Retail TouchPoints

APRIL 29, 2024

They offer the chance to deliver a better mobile experience, more deeply engage with customers and a touch point through which to gather additional intel on consumers’ behavior and preferences. That’s a customer base worth nurturing, and that’s exactly what the AllSaints app is meant to do.

Customer 219

Customer POS Download Payment Services 219

Retail TouchPoints

AUGUST 9, 2021

These days, the framework for marketing success is still being driven heavily by a company’s media plan rather than in the context of overall customer health. Many companies are accustomed to viewing performance by channel, by store or by product. Are existing customers sticking around? Are new customers coming back for more?

Customer 293

Customer Multi-channel B2C Omnichannel 293

Retail TouchPoints

AUGUST 20, 2024

Leveraging affiliate channels. Unlike traditional advertising channels that require upfront investment, affiliate marketing operates on a performance-based model, meaning retailers only pay for actual conversions or sales. This can result in improved site speed and performance for mobile devices. Maximizing email marketing.

PPC 214

PPC Merchant Services Marketing Multi-channel 214

Groove

APRIL 16, 2024

A user-friendly interface and plenty of customization options are two of the big reasons why Shopify has reached its current level of popularity. Depending on the plan you choose, Shopify offers a wide range of features and apps designed to help you build your eCommerce store and attract customers.

BigCommerce 266

BigCommerce Magento Multi-channel Shopify 266

Retail TouchPoints

NOVEMBER 15, 2024

The company will develop an optimized workflow from concept development to filming, editing and multi-platform distribution, as well as tailoring content to different formats (e.g. Our customers are spending dramatically more time on social media, and that is increasingly where they are finding inspiration and shopping.”

Multi-channel 144

Multi-channel Social Media Operations Improvements 144

Retail TouchPoints

JUNE 25, 2024

As cybercriminals continue to exploit vulnerabilities in traditional payment methods, such as plastic gift cards, it becomes imperative for retailers to adapt, and many are turning to digital gift cards as a means of enhancing both convenience and security for their customers while ensuring their trusted brand reputations remain intact.

Gifts 235

Gifts Magazine Payments Retail 235

Kissmetrics

MARCH 2, 2021

Customer acquisition cost (CAC) is a metric that has been growing with the emergence of Internet companies and web-based advertising campaigns that can be tracked. Today, many web-based companies can engage in highly targeted campaigns and track consumers as they progress from interested leads to long-lasting loyal customers.

Customer 350

Customer eCommerce Multi-channel Channel 350

Retail TouchPoints

AUGUST 21, 2024

GU (pronounced “gee-you”), a sister brand of apparel retailer Uniqlo , will make a splashy, multi-channel entrance into the U.S. The first 300 customers who make a minimum purchase will receive a tote bag designed by Shantell Martin. As part of the Sept.

Multi-channel 262

Multi-channel Apparel Fashion Accessories 262

Retail TouchPoints

OCTOBER 25, 2023

Offering excellent customer service is a business basic at any time of the year, but it’s particularly vital during the holiday season. Unfortunately, the nature of holiday shopping also makes customer service issues more problematic. If the wrong food is in the bag [that’s given to the customer], your CX is shot.

Multi-channel 312

Multi-channel Customer Experience Mobile Customer 312

Kissmetrics

AUGUST 6, 2021

It costs 5X less to retain a customer than it does to acquire a new one. That’s why customer retention is crucial to growing your Ecommerce business. What is customer retention? Customer retention is the ability to encourage customers to keep coming back to make purchases. Why is customer retention so important?

Customer Retention 302

Customer Retention Customer Payment Services BigCommerce 302

Retail TouchPoints

APRIL 26, 2023

Home and living ecommerce company Home24 is improving product search on its website and mobile app through a partnership with Constructor that will enable more feature-rich, intuitive and personalized experiences for shoppers.

Multi-channel 211

Multi-channel Accessories Channel Mobile 211

RTP blog

SEPTEMBER 18, 2017

So you go to the retailer’s app or mobile site, scan the barcode and find the sweater in your size. Of course, checkout is simple because the retailer set up tools that enable one-touch checkout, so that checkout is as easy as tapping a button — without requiring a customer to enter in all their payment, shipping and billing information.

Merchant Services 300

Merchant Services Multi-channel PayPal Mobile 300

Retail TouchPoints

DECEMBER 15, 2022

While instinct and surmise may have worked in the past, today marketers need to recognize exactly what customers want, when they want it and how they want it. Also, it is not enough for marketers to just ‘know’ their customers; it is important for them to be one step ahead and predict what they need and how they will behave.

Multi-channel 223

Multi-channel POS Customer Data Mobile 223

GetElastic

APRIL 16, 2020

B2B Mobile Commerce Apps are Hot: Here's Why. Mobile commerce apps for B2B are increasing, and with good reason -- 80% of B2B buyers are using mobile at work, and more than 60% say mobile played a significant role in a recent purchase. For industrial supplier Grainger, 41% of its mobile sales flow through its app.

B2B 135

B2B Mobile eCommerce Shipping Costs 135

GetElastic

APRIL 16, 2020

B2B Mobile Commerce Apps are Hot: Here's Why. Mobile commerce apps for B2B are increasing, and with good reason -- 80% of B2B buyers are using mobile at work, and more than 60% say mobile played a significant role in a recent purchase. For industrial supplier Grainger, 41% of its mobile sales flow through its app.

B2B 130

B2B Mobile eCommerce Shipping Costs 130

GetElastic

MAY 22, 2019

Mobile commerce apps for B2B are increasing, and with good reason — 80% of B2B buyers are using mobile at work, and more than 60% say mobile played a significant role in a recent purchase. For industrial supplier Grainger, 41% of its mobile sales flow through its app. How mobile applications support B2B commerce.

B2B 146

B2B Mobile eCommerce Shipping Costs 146

Retail TouchPoints

JULY 13, 2022

99 Cents Only Stores is launching a new app to enable connected in-store shopping experiences with multi-language capabilities at all 382 locations in California, Texas, Arizona and Nevada. Swiftly will also create new revenue streams for us through enhanced connections between customers and leading national brands directly in our app.”.

Omnichannel 237

Omnichannel Payments Multi-channel Retail 237

Retail TouchPoints

OCTOBER 18, 2024

turned to one of advertising’s most powerful new channels — connected TV (CTV). resulting in a double-digit increase in message association and more click-throughs than its other channel investments. “The theme of the ad was, ‘It’s a crime to overpay,’ and our goal was to go far beyond just one 30-second spot at the Super Bowl.”

Multi-channel 261

Multi-channel Channel Games Presentation 261

Retail TouchPoints

FEBRUARY 15, 2022

Outfits like GoPuff, Gorillas and 1520 took the grocery market by storm in 2021, offering a limited menu of consumables, delivered to your door in an incredible 30 minutes or less (and commanding multi-billion dollar valuations in the process.) Brick-and-mortar grocery customers choose their favorite stores largely based on proximity.

Shipping Costs 309

Shipping Costs Payment Services Multi-channel Mobile Payments 309

Retail TouchPoints

SEPTEMBER 23, 2024

Our customers’ experience with your products and your brands and your prices really defines for a lot of them what it is to shop at Amazon,” said Herrington, speaking to sellers at Accelerate. “ Our relationship [with sellers] has evolved over the years, and it’s not been without controversy.

Multi-channel 221

Multi-channel Supplies Fulfillment Retail 221

ESW

JULY 6, 2023

But as retailers and brands with DTC ecommerce channels know, meeting online customer expectations in an Amazon-dominated environment is challenging to say the least. It’s another to develop strategies and procedures that meet customer expectations without damaging revenue and profits. billion in sales in Q3 2020.”

eCommerce 139

eCommerce Payment Services Customer Shipping Costs 139

Retail TouchPoints

JULY 28, 2021

Walmart will make its own technologies across both digital and physical channels available to other retailers. Retailers will be able to access Walmart’s cloud-based services to reach new customers through Marketplace and offer national two-day shipping through Walmart’s Fulfillment Services. in a statement.

Other 284

Other Multi-channel Shipping Costs Retail 284

Ecommerce Platforms

OCTOBER 26, 2021

BetterCommerce provides users with features required for sales management, purchasing, merchandising, inventory, customer marketing and experience, operations, and logistics. This means that with BetterCommerce the power is given to the user to decide how the commerce platform can be customized or implemented. Omnichannel.

Payment Services 232

Payment Services Shipping Costs Multi-channel Payments 232

Ecommerce Platforms

JANUARY 2, 2023

The best AI chatbots are a fantastic way to enhance your customer support strategy, by giving your customers a means of self-service. Today, we’re going to be exploring some of the more highly-rated AI bots on the market, to ensure you can offer your customers the highest quality of conversational service. Go to the top.

Customer 104

Customer Multi-channel Live Chat Social Media 104

Retail TouchPoints

MAY 3, 2023

We believe our stores provide the very best presentation of our brands and are our highest source of new customer acquisition. We believe our multi-brand, multi-channel business model and leading market position in essential core products will enable Carter’s to benefit from the market recovery in the years ahead,” said Casey.

Presentation 233

Presentation Multi-channel Specialty Retailers Omnichannel 233

RTP blog

DECEMBER 19, 2017

We’re still focused on tracking the customer journey, personalizing the experience for the latest new generation of shoppers, and figuring out how to collect and analyze all the data we receive. 
 The technological revolution certainly has had a strong hand in configuring the “how” of customer engagement.

Multi-channel 150

Multi-channel Customer Retail Omnichannel 150

RETAIL MANAGEMENT SOFTWARE

JUNE 26, 2024

Creating a seamless retail experience is essential for driving sales and fostering customer loyalty. This blog explores how retailers can navigate this evolving landscape and deliver experiences that keep customers coming back. Customers needed products, and retailers provided them.

Customer Loyalty 52

Customer Loyalty Payment Services Customer eCommerce 52

Retail TouchPoints

DECEMBER 16, 2022

A mobile point-of-sale (mPOS) system, which consists of software and portable hardware that processes retail transactions, is one option that has helped alleviate the pressure caused by labor shortages. Mobility is essential for assisted selling success. mPOS solutions provide real-time analytics and customer data.

Technology 261

Technology Payment Services Retail POS 261

Kissmetrics

OCTOBER 16, 2020

Your marketing channels. Different marketing automation software supports various marketing channels. Smaller businesses with simple campaigns may not utilize a wide range of channels and can get away using a more affordable tool. Furthermore, some software includes varying channels in different pricing tiers.

Marketing 363

Marketing Multi-channel Live Chat Social Media 363

Kissmetrics

NOVEMBER 30, 2020

When your human team has trouble managing your customer service needs with sticky notes and cluttered inboxes, you need a new solution. Customer service software lets you keep all of your tasks in the right baskets without losing track of anything. It also boosts your customer satisfaction and lightens your agents’ load.

Live Chat 239

Live Chat Customer B2B Management 239

Retail TouchPoints

OCTOBER 27, 2021

One of the biggest challenges in marketing is quantifying the influence of each customer touch point. Even marketing teams that can map the entire customer journey have trouble identifying the exact moment or event that compelled a prospect to become a customer. The Decline of Click-Based Attribution.

Multi-channel 281

Multi-channel Games Retail Social Media 281

RETAIL MANAGEMENT SOFTWARE

OCTOBER 22, 2024

In today’s data-driven world, retail businesses face an increasing demand to streamline operations, improve customer experience, and stay ahead of the competition. A centralized database acts as a single source of truth for all business data, allowing retailers to manage information from multiple channels and locations efficiently.

eCommerce Platforms 90

eCommerce Platforms Multi-channel Retail eCommerce 90

Kissmetrics

DECEMBER 9, 2020

And if that isn’t enough, the software tool can also help you reduce operating costs, increase revenue, and most importantly, ensure greater customer satisfaction. This, of course, will be done based on the settings you customize in the software you choose. Customer Support. But how do you know which platform you should choose?

Management 233

Management Payment Services Shipping Costs Multi-channel 233

Kissmetrics

OCTOBER 9, 2020

From two agents wasting time on the same request to customers or employees sitting around for hours waiting on an answer, things can get really hectic without the right tools and software. From small customer support teams to IT services and mobile field support, this guide covers it all. Support channels. Your use cases.

Multi-channel 263

Multi-channel Live Chat Social Media Mobile 263

FastSpring

SEPTEMBER 12, 2024

When it comes to payment methods in South Korea, nothing is more trusted in mobile wallets than Kakao Pay, which has over 36.5 Giving buyers payment options that are simple, quick, and familiar is the single most effective way for mobile gaming companies to increase conversion rates and maximize revenue. Customer Satisfaction.

Payments 78

Payments Games Payment Services Shopping Carts 78

Retail TouchPoints

SEPTEMBER 27, 2023

The Diversification of the Customer Journey Further highlighting the need for brands to take an always-on, conversational approach to their outreach (as opposed to the timed, tactical messaging of the past) is another staggering stat from the Infillion report — that consumers are influenced by 11 touch points on average before they make a purchase.

Social Media 289

Social Media Multi-channel Consumer Comparison Shopping 289

Ecommerce Platforms

NOVEMBER 18, 2021

Plus, there are other factors like pricing, ease-of-use, and customer support that if not in the best fit for your brand can negatively affect your operational functions. If you intend to build a personal brand name this is extremely vital so your customers know exactly who they're dealing with. What is BDroppy? Logistics and shipping.

Shipping Costs 187

Shipping Costs Fashion Payment Services Multi-channel 187