

Electronics 259

Electronics Mobile Consumer Other 259

Retail TouchPoints

FEBRUARY 8, 2024

Over the past five years, these retailers have seen their customers evolve to represent: More diverse household incomes Historically, dollar stores have had a core customer base of households with an annual income of $30,000 to $60,000 , Mohal said in an interview with Retail TouchPoints.

Mobile 299

Mobile Consumer Fulfillment Retail 299

Retail TouchPoints

NOVEMBER 19, 2024

DoorDash has redesigned its shopping experience for retail products, allowing customers to search for an item across multiple merchants with prices and estimated delivery times displayed in a single view. Like its competitors Uber Eats and Grubhub , DoorDash has been expanding its retailer portfolio and service offerings.

Merchant Services 276

Merchant Services Gifts Payment Services Electronics 276

Retail TouchPoints

JUNE 25, 2024

Later this year, Foot Locker plans to upgrade its mobile app, adding real-time launch updates with a “Heat Monitor” for members to monitor and track pre-launch hype, upgraded search and filtering capabilities, streamlined sign-in with biometric authentication and seamless integration with the FLX Rewards program.

Mobile 258

Mobile Gifts Omnichannel Shipping 258

Groove

JANUARY 26, 2025

A high domain authority score signals: Benefits of High Domain Authority Greater trust: Customers and search engines perceive high-authority sites as more credible. Neglecting Mobile Optimization Mobile users make up a significant portion of online shoppers, yet many eCommerce sites overlook mobile performance.

eCommerce 270

eCommerce SEO Mobile Blog 270

Retail TouchPoints

OCTOBER 28, 2024

As a customer and lover of Ebay myself I saw firsthand how their homepage, mobile app and shopper experience transformed immensely in a relatively short period of time and I know much of this was due to Bradford.” Hyman shared her strategic plans for Rent the Runway earlier this month.

Mobile 283

Mobile Retail Customer 283

Retail TouchPoints

NOVEMBER 8, 2024

The Sune app provides a video-driven, mobile-first shopping experience where shoppers can discover, browse and buy items from artisans who offer everything from home décor to jewelry and skincare. “An An app is a very difficult way to launch a commerce business, by the way,” Beitler admitted.

Shopping Carts 298

Shopping Carts Payment Services Jewelry Consumer 298

UpSellIt

DECEMBER 2, 2024

Rising Customer Acquisition Costs for Ecommerce Retailers Customer acquisition costs (CAC) are on the rise, making it more challenging for ecommerce retailers to maintain profitability. CAC refers to the total expense that is involved in acquiring a new customer, which can include ad spend, marketing efforts, and sales strategies.

Shipping Costs 137

Shipping Costs Customer Recommendation eCommerce 137