Retail TouchPoints

JULY 22, 2024

While capabilities vary, the benefits are clear: according to research from Deloitte Digital , brands that excel at personalization are 48% more likely to exceed their revenue goals, and 71% more likely to report improved customer loyalty, than their low-maturity peers.

Customer 274

Customer Multi-channel Omnichannel Channel 274

RETAIL MANAGEMENT SOFTWARE

OCTOBER 22, 2024

In today’s data-driven world, retail businesses face an increasing demand to streamline operations, improve customer experience, and stay ahead of the competition. For example, in a multi-location retail setup, if a customer makes a purchase in one store, that transaction is immediately recorded in the centralized system.

eCommerce Platforms 111

eCommerce Platforms Multi-channel Retail eCommerce 111

Kissmetrics

MARCH 2, 2021

Customer acquisition cost (CAC) is a metric that has been growing with the emergence of Internet companies and web-based advertising campaigns that can be tracked. Today, many web-based companies can engage in highly targeted campaigns and track consumers as they progress from interested leads to long-lasting loyal customers.

Customer 350

Customer eCommerce Multi-channel Channel 350

Retail TouchPoints

JULY 18, 2024

Today’s retail workers almost need to have superpowers — moving as fast as The Flash would be helpful given how many different tasks a retail worker performs each day — but adaptable, multi-purpose solutions can provide that extra burst of needed speed. Associate apps also need to reflect operating conditions on the ground.

Customer Experience 278

Customer Experience Customer Retail Workshop 278

Retail TouchPoints

NOVEMBER 12, 2020

The tool seeks to help retailers capture much more customer data, and at a faster rate compared to surveys and mystery shoppers. Associates using the platform can talk to customers as they normally would, except that a mic captures their conversations. Social media or word of mouth? Price, fit or competition? including CCPA.

Multi-channel 246

Multi-channel Customer Social Media Retail 246

Retail TouchPoints

MAY 16, 2024

Launched a little over three years ago to drive more value for both the Walmart business and its suppliers, Walmart Luminate gives the retailer’s suppliers access to transaction, supply chain and shopper behavior data so they can better understand customer expectations and optimize their digital and physical retail strategies.

Merchant Services 277

Merchant Services Multi-channel Subscription Omnichannel 277

Retail TouchPoints

JULY 25, 2022

The solution is designed to provide the visibility and insights needed by the supplier’s growing multi-channel businesses, including independent retailers, ecommerce and chain retail channels. Automation is critical as the replenishment needs of our ecommerce channel differ greatly from our independent retail customers.

Multi-channel 278

Multi-channel Supplies Channel eCommerce 278

BigCommerce

MAY 1, 2018

However, that’s not to say that big data can’t still be an essential tool in your arsenal as your grow your ecommerce channel. Due to the ease of creating and maintaining an ecommerce shop, as well as the rise of micro-brands, today’s market is riddled with cutthroat competition and decreased customer loyalty. The way the world works.

Payment Services 412

Payment Services Merchant Services Improvements eCommerce 412

Groove

FEBRUARY 27, 2024

Podcast : Download | Subscribe : Apple Podcasts | Google Podcasts | Spotify Meeting Dave Santiago of Cutter & Buck In this episode of the eCommerce Masters Podcast, host Ethan Giffin engages with Dave Santiago, VP of Omni Channel and Corporate Sales at Cutter & Buck.

eCommerce 195

eCommerce Apparel Operations Multi-channel 195

Algopix

JULY 1, 2023

With the rise of e-commerce and the availability of multiple online platforms and marketplaces, it can be challenging for businesses to effectively manage their listings and reach their target audience across different channels. This is where multi-channel listing solutions come into play.

Multi-channel 105

Multi-channel Channel Multichannel eCommerce 105

Retail TouchPoints

MARCH 27, 2025

Dealing with customer service for a faulty product or return? Your own digital sidekick that initiates returns , arranges replacements and keeps you updated through your favorite communication channel. The retail landscape is dramatically transforming as AI reshapes how businesses interact with customers.

Payment Services 147

Payment Services Multi-channel Customer Experience Shipping Costs 147

Retail TouchPoints

MAY 24, 2024

Shopify provides a unified commerce platform designed to enable seamless customer experiences across all channels while centralizing data and operations for multi-location retail businesses.

Merchant Services 264

Merchant Services Shopify POS Multi-channel 264

365 Retail

JANUARY 9, 2025

In the fast-paced world of ecommerce, where growth and scalability define success, email marketing remains one of the most critical tools for driving customer engagement and revenue. According to Business Dasher, customers who receive email offers spend 138% more than those who dont.

Shopify 98

Shopify eCommerce Multi-channel Social Media 98

Retail TouchPoints

APRIL 10, 2025

Sephora has entered a multi-year partnership with the WNBAs Golden State Valkyries , the leagues newest team, that include naming rights to the teams performance center in Oakland, Calif.

Multi-channel 147

Multi-channel Social Media Games Channel 147

Steve Dennis

DECEMBER 30, 2024

With a few exceptions, valuations for most high profile “disruptor” brands have collapsed and many are now turning to wholesale channels to expand their reach and lower customer acquisition costs. There is simply too much multi-line retail capacity chasing too little demand, along with poor growth prospects.

Retail 167

Retail Multi-channel Department Stores eCommerce 167

BigCommerce

JULY 13, 2017

That’s not measly amount of cash –– not even for multi-million dollar online stores. In fact, eBay has quite a few things going for it in comparison to other channels you might consider. Don’t wait until right before the holiday season to test out the eBay channel. It’s much easier to get set up on. In fact, it takes minutes.

BigCommerce 415

BigCommerce Multi-channel Channel Gifts 415

Retail TouchPoints

JULY 6, 2022

as its official retailer across all channels in India. The long-term franchise agreement will allow Reliance to introduce Gap’s latest offerings through a mix of exclusive brand stores, multi-brand store expressions and digital commerce platforms. has named Reliance Retail Ltd. Financial terms of the deal were not disclosed. “We

Multi-channel 278

Multi-channel Consumer Electronics Fashion Retail 278

Retail TouchPoints

JULY 7, 2023

With its new “Amazon antidote,” a multi-faceted Amazon distribution strategy, the company has helped brands see an average lift of 88% on the site within the first year. Having a presence there and being able to connect with so many more customers through the platform is just one massive advantage.” It’s inevitable.

Shipping Costs 276

Shipping Costs Customer Multi-channel Consumer 276

Retail TouchPoints

AUGUST 13, 2021

In the World of ‘Attention Commerce,’ a Multi-Channel Presence is Key. Now, at BigCommerce, she helps merchants grow via integrations to channels such as Google, Facebook, Amazon, eBay and Walmart , a task she says is “like walking among giants.”. How do I make sure I’m talking to my shoppers wherever they are?’.

Omnichannel 299

Omnichannel Payment Services Payments Multi-channel 299

BigCommerce

FEBRUARY 7, 2018

List 3 customers that are similar in size and scope to us. How much control do we have over customizing the checkout experience? What can we not customize? Local development environment to manage code customizations prior to publishing. How do you import/export catalog & customer data? Are themes customizable?

Merchant Services 83

Merchant Services Payment Services Shipping Costs eCommerce 83

Retail TouchPoints

NOVEMBER 2, 2022

Boswell went on to lead Unilever UK & Ireland and eventually became President, Customer Development for Unilever U.S.A., where she led multi-billion-dollar revenue delivery across all channels, customers and categories for Unilever’s largest market. “I market share leadership for the first time.

Multi-channel 278

Multi-channel Omnichannel Supplies Operations 278

Retail TouchPoints

MAY 3, 2023

Carter’s currently operates nearly 800 stores across the country. We believe our stores provide the very best presentation of our brands and are our highest source of new customer acquisition. Children’s specialty retailer Carter’s plans to open more than 50 new stores across the U.S. Net sales for the quarter decreased 10.9%

Presentation 264

Presentation Multi-channel Specialty Retailers Omnichannel 264

Retail TouchPoints

JULY 12, 2021

Now, Nordstrom will have the exclusive multi-channel retail rights for both brands in all of North America, including Canada, and own a minority stake globally. While ASOS will retain operational and creative control of the Topshop brands, the new shared ownership model will ensure close collaboration between Nordstrom and ASOS.

Multi-channel 264

Multi-channel Multichannel Department Stores Fashion 264

Retail TouchPoints

SEPTEMBER 12, 2023

Businesses can also curate custom product collections directly on their profile page; The Shop tab , a centralized marketplace hub where businesses can display their products and customers can easily search and discover promotions. Previously, TikTok had only shared the availability of FBT in the U.K. ;

Merchant Services 278

Merchant Services Payment Services Multi-channel Shopify 278

Retail TouchPoints

APRIL 29, 2024

They offer the chance to deliver a better mobile experience, more deeply engage with customers and a touch point through which to gather additional intel on consumers’ behavior and preferences. Celebrating its 30th anniversary this year, AllSaints operates over 200 stores across 27 countries. Brand apps are a tough needle to thread.

Customer 273

Customer POS Download Payment Services 273

Retail TouchPoints

JULY 16, 2024

British multi-category retailer Marks & Spencer plans to open at least 10 new convenience stores in conjunction with its franchise partners and refresh up to 50 existing c-stores this year as it looks to grow its £1 billion ( $1.3 SSP currently operates 55 of these franchised M&S locations across the UK.

Payment Services 260

Payment Services Travel Multi-channel Presentation 260

BigCommerce

MARCH 27, 2018

Wholesale ecommerce is already a lucrative channel for plenty of B2C businesses. In fact, you might already sell B2B and through a wholesale channel if you sell to: Boutiques and brick-and-mortars that are not your own. Build personalized order portals for high profile customers. Launch Your Wholesale Channel Now.

B2B 333

B2B B2C eCommerce Multi-channel 333

Kissmetrics

NOVEMBER 30, 2020

When your human team has trouble managing your customer service needs with sticky notes and cluttered inboxes, you need a new solution. Customer service software lets you keep all of your tasks in the right baskets without losing track of anything. It also boosts your customer satisfaction and lightens your agents’ load.

Live Chat 239

Live Chat Customer B2B Management 239

BigCommerce

OCTOBER 12, 2017

Which sales channels produce the most holiday ecommerce revenue. Which marketing and advertising channels produce the highest return (and revenue). of respondents rely on their BigCommerce Analytics + Insights to provide data understanding of what worked, what didn’t and for which customer segments. Customer support: 29.33%.

eCommerce 410

eCommerce Shipping Costs Social Media Multi-channel 410

Retail TouchPoints

FEBRUARY 3, 2021

Scott will remain executive chairwoman and majority owner of the business, continuing to lead design, customer experience and philanthropy efforts. Tom is an experienced executive with a relentless focus on the customer, operational rigor and strong expertise in digital transformation.

Multi-channel 246

Multi-channel Accessories Omnichannel Fashion 246

Retail TouchPoints

FEBRUARY 15, 2022

Outfits like GoPuff, Gorillas and 1520 took the grocery market by storm in 2021, offering a limited menu of consumables, delivered to your door in an incredible 30 minutes or less (and commanding multi-billion dollar valuations in the process.) Brick-and-mortar grocery customers choose their favorite stores largely based on proximity.

Shipping Costs 321

Shipping Costs Payment Services Multi-channel Mobile Payments 321

Retail TouchPoints

AUGUST 20, 2024

Leveraging affiliate channels. Unlike traditional advertising channels that require upfront investment, affiliate marketing operates on a performance-based model, meaning retailers only pay for actual conversions or sales. Modern customers will no longer settle for “batch and blast” emails that have no personalized content.

PPC 261

PPC Marketing Merchant Services Multi-channel 261

Retail TouchPoints

AUGUST 2, 2024

That’s sad news for employees, customers and other stakeholders. The best way to respond to competition is to focus on the customer. This is particularly true with clothing retailers as customers prefer the convenience of shopping for clothing online and take advantage of generous return policies.

Clothing 278

Clothing Multi-channel Fashion Operations 278

Retail TouchPoints

NOVEMBER 24, 2020

The multi-level, 12,842-square-foot store will feature exclusive items and experiences not available at the retailer’s other stores. We are thrilled to launch the new UGG Flagship on Fifth Avenue in New York City,” said Stefano Caroti, President of Omni Channel at UGG parent company Deckers Brands in a statement. “As

Multi-channel 294

Multi-channel Gifts Events Channel 294

Retail TouchPoints

AUGUST 21, 2024

GU (pronounced “gee-you”), a sister brand of apparel retailer Uniqlo , will make a splashy, multi-channel entrance into the U.S. The first 300 customers who make a minimum purchase will receive a tote bag designed by Shantell Martin. As part of the Sept.

Multi-channel 278

Multi-channel Apparel Fashion Accessories 278

Retail TouchPoints

JULY 22, 2022

They need to think about what customers really want, and how quickly they can deliver and adapt to these changing market demands. Sellers now operate digital commerce channels for everything from drill bits to electric motors and hydraulic components. Adaptability and Customer Engagement. The State of the Market.

B2B 312

B2B Multi-channel Demo Travel 312

Retail TouchPoints

SEPTEMBER 18, 2023

based sellers exported more than 216 million products to customers in other markets through the platform. Sellers themselves can now choose to offer customers the option of paying in anywhere from three to 24 monthly installments at 0% interest. A decade ago, hardly any sellers sold globally through Amazon; last year, U.S.-based

Payment Services 321

Payment Services eCommerce Shipping Costs Multi-channel 321